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préférés.",[],"",{"id":582,"alternativeVersions":583,"collection":588,"slug":587,"seoTitle":580,"seoDescription":580,"theme":589,"icon":589,"integration":590,"name":599,"description":600,"articles":601,"trackName":580,"trackingBreadcrumbTitle":580},"OURYHKINQbmcc6fcjtiDwg",[584,586],{"locale":573,"slug":585},"296-salesforce",{"locale":576,"slug":587},"salesforce",{"id":18},null,{"id":591,"backgroundColor":592,"logo":596},"49711",{"red":593,"green":594,"blue":595},0,161,224,{"alt":589,"height":597,"url":598,"width":597},48,"https://livestorm.imgix.net/1127/1695308070-salesforce.svg","Salesforce","Utilisez Salesforce avec Livestorm",[602,604,606,608,610],{"id":603,"title":217,"slug":218},"dvUVo4F7Qbip5-3TEqupUA",{"id":605,"title":241,"slug":242},"Bz8vH-sVRP-KZ1bJpFMO3A",{"id":607,"title":277,"slug":278},"W8gcuyuXRiyMeRs-fNqi8Q",{"id":609,"title":343,"slug":344},"AZ6IL_KtQhq1IubaHDMmzg",{"id":611,"title":370,"slug":371},"IWinUEWyRSyoMJIdKWYsGA",[581],{"id":611,"slug":371,"alternativeVersions":614,"seoTitle":618,"seoDescription":619,"categories":620,"keywords":622,"title":370,"structuredText":623,"relatedArticles":1163,"embedding":1165,"trackName":580,"trackingBreadcrumbTitle":580},[615,617],{"locale":573,"slug":616},"map-fields-between-livestorm-salesforce",{"locale":576,"slug":371},"Map Livestorm Fields to Salesforce: Guide for Admins","Découvrez comment mapper des champs Livestorm à Salesforce pour optimiser votre intégration. Suivez notre guide complet pour configurer les attributs.",[621],{"id":582},"intégration Salesforce, mapping champs Livestorm",{"blocks":624,"links":683,"value":684},[625,633,636,641,645,648,651,658,663,667,673,678],{"__typename":626,"id":627,"onWhichPlans":628,"whoCanUseIt":630},"SupportKeyInformationRecord","eeETAxPnRvWL-TyB7vt4yA",[629],"enterprise",[631,632],"admin","workspace-owner",{"__typename":634,"id":635},"SupportTableOfContentRecord","MQT5PD14QDuPm7G5CNMqig",{"__typename":637,"id":638,"ofType":639,"content":640},"SupportCalloutRecord","aJML_CaeTbGmMctc7WmJ9A","warning","\u003Cp>Assurez-vous d'abord que votre page d'inscription à l'événement est configurée pour collecter les attributs Livestorm mappés sur les Leads Salesforce ou les membres de la campagne. Si vous ne collectez pas correctement les données des inscrits pour vos attributs mappés, aucune donnée provenant des inscrits ne sera envoyée à Salesforce.\u003C/p>\n",{"__typename":642,"id":643,"content":644},"SupportTableRecord","cCbdcU_OQtKOdejkI_JsVw","\u003Ctable>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Attribut des personnes de Livestorm\u003C/strong>\u003C/td>\n\u003Ctd>\u003Cstrong>Champ Salesforce Lead (nom API)\u003C/strong>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Prénom\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Prénom\u003C/span>\u003Cspan> \u003C/span>(FirstName)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Nom de famille\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Nom de famille\u003C/span>\u003Cspan> \u003C/span>(LastName)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Email\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Courriel\u003C/span>\u003Cspan> \u003C/span>(Email)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Entreprise\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Entreprise\u003C/span>\u003Cspan> \u003C/span>(Company)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Titre\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Titre\u003C/span>\u003Cspan> \u003C/span>(Title)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Ville\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Ville\u003C/span>\u003Cspan> \u003C/span>(City)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Pays\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Pays\u003C/span>\u003Cspan> \u003C/span>(Country)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Téléphone\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Téléphone\u003C/span>\u003Cspan> \u003C/span>(Phone)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Site