Pricing - Active Contact Based

When you first sign up for Livestorm, you will get the Free plan. You'll be able to create and publish as many test events as you want for free. 

Then, you can upgrade to the Pro, Business, or Enterprise plans, either by yourself or by contacting our Sales team, depending on the plan you want.

We don't have license fees: you only pay for the amount of active contacts you need each month. You can choose between annual or monthly billing.

Pricing#

Free Plan#

When you sign up to Livestorm, you get the Free plan to try the platform with no day limit, allowing you to have:

• Free features

• Up to 20 minutes/session

• Up to 30 active contacts/month

• Up to 30 live attendees

• Unlimited team members in the workspace

Pro Plan#

You might need to host longer events than the Free plan offers or be able to add more active contacts to your plan. In that case, you can upgrade to the Pro plan. You will benefit from:

• Pro features (Hubspot integration, 4 hour long events, Standard support...)

• Up to 4 hours/session

• 100, 200, 350, 500, 750 or 1,000 active contacts/month

• Up to 1,000 live attendees

• Unlimited members in the workspace

• Standard support

Business Plan#

If you want to have an unlimited number of active contacts, then you will want to subscribe to the Business plan, allowing you to get:

• Business features (VIP support, 3,000 live attendees/event...)

• Up to 4 hours/session

• Unlimited active contacts

• Up to 3,000 live attendees

• Unlimited members in the workspace

• VIP support

• Access to our Livestorm Learning platform

Feel free to reach out to our Sales team to subscribe to that pricing offer.

Enterprise Plan#

The Enterprise plan gives you the possibility to host events of 12 hours long, with up to 3,000 live attendees and much more:

• Enterprise features (unlimited replay viewers, Salesforce, Marketo and Pardot integrations, Advanced custom reporting...)

• Up to 12 hours/session

• Unlimited active contacts

• Up to 3,000 live attendees

• Unlimited members in the workspace

• VIP support & SLA

• Enterprise onboarding & training

• Dedicated CSM

• Enterprise & custom integrations

• Multiple workspaces with unified billing

• SAML SSO

You can contact our Sales team for the pricing.

Active Contacts, Workspace Owner, Admins, Members, Registrants, Guest Speakers & Attendees#

Each role, including the workspace owner, the admins, and the members, counts as an active contact.

1Active Contacts

An active contact is someone who has interacted at least once a month with Livestorm, regardless of the type of interaction. It could be by:

• Registering to an event (no matter by which means).

• Joining a live event or watching a replay (including on-demand).

Examples:

• If an active contact registers on the 1st of March but attends the event on the 1st of April, that will count as one active contact for March and one for April.

• However, if an active contact registers on the 1st of March, participates in an event on the 10th of March, and watches a replay on the 15th of March, that will only count as one active contact for March.

• The active contacts number is computed from the first day of the month to the last day of the month.

Example: if you subscribe to the Free plan on the 14th of October, you will have 30 active contacts until the 31st of October. Between the 1st of November and the 30th of November, you will have 30 active contacts.

2Workspace Owner

• It's the person who owns the account.

• There is only one workspace owner by workspace.

• The workspace owner is an admin by default.

• This is the only one who can delete the workspace and the other team members.

3Admins

• This role gives access to all the features of the workspace, except deleting it and the members.

• The admin is the only one who can start and end an event.

3Members

• The member is someone who has access to the dashboard and can enter the Event room before it starts.

• This person can view and moderate the events assigned to them.

4Registrants

They are all the people who register to an event:

People who don't belong to the workspace hosting the event, and who have no access to the workspace. They can be invited on stage to speak.

Our platform works on a  first-come, first-serve basis. Registrants can reserve their spot before the event starts by clicking on their access link. We will count live attendees starting from 4 hours before the planned start of your event. 

Anyone in your People tab of the event room with a grey dot next to their name would be someone who has reserved their spot, but is not currently online. They may not show up to the actual event, but if they've connected at least once, we'll save their seat in case they'll be back. We've opted for this logic because the majority of our customers need this "reservation" system.

4Guest speakers

• Guest speakers are not part of the workspace and don't have access to the dashboard.

• They are present at the event and can help moderate it, with a restricted access to the features of the room.

• They can enter the room before the beginning of the event.

5Attendees

• An attendee is someone who steps into the event room (or the waiting screen) at least one time.

