Attendee User Guide

Livestorm is a browser-based all-in-one video communication platform. This means you can access the event from any browser on a computer, mobile, or tablet device.

Here is a guide on how to attend an event and troubleshoot should you have any issues with viewing or hearing the event.

Registering for an Event

It's very easy to register for an Event. You can either register with your email address or with Google Connect (if enabled and if you have a Google account).

1: The event might have several sessions. In this case, choose the session you want to register for.
2: Register with your email address or with Google Connect (if enabled and if you have a Google account).
3: Complete the registration form. You might have to fill in some mandatory and some optional fields.
4: You are now registered! 🎉
5: You will receive your access link in your email inbox to access the event room on D-day.

Joining an Event

Accessing an Event You've Registered For

Just click on the Access event button you've received in your email inbox when you've registered.

You should have received one confirmation email as soon as you registered for the event.

You might receive two notification emails: one hour and 5 minutes before the start of the event (as long as the event host activated these).
All three of these emails include your access link to enter the event room.
- Your access link is your direct, unique link to access the event that you've registered for.

You can also resend your access link from the event's registration page in case you don't receive the emails.

You Didn't Receive Your Confirmation Email

Please contact the hosts of your event and ask them to resend your access link.
Or contact us at help@livestorm.co and we can help you find it.
Did you unsubscribe from Livestorm emails? Just click on Manage my email preferences from the footer of a previous email to opt back in.

Resending Your Access Link to Yourself

1: Visit the event's registration page.
2: Click on Resend my access link.
3: Type in the email address you registered with and click on Resend me my access link.
4: Check your email to retrieve your access link.

If you still don't receive the email, it may be blocked by your domain's firewall or spam filter. In this case please contact the event hosts so they can resend the link to you!

The Event Room Is Not Loading

If you've clicked on your access link but see an infinitely loading circle, this means that you are on a protected network or firewall. To fix this problem, you will need to:

1: Turn off the firewall or use a different network, or
2: Use your mobile's 4G network or connect via mobile.

You can also check out our troubleshooting checklist. ✅

Problem With Audio or Video

Tips for Accessing an Event

If possible, use a modern browser, otherwise, you will fall back to compatibility mode.
Have a minimum bandwidth of 5MBs download.
Have a proper screen size to have a legible video (above 1280 pixels wide). Livestorm is responsive on mobile devices but the experience is always better on a regular screen.
If possible, do not watch an event on a protected network. If your network is protected by a restrictive firewall, you will fall back to compatibility mode. Use this platform to test your network. If "Media Server" is in red then you are in a secure network behind a firewall. You can also send us the results (help@livestorm.co). To fix this problem: change network, turn off the firewall, or share your 4G network.

Troubleshooting Checklist

Refresh your browser
Use Chrome
Make sure there is no other tab, window, or device connected to the same profile
Check your network (firewall), if you see the loading circle but the room doesn't load
1. Turn off the firewall, configure your firewall settings here or use a different network
2. Use your mobile's 4G network or connect via mobile
When in the event room, click "Help"
1. Activate Compatibility mode or
2. Use the Dial-in to join and listen to the event from your phone
Check your bandwidth (speed, stability...)
Check your hardware (mic, webcam etc.)