Plans & Pricing (per monthly active contact)

When you first sign up for Livestorm, you will get the Free plan. You'll be able to create and publish as many test events as you want for free

Then, you can upgrade to the Pro, Business, or Enterprise plans, either by yourself or by contacting our Sales team, depending on the plan you want.

We don't have license fees: you only pay for the amount of active contacts you need each month. You can choose between annual or monthly billing.

Customers who subscribed to Livestorm before June 13, 2022, should refer to their own plan and billing.

IN THIS ARTICLE

Pricing

FREE PRO BUSINESS ENTERPRISE
Forever FREE
Contact sales for pricing
Contact sales for pricing
Maximum event duration & recording 20 minutes 4 hours 4 hours 12 hours
Active contacts
30/month 100, 200, or 500/month Unlimited Unlimited
Maximum live attendees 30/event 500/event 3,000/event 3,000/event
Team members
Unlimited in the workspace Unlimited in the workspace Unlimited in the workspace Unlimited in the workspace
Support E-mail Standard VIP VIP & SLA
Onboarding & training Business + 1 personalized training session Enterprise + multiple training sessions + shadowing by Livestorm expert + technical support consultant
CSM access Weekly walk in/office hours Dedicated CSM
Livestorm API & Plugin SDK
CRM integrations Base integrations + Zapier Base integrations + Zapier + HubSpot Base integrations + Zapier + HubSpot Base integrations + Zapier + HubSpot + Salesforce
SAML SSO
Multiple workspaces
Control over video location
Security review & MSA support
RTMP ingestion
Custom branding

Free Plan

When you sign up to Livestorm, you get the Free plan to try the platform with no day limit, allowing you to have:

  • Free features (Custom branding, Analytics, Polls...)
  • Up to 20 minutes/session
  • Up to 30 active contacts/month
  • Up to 30 live attendees
  • Unlimited team members in the workspace

Pro Plan

You might need to host longer events than the Free plan offers or be able to add more active contacts to your plan. In that case, you can upgrade to the Pro plan. You will benefit from:

  • Pro features (Hubspot integration, 4 hours long events, Standard support...)
  • Up to 4 hours/session
  • 100, 200, or 500 active contacts/month
  • Up to 500 live attendees
  • Unlimited team members in the workspace
  • Standard support

Business Plan

If you want to have an unlimited number of active contacts, then you will want to subscribe to the Business plan, allowing you to get:

  • Business features (up to 1 Executive business review/year, VIP support, 3,000 live attendees/event...)
  • Up to 4 hours/session
  • Unlimited active contacts
  • Up to 3,000 live attendees
  • Unlimited team members in the workspace
  • VIP support
  • Business onboarding & training

Feel free to reach out to our Sales team to subscribe to that pricing offer.

Enterprise Plan

The Enterprise plan gives you the possibility to host events of 12 hours long, with up to 10,000 live attendees and much more:

  • Enterprise features (unlimited replay viewers, Salesforce, Marketo and Pardot integrations, Advanced custom reporting...)
  • Up to 12 hours/session
  • Unlimited active contacts
  • Up to 10,000 live attendees
  • Unlimited team members in the workspace
  • VIP support & SLA
  • Enterprise onboarding & training
  • Dedicated CSM
  • Enterprise & custom integrations
  • Multiple workspaces with unified billing
  • SAML SSO

You can contact our Sales team for the pricing.

You can run an unlimited number of events as long as your number of active contacts stays below the active contacts limit per month you have subscribed to.

Our pricing is defined through monthly and annual subscriptions. Therefore we don't have a pricing per event.

Active Contacts, Workspace Owner, Hosts, Moderators, Registrants, Guest Speakers & Attendees

To learn more about the difference between the roles, you can read our dedicated article.

Each role, including the workspace owner, the hosts, and the moderators, counts as an active contact.

Active Contacts

  • An active contact is someone who has interacted at least once a month with Livestorm, regardless of the type of interaction. It could be by:

    • Registering to an event (no matter by which means).
    • Joining a live event or watching a replay (including on-demand).

    Examples:

    • If an active contact registers on the 1st of March but attends the event on the 1st of April, that will count as one active contact for March and one for April.
    • However, if an active contact registers on the 1st of March, participates in an event on the 10th of March, and watches a replay on the 15th of March, that will only count as one active contact for March.

  • An active contact refers to a unique email address each person interacts with (by registering for an event, joining a live event, or watching a replay) in one month.

  • Example: If Max Smith registers to an event A in April with max.smith@gmail.com and then registers to an event B, still in April, with max.smith@companyemail.com, it will count as two active contacts even though it's the same person.

    Deleting a registrant from your dashboard will not add an active contact to your account.

  • The active contacts number is computed from the first day of the month to the last day of the month.

  • Example: If you subscribe to the Free plan on the 14th of October, you will have 30 active contacts until the 31st of October. Between the 1st of November and the 30th of November, you will have 30 active contacts.

