Screen Sharing Issues

In this article, we will take a look at some of the common issues you may have while screen sharing. 

Screen share access depends on two main points:

  • Your browser preferences
  • Your operating system preferences

In order to prevent any errors, please make sure to give access in each scenario. We have grouped some of the common access issues below:

Screen sharing in Safari

If screen sharing is blocked in Safari, please follow the steps below to enable it: 

1. Click Safari > Settings for this website:

2. Check that the Screen Sharing field is not set on Deny. Set it on Ask or Allow:

3. Refresh your browser. The next time you try to screen share, Safari will display a window to asking you to allow screen sharing.

Screen sharing in Firefox

If screen sharing is blocked in Firefox, please follow the steps below to enable it: 

1. Click on the Permission s icon next to your URL bar. Make sure that the permissions for Screen sharing are not blocked.
2. Once you allow permissions, please refresh your browser. You should be able to share your screen afterwards.

Screen sharing using macOS Catalina

If you are using macOS, there is a new privacy option to enable in order to use screen sharing. This requirement is prompted the first time when you want to share your screen :

If you deny access, you won't be able to use the screen sharing as you will get this error message:

But don't worry! You can always visit your System Preferences to give access.

All you have to do is go to System Preferences > Security & Privacy and click on Privacy. Under "Screen Recording", please give access to your browser so you can start using screen sharing:

Screen sharing using Windows 10

Google has released the patch so this bug is fixed with the latest version, Chrome 83.0.4103.91 🎉

We've received a few reports of computer crash issues for Windows 10 users who are on Chrome version 80-82 when removing a screen share. 

This issue is caused by a bug in Chrome. You may find the details here

Basically, on Windows 10, Chrome freezes when screen sharing a high-resolution display. The issue may go away if the hardware acceleration settings in Chrome is disabled.

The patch was scheduled to land in late April 2020 in Chrome 82 by Google themselves, however it was delayed due to the Coronavirus. Google has finally released the fix so all you need to do is download the latest version of Chrome (83.0.4103.91) to avoid this bug!