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Livestorm.",[],"",{"id":582,"alternativeVersions":583,"collection":588,"slug":587,"seoTitle":580,"seoDescription":580,"theme":589,"icon":592,"integration":595,"name":596,"description":597,"articles":598,"trackName":580,"trackingBreadcrumbTitle":580},"LkvCQJP-Qa20BqMXn2izOA",[584,586],{"locale":573,"slug":585},"176-contact-support",{"locale":576,"slug":587},"contacter-le-support",{"id":30},{"id":590,"color":591},"141540555","winter-green",{"id":593,"name":594},"149338223","life-buoy",null,"Contacter le Support","Contactez notre équipe support pour plus d'assistance",[599,601],{"id":600,"title":115,"slug":116},"aq_qpLrJTTihym2TKLWOjQ",{"id":602,"title":505,"slug":506},"QqqeeFg_Sh23B6Papm2D6Q",[581],{"id":602,"slug":506,"alternativeVersions":605,"seoTitle":609,"seoDescription":610,"categories":611,"keywords":613,"title":505,"structuredText":614,"relatedArticles":765,"embedding":767,"trackName":580,"trackingBreadcrumbTitle":580},[606,608],{"locale":573,"slug":607},"112-contact-support",{"locale":576,"slug":506},"Contactez le Support Livestorm pour une aide rapide","Vous avez besoin d'assistance avec vos événements en ligne ? Contactez le support Livestorm du lundi au vendredi pour une aide personnalisée.",[612],{"id":582},"assistance technique, support client",{"blocks":615,"links":644,"value":645},[616,621,629,636,640],{"__typename":617,"id":618,"ofType":619,"content":620},"SupportCalloutRecord","JbHyvcfWQ2m4o6ht2-Xgjw","warning","\u003Cp>Pour toute toute demande de \u003Cstrong>support\u003C/strong>, vous pouvez nous contacter à \u003Ca href=\"help@livestorm.co\">help@livestorm.co\u003C/a>.\nPour toute demande à l'\u003Cstrong>équipe de vente\u003C/strong>, vous pouvez nous contacter à \u003Ca href=\"sales@livestorm.co\">sales@livestorm.co\u003C/a>.\nPour toute demande sur la \u003Cstrong>politique de confidentialité\u003C/strong>, vous pouvez nous contacter à \u003Ca href=\"privacy@livestorm.co\">privacy@livestorm.co\u003C/a>.\u003C/p>\n",{"__typename":622,"id":623,"image":624,"maxWidth":595},"SupportImageRecord","Zuuo78BlQ3uqkXEpGMqc-g",{"alt":625,"height":626,"url":627,"width":628},"Tableau de bord Livestorm",818,"https://livestorm.imgix.net/1127/1729148216-file-vggdw8b2jq.png",1498,{"__typename":622,"id":630,"image":631,"maxWidth":595},"LrtVmgcOS62Zoke_uuv_Lw",{"alt":632,"height":633,"url":634,"width":635},"Livestorm Help Center",823,"https://livestorm.imgix.net/1127/1729147975-file-focshcnrhy.png",1362,{"__typename":617,"id":637,"ofType":638,"content":639},"EX2DTvnDSQGmgQPVdfoPgg","success","\u003Cp>Afin de vous apporter une aide et une solution des plus rapides, veuillez nous envoyer autant d'informations que possible pour nous décrire votre problème. Vous pouvez trouver plus d'informations à ce sujet dans notre article dédié : \u003Ca href=\"https://support.livestorm.co/fr/article/travailler-avec-support-livestorm\">Travailler avec le support Livestorm\u003C/a>.\u003C/p>\n",{"__typename":641,"id":642,"content":643},"SupportTableRecord","Ec-lEDkpQcKVOwe6x0B_7g","\u003Ctable border=\"1\" height=\"382\">\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>Niveau de soutien\u003C/strong>\u003C/td>\n\u003Ctd>\u003Cstrong>Module d'aide\u003C/strong>\u003C/td>\n\u003Ctd>\u003Cstrong>Email\u003C/strong>\u003C/td>\n\u003Ctd>\u003Cstrong>Chat\u003C/strong>\u003C/td>\n\u003Ctd>\u003Cstrong>Ticket\u003C/strong>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Livestorm Free\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003Ctd>❌\u003C/td>\n\u003Ctd>Asynchrone\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Livestorm Pro mensuel / annuel\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003Ctd>Asynchrone\u003C/td>\n\u003Ctd>Asynchrone\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Livestorm Business\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003Ctd>En direct\u003C/td>\n\u003Ctd>Asynchrone\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Livestorm