Connect Intercom & Livestorm

Intercom is a live messaging app that makes it easy to communicate with your customers through email, in-app, and web messages. If you talked to the Livestorm team via our chat then you have already used Intercom!

By connecting Livestorm and Intercom together, you can:

  • Add your Intercom tag to Livestorm Registration pages, your Company page, and on-demand event rooms. This is useful if you want to reach out to visitors on those specific platforms with your own live chat.
  • Talk via the Intercom app with prospects not only on your website but also on Livestorm. This is useful if they have questions about your event, your company or just need some help. It has shown a significant positive impact on registration conversion rates.


Connect Intercom & Livestorm

To connect Intercom & Livestorm, follow these steps:

Go to your Intercom Settings.
Click on Installation and then Web.
Copy the Intercom tag under Install chat for visitors > With code.
Then go to your Livestorm dashboard.
Go to your Settings menu and click on Account settings.
Click on Integrations and select the Intercom card.
Paste your code and click on Continue to next step.
Choose if you want your code to be applied on your Registration pages and/or the Company page.
Choose if you want to enable the integration on the new events you will create.
Click on Enable integration and check on the Integration menu that the status is green and "Enabled".

The Intercom integration you've just set up will not be enabled by default on events previously created. You need to enable it manually on each event.

Enable Intercom on Specific Events

Once you've enabled the integration (which applies to your workspace overall), you will need to enable the integration on each specific event that you want it to apply to.

In order to enable Intercom on specific events you've already created:

Go to your specific event dashboard.
Click on Settings and then on Integrations.
Check the box to enable your Intercom integration.

Now that you know how to set up the Intercom integration, feel free to use it! 😉

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