How Do I Moderate My Webinar?


How to kick someone from the webinar room

In order to kick someone from your webinar, you must have moderation rights. Team members and guest speakers can kick people out of the webinar. You can click on the three little dots next to a profile either on the chat or the people tab. This will display the option to Kick. Just click to ban that person from your webinar. They will be disconnected from the webinar immediately and won't be able to join the webinar again.

Note: They will remain a registrant (visible in your People dashboard) and receive any webinar emails you have enabled. However, when they click on their access link, they will not be allowed in the room.

Note: you can "unkick" someone by clicking again on the same button again.

How to delete a message or a question

Same thing here, just pick a different option in the dropdown next to a message or a question in the questions tab.

How to edit an answer in the Questions tab

You've submitted an answer to a question, but you'd like to edit it for numerous reasons, an overlooked type, missing information, etc. Easy, just click on the three little dots next to the question and choose "Edit answer".

Why are there participants in the room even though I have not started the webinar?

Sometimes, before you start the webinar, you will see people connected to the room, but don't worry they cannot access the room or see you. 

  • If they have the green dot next to their name, they are connected and on the waiting page.
  • If the dot is gray, they are not connected. They have connected at least once to the webinar, fall on the waiting page, and closed the window.