web\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Site web\u003C/span>\u003Cspan> \u003C/span>(Website)\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":642,"id":646,"content":647},"E_iubhvyQP2DRaQyl48Y7g","\u003Ctable>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Attribut des personnes de Livestorm\u003C/strong>\u003C/td>\n\u003Ctd>\u003Cstrong>Champ de contact Salesforce (nom API)\u003C/strong>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Prénom\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Prénom\u003C/span>\u003Cspan> \u003C/span>(FirstName)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Nom de famille\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Nom de famille\u003C/span>\u003Cspan> \u003C/span>(LastName)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Email\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Email\u003C/span>\u003Cspan> \u003C/span>(Email)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Entreprise\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">AccountId\u003C/span>\u003Cspan> \u003C/span>(correspondant à un compte)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Titre\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Titre\u003C/span>\u003Cspan> \u003C/span>(Title)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Ville\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Ville postale\u003C/span>\u003Cspan> \u003C/span>(City)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Pays\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Pays d'envoi\u003C/span>\u003Cspan> \u003C/span>(Country)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Téléphone\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Téléphone\u003C/span>\u003Cspan> \u003C/span>(Phone)\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":642,"id":649,"content":650},"Cy1P6rDVQLi0QznSJTsDtA","\u003Ctable>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Livestorm\u003C/strong>\u003C/td>\n\u003Ctd>\u003Cstrong>Champ du Membre de Campagne Salesforce (nom API)\u003C/strong>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Statut de la personne pour la session\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Statut\u003C/span>\u003Cspan> \u003C/span>(status)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Statut vis-à-vis du replay pour la personnes dans la session\u003C/td>\n\u003Ctd>\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Livestorm Replay Status\u003C/span>\u003Cspan> \u003C/span>(Livestorm_Replay_Status__c)\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":652,"id":653,"image":654,"maxWidth":589},"SupportImageRecord","K1yRB3zORiiRFzeqDKX5BA",{"alt":587,"height":655,"url":656,"width":657},1302,"https://livestorm.imgix.net/1127/1735896746-documentation_salesforce_mapping_1.jpg",1832,{"__typename":652,"id":659,"image":660,"maxWidth":589},"FVfkfPk9TP6veYrS_RGasw",{"alt":587,"height":661,"url":662,"width":657},1448,"https://livestorm.imgix.net/1127/1735897437-documentation_salesforce_mapping_2_bis.jpg",{"__typename":652,"id":664,"image":665,"maxWidth":589},"PYjN7Wo_T2iNpXgzvQBxqw",{"alt":587,"height":661,"url":666,"width":657},"https://livestorm.imgix.net/1127/1735897437-documentation_salesforce_mapping_3_bis.jpg",{"__typename":652,"id":668,"image":669,"maxWidth":589},"RyqbwzM6Tru_t9DbzffdSg",{"alt":599,"height":670,"url":671,"width":672},960,"https://livestorm.imgix.net/1127/1729148217-file-v6f1uqnjjj.png",1992,{"__typename":652,"id":674,"image":675,"maxWidth":589},"AV9CwBHOT82Hr35eh0nRvw",{"alt":587,"height":676,"url":677,"width":657},1430,"https://livestorm.imgix.net/1127/1735898296-documentation_salesforce_mapping_4.jpg",{"__typename":652,"id":679,"image":680,"maxWidth":589},"e26Majs8Td6j6V7ml3KYIQ",{"alt":587,"height":681,"url":682,"width":657},1442,"https://livestorm.imgix.net/1127/1735898296-documentation_salesforce_mapping_5.jpg",[],{"schema":685,"document":686},"dast",{"type":687,"children":688},"root",[689,691,692,699,752,753,757,761,771,785,786,797,798,813,814,818,823,827,841,854,855,862,869,870,877,884,888,897,903,914,915,921,925,929,933,937,944,948,954,955,966,967,978,979,990,994,998,1010,1014,1023,1027,1036,1050,1059,1068,1077,1081,1090,1104,1113,1127,1136,1140,1149],{"item":627,"type":690},"block",{"item":635,"type":690},{"type":693,"level":694,"children":695},"heading",2,[696],{"type":697,"value":698},"span","Vue