Resend the Event Access Link to a Registrant

As a Team Member, you might need to resend access links if:

• A registrant hasn't received the confirmation email or can't find it anymore.

• You'd like to display and share the access link with a participant upon their demand.

• An email status shows as "Bounced".

What Access Link & Access Key Are#

An access link is your registrant's direct, unique link to access the event that they've registered for. 

• If the event has started: when they click on their access link, they'll be directed straight into the event room. 

• If the event hasn't started yet: they'll be directed to a waiting page with a countdown until the event's start. 

An access key is a 4-digit code that is part of your access link. You won't need this to enter the event. You will need it to generate a unique access link yourself.

Resend Access Links by Email to a Registrant#

As a Team Member, you can resend access links to your registrants.

1 Go to your People dashboard of your event.

2 Hover over the registrant and click on the ••• icon next to their name.

3 Click on Resend access link. This will open up your email client to email the access link yourself.

Or

1 Go to your People dashboard of your event.

2 Click on a registrant to open up their profile in the side pane.

3 Click on the ••• icon by their name, click on Resend access link. This will open up your email client to email the access link yourself.

Copy a Registrant's Event Access Information#

An easy way to send the event access information to a registrant is also to copy the information and paste it wherever you want (email, chat....).

1 Go to your People dashboard of your event.

2 Click on a registrant to open up their profile in the sidepane.

3 Scroll down until the "Technical information" section and click on Copy access information.

4 Paste the event access information wherever you want to send it to your registrant.

Display a Participant's Access Keys#

1 Go to the People dashboard of your event.

2 Click on Active columns.

3 Select Access key.

4 The access key is now displayed for each registrant.

Generate a Unique Access Link Yourself#

Option 1.

You can also generate their personal access link like this: 

In the example above, the registrant's email address is name@gmail.com and their access key is 3ac96c9984d4fe0ecc1766.

Option 2.

We also include your registrants' access links in the registrant exports. In order to export them:

1 Go to the People dashboard of your event.

2 Click on Export and then Registrants.

3 Select "All columns" and click on Request export.

4 You'll get the export by email. Then you can send the links to your registrants as needed.