Screen Sharing Issues

In this article, we will take a look at some of the common issues you may have while screen sharing. 

Screen share access depends on two main points:

• Your browser preferences
• Your operating system preferences

In order to prevent any errors, please make sure to give access in each scenario. We have grouped some of the common access issues below:

Using Safari

If screen sharing is blocked in Safari, please follow the steps below to enable it: 

1. Click Safari > Settings for this website:

2. Check that the Screen Sharing field is not set on Deny. Set it on Ask or Allow:

3. Refresh your browser. The next time you try to screen share, Safari will display a window to asking you to allow screen sharing.

Please note that it's not possible to share a window or a tab with Safari.

Using Firefox

If screen sharing is blocked in Firefox, please follow the steps below to enable it: 

2. Once you allow permissions, please refresh your browser. You should be able to share your screen afterwards.

Using Newer Versions of MacOS

If you are using macOS, there is a new privacy option to enable in order to use screen sharing. This requirement is prompted the first time when you want to share your screen :

If you deny access, you won't be able to use the screen sharing as you will get this error message:

But don't worry! You can always visit your System Preferences to give access.

All you have to do is go to System Preferences > Security & Privacy and click on Privacy. Under "Screen Recording", please give access to your browser so you can start using screen sharing:

Troubleshooting

• If you are consistently presented with an error message when trying to share your screen saying that the audio or video devices are unavailable, you would need to disable and re-enable the permissions in the system preferences of your Mac.