d'ensemble",{"type":700,"children":701},"paragraph",[702,704,708,710,713,715,718,720,723,736,738,741,743,750],{"type":697,"value":703},"Les ",{"type":697,"marks":705,"value":707},[706],"strong","Mappage des champs Salesforce",{"type":697,"value":709}," Cette fonction vous permet de cartographier ",{"type":697,"marks":711,"value":712},[706],"Attributs des personnes de Livestorm",{"type":697,"value":714}," à votre ",{"type":697,"marks":716,"value":717},[706],"Champs des prospects/contacts et des membres de la campagne Salesforce",{"type":697,"value":719},". Cette fonction permet de pousser ",{"type":697,"marks":721,"value":722},[706],"standard et ",{"url":724,"meta":725,"type":732,"children":733},"https://support.livestorm.co/article/13-customize-registration-form#custom",[726,729],{"id":727,"value":728},"rel","noopener",{"id":730,"value":731},"target","_blank","link",[734],{"type":697,"value":735},"sur mesure",{"type":697,"value":737}," attributs des personnes de Livestorm à ",{"type":697,"marks":739,"value":740},[706],"Champs des prospects/membres de la campagne",{"type":697,"value":742}," dans Salesforce. Pour plus d'informations sur les attributs personnalisés des personnes et sur la manière de les créer, veuillez consulter le document suivant ",{"url":724,"meta":744,"type":732,"children":747},[745,746],{"id":727,"value":728},{"id":730,"value":731},[748],{"type":697,"value":749},"article",{"type":697,"value":751},".",{"item":638,"type":690},{"type":693,"level":694,"children":754},[755],{"type":697,"value":756},"Mappage par défaut",{"type":700,"children":758},[759],{"type":697,"value":760},"Une fois que vous avez activé l'intégration Salesforce sur votre espace de travail, nous appliquons une synchronisation par défaut entre les attributs standard de Livestorm et les champs standard de Salesforce, appelée mappage par défaut.",{"type":700,"children":762},[763,765,770],{"type":697,"value":764},"Le mappage par défaut concerne 3 niveaux dans Salesforce : les champs Lead (et Contact) et les champs du Membre de Campagne. Du côté de Livestorm, ce mappage par défaut ne concerne que les attributs d'inscription. Pour mapper les données relatives à la participation ou à l'engagement, veuillez vous reporter à la section ",{"url":766,"type":732,"children":767},"https://support.livestorm.co/fr/article/creer-un-mapping-de-champs-entre-livestorm-et-salesforce#custompm-mapping",[768],{"type":697,"value":769},"Cartographie des champs des membres de la campagne",{"type":697,"value":751},{"type":700,"children":772},[773,775,783],{"type":697,"value":774},"Le mapping suivant est défini pour les ",{"url":776,"meta":777,"type":732,"children":780},"https://developer.salesforce.com/docs/atlas.en-us.sfFieldRef.meta/sfFieldRef/salesforce_field_reference_Lead.htm",[778,779],{"id":727,"value":728},{"id":730,"value":731},[781],{"type":697,"value":782},"champs standard",{"type":697,"value":784}," du Lead:",{"item":643,"type":690},{"type":700,"children":787},[788,789],{"type":697,"value":774},{"url":790,"meta":791,"type":732,"children":794},"https://developer.salesforce.com/docs/atlas.en-us.sfFieldRef.meta/sfFieldRef/salesforce_field_reference_Contact.htm",[792,793],{"id":727,"value":728},{"id":730,"value":731},[795],{"type":697,"value":796},"champs standard du Contact.",{"item":646,"type":690},{"type":700,"children":799},[800,802,805,807,811],{"type":697,"value":801},"Pour ",{"type":697,"marks":803,"value":804},[706],"Membres de Campagne,",{"type":697,"value":806}," le champ standard \"Statut\" est déjà configuré, ainsi que le champ personnalisé \"Livestorm Replay Status\" (que vous avez ",{"type":697,"marks":808,"value":810},[809],"underline","besoin de créer",{"type":697,"value":812}," via le gestionnaire d'objets de Salesforce, si ce n'est pas déjà