As a Team Member, you might need to resend access links if:
- A registrant hasn't received the confirmation email or can't find it anymore.
- You'd like to display and share the access link with a participant upon their demand.
- An email status shows as "Bounced".
To join an event, registrants need their access link.
IN THIS ARTICLE:
What Access Link & Access Key Are
An access link is your registrant's direct, unique link to access the event that they've registered for.
- If the event has started: when they click on their access link, they'll be directed straight into the event room.
- If the event hasn't started yet: they'll be directed to a waiting page with a countdown until the event's start.
An access key is a 4-digit code that is part of your access link. You won't need this to enter the event. You will need it to generate a unique access link yourself.
The access link is in the confirmation and reminder emails.
Resend Access Links by Email to a Registrant
As a Team Member, you can resend access links to your registrants.
Registrants can also resend their access link to themselves from the registration page. More details here: Log in to the Event 👌
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- Go to your People dashboard of your event.
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- Hover over the registrant and click on the ••• icon next to their name.
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- Click on Resend access link. This will open up your email client to email the access link yourself.
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Or
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- Go to your People dashboard of your event.
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- Click on a registrant to open up their profile in the side pane
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- Click on the ••• icon by their name, click on Resend access link. This will open up your email client to email the access link yourself.
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Copy a Registrant's Event Access Information
An easy way to send the event access information to a registrant is also to copy the information and paste it wherever you want (email, chat....).
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- Go to your People dashboard of your event.
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- Click on a registrant to open up their profile in the sidepane.
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- Scroll down until the "Technical information" section and click on Copy access information.
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- Paste the event access information wherever you want to send it to your registrant.
Display a Participant's Access Keys
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- Go to the People dashboard of your event.
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- Click on Active columns.
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- Select Access key.
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- The access key is now displayed for each registrant.
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Generate a Unique Access Link Yourself
Option 1.
You can also generate their personal access link like this:
[permalink-to-your-event-found-on-the-registration-page]/live?email=name@gmail.com&key=3ac96c9984d4fe0ecc1766
In the example above, the registrant's email address is name@gmail.com and their access key is 3ac96c9984d4fe0ecc1766.
Option 2.
We also include your registrants' access links in the registrant exports. In order to export them:
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- Go to the People dashboard of your event.
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- Click on Export and then Registrants.
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- Select "All columns" and click on Request export.
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- You'll get the export by email. Then you can send the links to your registrants as needed.