Registrations don’t consume credits. Attendee credits are used only when someone joins the room, whether they join before or during the live, watch the replay, or watch it on-demand.
In this article
OverviewHow Attendee Credits Work?PlansProEnterpriseFreeMigrate from the previous modelAttendee credits: limits, alerts, and accessAlerts before you reach the limitWhat happens when you reach the limit?What to do if you reach your limit?If you’re on an Enterprise planManage your subscriptionUpgrade your planDowngrade your planCancel or reactivate your subscriptionBilling & PaymentSubscription RenewalAccess Account Data After CancellationPaymentsUpdate Credit Card InformationAccess Your InvoicesReceive My Invoice Through EmailTroubleshootingFAQ
Pricing - Attendee Based
Livestorm’s Pro and Enterprise plans use a flexible attendee-based pricing model. You purchase attendee credits, and they’re only used when someone joins the room, whether they join before or during the live event, watch the replay, or watch it on-demand, so your costs reflect real attendance rather than registrations.
In this article
Overview#
Livestorm pricing now is based on actual attendees, not registrants. You purchase attendee credits and use them across all events and teams within your workspace.
This means:
You can use your credits however you need throughout the year, perfect for usage spikes.
You only pay only for actual attendees, no charges for no-shows or team members.
Your events, recordings and team members remain unlimited.
Attendee credits count your audience, not your team. Internal workspace members aren’t included, so you can add as many team members as you like without affecting credit usage.
Only Admins and Workspace owners can view or manage billing.
How Attendee Credits Work?#
Each plan includes a set number of attendee credits.
One credit is used when one attendee joins the event room, whether they join before or during the live event, watch the replay, or watch it on-demand.
Example:
5 event sessions with 100 attendees each → 500 credits used in total.
The number of events and the number of team members assigned to each event don’t matter. You only use credits when people actually attend.
Unused credits don’t roll over to the next billing period
If someone attends live and later watches the replay, they’re only counted as one billable attendee.
Plans#
Pro#
For growing teams that need flexibility and simplicity.
Includes:
A set of attendee credits, renewed annually
Unlimited team members and events
Standard integrations
Email and chat support
Enterprise#
For large organisations that require scalability and governance.
Includes everything in Pro, plus:
Custom attendee credit packages
Centralised billing across teams and workspaces
Advanced analytics and compliance controls
A dedicated Customer Success Manager (CSM) and a Service Level Agreement (SLA)
Free#
For individuals or teams who want to try Livestorm with basic limits.
30 base attendee credits per year
Maximum event duration: 30 minutes
No premium features enabled
No credit card needed
Free access is intended for evaluation. It gives you a simple way to try Livestorm and understand how it works before choosing a paid plan.
Migrate from the previous model#
If you were on a Monthly Active Contacts (MAC) plan and want to migrate to the attendee-based model, go to Account settings > Billing and follow the on-screen instructions to switch to the attendee-based model.
Confirm your new plan:
The options you see in “Billing” may vary depending on your current plan and billing set-up. Don't hesitate to contact support if you need any help.
You’re only charged credits when attendees join the event room (live or replay), not when they register.
Attendee credits: limits, alerts, and access#
Livestorm helps you avoid surprises as you approach your attendee credit limit. In your Account settings > Billing. You can check your usage to see how many you have left and for which period.
Alerts before you reach the limit#
You’ll receive smart alerts:
In-app notifications
Email notifications
These alerts are displayed before you reach your limit and again when you exceed it.
What happens when you reach the limit?#
When your attendee credit limit is reached:
New attendees can’t join upcoming sessions.
People who have already been counted as attendees can still join (for example, returning attendees).
People can still register for events.
Team members aren’t counted as attendees, so your team can still run and moderate sessions.
What to do if you reach your limit?#
Check remaining credits in Account settings > Billing
If you’re close to the limit, consider upgrading your plan before your next event.
If you’re on an Enterprise plan#
Enterprise plans allow you to go beyond your quota by default:
You’ll still get alerts, but they’re typically less alarming.
Attendance beyond your included credits may result in overages.
Please feel free to reach out to your account manager to explore the available options further
Manage your subscription#
Manage your plan settings, billing options, and cancellation from your workspace.
When you create a Livestorm account, you start with a free plan. You can change to a paid plan (such as Pro or Enterprise) if you need more capacity or features.
Upgrade your plan#
To accommodate a larger audience, you can easily upgrade your plan. Follow these steps to increase your attendee limit.
Any remaining credits will be carried forward to your next billing period when you upgrade.
1Go to Account settings > Billing
2Click Manage Subscription
3In the side panel, review your current plan and available options:
4Use the attendee credits slider to preview your updated plan:
5Review the proposed renewal charges:
6Click Update now:
7 Confirm your upgrade:
Downgrade your plan#
Downgrade if you no longer need your current limits.
Downgrades take effect at the end of the current billing period. Make changes before your renewal date if you don’t want to be charged for the next period.