fait) :",{"item":649,"type":690},{"type":693,"level":694,"children":815},[816],{"type":697,"value":817},"Configuration du mappage des champs des Pistes (Leads)",{"type":693,"level":819,"children":820},3,[821],{"type":697,"value":822},"Utiliser un mappage dynamique",{"type":700,"children":824},[825],{"type":697,"value":826},"Si vous souhaitez mapper vos données Lead entre Livestorm et Salesforce, vous pouvez définir un mappage dynamique personnalisé entre un attribut Livestorm et un champ du Lead sur Salesforce. Nous proposons une grande variété d'attributs du côté de Livestorm : les données d'inscription saisies par vos inscrits (y compris les attributs personnalisés), les informations techniques du navigateur du visiteur (pays déduit de l'adresse IP, informations sur le navigateur, UTM, ...) et également les données de participation (taux de participation, nombre de questions, ...) spécifiques au participant au cours de la session Livestorm. Vous pouvez ouvrir la page du mapping pour obtenir la liste complète des attributs disponibles.",{"type":700,"children":828},[829,831,839],{"type":697,"value":830},"Pour une présentation complète de notre intégration avec Salesforce, n'hésitez pas à lire notre ",{"url":832,"meta":833,"type":732,"children":836},"https://support.livestorm.co/article/connect-livestorm-salesforce-new",[834,835],{"id":727,"value":728},{"id":730,"value":731},[837],{"type":697,"value":838},"article dédié",{"type":697,"value":840},". Cette section vous montre comment définir le mappage personnalisé de votre choix entre les attributs Livestorm et les champs des Leads de Salesforce.",{"type":700,"children":842},[843,847,849,852],{"type":697,"marks":844,"value":846},[845],"code","1",{"type":697,"value":848},"Une fois l'intégration Salesforce activée, vous trouverez dans l'onglet Paramètres l'option ",{"type":697,"marks":850,"value":851},[706],"Attributs mappés",{"type":697,"value":853}," (recherchez le texte \"Modifier\" et cliquez dessus).",{"item":653,"type":690},{"type":700,"children":856},[857,860],{"type":697,"marks":858,"value":859},[845],"2",{"type":697,"value":861},"Vous pouvez alors voir le mappage actuel des champs du Lead.",{"type":700,"children":863},[864,867],{"type":697,"marks":865,"value":866},[845],"3",{"type":697,"value":868},"Pour ajouter un nouvel attribut à la carte, cliquez sur le bouton bleu Mapper un attribut en bas.",{"item":659,"type":690},{"type":700,"children":871},[872,875],{"type":697,"marks":873,"value":874},[845],"4",{"type":697,"value":876},"Choisissez ensuite un attribut Livestorm dans la liste déroulante (vous pouvez également commencer par la droite et sélectionner d'abord un champ Salesforce Lead). Veillez à sélectionner des types d'attributs Livestorm et de champs Salesforce compatibles : par exemple, vous ne pouvez pas insérer un nombre entier de Livestorm dans un champ Salesforce de type datetime. Pour éviter les erreurs, les champs non compatibles sont grisés.",{"type":700,"children":878},[879,882],{"type":697,"marks":880,"value":881},[845],"5",{"type":697,"value":883},"Cliquez sur le bouton bleu en bas à droite de la page pour enregistrer votre cartographie. Si vous souhaitez supprimer un mappage déjà configuré, survolez la ligne et cliquez sur l'icône de la corbeille à droite..",{"type":693,"level":819,"children":885},[886],{"type":697,"value":887},"Utiliser la même valeur pour tous mes Leads",{"type":700,"children":889},[890,892,895],{"type":697,"value":891},"Si vous souhaitez toujours envoyer le ",{"type":697,"marks":893,"value":894},[809],"même valeur",{"type":697,"value":896}," au lieu d'une valeur provenant d'un attribut Livestorm, vous pouvez saisir une valeur par défaut. Il vous suffit de suivre les étapes suivantes",{"type":700,"children":898},[899,901],{"type":697,"marks":900,"value":846},[845],{"type":697,"value":902},"Ajoutez une nouvelle ligne de mappage en commençant à droite par le champ Salesforce Lead et recherchez une valeur dans la colonne Livestorm.",{"type":700,"children":904},[905,907,909,912],{"type":697,"marks":906,"value":859},[845],{"type":697,"value":908},"Appuyer sur le bouton Utiliser le ",{"type":697,"marks":910,"value":911},[706],"{valeur} ",{"type":697,"value":913},"comme valeur par défaut:",{"item":664,"type":690},{"type":700,"children":916},[917,919],{"type":697,"marks":918,"value":866},[845],{"type":697,"value":920},"Cliquez ensuite sur Économiser au bas de la page. La ligne indiquera \"Valeur par défaut\" avec un type de texte. Et le tour est joué ! La valeur que vous avez saisie sera appliquée à tous les événements Livestorm pour toutes les personnes inscrites !",{"type":693,"level":694,"children":922},[923],{"type":697,"value":924},"Configuration du mappage des champs des Contacts",{"type":700,"children":926},[927],{"type":697,"value":928},"Vous pouvez également définir un mappage pour l'objet Contact. Ce mappage sera appliqué lorsque l'intégration mettra à jour un contact existant ou créera un nouveau contact (si vous décidez de créer de nouveaux Contacts au lieu de Leads).",{"type":700,"children":930},[931],{"type":697,"value":932},"Vous pouvez mapper un attribut Livestorm (standard ou personnalisé) ou appliquer une valeur par défaut. Le processus est le même que celui décrit ci-dessus pour l'objet Lead. Définir le mappage pour les champs du Contact est important pour deux raisons pricinpales : si votre Lead est déjà converti, alors ces champs seront mis à jour lors de la mise à jour du Contact. De plus, si vous choissisez de créer des nouveaux Contacts par défaut, alors ce mappage sera utilisé pour créer le nouvel enregistrement.",{"type":693,"level":694,"children":934},[935],{"type":697,"value":936},"Configuration du mappage des champs des Membres de Campagne",{"type":700,"children":938},[939,941],{"type":697,"value":940},"Si vous souhaitez synchroniser les données au niveau des Membres de Campagne, c'est également possible ! Il suffit de répéter les étapes décrites ci-dessus pour les champs Lead. ",{"type":697,"marks":942,"value":943},[706],"Il est fortement recommandé de stocker les données \"liées à la session Livestorm\" au niveau du Membre de Campagne, qui varient d'une session Livestorm à l'autre : comme le lien de connexion, les UTM ou le taux de participation à la session.",{"type":700,"children":945},[946],{"type":697,"value":947},"Nous présentons ci-dessous un exemple dans lequel l'attribut Livestorm \"Nombre de Messages\" est associée à un champ personnalisé du Membre de Campagne :",{"type":700,"children":949},[950,952],{"type":697,"marks":951,"value":846},[845],{"type":697,"value":953},"Cliquez sur l'icône mapper un attribut bouton.",{"item":668,"type":690},{"type":700,"children":956},[957,959,961,964],{"type":697,"marks":958,"value":859},[845],{"type":697,"value":960},"Sélectionnez l'attribut Livestorm de votre choix (utilisez l'outil de recherche si nécessaire). Nous utilisons ici un attribut Livestorm standard appelé \"",{"type":697,"marks":962,"value":963},[706],"Nombre de messages",{"type":697,"value":965},"\" (contenant le nombre de messages envoyés par les personnes), mais il pourrait s'agir de n'importe quel autre attribut.",{"item":674,"type":690},{"type":700,"children":968},[969,971,973,976],{"type":697,"marks":970,"value":866},[845],{"type":697,"value":972},"Sélectionnez le champ Membre de Campagne Salesforce dont vous avez besoin. Ici, nous utilisons un champ de Membre de Campagne personnalisé déjà créé, appelé \"",{"type":697,"marks":974,"value":975},[706],"Message Count Livestorm",{"type":697,"value":977},"\".",{"item":679,"type":690},{"type":700,"children":980},[981,983,985,988],{"type":697,"marks":982,"value":874},[845],{"type":697,"value":984},"Appuyer sur le bouton ",{"type":697,"marks":986,"value":987},[706],"Sauvegarder",{"type":697,"value":989},". Et voilà ! Vous êtes prêt à envoyer les données de Livestorm dans les champs des Membres de Campagne Salesforce.",{"type":700,"children":991},[992],{"type":697,"value":993},"Vous pouvez aussi appliquer une valeur par défaut. Le processus est le même que celui décrit ci-dessus pour l'objet Lead.",{"type":693,"level":694,"children":995},[996],{"type":697,"value":997},"FAQ",{"type":999,"style":1000,"children":1001},"list","bulleted",[1002],{"type":1003,"children":1004},"listItem",[1005],{"type":700,"children":1006},[1007],{"type":697,"marks":1008,"value":1009},[706],"Puis-je