Pricing and Plans Guide

When you first sign up for Livestorm, you get a  Free trial plan. You'll be able to publish one webinar for free. This article covers common billing and payment questions.

All features included All features included All features included

100 live attendees

250 live attendees

500 live attendees

Common pricing questions

Do you have a plan for 500+ attendees?

No, we don't have a plan for 500+ attendees (for now). So you can't surpass the limit of 500 live attendees per webinar. However, you don't have a limit when it comes to registrations.

Do you have a pricing per webinar?

Our pricing is defined through monthly and annual subscriptions. So we don't have a pricing per webinar. If you don't plan on using Livestorm on a regular basis, you can opt for our monthly subscription and cancel right after, this way you'll be charged for only one month.

What happens when I reach the attendee limit of my plan?

When you reach the attendee limit of your current plan, you'll get a pop up notification in the webinar room, asking whether you'd like to upgrade your plan or not. If you upgrade, the changes will take place immediately, and additional people will be able to enter the room without a problem. 

If you choose not to upgrade, additional people who try to enter will be redirected to a page stating that the room is at capacity. So they won't be able to enter the room.

How is the payment made?

All payments are encrypted and processed via  Stripe or Gocardless. We use Chargebee to manage billing and subscription procedures.

Is there any hidden fees?

No. Never.

Can I pay in US Dollars?

We only bill in Euros at the moment. Let us know if this is an issue for you.

What's a "live attendee"?

We consider a live attendee someone who steps in the webinar room (or the waiting screen) for at least one time. There is no limitations for registrants, only people in the webinar room.

Is the account owner a billable role? 

Yes. One person must be the account owner in order to manage subscription settings. If you need to change the owner, get in touch and we can make that happen. Ownership change requests must come from the current account owner. 

What types of payment do you accept?

We accept all major credit cards and Bank transfer for EU customers.

How do I update my credit card information?

The account owner can update payment details from Account > Billing page > Update my billing info. 

How do I cancel my subscription?

Go to Account > Billing page and hit the cancel link at the bottom. But before make sure there's not something we can do to make you stay. Everything is possible :). 

How does the trial work?

When you sign up to Livestorm, you get a free account to try the platform with no day limit. You’ll get to publish one webinar for free. The webinar will be limited to10 attendees and a 30 minute duration. You webinar will only be accessible on Google Chrome, Firefox and Opera.

Do I have a limit on the number of webinars I can host per month?

No, you can host as many webinars as you like, we won’t limit you in any way.

Is there any difference between plans in terms of features?

No, all features are included regardless of the plan you choose. The only difference is the number of attendees you can have per webinar.

Can I pause my Livestorm account?

If you opt for one of our monthly plans, yes. In fact, you can cancel your account from your settings at any time. When you reactivate your account, all settings and previous data will be restored.