Connect Help Scout & Livestorm

Help Scout is a customer success management software, it provides a help desk, documentation, mailboxes, etc. This knowledge base is powered by Help Scout by the way. They also offer to embed a Beacon on your site so customers can find answers or contact your team without ever leaving the page. 

Why Connecting Livestorm and Help Scout?

By connecting Livestorm and Help Scout together, you can add your Beacon to the  Livestorm registration pages, company page and your on-demand webinar rooms . This is useful if they have questions about your product, your company or just need some help. It has shown a significant impact on the registration conversion rate. 

How Does It Work?

Grab your Beacon from your Help Scout settings:

Now you can go to your Livestorm account to set it up. In order to do that, go to  Settings > Integrations > Help Scout

You can just paste your beacon code in the form. Choose if you want to add the Beacon on your registration pages, your company page or your on-demand webinar rooms. You can even tell Livestorm if you want to have it automatically set up for each new webinar you create:

🚨Import note: integrations you set up will be disabled by default for your previously created webinars. If you want to enable the integration for a previous webinar, just go to the webinar settings page and you'll be able to enable it under the Integrations part.

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