transférer le lien de connexion Livestorm vers un champ personnalisé de Salesforce ? ",{"type":700,"children":1011},[1012],{"type":697,"value":1013},"Oui, bien sûr ! Vous pouvez associer le lien de connexion Livestorm à n'importe quel champ standard ou personnalisé de votre choix de votre compte Salesforce (sur l'objet Lead/Contact ou Membre de Campagne). Nous vous recommandons fortement d'envoyer le lien de connexion dans un champ Membre de Campagne (sinon, sur un champ Lead, vous risquez d'avoir des conflits si votre Lead participe à plusieurs sessions).",{"type":999,"style":1000,"children":1015},[1016],{"type":1003,"children":1017},[1018],{"type":700,"children":1019},[1020],{"type":697,"marks":1021,"value":1022},[706],"Quand les données sont-elles synchronisées entre Livestorm et Salesforce ? ",{"type":700,"children":1024},[1025],{"type":697,"value":1026},"Les attributs Livestorm sont transmis à Salesforce lorsque une personne s'inscrit à un événement, lorsqu'une session à laquelle cette personne était inscrite est terminée et lorsque cette personne regarde une rediffusion ou un événement à la demande.",{"type":999,"style":1000,"children":1028},[1029],{"type":1003,"children":1030},[1031],{"type":700,"children":1032},[1033],{"type":697,"marks":1034,"value":1035},[706],"Quelle est la politique de mise à jour permettant d'écraser ou non les valeurs des champs existants ? ",{"type":700,"children":1037},[1038,1040,1043,1045,1048],{"type":697,"value":1039},"Afin de ne pas altérer vos données existantes dans Salesforce, Livestorm va toujours ",{"type":697,"marks":1041,"value":1042},[706],"faire la mise à jour uniquement si le champ cible est vide",{"type":697,"value":1044},". En d'autres termes, nous mettons ",{"type":697,"marks":1046,"value":1047},[706],"seulement",{"type":697,"value":1049}," à jour vos champs Salesforce s'ils ne sont pas déjà remplis auparavant.",{"type":999,"style":1000,"children":1051},[1052],{"type":1003,"children":1053},[1054],{"type":700,"children":1055},[1056],{"type":697,"marks":1057,"value":1058},[706],"Que se passe-t-il pour les Leads/Contacts dupliqués ? ",{"type":700,"children":1060},[1061,1063,1066],{"type":697,"value":1062},"En cas de doublons (même adresse e-mail) dans votre base de données de Leads(/Contacts) Salesforce, l'intégration utilisera l'",{"type":697,"marks":1064,"value":1065},[809],"enregistrement le plus ancien",{"type":697,"value":1067}," correspondant à cette adresse e-mail et le mettra à jour, les autres enregistrements ne seront pas mis à jour.",{"type":999,"style":1000,"children":1069},[1070],{"type":1003,"children":1071},[1072],{"type":700,"children":1073},[1074],{"type":697,"marks":1075,"value":1076},[706],"Puis-je synchroniser les paramètres UTM vers mon Salesforce ?",{"type":700,"children":1078},[1079],{"type":697,"value":1080},"Oui, Livestorm propose nativement les 5 paramètres UTM en tant qu'attributs. Il suffit de faire correspondre ces 5 attributs standard de Livestorm vers des champs Salesforce dans lesquels vous souhaitez que les données soient stockées.",{"type":999,"style":1000,"children":1082},[1083],{"type":1003,"children":1084},[1085],{"type":700,"children":1086},[1087],{"type":697,"marks":1088,"value":1089},[706],"Puis-je seulement mapper des champs provenant du formulaire (c'est-à-dire de la page d'inscription Livestorm) ?",{"type":700,"children":1091},[1092,1094,1102],{"type":697,"value":1093},"Pas seulement les champs du formulaire ! Vous pouvez également cartographier des données techniques (telles que le navigateur ou le pays du participant) et des données de participation (telles que le nombre de réponses aux sondages ou le taux de participation). Jetez un œil  ",{"url":1095,"meta":1096,"type":732,"children":1099},"https://support.livestorm.co/article/understand-livestorm-attributes-for-fields-mapping#standard-attributes",[1097,1098],{"id":727,"value":728},{"id":730,"value":731},[1100],{"type":697,"value":1101},"ici",{"type":697,"value":1103}," pour