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When working with the customer care team, we might ask you specific information to help our team find answers for you faster. If you're experiencing a technical issue, we recommend you to share the following information below with our team for efficient resolution.
Event details play an important part on our troubleshooting efforts. If you have a specific question about an event or need further troubleshooting, please make sure to share any relevant information of your event. For example:
Event title
Event date and time
Event link
When reporting issues that are specific to a person, let us know the email address of that person for a faster investigation. It can be:
Team member's email
Guest speaker's email
Participant's email
A picture is worth a thousand words! If you are getting any errors, it can clearly describe the issue you're experiencing. Sharing screenshots often help our customer care experts to identify the source of the issue faster.
During this 1h-training session, we will cover everything you need to know to manage your online event, from the event creation to hosting them live, and analyzing your participation data afterwards.