When working with the customer care team, we might ask you specific information to help our team find answers for you faster. If you're experiencing a technical issue, we recommend you to share the following information below with our team for efficient resolution.
Event details
Event details play an important part on our troubleshooting efforts. If you have a specific question about an event or need further troubleshooting, please make sure to share any relevant information of your event. For example:
- Event title
- Event date and time
- Event link
Email address
When reporting issues that are specific to a person, let us know the email address of that person for a faster investigation. It can be:
- Team member's email
- Guest speaker's email
- Participant's email
Screenshots
A picture is worth a thousand words! If you are getting any errors, it can clearly describe the issue you're experiencing. Sharing screenshots often help our customer care experts to identify the source of the issue faster.