Manage Your Subscription (pricing per monthly active contacts)

When you sign up to Livestorm, you automatically get Livestorm Free which is our basic, free plan. It allows you to try the platform for an unlimited amount of time. Livestorm also offers different paying plans according to your needs: Livestorm Pro, Livestorm Business, and Livestorm Enterprise. At a certain point you might need to upgrade or downgrade your plan, update your payment method, and download your invoices. In this article, you'll learn everything about how to manage your subscription.

Upgrade Your Livestorm Plan

You might need to host longer events or be able to add more hosts and attendees than the Livestorm Free plan offers. In that case, you can upgrade your plan to a Pro one, which will allow you to have up to 500 monthly active contacts.

Upgrade to Livestorm Pro Plan

1

Go to Billing under your account settings and click on Upgrade plan.

2

A side panel will open allowing you to choose:

• Your limit of monthly active contacts (1)
• Your currency (dollars or euros) (2)
• Your billing cycle (monthly or yearly) (3)

3

Once you've made your selections, a summary of your total cost will show at the bottom.

4

Then click on Subscribe.

5

A window will open so you can add your billing address.

🇪🇺  European Customers: don't forget to add your VAT Registration # so that the respective VAT will be added or removed if applicable.

6

Then, enter your billing details.

The total amount is adjusted with the taxes according to your billing address.

7

Once your payment is processed, Livestorm Pro will be active immediately and will renew automatically (as it's a subscription).

8

On your Billing tab, you will now see Manage plan under Livestorm Pro and you will see when your next billing date is under Invoices.

9

Congratulations, you can now use Livestorm Pro! 🎉

Upgrade Your Monthly Active Contact Limit On a Pro Plan

If you need to add more monthly active contacts to your Pro plan, you can upgrade at any time!

If you want to add more than 500 contacts, you can always upgrade your entire plan to a Business or Enterprise one! Contact us to know how.

1

Go to the Billing section of your account Settings.

2

Click on Manage plan under Livestorm Pro.

3

A side panel will open allowing you to change your plan options. You can set a new monthly active contact limit.

4

You can see right away your immediate charges and renewal charges.

5

Click on Confirm updates to submit.

6

Complete one last step by clicking on Confirm updates, just to be sure (or Cancel if you're not sure 😉).

7

Your plan has been updated! 🎉

Upgrades are immediate and you'll receive a pro-rated invoice.

Upgrade to Livestorm Business Plan

If you need more than 500 monthly active contacts, you can upgrade to Livestorm Business from either a Free orPro plan, which includes the following benefits:

To Upgrade From a Free Plan:

1

Click on Contact us under the description of the Business Plan in the Billing section of your account settings.

2

You will be prompted to indicate your reason for contacting us. Choose your prompt and indicate your desire to upgrade to a Livestorm Business plan.

3

Someone from our Customer Success team will be in touch with you to discuss custom quotes according to your needs.

To Upgrade From a Pro Plan:

1

Click on Upgrade plan in the Billing section of your account settings.

2

Choose the +500 (contact us) option as your monthly active contacts limit.

3

Click on the blue Contact us button underneath.

4

You will be prompted to indicate your reason for contacting us. Choose your prompt and indicate your desire to upgrade to a Livestorm Business plan.

5

Someone from our Customer Success team will be in touch with you to discuss custom quotes according your needs.

Upgrade to Livestorm Enterprise Plan

You may also want to upgrade your plan to an Enterprise one, depending on your needs with Livestorm from either a Free or Pro plan. It includes the following benefits:

To Upgrade From a Free Plan:

1

Click on Contact us under the description of the Enterprise Plan in the Billing section of your account settings.

2

You will be prompted to indicate your reason for contacting us. Choose your prompt and indicate your desire to upgrade to a Livestorm Enterprise plan.

3

Someone from our Customer Success team will be in touch with you to discuss custom quotes according to your needs.

To upgrade from Livestorm Pro:

1

Click on Upgrade plan in the Billing section of your account settings.