découvrir toutes les données que vous pouvez mapper. Cela signifie que vous pouvez également utiliser le mapping d'attributs si vous inscrivez vos contacts à partir d'un site web externe à Livestorm.",{"type":999,"style":1000,"children":1105},[1106],{"type":1003,"children":1107},[1108],{"type":700,"children":1109},[1110],{"type":697,"marks":1111,"value":1112},[706],"Comment puis-je visualiser les données envoyées par Livestorm dans Salesforce ?",{"type":700,"children":1114},[1115,1117,1120,1122,1125],{"type":697,"value":1116},"Pour consulter les données relatives aux Membres de votre campagne, rendez-vous dans la rubrique ",{"type":697,"marks":1118,"value":1119},[706],"Campagnes",{"type":697,"value":1121}," dans Salesforce, puis cliquez sur la campagne dont vous avez besoin et cliquez sur le bouton ",{"type":697,"marks":1123,"value":1124},[706],"\"Membres de campagne\"",{"type":697,"value":1126}," en bas. Vous disposez d'une vue par défaut comportant certains champs relatifs aux membres de la campagne. Si les champs que vous souhaitez examiner n'apparaissent pas dans votre liste, vous devrez peut-être les ajouter manuellement à votre vue de liste ou créer une nouvelle vue de liste.",{"type":999,"style":1000,"children":1128},[1129],{"type":1003,"children":1130},[1131],{"type":700,"children":1132},[1133],{"type":697,"marks":1134,"value":1135},[706],"Que se passe-t-il lorsqu'un champ Livestorm ou Salesforce utilisé dans le mapping est supprimé ?",{"type":700,"children":1137},[1138],{"type":697,"value":1139},"Si vous supprimez un attribut personnalisé Livestorm ou un champ Salesforce, Livestorm supprimera ce champ du mappage avant d'envoyer les données à Salesforce afin d'éviter d'introduire des valeurs erronées. Dans l'interface du mappage des champs, il vous sera demandé d'utiliser un nouvel attribut valide avant d'enregistrer à nouveau votre mappage.",{"type":999,"style":1000,"children":1141},[1142],{"type":1003,"children":1143},[1144],{"type":700,"children":1145},[1146],{"type":697,"marks":1147,"value":1148},[706],"Pourquoi certains champs sont-ils grisés dans la liste ? ",{"type":700,"children":1150},[1151,1153,1156,1158,1161],{"type":697,"value":1152},"Nous permettons de mapper n'importe quel champ, mais il est important de choisir des ",{"type":697,"marks":1154,"value":1155},[809],"types de champ compatibles entre Livestorm et Salesforce",{"type":697,"value":1157},". En effet, si vous introduisez des données incorrectes dans un champ, Salesforce les refusera et bloquera la création du Lead/Contact. Pour éviter cet éventuel problème, une protection existe pour n'associer que des champs avec un type compatible. Aussi, les champs avec un type non compatible sont affichés dans la liste mais grisés pour éviter les erreurs. Par exemple, vous ne pouvez pas envoyer un nombre entier vers une date et vous devez mapper une liste déroulante Salesforce (contenant des options restreintes) avec une liste déroulante aussi sur Livestorm. Si vous souhaitez conserver un maximum de liberté, utilisez ",{"type":697,"marks":1159,"value":1160},[809],"un type texte pour votre champ Salesforce",{"type":697,"value":1162}," et vous pourrez y associer n'importe quel attribut Livestorm.",[1164],{"id":605,"title":241,"slug":242},[1166,1167,1168,1169,1170,1171,1172,1173,1174,1175,1176,1177,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187,1188,1189,1190,1191,1192,1193,1194,1195,1196,1197,1198,1199,1200,1201,1202,1203,1204,1205,1206,1207,1208,1209,1210,1211,1212,1213,1214,1215,1216,1217,1218,1219,1220,1221,1222,1223,1224,1225,1226,1227,1228,1229,1230,1231,1232,1233,1234,1235,1236,1237,1238,1239,1240,1241,1242,1243,1244,1245,1246,1247,1248,1249,1250,1251,1252,1253,1254,1255,1256,1257,1258,1259,1260,1261,1262,1263,1264,1226,1265,1266,1267,1268,1269,1270,1271,1272,1273,1274,1275,1276,1277,1278,1279,1280,1281,1282,1283,1284,1285,1286,1287,1288,1289,1290,1291,1292,1293,1294,1295,1296,1297,1298,1299,1300,1301,1302,1303,1304,1305,1306,1307,1308,1309,1310,1311,1312,1313,1314,1315,1316,1249,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337,1338,1339,1340