Attendee User Guide

Livestorm is a browser-based webinar platform. This means you can access the webinar from any browser on a computer, mobile, or tablet device ๐Ÿ“ฑ

Here is a guide on how to attend a webinar and troubleshoot should you have any issues with viewing or hearing the webinar ๐Ÿš€

IN THIS ARTICLE:


Joining a webinar

Registered for a webinar? Wondering how to access it? 

๐Ÿ‘‰  Just click on the "Access webinar" button  ๐Ÿ‘ˆ

  • You should have received one confirmation email as soon as you registered for the webinar. 
  • You will receive two notification emailsone hour and 5 minutes before the start of the webinar (as long as the webinar host activated these). 
  • All three of these emails include your access link and access key to enter the webinar room. 
    • Your access link is your direct, unique link to access the webinar that you've registered for. 
      • If webinar has started: when you click on your access link, you'll be directed straight into the webinar room. 
      • If the webinar hasn't started yet: you'll be directed to a waiting page with a countdown until the webinar's start.  
    • Your access key is a 4-digit unique code per registrant that you can use to enter the webinar room along with your email address. 

Didn't receive your confirmation email? 

  • Please contact the host of your webinar and ask them to resend your access link. 
  • Or contact us at help@livestorm.co and we can help you find it.
  • Did you unsubscribe from Livestorm emails? Please contact us at help@livestorm.co to resubscribe. 

Don't want to go searching through your emails for the access link? 

  • Visit the webinar's registration page 
  • Click on Login to access
  • Click on Lost your access key?
  • Check your email to retrieve your access link and key ๐Ÿ‘

I've logged in via a method above but the webinar is not loading

If you've clicked on your access link or logged in with your access key and email on the registration page, but you see an infinitely loading circle, this means that you are on a protected network or firewall. To fix this problem, you will need to:

1. Turn off the firewall or use a different network, or     
2. Use your mobile's 4G network or connect via mobile   

You can also check out our troubleshooting checklist โœ… 


Problem with audio or video?

Tips for accessing a webinar

  • If possible, use a modern browser, otherwise, you will fall back to compatibility mode
  • Have a minimum bandwidth of 5MBs download
  • Have a proper screen size to have a legible video (above 1280 pixels wide). Livestorm is responsive on mobile devices but the experience is always better on a regular screen.
  • If possible, do not watch a webinar on a protected network. If your network is protected by a restrictive firewall, you will  fall back t o compatibility mode. Use this platform to test your network. If "Media Server" is in red then you are in a secure network behind a firewall. You can also send us the results (help@livestorm.co). To fix this problem: change network, turn off the firewall or share your 4G network.

Issue resolution checklist

Refresh your browser
Use Chrome
Make sure there is no other tab, window, or device connected to the same profile
Check your network (firewall), if you see the loading circle but the room doesn't load
      1. Turn off the firewall or use a different network  
      2. Use your mobile's 4G network or connect via mobile  
 When in the webinar room, click "Help" or "Encountering issues with audio or video?
      1. Activate Compatibility mode or
      2. Use the  Dial-in to join and listen to the webinar from your phone
Check your bandwidth (speed, stability...)
Check your hardware (mic, webcam etc. )