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Livestorm",[603,605,607,609,611,613,615,617,619,621,623,625],{"id":604,"title":232,"slug":233},"I6MJLKtrSPO71JVMNgB_6Q",{"id":606,"title":244,"slug":245},"d6hq6GCAS-ud_vqVPB0DcQ",{"id":608,"title":247,"slug":248},"TYLwLR36SfSxjXecfVVCtQ",{"id":610,"title":580,"slug":589},"MgXxuoeCQcWkslLjEqHZbA",{"id":612,"title":280,"slug":281},"WRfhpaHqTIKWo3zMoYbpXA",{"id":614,"title":283,"slug":284},"bHwdD8xBTNuwqFs7EdjGDw",{"id":616,"title":286,"slug":287},"VMG_8ly9QEyAQiaNirNS-g",{"id":618,"title":289,"slug":290},"fUzcQId0S0CaXQjd34MCaw",{"id":620,"title":295,"slug":296},"ArGtz7W3TKmkTOq0BH2X4w",{"id":622,"title":301,"slug":302},"Kblj3dVmQKiznjKvuklVOw",{"id":624,"title":307,"slug":308},"GKWfEJCpT1qRiPlguSYuHQ",{"id":626,"title":331,"slug":332},"RZ7NYAJ6S_28qSVGw8_aRg",[581],{"id":626,"slug":332,"alternativeVersions":629,"seoTitle":331,"seoDescription":633,"categories":634,"keywords":636,"title":331,"structuredText":637,"relatedArticles":1128,"embedding":1129,"trackName":580,"trackingBreadcrumbTitle":580},[630,632],{"locale":573,"slug":631},"map-fields-between-livestorm-hubspot",{"locale":576,"slug":332},"Apprenez à configurer la correspondance des champs entre Livestorm et les propriétés des contacts HubSpot pour améliorer la synchronisation de vos données.",[635],{"id":582},"intégration, synchronisation",{"blocks":638,"links":677,"value":678},[639,647,650,655,659,667,672],{"__typename":640,"id":641,"onWhichPlans":642,"whoCanUseIt":644},"SupportKeyInformationRecord","ccmyFBYYTgmkYgK0pLgBdQ",[643],"all",[645,646],"admin","workspace-owner",{"__typename":648,"id":649},"SupportTableOfContentRecord","XI9FG2NWSOCOGRBEgtN1NA",{"__typename":651,"id":652,"ofType":653,"content":654},"SupportCalloutRecord","AmURxck-TFKd6crhVZrPxw","warning","\u003Cp>Assurez-vous d’abord que votre page d’inscription à l’événement est configurée pour collecter les attributs Livestorm mappés aux Contacts HubSpot. Si vous ne collectez pas correctement les données des inscrits pour vos attributs mappés, aucune donnée saisie par les inscrits ne sera envoyée à HubSpot.\u003C/p>\n",{"__typename":656,"id":657,"content":658},"SupportTableRecord","cKZPB6mkTaKam2iuRI2ggg","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Attributs Livestorm people\u003C/strong>\u003C/td>\n\u003Ctd>\u003Cstrong>Propriété contact HubSpot\u003C/strong>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Prénom\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">First Name\u003C/span>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Nom\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Last Name\u003C/span>\u003Cspan> \u003C/span>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Email\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Email\u003C/span>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Entreprise\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Company\u003C/span>\u003Cspan> \u003C/span>(correspondant à un Nom de l'entreprise)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Poste\u003C/td>\n\u003Ctd>\u003Cspan>Job Title \u003C/span>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Adresse\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Street Address\u003C/span>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Ville\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">City\u003C/span>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Pays\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Country \u003C/span>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Numéro de téléphone\u003C/td>\n\u003Ctd>Phone Number\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Site web\u003C/td>\n\u003Ctd>Website\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>LinkedIn\u003C/td>\n\u003Ctd>LinkedIn URL\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Twitter\u003C/td>\n\u003Ctd>Twitter Username\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Code pays\u003C/td>\n\u003Ctd>Country/Region Code\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":660,"id":661,"image":662,"maxWidth":589},"SupportImageRecord","Fxs-bj_nQiSeGMKra_Xbzw",{"alt":663,"height":664,"url":665,"width":666},"HubSpot Attributs