2

Choose the +500 (contact us) option as your monthly active contacts limit.

3

Click on the blue Contact us button underneath.

4

You will be prompted to indicate your reason for contacting us. Choose your prompt and indicate your desire to upgrade to a Livestorm Enterprise plan.

5

Someone from our Customer Success team will be in touch with you to discuss custom quotes according to your needs.

Downgrade Your Livestorm Account

You might not need as many hosts or live attendees as your plan offers anymore. You can change your options for your next billing cycle.

Don't forget to downgrade your plan before your next renewal date. For example, if your renewal date is on the 11th of the month and you cancel on the 7th, you will still have access to your features until the 11th and your subscription will end on the 11th.

Downgrades come to effect at the end of the current billing period.

1

Go to the Billing section under your account settings. 

2

Click on Manage plan.

3

A side panel will open allowing you to change your plan options. Make whatever changes that you desire. 

4

You can see right away your new total cost summary.

5

Click on Confirm updates to submit.

6

 Complete one last step by clicking on Confirm updates, just to be sure (or Cancel if you're not  sure 😉).

7

Your plan has been updated! 🎉

8

On your Billing tab, you can verify that the downgrade has been taken into account.

Pause/Cancel Your Subscription

Only  hosts and workspace owners can cancel a subscription.

We don't have a "pause" feature but you can cancel at any time and then subscribe again! It works the same way.

Since we provide the flexibility and option to cancel at any time, you will not be refunded if you cancel your plan after your renewal date. Therefore, don't forget to cancel your subscription before your renewal date if you don't want to be charged again.

1

Go to the Billing section under your account settings.

2

Click on Manage plan.

3

Click on Cancel plan from the side panel that opens with your all of your plan's details.

4

You will then see a notice with all the information you need to know before cancelling. Check the box to make sure you understand what it entails.

5

Choose the reason that you are cancelling your subscription.

6

Click on Proceed cancellation.

7

Follow the instructions for the final confirmation and click on Cancel plan.

8

Your subscription is now canceled.

9

On your Billing tab, you can verify the cancellation.

10

If you just wanted to pause your plan or if you've changed your mind, you can always click on Reactivate plan.

Access Account Data After Cancellation

If you cancel your Livestorm Pro plan, you will be downgraded to Livestorm Free. Therefore, you will have the free plan limitations.

You will still have access to your account and events but with a limited view of your data/statistics. 

When you cancel your subscription, your account data are kept for 15 days before being permanently deleted from our servers according to our Privacy Policy. Make sure to download your replays and run exports before your subscription ends.

If you cancel your Livestorm Pro plan, after 15 days, we will delete:

• Events and their sessions
• Guest speakers and registrants
• Replays
• Chat messages, polls, and questions
• Instant meeting rooms

As long as you do not delete your workspace, we will keep:

• Team members
• Integrations
• Custom emails
• Workspaces settings

If you reactivate your plan within 15 days following the end of your subscription, we will keep all of your data. 👌

Update Your Payment Method

If you need to update your payment method:

1

Go to your Billing Details in the Billing section of your account settings. 

2

Click on Edit payment method.

3

A window will open and you can click on Edit Payment Method.

4

Enter your new payment details and click on Update.

5

You can now see your new payment method on the Billing details section.

Access Your Invoices

All of your invoices are at your disposal on your account.

1

Go to your Billing section of your account settings and you will see an Invoices section at the bottom.

2

Hover on the date you want to View (1) or Download(2).

4

If nothing happens, your pop-ups are probably blocked by Google Chrome.

5

Check if the address bar is marked Pop-up blocked and if you see this symbol:

6

Click on the symbol to allow the pop-up.

7

You should now be able to view/download your invoices! 🙌

Receive Your Invoices by Email

Invoices are not sent automatically by email. However, you can send a message to help@livestorm.co and let us know which email address you would like them to be sent to.

If the email address is different from the account owner's, the emails will also be sent to the account owner.