,1341,1342,1343,1344,1345,1346,1347,1348,1349,1350,1351,1352,1353,1354,1182,1355,1356,1357,1358,1359,1360,1361,1362,1363,1364,1365,1366,1367,1368,1369,1370,1371,1372,1373,1374,1375,1376,1377,1378,1379,1380,1381,1179,1382,1383,1384,1385,1386,1387,1388,1389,1390,1391,1392,1393,1394,1395,1396,1397,1398,1399,1400,1401,1402,1403,1404,1405,1406,1407,1408,1409,1410,1411,1412,1413,1414,1415,1416,1417,1418,1419,1420,1421,1422,1423,1424,1425,1426,1427,1428,1429,1430,1431,1432,1433,1434,1381,1435,1436,1355,1437,1438,1439,1440,1441,1442,1443,1444,1445,1446,1447,1448,1449,1450,1451,1452,1453,1454,1455,1456,1457,1458,1459,1460,1461,1462,1463,1464,1465,1466,1467,1468,1469,1470,1471,1472,1473,1474,1475,1476,1477,1478,1479,1480,1481,1482,1483,1484,1485,1486,1487,1475,1488,1489,1490,1463,1491,1492,1493,1494,1495,1496,1497,1498,1499,1500,1501,1502,1503,1504,1485,1505,1506,1507,1508,1509,1510,1511,1512,1513,1514,1515,1516,1517,1518,1519,1520,1521,1522,1167,1523,1524,1525,1526,1527,1528,1529,1530,1531,1532,1533,1534,1535,1536,1537,1538,1539,1540,1541,1542,1543,1544,1545,1546,1547,1548,1549,1550,1551,1552,1553,1554,1555,1556,1557,1558,1559,1560,1561,1562,1563,1564,1565,1566,1567,1568,1569,1570,1571,1572,1573,1574,1575,1576,1577,1578,1579,1485,1580,1581,1582,1583,1584,1585,1586,1587,1588,1589,1590,1591,1592,1593,1594,1595,1596,1597,1598,1539,1599,1600,1303,1601,1602,1603,1604,1605,1606,1607,1608,1609,1610,1611,1307,1612,1613,1614,1615,1400,1260,1616,1617,1618,1619,1620,1621,1622,1623,1624,1625,1626,1627,1628,1629,1630,1631,1632,1633,1634,1635,1636,1637,1638,1639,1640,1641,1642,1643,1644,1645,1646,1647,1648,1649,1650,1651,1652,1653,1654,1655,1656,1657,1658,1659,1660,1661,1662,1663,1664,1665,1565,1449,1666,1667,1668,1669,1670,1671,1672,1673,1674,1675,1676,1677,1678,1679,1680,1681,1682,1683,1684,1685,1686,1687,1688,1689,1690,1691,1692,1693,1694,1695,1696,1697,1698,1699,1700,1701,1702,1703,1704,1705,1706,1707,1708,1709,1710,1711,1712,1713,1714,1715,1716,1717,1718,1719,1669,1720,1721,1722,1723,1724,1725,1726,1727,1728,1729,1730,1731,1732,1733,1734,1735,1736,1737,1738,1739,1740,1741,1742,1743,1744,1745,1268,1746,1747,1748,1749,1750,1751,1728,1752,1753,1754,1755,1174,1756,1757,1758,1759,1760,1761,1762,1763,1764,1765,1766,1767,1768,1769,1770,1771,1772,1773,1774,1775,1776,1777,1778,1779,1780,1781,1782,1783,1784,1785,1786,1787,1788,1789,1790,1791,1792,1549,1793,1794,1795,1796,1797,1798,1799,1800,1801,1802,1803,1804,1805,1806,1807,1808,1809,1810,1811,1812,1813,1814,1815,1816,1817,1818,1819,1820,1821,1822,1823,1824,1825,1826,1827,1828,1829,1830,1831,1832,1833,1834,1835,1836,1837,1838,1839,1840,1796,1841,1842,1843,1844,1845,1846,1847,1848,1849,1850,1851,1852,1853,1854,1568,1855,1856,1736,1857,1858,1859,1860,1861,1862,1863,1864,1865,1866,1867,1868,1869,1870,1871,1872,1873,1874,1875,1876,1877,1878,1879,1880,1881,1882,1883,1884,1885,1886,1887,1822,1888,1889,1890,1891,1892,1893,1894,1895,1896,1897,1348,1898,1899,1900,1901,1902,1903,1904,1905,1906,1907,1908,1909,1910,1911,1912,1913,1914,1915,1916,1917,1729,1918,1919,1920,1921,1922,1923,1924,1925,1926,1927,1928,1929,1930,1931,1932,1933,1934,1935,1936,1937,1938,1939,1940,1941,1942,1943,1944,1945,1946,1947,1948,1949,1950,1951,1952,1953,1954,1955,1956,1957,1958,1959,1960,1323,1961,1962,1963,1964,1965,1966,1967,1968,1969,1970,1971,1972,1206,1973,1974,1975,1976,1977,1978,1979,1980,1981,1982,1626,1983,1984,1985,1986,1987,1988,1989,1990,1991,1992,1993,1957,1994,1467,1253,1995,1531,1996,1997,1998,1999,2000,2001,2002,2003,2004,2005,2006,1653,2007,2008,2009,2010,2011,2012,2013,1314,2014,2015,2016,2017,1696,2018,2019,2020,2021,2022,2023,2024,2025,2026,2027,1561,2028,2029,2030,2031,2032,2033,2034,2035,2036,2037,2038,2039,2040,2006,2041,2042,2043,2044,2045,2046,2047,2048,2049,2050,2051,2052,2053,2054,2055,2056,2057,2058,2059,2060,1229,2061,2062,2063,2064,2065,2066,2067,2068,2069,2070,1182,2071,2072,2073,2074,2075,2076,2077,2078,2079,1699,2080,1192,2081,2082,2083,2084,2009,2085,2086,2087,2088,2089,2090,1492,2091,2092,2093,2094,2095,2096,2097,2098,2099,2100,2101,2102,2103,2104,2105,2106,2107,2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