Connect Help Scout & Livestorm

Help Scout is a customer success management software, it provides a help desk, documentation, mailboxes, etc. The Livestorm Help Center is powered by Help Scout for example. They also offer to embed a Beacon on your site so customers can find answers or contact your team without ever leaving the page.

By connecting Livestorm and Help Scout together, you can add your Beacon to your Livestorm Registration pages, your Company page and your on-demand event rooms. This is useful if they have questions about your product, your company or just need some help. It has shown a significant impact on the registration conversion rate.

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Connect Help Scout & Livestorm

To connect Help Scout & Livestorm, follow these steps:

1
Go to your Help Scout Beacons menu (Manage > Beacons).
2
Click on New Beacon and then choose a name, a color, and an icon and hit Next.
3
Choose if you want your customers to contact your team by chat or email ( preview on the right side of your screen) and hit Next.
4
Help Scout allows you to choose between the self-service, the neutral, or the Ask first modes.
5
Copy the Beacon code.
6
You can always go back to edit your Beacon or even delete it by clicking on Continue editing.
7
Then go to your Livestorm dashboard.
8
Go to your Settings menu and click on Account settings.
9
Click on Integrations and select the Help Scout card.
10
Paste your code and click on Continue to next step.
11
Choose if you want your code to be applied on your Registration pages and/or the Company page, and/or on-demand events.
12
Choose if you want to enable the integration on the new events you will create.
13
Click on Enable integration and check on the Integration menu that the status is green and "Enabled".

The Help Scout integration you've just set up will not be enabled by default on events previously created. You need to enable it manually on each event.

Enable Help Scout on Specific Events

Once you've enabled the integration (which applies to your workspace overall), you will need to enable the integration on each specific event that you want it to apply to.

In order to enable Help Scout on specific events you've already created:

1
Go to your specific event dashboard.
2
Click on Settings and then on Integrations.
3
Check the box to enable your Help Scout integration.

Now that you know how to set up the Help Scout integration, feel free to use it! 😉

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