Pricing and Plans Guide

When you first sign up for Livestorm, you get a  free plan. You'll be able to publish unlimited test webinars for free. This article covers the most common plan, billing, and payment questions.

Starter 
€99/month
€89/month (billed annually)
Company
€199/month
€189 (billed annually)
Enterprise
€299/month
€289 (billed annually)
All features included All features included All features included

100 live attendees

250 live attendees

1000 live attendees

Most Common Questions

Free Plan

How does the free plan work?

When you sign up to Livestorm, you get a free plan to try the platform with no day limit. You’ll get to publish as many webinars as you'd like for free. The webinar will be limited to 10 attendees and a 20 minute duration. Your test webinars will be accessible on any browser including on mobile or tablet devices.

Attendees

What is a "live attendee" ?

We consider a live attendee as someone who steps in the webinar room (or the waiting screen) for at least one time. 

Our platform works with a first come, first serve basis. Registrants can reserve their spot before the webinar starts by clicking on their access link. We will count live attendees starting from 80 minutes before the estimated start of your webinar. Anyone in your People tab in the webinar room that has a grey spot next to their name would be someone who has reserved their spot but is not currently online. They may not show up to the actual webinar, but if they've connected at least once, we'll save their seat in case they'll be back. We've opted for this logic because the majority of our customers need this "reservation" system.

There is no limitations for registrations however, only on people in the webinar room - live attendees.

What happens when I reach the attendee limit of my plan?

When you reach the attendee limit of your current plan, you'll get a pop up notification in the webinar room, asking whether you'd like to upgrade your plan or not. If you upgrade, the changes will take place immediately, and additional people will be able to enter the room without a problem. 

If you choose not to upgrade, additional people who try to enter will be redirected to a page stating that the room is at capacity. So they won't be able to enter the room.

Subscription Features

Is there any difference between plans in terms of features?

No, all features are included regardless of the plan you choose. The only difference is the number of attendees you can have per webinar.

Do I have a limit on the number of webinars I can host per month?

No, you can host as many webinars as you like, we won’t limit you in any way.

Do you have a plan for 1000+ attendees?

Our biggest plan is Enterprise which allows 1000 live attendees. It means that maximum 1000 participants will be able to join the webinar room. You don't have a limit when it comes to registrations. We don't have a plan for 1000+ for now, but feel free to reach out at   hello@livestorm.co so we can add your vote to our roadmap :)

Managing Your Subscription

How do I cancel my subscription?

Go to your   Settings > Billing page and hit the cancel link at the bottom. But before make sure there's not something we can do to make you stay. Everything is possible :)

Can I pause my Livestorm account?

If you opt for one of our monthly plans, yes. In fact, you can cancel your account from your settings at any time. When you reactivate your account, all settings and previous data will be restored.

Pricing

Do you have a pricing per webinar?

Our pricing is defined through monthly and annual subscriptions. So we don't have a pricing per webinar. If you don't plan on using Livestorm on a regular basis, you can opt for our monthly subscription and cancel right after, this way you'll be charged for only one month.

Billing & Payment

Are there any hidden fees?

No. Never.

How is the payment made?

All payments are encrypted and processed via   Stripe or Gocardless. We use Chargebee to manage billing and subscription procedures.

Can I pay in US Dollars?

We only bill in Euros at the moment. Let us know if this is an issue for you at   hello@livestorm.co

What types of payment do you accept?

We accept all major credit cards and Bank transfer for EU customers.

Is the account owner a billable role? 

Yes. One person must be the account owner in order to manage subscription settings. If you need to change the owner, get in touch and we can make that happen. Ownership change requests must come from the current account owner. 

How do I update my credit card information?

The account owner can update payment details from Account > Billing page > Update my billing info.