How to Send Your Own Emails?


Want to use your own email service provider for the webinar emails? 

You can use our full HTML emails to create your own templates from scratch. However, if you want to use your own domain to send out emails, we've got you covered as well.

When people register for your webinar, we send out in total 5 emails from our system by default: the confirmation email, two reminders and two follow-up emails. If you'd like to use your own email provider, you can disable them in your webinar settings:

👉Please bear in mind that your registrants will still need their unique access link to enter the webinar room. The webinar emails include important information such as your registrants' access links.

So if you disable our webinar emails, you'll need to add the access links to your own custom emails. You can grab the registrant access links / keys in two ways. 

1. Automating the process via Zapier

You can set up an automation in Zapier between Livestorm and your email app. This way, every time you have a new registrant, an automatic webinar email will be sent afterwards 👍You can fetch your registrant's access link and add it to your custom email template in Zapier. 

If you need any help with Zapier, feel free to check out our article: Getting Started with Zapier

Gmail example

Let's take the example of a Livestorm <> Gmail automation. Basically you can send automatic emails to your registrants from your Gmail account.

You may start creating your Zap here

Choose Livestorm as a Trigger app and select  New Registrant as trigger. Connect your Livestorm account.

Choose the webinar and the session your registrants sign up for. 

After testing out the step, it's time to set up the Action of your automation. Choose Gmail, then Send Email as action. Connect your Gmail account, save and continue.

It's time to set up your email template. Define the to/from fields, configure any additional settings for your custom email. 

You can then compose the body of your email. You can use the " Insert a field+" button to fetch any registrant data and personalize your email. The access link is named as "Registrant Connection Link" in Zapier.

You can keep this automation going, by adding any webinar reminders or post webinar emails. How? You can schedule emails to be delivered at a certain point of time by using Zapier's built-in app Delay

In this case, let's set up another email reminder 15 minutes before the webinar's planned start time. Select the webinar expected start time, and add "-15m" next to it. For more information about Delay, feel free to check out Zapier's documentation.

After setting the Delay action, you can continue adding your emails and keep this automation going as long as you like.

Once you set up your template, save and turn on your Zap. That's it! Your automation is now live 👍

Bear in mind that you can only set two step automations with a Zapier's free plan. If you'd like to set multi-step zaps, and use Zapier's built-in apps like Delay, you'll need a Premium account.

Sendgrid Example

You can also connect Livestorm with another email app like Sendgrid to send your own webinar emails. The concept is entirely the same. 

Select the New Registrant trigger for Livestorm and the Send Email action for Sendgrid. Follow all the steps mentioned in the Gmail example above. Just like Gmail, you'll also be able to edit your email template, so you can fetch and use any kind of data you'd like to compose your message.

As explained above, you can benefit from Zapier's Delay app to add more emails and delay them according to your preference. 

Save and turn on your Zap and you're good to go 🖖

We now include your registrants' access links in the registrant exports, when you select " All columns". So as an alternative to the Zapier automation, you can also export the access links yourself. 

In order to export them:

  • Go to the People dashboard of your webinar
  • Click Export
  • Select "All columns"
  • Run the export

You'll get the export by email. Then you can use that file to prepare and map your email template in your own tool.

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