How Do I Moderate My Webinar?


How to kick someone from the webinar room

You can click on the three little dots next to a profile either on the chat tab or the people tab. This will display the option to Kick. Just click to ban that person from your webinar.

Who can kick people out of the webinar room?

In order to kick someone from your webinar, you must have moderation rights. This means that any team member or guest speaker assigned to the webinar can kick people out. 

What happens when you kick someone out?

They will be disconnected from the webinar immediately and won't be able to join any webinar room again.

Note: They will remain a registrant (visible in your People dashboard) and receive any webinar emails you have enabled. However, when they click on their access link, they will not be allowed in the room.

Note: you can "unkick" someone by clicking on the same button again.

How to delete a message or a question

Same thing here, just pick a different option in the dropdown next to a message or a question in the questions tab.

How to edit an answer in the Questions tab

You've submitted an answer to a question, but you'd like to edit it for numerous reasons, an overlooked type, missing information, etc. Easy, just click on the three little dots next to the question and choose "Edit answer".

Why are there participants in the room even though I have not started the webinar?

Sometimes, before you start the webinar, you will see people connected to the room, but don't worry they cannot access the room or see you. 

  • If they have the green dot next to their name, they are connected and on the waiting page. The waiting page will show a countdown until the start of the webinar and as soon as you start the webinar, the page will automatically become the webinar room, they don't need to refresh their page.
  • If the dot is gray, they are not connected. They have connected at least once to the webinar, fell on the waiting page, and closed the window.
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