Resend the Event Access Link to a Registrant

As a Team Member, you might need to resend access links if:

A registrant hasn't received the confirmation email or can't find it anymore.
You'd like to display and share the access link with a participant upon their demand.
An email status shows as "Bounced".

To join an event, registrants need their access link.

What Access Link & Access Key Are

An access link is your registrant's direct, unique link to access the event that they've registered for.

If the event has started: when they click on their access link, they'll be directed straight into the event room.
If the event hasn't started yet: they'll be directed to a waiting page with a countdown until the event's start.

An access key is a 4-digit code that is part of your access link. You won't need this to enter the event. You will need it to generate a unique access link yourself.

The access link is in the confirmation and reminder emails.

Resend Access Links by Email to a Registrant

As a Team Member, you can resend access links to your registrants.

Registrants can also resend their access link to themselves from the registration page. More details here: Log in to the Event 👌

1: Go to your People dashboard of your event.
2: Hover over the registrant and click on the ••• icon next to their name.
3: Click on Resend access link. This will open up your email client to email the access link yourself.

1: Go to your People dashboard of your event.
2: Click on a registrant to open up their profile in the side pane
3: Click on the ••• icon by their name, click on Resend access link. This will open up your email client to email the access link yourself.

Copy a Registrant's Event Access Information

An easy way to send the event access information to a registrant is also to copy the information and paste it wherever you want (email, chat....).

1: Go to your People dashboard of your event.
2: Click on a registrant to open up their profile in the sidepane.
3: Scroll down until the "Technical information" section and click on Copy access information.
4: Paste the event access information wherever you want to send it to your registrant.

Display a Participant's Access Keys

1: Go to the People dashboard of your event.
2: Click on Active columns.
3: Select Access key.
4: The access key is now displayed for each registrant.

Generate a Unique Access Link Yourself

Option 1.

You can also generate their personal access link like this:

[permalink-to-your-event-found-on-the-registration-page]/live?email=name@gmail.com&key=3ac96c9984d4fe0ecc1766

In the example above, the registrant's email address is name@gmail.com and their access key is 3ac96c9984d4fe0ecc1766.

Option 2.

We also include your registrants' access links in the registrant exports. In order to export them:

1: Go to the People dashboard of your event.
2: Click on Export and then Registrants.
3: Select "All columns" and click on Request export.
4: You'll get the export by email. Then you can send the links to your registrants as needed.