Joining a Livestorm Event: Access and Login Guide

How Do I Log In to an Event Session?#

Event Access: Team Members#

Team members can join the Event room right from the Events Dashboard:

Event Access: External Speakers#

External speakers access the stage room directly via the unique, secure link provided in their invitation email.

Check out this article for a complete breakdown of the access flow: Event Contributors: Login

Event Access: Attendees#

Attendees can enter the event room instantly via the secure link sent to their registration email.To join, simply open the invitation or reminder email from the organiser and select your dedicated link.

Check out this article for a complete breakdown of the access flow: Log in to the event as a registrant

Troubleshooting FAQ#

Why can’t I enter the event room as a team member?#

If you are a team member and cannot access the event room, check the following:

#1) Make sure you are logged in with the correct Livestorm account.

• If you have several Livestorm accounts or email addresses, you may be logged in with the wrong one.

• Log out, then log back in with the email address that was added to the workspace or event.

#2) Check whether you have access to the event or session.

• Being a team member in the workspace does not always mean you have access to every event or session.

• If the event access is restricted, you must be added to the event or session.

#3) Check the event access settings.

• If the event is set to No access, team members must be added manually.If you were not manually added, you may see a restricted access message.

#4) Ask an Organiser or Admin to check your role.They can check your access from Settings > General > Members with access for the event.For a specific session, they can check from Overview > Members with access.

How to Assign Team Members to a Session#

To assign team members or contributors to a specific session, a Host must complete the following steps:

1. Navigate to the Sessions tab within your event dashboard.

2. Hover over the target session card and click Edit.

3. Click + Add a team member and select the profile from the dropdown menu.

Once your profile is added to the session, return to your main account dashboard and click Access room to enter

Why can't I start my event as a Host?#

If you can enter the event room but do not see the option to start the event, your session role may not allow you to start it.

Only team members with the right session permissions can start or end a session.

In the new roles and permissions system:

• Organisers can start and end the session.

• Moderators can start and end the session.

• Speakers cannot start or end the session.

• Viewers cannot start or end the session.

To fix this:

#1) Ask an Organiser or Admin to check your session role.

#2) Make sure your role is Organiser or Moderator for that session.

#3) Refresh the event room after your role has been updated.

#4) If needed, close the room and access it again from your Livestorm dashboard.

Why is the event room stuck on the loading screen?#

You can find a breakdown of quick network and browser solutions here: Trouble Logging In?

What does "Force Connection" mean?#

“Force connection” is used when Livestorm detects that the same person may already be connected to the event room from another tab, browser, or device. If you force the connection, Livestorm reconnects you from the current browser and may disconnect the previous session.

This issue usually occurs if:

• The room is open in another browser tab or window.

• You have switched to a different browser or device.

• Your previous session did not close properly, causing Livestorm to still detect an active connection.

Why can an Admin access an event even if they were not manually added?#

Workspace Admins have extended access by design.

Admins always join sessions with Organiser-level permissions, even if they were assigned another session role in the dashboard.

This helps Admins manage operational or emergency situations, but it also means Admin permissions should only be given to trusted teammates who need workspace-level control.

Best practice:

• Use the Admin workspace role only for teammates who need access to workspace-level settings, billing, integrations, or user management.

• Use the Member workspace role with an appropriate session role for teammates who only need to help run specific events.