Livestorm Tip 👉 To know how many active contacts you will need, here's a quick calculation: for 4 events with 40 unique registrants each time in one month, you will have 4*40=160 active contacts. You will thus need the 200 active contacts/month plan. In addition, you will get a margin of 40 active contacts for other types of events, like meetings.

Workspace Owner

  • It's the person who owns the account.
  • There is only one workspace owner by workspace.
  • The workspace owner is a host by default.
  • This is the only one who can delete the workspace and the other team members.

If you need to change the owner's email address, you can do it in your Account settings. All you have to do is click to edit and then enter the new email. Once the new email is confirmed, the account transfer will be complete.

Hosts

  • The host is a team member.
  • This role gives access to all the features of the workspace, except deleting it and the team members.
  • The host is the only one who can start and end an event.

Moderators

  • The moderator is someone who has access to the dashboard and can enter the Event room before it starts.
  • This person can view and moderate the events assigned to them.

Registrants

They are all the people who register to an event:

  • Team members, with the permissions related to their role.
  • People who don't belong to the workspace hosting the event, who have no access to the workspace. They can be invited on stage to speak.

Our platform works on a  first-come, first-serve basis. Registrants can reserve their spot before the event starts by clicking on their access link. We will count live attendees starting from 4 hours before the planned start of your event. 

Anyone in your People tab of the event room with a grey dot next to their name would be someone who has reserved their spot, but is not currently online. They may not show up to the actual event, but if they've connected at least once, we'll save their seat in case they'll be back. We've opted for this logic because the majority of our customers need this "reservation" system.

Guest speakers

  • Guest speakers are not part of the workspace and don't have access to the dashboard.
  • They are present at the event and can help moderate it, with a restricted access to the features of the room.
  • They can enter the room before the beginning of the event.

Attendees

  • An attendee is someone who steps into the event room (or the waiting screen) at least one time.
  • They cannot share their own webcam or audio.
  • However, they can be invited on stage at any time by team members and guest speakers.

Manage Your Subscription

In your Account settings > Billing, you can check your active contacts usage and see how many left you have and for which period.

If you’re close to the limit of active contacts, the workspace owner will be warned by e-mails, once 50%, 80%, and 100% of your active contacts for the month are reached. A banner will also be displayed in your Dashboard, visible to your whole team, warning you when 80% and 100% of your active contacts are used.

When you reach the limit of active contacts, there are two possibilities:

  • If the contact has already registered or attended another event during the ongoing month, that person will be able to register to the event, even though the limit is reached.
  • If the contact is new, registering, attending an event, or watching a replay won't be possible.

Upgrade

You can upgrade your plan to add more active contacts. In that case, you will be charged based on a pro-rata computation until the rest of the month.

If you upgrade, the changes will be applied immediately, and thus additional people will be able to enter the room without any problem.

Example: you initially have subscribed to a monthly Pro plan for 100 active contacts at 99€. Halfway through the month, you decide to upgrade to 200 active contacts (which is 198€/month).

  • First, you will be charged half the new amount (since you will use this new plan for half of the month).
  • Then, you will be refunded half the amount you paid for the 100 active contacts plan (as you will not use this plan for the second half of the month).
  • For the next month, you will be charged 198€ since you are on the new plan.

To have more than 500 active contacts, you can contact our Sales team.

When the limit is reached, and you choose not to upgrade, the registration of more active contacts (team members as participants), manual, or through the API, is blocked. The additional people who try to enter will be redirected to a page stating that the room is already full. They won't be able to enter the room.

Downgrade

If you downgrade your plan, the price of the new plan you have chosen will be applied after the end date of your billing cycle. No immediate charges will be applied.

Downgrading from a yearly plan to a monthly plan is not possible. The downgrade is applicable at the end of the billing cycle.

Cancel My Subscription

Go to your  Settings > Billing > Manage plan > click on Cancel plan.

But before, make sure there's not something we can do to make you stay. Everything is possible 😉

Billing & Payment

Subscription Renewal

Our plans are subscriptions, so they automatically renew each month (for monthly plans) or each year (for annual plans):

  • Monthly subscription: it will renew on the same day each month (if you sign up on March 3rd, your plan will renew on the 3rd of each month). 
  • Annual subscription: it will renew on the same day and month each year.

We have a message right inside the Billing menu when you sign up, so there are no surprises 🙂

You are free to cancel your plan at any time to avoid renewing, you can see more here: Manage Your Subscription.

Hidden Fees

There are no hidden fees! 💸 

We cannot charge you unless you have accepted our consent checkboxes for the related subscription/add-ons.

Payments

All payments are encrypted and processed via Stripe. We use Chargebee to manage billing and subscription procedures.

You can pay in USD. Just make sure to select USD in the Billing menu when you upgrade 💵

We accept all major credit cards.

Update Credit Card Information

You can update payment details from your Settings > Billing > Edit payment method.

Receive My Invoice Through Email

For this, you can just send a quick message to help@livestorm.co and let us know which email address you would like them to be sent to. Please bear in mind that if the email address is different from the account owner's, the emails will also be sent to the account owner. 

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