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Manage Your Subscription (pricing per admin)
Who can use it? Admin, Workspace owner
On which plans? All
If you signed up with Livestorm before June 13, 2022 you may have a plan that is priced per h ost.When you sign up to Livestorm, you automatically get Livestorm Free which is our basic, free plan. It allows you to try the platform for an unlimited amount of time. Livestorm also offers different paying plans according to your needs: Livestorm Premium, Livestorm Business, and Livestorm Enterprise. At a certain point you might need to upgrade or downgrade your plan, change your payment method, and download your invoices. In this article, you'll learn everything about how to manage your subscription.
In this article
Upgrade Your Livestorm Plan#
You might need to host longer events or be able to add more admins than the Livestorm Free plan offers. In that case, you can upgrade your plan to a Premium one.
Upgrade to Livestorm Premium#
You might need to host longer events than Livestorm Free offers or be able to add more admins and attendees. In that case, you can upgrade to Livestorm Premium.
1Go to your dashboard and click on Upgrade now.
2Click on Subscribe under Livestorm Premium.
3A side panel will open allowing you to choose:
Your currency (dollars or euro)
Your team members (admins or members)
The number of live attendees
Your billing cycle
4A summary of your total cost will show at the bottom.
5Then click on Subscribe.
6A window will open so you can add your billing address.
7Then, enter your billing details.
The total amount is adjusted with the taxes according to your billing address.
8Once your payment is processed, Livestorm Premium will be active immediately and will renew automatically (as it's a subscription).
9On your Billing tab, you will now see Manage my subscription under Livestorm Premium and you will see when your next billing date is.
Congratulations, you can now use Livestorm Pro! đ
Switch to Livestorm Pro (per Monthly Active Contact)#
You can switch from Livestom Free/Premium to Livestorm Pro which is a plan per monthly active contact if it better fits your needs.
1Go to your Account Settings > Billing.
2Click on Subscribe under the Pro plan section.
3Choose your monthly active contact limit, your currency, and your billing cycle, then click on Subscribe.
4That's it, you now have a Pro plan! đ
Livestorm Premium Upgrades#
If you need to add more admins or increase your live attendee limit to your plan, you can upgrade at any time!
Upgrades are immediate and you'll receive a pro-rated invoice.
1Go to your Account Settings > Billing
2Click on Manage my subscription under Livestorm Premium.
3A side panel will open allowing you to change your plan options.
4 A side panel will open allowing you to change your plan options.4You can see right away your immediate charges and renewal charges.
5Click on Confirm updates to submit!
6Last step to confirm by clicking on Are you sure? (or Cancel if you're not sure đ)
7All good, your plan has been updated! đ
Livestorm Premium Downgrades#
You might not need as many admins or live attendees as your plan offers anymore. You can change your options for your next billing cycle.
Don't forget to downgrade your plan before your next renewal date. For example, if your renewal date is on the 11th of the month and you cancel on the 7th, you will still have access to your features until the 11th and your subscription will end on the 11th.
Downgrades come to effect at the end of the current billing period.
1Go to your Account Settings > Billing
2Click on Manage my subscription under Livestorm Premium.
3A side panel will open allowing you to change your plan options.
4You can see right away your total cost summary.
5Click on Confirm updates to submit!
6Last step to confirm by clicking on Are you sure? (or Cancel if you're not sure đ)
7All good, your plan has been updated! đ
8On your Billing tab, you can verify the downgrade has been taken into account.
Pause/Cancel Your Subscription#
We don't have a "pause" feature but you can cancel at any time and then subscribe again! It works the same way.
Since we provide the flexibility and option to cancel at any time, you will not be refunded if you cancel your plan after your renewal date. Therefore, don't forget to cancel your subscription before your renewal date if you don't want to be charged again.
1Go to your Account Settings > Billing
2Click on Manage my subscription under Livestorm Premium.
3A side panel will open and you can click on Cancel my subscription.
4Check all boxes to make sure you understand what it entails.
5Click on Proceed cancellation (or Chat with us so we might find a solution that suits you).
6Follow the instructions for the final confirmation and click on Confirm cancellation.
7Your subscription is now canceled.
8On your Billing tab, you can verify the cancelation under Livestorm Premium.
9If you just wanted to pause your plan or if you've changed your mind, you can always click on Reactivate my subscription.
When reactivating your plan per admin (our previous pricing), you will need to opt for a plan per monthly active contacts.
Access After Cancelling Livestorm Premium#
If you cancel your Livestorm Premium plan, you will be downgraded to Livestorm Free. Therefore, you will have the free plan limitations.
You will still have access to your account and events but with a limited view of your data/statistics.Â
When you cancel your subscription, your account data are kept for 15 days before being permanently deleted from our servers according to our Privacy Policy. Make sure to download your replays and run exports before your subscription ends.
If you cancel your Livestorm Premium plan, after 15 days, we will delete:
Events and their sessions
Guest speakers and registrants
Replays
Chat messages, polls, and questions
Instant meeting rooms
As long as you do not delete your workspace, we will keep:
Team members
Integrations
Custom emails
Workspaces settings
If you reactivate your plan within 15 days following the end of your subscription, we will keep all of your data. đ
Update Your Payment Method#
If you need to update your payment method:
1Go to your Account Settings > Billing
2Click on the Payment method under the Billing details section.
3A window will open so you can click on Edit Payment Method.
4Enter your new payment details and click on Update.
5You can now see your new payment method on the Billing details section.
Your Invoices#
View/Download Your Invoices#
All of your invoices are at your disposal on your account.
1Go to your Account Settings > Billing
2At the bottom of the section, you have all your invoices.
3Hover to View or Download.
4If nothing happens, your pop-ups are probably blocked by Google Chrome.
5Check if the address bar is marked Pop-up blocked.
6Click on the symbol to allow the pop-up.
7You should now be able to view/download your invoices! đ
Receive Your Invoices by Email#
Invoices are not sent automatically by email. However, you can send a message to help@livestorm.co and let us know which email address you would like them to be sent to.
If the email address is different from the account owner's, the emails will also be sent to the account owner.
Join our On-Demand Product Training
During this 1h-training session, we will cover everything you need to know to manage your online event, from the event creation to hosting them live, and analyzing your participation data afterwards.