1Go to Settings > Billing
2Click Manage Subscription:
3In the side panel, review your current plan and adjust your plan options for the next billing cycle:
4Review the proposed renewal charges:
5Click Downgrade Plan to agree:
6Confirm the change on the Billing page:
7 Changed your mind? Before your subscription is downgraded, you can cancel the downgrade at any time:
We’ll keep your current subscription active until your next scheduled billing date. If you need to check the timing or decide to stay on your current plan after all, just head over to your Billing Menu.
Cancel or reactivate your subscription#
Livestorm doesn’t offer a pause option. If you need a break, you can cancel and then subscribe again later.
You won’t be refunded if you cancel after your renewal date. Cancel before renewal if you don’t want to be charged again.
1Go to Settings > Billing
2Click Manage Subscription:
3In the side panel, click Cancel plan:
4Read the cancellation notice and tick the checkbox to confirm you understand:
5Select a cancellation reason:
6Click Confirm cancellation:
7Confirm the cancellation status in the Billing tab:
8 To resume later, go back to Billing and click “Reactivate plan” (if available):
After cancelling, your paid features remain fully accessible until your billing cycle expires. You can find this specific date in your Billing settings, where you also have the option to reactivate your plan if you decide to stay.
Can’t find your plan settings? First, ensure you are logged in as an Admin or Workspace Owner. If you are on an Enterprise plan, please contact your account manager directly for assistance.
Please note that all event data is permanently deleted 15 days post-cancellation. We strongly advise backing up any essential information before then.
Billing & Payment#
Subscription Renewal#
Our plans are subscriptions, so they automatically renew each year on the same day and month.
We have a message right inside the Billing menu when you sign up, so there are no surprises 🙂
You are free to cancel your plan at any time to avoid renewing. You can see more here: Manage Your Subscription.
Access Account Data After Cancellation#
If you cancel your Paid plan, you will be downgraded to the Free plan. Therefore, you will have free plan limitations.
You will still have access to your account and events, but with a limited view of your data/statistics.
When you cancel your subscription, your data will be deleted from your dashboard according to our Privacy Policy. Make sure to download your replays and run exports before your subscription ends.
If you cancel your Livestorm Pro plan, we will delete:
Events and their sessions
Guests and registrants
Replays
Chat messages, polls, and questions
Instant meeting rooms
As long as you do not delete your workspace, we will keep:
Team members
Integrations
Custom emails
Workspaces settings
We’re sorry to see you go. Before you finalize your cancellation, we’d love the chance to make things right— please reach out to see if there is anything we can resolve for you.
Payments#
To ensure your data is protected, all transactions are encrypted and securely processed through Stripe, while Chargebee handles our subscription management.
We support USD payments—just double-check that USD is selected in the Billing section while you are upgrading your account. 💵
We accept all major credit cards.
Update Credit Card Information#
You can update payment details from your Account Settings > Billing > Invoices > Edit payment method.
Access Your Invoices#
Only admins car access the invoices
All invoices are stored in your account for easy access. To view them, go to Billing in your account settings and select the Invoices tab.
Trying to access an Invoice and the pop-up didn't open? Chrome might be blocking it. Click the Pop-up blocked icon in the address bar to allow the window.
Receive My Invoice Through Email#
To receive invoices by email, message help@livestorm.co with your preferred recipient address. Only an authorised Admin or Account Owner can make this request for security reasons. If you choose a different address, invoices will still be copied to the Account Owner as well.
Troubleshooting#
Cannot access Billing:
Verify Admin or Workspace owner role.
Check your role in Account settings
Sign out and sign back in.
No option to migrate:
As a Workspace Admin, go to Account settings > Billing. If you see an option to upgrade/migrate to the attendee credits plan, your workspace is eligible to migrate. If you do not see the option, your workspace may not be eligible yet, or the migration may not be available for your workspace. Contact Support (or your Account Manager)
Refresh the page or try a private window.
Ensure the correct workspace is selected when managing multiple workspaces.
Credits not updating as expected:
Confirm attendees actually joined the session (live or replay).
Wait a few minutes and refresh your Billing page.
Verify that the correct billing period is displayed.
If you have questions about your plan or migration, please contact us at help@livestorm.co
FAQ#
Where can I see how many credits I have left?
Go to Account settings > Billing to view remaining credits and usage.
Are registrations counted toward billing?
No. Credits are used only when an attendee joins the room, whether they join before or during the live, watch the replay, or watch it on-demand
Can attendee credits be used for different event sessions?
Yes. Credits can be used across all events in your workspace.
Do team members consume attendee credits?
No. Credits apply to attendees, not team members.
When do attendee credits renew?
Credits renew on your annual billing cycle (based on your subscription start date).
Can the same credit pool be used across multiple teams in the same workspace?
Yes. Credits can be shared across your workspace, so teams can use the same pool.
Do you still have a Business plans?
No. The current plans available are Pro and Enterprise.
Are monthly plans available?
No. Pro and Enterprise plans are billed annually.
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