Mappés",1152,"https://livestorm.imgix.net/1127/1758885857-hubspot-attributes-mapped-fr.png",1440,{"__typename":660,"id":668,"image":669,"maxWidth":589},"e2LZ3V8wTDWwSmDofuSosQ",{"alt":670,"height":664,"url":671,"width":666},"HubSpot Mapper Un Attribut","https://livestorm.imgix.net/1127/1758885857-hubspot-map-new-attribute-fr.png",{"__typename":660,"id":673,"image":674,"maxWidth":589},"JWNNRxpkRUCAEgA3rEi6rA",{"alt":675,"height":664,"url":676,"width":666},"HubSpot Utiliser Valeur par Défaut","https://livestorm.imgix.net/1127/1758885857-hubspot-default-value-fr.png",[],{"schema":679,"document":680},"dast",{"type":681,"children":682},"root",[683,685,686,693,745,746,750,754,758,776,777,781,786,800,818,832,833,843,855,856,867,879,883,893,908,925,926,936,940,952,960,969,973,982,996,1005,1013,1022,1036,1045,1049,1058,1062,1071,1084,1093,1097,1106],{"item":641,"type":684},"block",{"item":649,"type":684},{"type":687,"level":688,"children":689},"heading",2,[690],{"type":691,"value":692},"span","Vue d'ensemble",{"type":694,"children":695},"paragraph",[696,698,702,704,707,709,712,714,717,731,734,736,743],{"type":691,"value":697},"La fonctionnalité ",{"type":691,"marks":699,"value":701},[700],"strong","Mapping des Champs HubSpot",{"type":691,"value":703}," vous permet de mapper les ",{"type":691,"marks":705,"value":706},[700],"attributs des personnes Livestorm",{"type":691,"value":708}," aux ",{"type":691,"marks":710,"value":711},[700],"propriétés des Contacts HubSpot",{"type":691,"value":713},". En utilisant cette fonctionnalité, vous pouvez pousser les ",{"type":691,"marks":715,"value":716},[700],"attributs standards et ",{"url":718,"meta":719,"type":726,"children":727},"https://support.livestorm.co/fr/article/13-personnaliser-le-formulaire-dinscription#creez-des-champs-personnalises-ou-des-consentements-dans-votre-espace-de-travail",[720,723],{"id":721,"value":722},"rel","noopener",{"id":724,"value":725},"target","_blank","link",[728],{"type":691,"marks":729,"value":730},[700],"personnalisés",{"type":691,"marks":732,"value":733},[700]," des personnes",{"type":691,"value":735}," de Livestorm vers vos propriétés Contacts favorites. Pour plus d'informations sur les attributs personnalisés des personnes et comment les créer, veuillez consulter cet ",{"url":718,"meta":737,"type":726,"children":740},[738,739],{"id":721,"value":722},{"id":724,"value":725},[741],{"type":691,"value":742},"article",{"type":691,"value":744},".",{"item":652,"type":684},{"type":687,"level":688,"children":747},[748],{"type":691,"value":749},"Correspondance par défaut",{"type":694,"children":751},[752],{"type":691,"value":753},"Une fois que vous avez activé l'intégration HubSpot sur votre espace de travail, nous appliquons une synchronisation par défaut entre les attributs standard de Livestorm et les propriétés standard de HubSpot, appelée mappage par défaut.",{"type":694,"children":755},[756],{"type":691,"value":757},"Du côté de Livestorm, ce mappage par défaut concerne uniquement les attributs d'inscription. Pour mapper les données de participation ou d'engagement, vous devez modifier le mappage et appliquer le vôtre.",{"type":694,"children":759},[760,762,765,767,774],{"type":691,"value":761},"Au niveau du ",{"type":691,"marks":763,"value":764},[700],"Contact",{"type":691,"value":766},", la cartographie par défaut suivante est utilisée pour les ",{"url":768,"meta":769,"type":726,"children":771},"https://knowledge.hubspot.com/properties/hubspots-default-contact-properties",[770],{"id":724,"value":725},[772],{"type":691,"value":773},"propriétés Contact par défaut",{"type":691,"value":775},". Cette cartographie est appliquée par défaut si vous ne modifiez pas votre intégration.",{"item":657,"type":684},{"type":687,"level":688,"children":778},[779],{"type":691,"value":780},"Configurer le mappage des champs personnalisés des contacts",{"type":687,"level":782,"children":783},3,[784],{"type":691,"value":785},"Utiliser une cartographie dynamique",{"type":694,"children":787},[788,790,794,796,798],{"type":691,"value":789},"Si vous souhaitez transférer des données de Livestorm vers vos ",{"type":691,"marks":791,"value":793},[792],"emphasis","Contacts",{"type":691,"value":795}," HubSpot, vous pouvez définir une correspondance personnalisée dynamique entre un attribut Livestorm et une propriété ",{"type":691,"marks":797,"value":764},[792],{"type":691,"value":799}," HubSpot. Nous