• They cannot share their webcam or audio.

• However, they can be invited on stage at any time by members and guest speakers.

Manage Your Subscription#

When you sign up to Livestorm, you automatically get Livestorm Free which is our basic, free plan. It allows you to try the platform for an unlimited amount of time. Livestorm also offers different paying plans according to your needs: Livestorm Pro, Livestorm Business, and Livestorm Enterprise. At a certain point you might need to upgrade or downgrade your plan, update your payment method, and download your invoices. In this section, you'll learn everything about how to manage your subscription.

In your Account settings > Billing you can check your active contacts usage and see how many you have left, as well as for which period.

If you’re close to the limit of active contacts, the workspace owner will be warned by e-mails, once 50%, 80%, and 100% of your active contacts for the month are reached. A banner will also be displayed in your Dashboard, visible to your whole team, warning you when 50%, 70% and 100% of your active contacts are used.

Upgrade Your Livestorm Plan#

You can upgrade your plan to add more active contacts. In that case, you will be charged based on a pro-rata computation until the rest of the month. If you upgrade, the changes will be applied immediately, and thus additional people will be able to enter the room without any problem.

Example: you initially have subscribed to a monthly Pro plan for 100 active contacts at 99€. Halfway through the month, you decide to upgrade to 200 active contacts (which is 198€/month).

1You will be charged half the new amount (since you will use this new plan for half of the month).

2Then, you will be refunded half the amount you paid for the 100 active contacts plan (as you will not use this plan for the second half of the month).

3For the next month, you will be charged 198€ since you are on the new plan.

To have more than 1,000 active contacts, you can contact our Sales team.

Upgrade to Livestorm Pro Plan#

1Go to Billing under your account settings, click on Upgrade plan.

2A side panel will open,lowing you to choose:

• Your limit of monthly active contacts (1)

• Your currency (dollars or euros) (2)

• Your billing cycle (monthly or yearly) (3)

3Once you've made your selections, a summary of your total cost will show at the bottom.

4Then click on Subscribe.

5A window will open so you can add your billing address.

6Then, enter your billing details.

7Once your payment is processed, Livestorm Pro will be active immediately and will renew automatically (as it's a subscription).

8On your Billing tab, you will now see Manage plan under Livestorm Pro and you will see when your next billing date is under Invoices.

9Congratulations, you can now use Livestorm Pro! 🎉

Upgrade Your Monthly Active Contact Limit On a Pro Plan#

If you need to add more monthly active contacts to your Pro plan, you can upgrade at any time!

1Go to the Billing section of your Account Settings.

2Click on Manage plan under Livestorm Pro.

3A side panel will open allowing you to change your plan options. You can set a new monthly active contact limit.

4You can see right away your immediate charges and renewal charges.

5Click on Confirm updates to submit.

6Complete one last step by clicking on Confirm updates, just to be sure (or Cancel if you're not sure 😉).

7Your plan has been updated! 🎉

Upgrade to Livestorm Business Plan#

If you need more than 1000 monthly active contacts, you can upgrade to Livestorm Business from either a Free orPro plan, which includes the following benefits:

To Upgrade From a Free Plan:#

1Click on Contact us under the description of the Business Plan in the Billing section of your account settings.

2You will be prompted to indicate your reason for contacting us. Choose your prompt and indicate your desire to upgrade to a Livestorm Business plan.

3Someone from our Customer Success team will be in touch with you to discuss custom quotes according to your needs.

To Upgrade From a Pro Plan:#

1Click on Upgrade plan in the Billing section of your account settings.

2Choose the +500 (contact us) option as your monthly active contacts limit.

3Click on the blue Contact us button underneath.

4You will be prompted to indicate your reason for contacting us. Select your prompt and indicate your desire to upgrade to a Livestorm Business plan.

5Someone from our Customer Success team will be in touch with you to discuss custom quotes according your needs.

Upgrade to Livestorm Enterprise Plan#

You may also want to upgrade your plan to an Enterprise one, depending on your needs with Livestorm from either a Free or Pro plan. It includes the following benefits:

To Upgrade From a Free Plan:#

1Click on Contact us under the description of the Enterprise Plan in the Billing section of your account settings.

2You will be prompted to indicate your reason for contacting us. Choose your prompt and indicate your desire to upgrade to a Livestorm Enterprise plan.

