How Do I Resend Access Links?

IN THIS ARTICLE:


Overview

What is an access link?

It is your registrant's direct, unique link to access the webinar that they've registered for. 

  • If webinar has started: when they click on their access link, they'll be directed straight into the webinar room. 
  • If the webinar hasn't started yet: they'll be directed to a waiting page with a countdown until the webinar's start.  
What is an access key?

The access key is a 4-digit unique code per registrant that they can use to enter the webinar room along with their email address. 

An access link or a 4-digit access key is required to enter the webinar room

Both of these are in the confirmation and reminder emails. Registrants can also retrieve their key from the registration page. More details here:  How do Registrants Login to the Webinar?

When should a host resend access links

  • The participant has registered for your event, but s/he hasn't received the confirmation email.
  • The participant has registered for your event a long time ago, and it's difficult to find the confirmation email.
  • You'd like to display and share the access code with a participant upon their demand.
  • An email status shows as Bounced.

How to resend access links

If you're the host:

  • Go to your People dashboard of your webinar
  • Click on the ••• icon next to the registrants name
  • Click on Resend access link. This will open up your email client to email the access link yourself.

Or

  • Go to your People dashboard of your webinar
  • Click on the name of a registrant to open up their profile
  • Click on Resend access link at the top right corner. This will open up your email client to email the access link yourself.

How to display your participant's access keys

If you're the host:

  • Go to the People dashboard of your webinar
  • Click on active columns
  • Select Webinar access key.

How to generate the unique access links yourself

Option 1. You can also generate their personal access link like this: 

[permalink-to-your-webinar-found-on-the-registration-page]/live?email=name@gmail.com&key=9999

In the example above, the registrant's email address is name@gmail.com and their access key is 9999.

Option 2. We now include your registrants' access links in the registrant exports, when you select "all columns". So you can also export the access links yourself. 

In order to export them:

  • Go to the People dashboard of your webinar
  • Click Export
  • Select "all columns"
  • Run the export

You'll get the export by email. Then you can send the links to your registrants as needed.

That's it 🖖

If you've registered for a webinar and want to access it, see  How do I Log in to the Webinar?