proposons une large variété d'attributs côté Livestorm : les données d'inscription saisies par vos inscrits (y compris vos attributs personnalisés), les informations techniques du navigateur du visiteur (pays déduit de l'adresse IP, info navigateur, UTM, …) ainsi que les données de participation (taux de participation, nombre de questions, …) spécifiques au participant durant la session Livestorm. Vous pouvez ouvrir la page de correspondance pour voir la liste complète des attributs disponibles.",{"type":694,"children":801},[802,804,812,814,816],{"type":691,"value":803},"Pour une vue d'ensemble complète de notre intégration avec HubSpot, n'hésitez pas à lire notre ",{"url":805,"meta":806,"type":726,"children":809},"https://support.livestorm.co/fr/article/connect-livestorm-hubspot",[807,808],{"id":721,"value":722},{"id":724,"value":725},[810],{"type":691,"value":811},"article dédié",{"type":691,"value":813},". Cette section vous montre comment définir la correspondance personnalisée de votre choix entre les attributs Livestorm et les propriétés ",{"type":691,"marks":815,"value":764},[792],{"type":691,"value":817}," de HubSpot.",{"type":694,"children":819},[820,824,826,830],{"type":691,"marks":821,"value":823},[822],"code","1",{"type":691,"value":825},"Après avoir activé votre intégration HubSpot, dans l'onglet des paramètres, allez à la section ",{"type":691,"marks":827,"value":829},[828],"highlight","Attributs mappés",{"type":691,"value":831}," (cherchez le texte Modifier et cliquez dessus).",{"item":661,"type":684},{"type":694,"children":834},[835,838,840,842],{"type":691,"marks":836,"value":837},[822],"2",{"type":691,"value":839},"Vous pouvez ensuite voir la correspondance actuelle des propriétés de ",{"type":691,"marks":841,"value":764},[792],{"type":691,"value":744},{"type":694,"children":844},[845,848,850,853],{"type":691,"marks":846,"value":847},[822],"3",{"type":691,"value":849},"Pour ajouter un nouvel attribut à la carte, cliquez sur le bouton bleu ",{"type":691,"marks":851,"value":852},[828],"Mapper un attribut",{"type":691,"value":854}," en bas.",{"item":668,"type":684},{"type":694,"children":857},[858,861,863,865],{"type":691,"marks":859,"value":860},[822],"4",{"type":691,"value":862},"Ensuite, choisissez un attribut Livestorm dans la liste déroulante (vous pouvez aussi commencer par la droite et sélectionner d'abord une propriété ",{"type":691,"marks":864,"value":764},[792],{"type":691,"value":866}," de HubSpot). Faites attention à sélectionner des types compatibles d'attributs Livestorm et de champs HubSpot : par exemple, vous ne pouvez pas envoyer un nombre de Livestorm vers une propriété datetime de HubSpot. Pour éviter les erreurs, les champs non compatibles sont grisés.",{"type":694,"children":868},[869,872,874,877],{"type":691,"marks":870,"value":871},[822],"5",{"type":691,"value":873},"Cliquez sur le bouton bleu en bas à droite de la page pour ",{"type":691,"marks":875,"value":876},[828],"Sauvegarder les modifications",{"type":691,"value":878}," de votre mappage. Si vous devez supprimer un mappage déjà configuré, survolez simplement la ligne et cliquez sur l’icône de la corbeille à droite.",{"type":687,"level":782,"children":880},[881],{"type":691,"value":882},"Utiliser une valeur par défaut pour tous mes Contacts",{"type":694,"children":884},[885,887,891],{"type":691,"value":886},"Si vous souhaitez toujours envoyer la ",{"type":691,"marks":888,"value":890},[889],"underline","même valeur",{"type":691,"value":892}," au lieu d'une valeur provenant d'un attribut Livestorm, vous pouvez utiliser une valeur par défaut. Suivez simplement ces étapes :",{"type":694,"children":894},[895,897,899,902,904,906],{"type":691,"marks":896,"value":823},[822],{"type":691,"value":898},"Ajoutez une nouvelle ligne de correspondance et ",{"type":691,"marks":900,"value":901},[889,700],"commencez par la droite",{"type":691,"value":903}," pour sélectionner d'abord votre propriété ",{"type":691,"marks":905,"value":764},[792],{"type":691,"value":907}," HubSpot, puis recherchez à gauche une valeur dans la colonne Livestorm.",{"type":694,"children":909},[910,912,914,917,920,923],{"type":691,"marks":911,"value":837},[822],{"type":691,"value":913},"Appuyez sur le bouton ",{"type":691,"marks":915,"value":916},[828],"Utiliser ",{"type":691,"marks":918,"value":919},[828,700],"{value} ",{"type":691,"marks":921,"value":922},[828],"comme valeur par défaut",{"type":691,"value":924}," (veuillez noter que si vous avez sélectionné un menu déroulant à l'étape 1, alors les seules valeurs possibles seront affichées automatiquement) :",{"item":673,"type":684},{"type":694,"children":927},[928,930,932,934],{"type":691,"marks":929,"value":847},[822],{"type":691,"value":931},"Puis cliquez sur ",{"type":691,"marks":933,"value":876},[828],{"type":691,"value":935}," en bas de la page. La ligne indiquera « Valeur par défaut » avec un type Texte. Et voilà ! La valeur que vous avez saisie sera appliquée pour tout événement Livestorm pour tous les inscrits !",{"type":687,"level":688,"children":937},[938],{"type":691,"value":939},"Foire aux questions",{"type":941,"style":942,"children":943},"list","bulleted",[944],{"type":945,"children":946},"listItem",[947],{"type":694,"children":948},[949],{"type":691,"marks":950,"value":951},[700],"Puis-je sauvegarder le lien de connexion Livestorm du participant vers une propriété personnalisée HubSpot ?",{"type":694,"children":953},[954,956,958],{"type":691,"value":955},"Oui, bien sûr ! Vous pouvez associer le lien de connexion Livestorm à toute propriété ",{"type":691,"marks":957,"value":764},[792],{"type":691,"value":959}," standard ou personnalisée de votre choix sur votre compte HubSpot.",{"type":941,"style":942,"children":961},[962],{"type":945,"children":963},[964],{"type":694,"children":965},[966],{"type":691,"marks":967,"value":968},[700],"Quand les données sont-elles synchronisées de Livestorm à HubSpot ?",{"type":694,"children":970},[971],{"type":691,"value":972},"Les attributs Livestorm sont envoyés à HubSpot lorsqu'une personne s'inscrit à un événement, lorsqu'une session à laquelle cette personne s'était inscrite est terminée, et chaque fois que cette personne regarde un replay ou un événement à la demande.",{"type":941,"style":942,"children":974},[975],{"type":945,"children":976},[977],{"type":694,"children":978},[979],{"type":691,"marks":980,"value":981},[700],"Comment fonctionne la mise à jour pour écraser ou non la valeur des champs existants ?",{"type":694,"children":983},[984,986,989,991,994],{"type":691,"value":985},"Afin de ne pas altérer vos données existantes dans HubSpot, Livestorm mettra toujours ",{"type":691,"marks":987,"value":988},[700],"à jour uniquement lorsque le champ cible est vide",{"type":691,"value":990},". Cela signifie que nous mettrons ",{"type":691,"marks":992,"value":993},[700],"uniquement",{"type":691,"value":995}," à jour vos propriétés dans HubSpot si elles ne sont pas déjà remplies.",{"type":941,"style":942,"children":997},[998],{"type":945,"children":999},[1000],{"type":694,"children":1001},[1002],{"type":691,"marks":1003,"value":1004},[700],"Puis-je synchroniser les paramètres UTM avec HubSpot ?",{"type":694,"children":1006},[1007,1009,1011],{"type":691,"value":1008},"Oui, Livestorm propose nativement les 5 UTMs en tant qu'attributs. Il suffit de mapper ces 5 attributs standards Livestorm aux propriétés HubSpot où vous souhaitez que les données soient stockées. Comme HubSpot ne possède pas par défaut de propriétés pour les UTM, nous vous recommandons de créer 5 propriétés personnalisées sur votre ",{"type":691,"marks":1010,"value":764},[792],{"type":691,"value":1012}," pour les UTMs.",{"type":941,"style":942,"children":1014},[1015],{"type":945,"children":1016},[1017],{"type":694,"children":1018},[1019],{"type":691,"marks":1020,"value":1021},[700],"Puis-je uniquement mapper les champs d'un formulaire (c'est-à-dire de la page d'inscription) ?",{"type":694,"children":1023},[1024,1026,1034],{"type":691,"value":1025},"Pas seulement les champs du formulaire ! Vous pouvez également mapper les données techniques (comme le navigateur ou le pays du participant) et les données de participation/engagement (comme le nombre de sondages répondus ou le taux de participation). Consultez ",{"url":1027,"meta":1028,"type":726,"children":1031},"https://support.livestorm.co/article/understand-livestorm-attributes-for-fields-mapping#standard-attributes",[1029,1030],{"id":721,"value":722},{"id":724,"value":725},[1032],{"type":691,"value":1033},"ici",{"type":691,"value":1035}," pour découvrir toutes les données que vous pouvez mapper. Cela