Sign Up & Sign In to Livestorm

Signing in to Livestorm is very easy. If this is the first time you sign in, you will need to sign up for a free Livestorm Basic account. You can decide later if you need to upgrade to Livestorm Premium or Livestorm Enterprise. If you already have an account, you can either sign in the classic way or with Google or with SAML SSO. We'll also show you how to change your password, what to do if you've forgotten your password, how to update it every 6 months, and how to access your account if your password has expired after 6 months.

IN THIS ARTICLE

Sign up for Livestorm

Signing up for Livestorm only takes a few seconds. You can either sign up in the classic way or with Google.

Classic Sign up

1
Click on Create a new account.

2
Enter your email address, company name, first name, and last name.
3
Choose a strong password.

Your password must be at least 12 characters with at least 1 number, at least 1 capitalized letter, and at least 1 special character.

You will have to change your password every 6 months. A reminder banner will be displayed on your dashboard 1 month before the expiration date to ask you to change your password.

4
Accept our Terms of Service and Click on Sign up free.
5
You might need to resolve a ReCaptcha so we know you're not a robot. 😉

6
Well done, now you have a Livestorm account! 🎉

Sign up With Google

1
Click on Sign up with Google.

2
Choose the Google account you want to connect to Livestorm.

3
Well done, now you have a Livestorm account! 🎉

Sign up With SAML SSO

Your IT department might have enforced a new way of authenticating to the third-party applications used internally: the SAML SSO (Security Assertion Markup Language Single Sign-On) authentication. Employees can sign in to third-party services with only one same email and one password thanks to an identity provider. This increases ease of use and security for employees. You can choose to make SAML SSO authentication mandatory or optional for your team members.

If you want to activate SAML SSO with Livestorm, please fill in the form to join the waiting list.

The identity provider needs to be compatible with SAML 2.0 protocol. There are 3 main identity providers on the market: Okta, Microsoft Azure Directory, Onelogin. They are all compatible with SAML 2.0 protocol.

Setting up SAML SSO with Livestorm

1
You will need to create a Livestorm app inside your identity provider's interface.
2
Your CSM will give you technical connection information called the XML certificate to use in order to finish the set-up of the app.
3
You will then need to retrieve the connection information for this new application in the interface of your identity provider often called the Identity provider metadata - and send it to your CSM.
4
Your CSM will finalize the setup and activate the feature on your workspace. 

SAML SSO can only be activated by your CSM on your Livestorm workspace.

Inviting Your Team Members to use SAML SSO with Livestorm

1
Ask the admin of your identity provider to invite your team members to the Livestorm app inside the identity provider.
2
Go to your Livestorm Account Settings > Team Members and invite your team members.
The email addresses of the team members need to be the same as the ones inside the identity provider.
If the team members already exist in your Livestorm workspace, they won't have to sign up again and will be able to directly sign in.

Signing up With Mandatory SAML SSO

1
You will receive an email to activate your Livestorm account.
2
After accepting the invitation, you will be redirected to the following page to check the consent and activate your Livestorm account.

3
Once you have agreed to the consent and clicked on the Sign up free button, you will be redirected to your identity provider sign-in page (we have used Okta as an example of identity provider).

4
Fill in your credentials and click on Sign in. 
4
Well done, now you have a Livestorm account! 🎉

Signing up With Optional SAML SSO

Even if SAML SSO is optional on your Livestorm workspace, we do advise you to use this way of authentication since it's the most secured one.

1
You will receive an email to activate your Livestorm account.
2
After accepting the invitation, you will be redirected to the following page and will be able to sign up with SAML SSO or another method (classic method or Google).

3
If you sign up with SAML SSO, you will be redirected to your identity provider sign-in page  (we have used Oka as an example of identity provider).

If you choose another method to sign up, you will be redirected to the Livestorm sign-up page.

4
Fill in the form and click on Sign up free. 
5
Well done, now you have a Livestorm account! 🎉

Sign in to Livestorm

You can either sign in the classic way with your email address and password or with Google.

Classic Sign in

1
Enter your email address and password.
2
Click on Ready to Livestorm.

3
That's it, you're now connected to your Livestorm account! 🎉

Sign in With Google

1
Click on Connect with Google.

2
Choose the Google account you want to connect to Livestorm.

3
That's it, you're now connected to your Livestorm account! 🎉

Sign in With SAML SSO

1
On the Livestorm sign-in page, you will need to click on Log in with SAML SSO.
If SAML SSO is mandatory on your workspace and you try to sign in via another method, you will get an error message.


2
You will be redirected to this page to fill in your email address.
If SAML SSO isn't activated on your Livestorm workspace, you will get an error message. You can fill in a form to join the waiting list.
3
After filling in your email address, you will be redirected to your identity provider to fill in your credentials (we have used Oka as an example of identity provider).
4
That's it, you're now connected to your Livestorm account! 🎉

Change Your Password

You can change your password at any time in your Account settings.

This doesn't apply if you sign in with Google.

1
Click on the Account menu button.
2
Under My settings, you can change your password.

3
Enter your current password and your new password.
Your password must be at least 12 characters with at least 1 number, at least 1 capitalized letter, and at least 1 special character.
You will not be able to use one of the last 4 passwords previously used.
4
Click on Submit new password.
5
Well done, your password has been changed! 🎉

Forgotten Password

If you don't remember your password, don't worry! You can recover it with your email address.

This doesn't apply if you sign in with Google.

1
Click on Forgot password.

2
Enter your email address and click on Send me an email.

3
You will receive an email where you need to click on Reset password. The link will be valid for 6 hours.

4
You can then enter your new password.
Your password must be at least 12 characters with at least 1 number, at least 1 capitalized letter, and at least 1 special character.
You will not be able to use one of the last 4 passwords previously used.
5
Well done, your password has been changed! 🎉

Password Update Every 6 Months

For security purposes, your password is valid for 6 months. You will be reminded to update it 1 month before its expiration date with a banner that will show up at the top of your dashboard.

This doesn't apply if you sign in with Google.

1
Click on Update my password.

2
Enter your current password and your new password.
Your password must be at least 12 characters with at least 1 number, at least 1 capitalized letter, and at least 1 special character.
If you forgot your password, go back to the sign-in page and click on Forgot password.
3
Click on Submit new password.
4
Well done, your password has been updated! 🎉

Expired Password After 6 Months

For security purposes, your password is valid for 6 months. You will be reminded to update it 1 month before its expiration date with a banner that will show up at the top of your dashboard. If you have not been able to update your password before the expiration date, you'll still be able to sign in by choosing a new password!

This doesn't apply if you sign in with Google.

1
Enter your new password.
Your password must be at least 12 characters with at least 1 number, at least 1 uppercase, and at least 1 special character.
You will not be able to use one of the last 4 passwords previously used.
2
Click on Submit new password.
3
Well done, your password has been updated! 🎉

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