Technical Requirements to Use Livestorm
Is Livestorm compatible with every browser?
Yes. Your attendees will be able to join your webinar on all major browsers including IE10+, Safari, Firefox, Opera and Google Chrome.
However, as a host, you must use Google Chrome to share your webcam and screen. The same goes for anyone that you invite on stage to share their screen, webcam, or audio.
Also, note that attendees who are not on Google Chrome, Firefox, Opera or on any mobile/tablet device will experience a 15 seconds delay due to browsers limitations.
|Browser / Device||Real-time streaming||Delayed streaming (+15 sec)|
|Chrome 47+ (best 57+)||✅||-|
|Firefox 45+ (best 49+)||✅||-|
|Opera 40+ (best 41+)||✅||-|
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Does Livestorm work on mobile/tablet devices?
Yes, Livestorm is optimized to work on mobile/tablet devices including iPhone, iPad and Android devices. But, again, as a host, you will have to be on a desktop computer with Google Chrome, Firefox, or Opera.
We do not provide a mobile app for one simple reason: everything works on your browser on desktop or mobile.
What are the connectivity requirements to host or access a webinar?
As a host, we recommend 15Mb/s up and down for optimal results. A minimum of 5Mbs/s if necessary to upload your live stream. Aim for 5Mb/s for attendees.
This is a test from our offices, we have a pretty good download speed. Our upload speed is good but not incredible, enough to send a good video stream.
Your c onnection speed is not the only factor. You have to also look for connection stability aka the number of people connected to that same connection. The connection stability will impact the number of packets lost during a live session. Therefore, try to use Ethernet over Wifi and ask your team to not saturate the network.
Livestorm works on every network, even if you are behind a firewall. However:
As an attendee:
- If, you cannot watch or hear the webinar: activate the compatibility mode.
- If the issues persist please do a scan here: https://tokbox.com/developer/tools/precall/ and send us the results to email@example.com.
- If the problem persists ask your IT to unblock web sockets, the 443 ports for video streaming and the WebRTC protocol.
As a host:
- Run tests here: https://tokbox.com/developer/tools/precall/ and send us the results to firstname.lastname@example.org.
- If the video starts loading after a while, your router might be blocking the video stream. Ask your IT to unblock web sockets, the 443 ports for video streaming and the WebRTC protocol.
Tip: Don't forget to pause your Google Drive sync or any other bandwidth consuming apps during your webinar.