signifie que vous pouvez également utiliser le mapping d'attributs si vous enregistrez vos contacts depuis un site web externe en dehors de Livestorm (comme un formulaire HubSpot).",{"type":941,"style":942,"children":1037},[1038],{"type":945,"children":1039},[1040],{"type":694,"children":1041},[1042],{"type":691,"marks":1043,"value":1044},[700],"Puis-je mapper plusieurs fois le même attribut Livestorm à différentes propriétés HubSpot ?",{"type":694,"children":1046},[1047],{"type":691,"value":1048},"Oui, c'est bien possible. La valeur contenue dans un attribut Livestorm peut être utile dans différentes propriétés HubSpot pour différents workflows ou différentes équipes utilisant le CRM avec différentes propriétés.",{"type":941,"style":942,"children":1050},[1051],{"type":945,"children":1052},[1053],{"type":694,"children":1054},[1055],{"type":691,"marks":1056,"value":1057},[700],"Puis-je mapper plusieurs fois le même champ de propriété HubSpot avec différents attributs Livestorm ?",{"type":694,"children":1059},[1060],{"type":691,"value":1061},"Non, cela n'est pas possible. Une propriété HubSpot ne peut recevoir qu'une seule valeur de Livestorm. Sinon, il peut y avoir concurrence entre plusieurs mises à jour simultanées et les données peuvent être écrasées. Ainsi, une propriété ne peut être mappée qu'une seule fois, lorsque cette propriété est mappée elle disparaît (grisée) de la liste des champs.",{"type":941,"style":942,"children":1063},[1064],{"type":945,"children":1065},[1066],{"type":694,"children":1067},[1068],{"type":691,"marks":1069,"value":1070},[700],"Comment puis-je voir les données envoyées de Livestorm vers HubSpot ?",{"type":694,"children":1072},[1073,1075,1077,1079,1082],{"type":691,"value":1074},"Pour afficher les données de vos ",{"type":691,"marks":1076,"value":793},[792],{"type":691,"value":1078},", rendez-vous sur la page d'un enregistrement de Contact et vérifiez les propriétés dans le panneau de droite. Si les propriétés que vous souhaitez consulter n'apparaissent pas dans la liste, vous pouvez cliquer sur \"",{"type":691,"marks":1080,"value":1081},[700],"Voir toutes les propriétés",{"type":691,"value":1083},"\" ou vous pouvez également modifier manuellement la disposition.",{"type":941,"style":942,"children":1085},[1086],{"type":945,"children":1087},[1088],{"type":694,"children":1089},[1090],{"type":691,"marks":1091,"value":1092},[700],"Que se passe-t-il lorsqu'une propriété Livestorm ou HubSpot utilisée dans la cartographie est supprimée ?",{"type":694,"children":1094},[1095],{"type":691,"value":1096},"Si vous supprimez un attribut personnalisé Livestorm ou une propriété HubSpot, Livestorm supprimera ce champ du mapping avant d’envoyer les données à HubSpot afin d'éviter d’introduire des valeurs erronées. Vous serez invité·e dans l’interface du mapping des champs à utiliser un nouvel attribut valide avant de sauvegarder à nouveau votre mapping.",{"type":941,"style":942,"children":1098},[1099],{"type":945,"children":1100},[1101],{"type":694,"children":1102},[1103],{"type":691,"marks":1104,"value":1105},[700],"Pourquoi certains champs sont-ils grisés dans la liste ?",{"type":694,"children":1107},[1108,1110,1112,1114,1117,1119,1122,1125],{"type":691,"value":1109},"Nous permettons de mapper n'importe quel champ mais il est important de sélectionner des types compatibles pour vos champs entre Livestorm et HubSpot. Car si vous envoyez une donnée incorrecte à un champ, HubSpot la refusera et bloquera la création du ",{"type":691,"marks":1111,"value":764},[792],{"type":691,"value":1113},". Pour éviter ce problème potentiel, une protection existe pour ne mapper que les champs avec un type compatible : les champs avec un type non compatible sont ",{"type":691,"marks":1115,"value":1116},[889],"affichés mais gris",{"type":691,"value":1118}," pour éviter l'erreur. Par exemple, vous ne pouvez pas envoyer un nombre à une date et vous devez mapper un menu déroulant HubSpot (contenant des valeurs définies) avec une liste déroulante sur Livestorm. ",{"type":691,"marks":1120,"value":1121},[700],"Si vous voulez garder un maximum de flexibilité, utilisez un champ de type ",{"type":691,"marks":1123,"value":1124},[700,889],"texte",{"type":691,"marks":1126,"value":1127},[700]," sur 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