Contacting Livestorm Support

Our full office hours are 10:00 - 02:00 CET (Paris) and 01:00 - 17:00 PT (Pacific) Monday to Friday.

We speak English, French and Spanish!

* Due to heavy traffic caused by COVID-19, our response time has been impacted. We do our best to get to your message as fast as we can.

For support inquiries, you may contact us at
For any sales inquiries, you may contact us at

In order to offer you faster troubleshooting and resolution, please send us as much information as possible describing your issue. You may find more information in our dedicated article: Working with Livestorm Support

At Livestorm, we strive to offer you the best support we can, so we kindly ask that you only submit your request one time. This will help us work through the request as quickly as possible without needing to look in different conversations for context just in case. Having said that, if you have reason to believe we did not receive your request, please feel free to follow up.
Level of support Help module Email Chat
Meet & Webinar Basic
Meet Premium Monthly
Meet Premium Yearly
Webinar Premium Asynchronous
Enterprise Live