3Someone from our Customer Success team will be in touch with you to discuss custom quotes according to your needs.

To upgrade from Livestorm Pro:#

1Click on Upgrade plan in the Billing section of your account settings.

2Choose the +500 (contact us) option as your monthly active contacts limit.

3Click on the blue Contact us button underneath.

4You will be prompted to indicate your reason for contacting us. Choose your prompt and indicate your desire to upgrade to a Livestorm Enterprise plan.

5Someone from our Customer Success team will be in touch with you to discuss custom quotes according to your needs.

Downgrade Your Livestorm Account#

You might not need as many hosts or live attendees as your plan offers anymore. You can change your options for your next billing cycle.

Don't forget to downgrade your plan before your next renewal date. For example, if your renewal date is on the 11th of the month and you cancel on the 7th, you will still have access to your features until the 11th and your subscription will end on the 11th.

1Go to the Billing section under your account settings. 

2Click on Manage plan.

3A side panel will open allowing you to change your plan options. Make whatever changes that you desire. 

4You can see right away your new total cost summary.

5Click on Confirm updates to submit.

6Complete one last step by clicking on Confirm updates, just to be sure (or Cancel if you're not  sure 😉).

7Your plan has been updated! 🎉

8On your Billing tab, you can verify that the downgrade has been taken into account.

Pause/Cancel Your Subscription#

We don't have a "pause" feature but you can cancel at any time and then subscribe again! It works the same way.

1Go to the Billing section under your account settings.

2Click on Manage plan.

3Click on Cancel plan from the side panel that opens with your all of your plan's details.

4You will then see a notice with all the information you need to know before cancelling. Check the box to make sure you understand what it entails.

5Choose the reason that you are cancelling your subscription.

6Click on Proceed cancellation.

7Follow the instructions for the final confirmation and click on Cancel plan.

8Your subscription is now canceled.

9On your Billing tab, you can verify the cancellation.

10If you just wanted to pause your plan or if you've changed your mind, you can always click on Reactivate plan.

But before, make sure there's not something we can do to make you stay. Everything is possible 😉

Access Account Data After Cancellation#

If you cancel your Livestorm Pro plan, you will be downgraded to Livestorm Free. Therefore, you will have the free plan limitations.

You will still have access to your account and events but with a limited view of your data/statistics. 

If you cancel your Livestorm Pro plan, we will delete:

• Events and their sessions

• Guest speakers and registrants

• Replays

• Chat messages, polls, and questions

• Instant meeting rooms

As long as you do not delete your workspace, we will keep:

• Team members

• Integrations

• Custom emails

• Workspaces settings

But before you cancel, your presence is important to us—Before you move on, please reach out to us and let's see if we can solve the issues that are pushing you away. 😉

Billing & Payment#

Subscription Renewal#

Our plans are subscriptions, so they automatically renew each month (for monthly plans) or each year (for annual plans):

• Monthly subscription: it will renew on the same day each month (if you sign up on March 3rd, your plan will renew on the 3rd of each month). 

• Annual subscription: it will renew on the same day and month each year.

We have a message right inside the Billing menu when you sign up, so there are no surprises 🙂

You are free to cancel your plan at any time to avoid renewing, you can see more here: Manage Your Subscription.

Hidden Fees#

There are no hidden fees! 💸 

Payments#

All payments are encrypted and processed via Stripe. We use Chargebee to manage billing and subscription procedures.

We accept all major credit cards.

Access Your Invoices#

All of your invoices are at your disposal on your account.

1Go to your Billing section of your account settings and you will see an Invoices section at the bottom.

2Hover on the date you want to View (1) or Download(2).

3If nothing happens, your pop-ups are probably blocked by Google Chrome.

4Check if the address bar is marked Pop-up blocked and if you see this symbol:

5Click on the symbol to allow the pop-up.

6You should now be able to view/download your invoices! 🙌

Receive Your Invoices by Email#

Invoices are not sent automatically by email. However, you can send a message to help@livestorm.co and let us know which email address you would like them to be sent to.

Update Your Payment Method#

If you need to update your payment method, you can update payment details from your Settings > Billing > Edit payment method.

1Go to your Billing Details in the Billing section of your account settings. 

2Click on Edit payment method.

3A window will open and you can click on Edit Payment Method.

4Enter your new payment details and click on Update.

5You can now see your new payment method on the Billing details section.