Entreprise\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003Ctd>En direct\u003C/td>\n\u003Ctd>Asynchrone\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>\u003Ca href=\"https://community.livestorm.co/\" target=\"_blank\" rel=\"noopener\">Communauté\u003C/a>\u003C/td>\n\u003Ctd>❌\u003C/td>\n\u003Ctd>❌\u003C/td>\n\u003Ctd>Asynchrone\u003C/td>\n\u003Ctd>Asynchrone\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",[],{"schema":646,"document":647},"dast",{"type":648,"children":649},"root",[650,656,666,675,698,717,719,728,741,742,758,759,760,764],{"type":651,"children":652},"paragraph",[653],{"type":654,"value":655},"span","Notre équipe d’assistance assiste nos utilisateur·trice·s dans la mise en place et le suivi des événements en ligne, mais aussi dans la création de pages d’inscription, l’envoi d’e-mails ou de rappels, ainsi que le partage de rediffusions.",{"type":651,"children":657},[658,660,664],{"type":654,"value":659},"Si vous êtes un.e participant·e avec des questions liées à l’événement auquel vous assistez, veuillez ",{"type":654,"marks":661,"value":663},[662],"strong","contacter directement l’organisateur ou l'animateur de votre événement",{"type":654,"value":665},".",{"type":651,"children":667},[668,670,673],{"type":654,"value":669},"Vous pouvez contacter notre équipe d’assistance du",{"type":654,"marks":671,"value":672},[662]," lundi au vendredi",{"type":654,"value":674}," pendant nos heures de bureau :",{"type":676,"style":677,"children":678},"list","bulleted",[679,689],{"type":680,"children":681},"listItem",[682],{"type":651,"children":683},[684,687],{"type":654,"marks":685,"value":686},[662],"10:00 - 02:00 CET ",{"type":654,"value":688},"(heure de Paris)",{"type":680,"children":690},[691],{"type":651,"children":692},[693,696],{"type":654,"marks":694,"value":695},[662],"01:00 - 17:00 PT ",{"type":654,"value":697},"(heure du Pacifique)",{"type":651,"children":699},[700,702,705,707,710,712,715],{"type":654,"value":701},"Nous parlons ",{"type":654,"marks":703,"value":704},[662],"anglais",{"type":654,"value":706},", ",{"type":654,"marks":708,"value":709},[662],"français",{"type":654,"value":711}," et ",{"type":654,"marks":713,"value":714},[662],"espagnol",{"type":654,"value":716}," 😄",{"item":618,"type":718},"block",{"type":651,"children":720},[721,723,726],{"type":654,"value":722},"Vous pouvez aussi nous contacter via le ",{"type":654,"marks":724,"value":725},[662],"widget d'aide",{"type":654,"value":727}," :",{"type":676,"style":677,"children":729},[730],{"type":680,"children":731},[732],{"type":651,"children":733},[734,736,739],{"type":654,"value":735},"Depuis votre ",{"type":654,"marks":737,"value":738},[662],"tableau de bord Livestorm",{"type":654,"value":740}," en étant connecté.e à votre compte (en bas à droite de l'écran)",{"item":623,"type":718},{"type":676,"style":677,"children":743},[744],{"type":680,"children":745},[746],{"type":651,"children":747},[748,750,756],{"type":654,"value":749},"Depuis le ",{"url":580,"type":751,"children":752},"link",[753],{"type":654,"marks":754,"value":755},[662],"Help Center",{"type":654,"value":757}," (en bas à droite de l'écran)",{"item":630,"type":718},{"item":637,"type":718},{"type":651,"children":761},[762],{"type":654,"value":763},"Chez Livestorm, nous nous efforçons de vous offrir la meilleure assistance possible, c'est pourquoi nous vous demandons de ne soumettre votre demande qu'une seule fois. Cela nous aidera à traiter la demande aussi rapidement que possible sans avoir à chercher dans différentes conversations pour le contexte juste au cas où. Cela dit, si vous avez des raisons de croire que nous n'avons pas reçu votre demande, n'hésitez pas à y donner suite.",{"item":642,"type":718},[766],{"id":600,"title":115,"slug":116},[768,769,770,771,772,773,774,775,776,777,778,779,780,781,782,783,784,785,786,787,788,789,790,791,792,793,794,795,796,797,798,799,800,801,802,803,804,805,806,807,808,809,810,811,812,813,814,815,816,817,818,819,820,821,822,823,824,825,826,827,828,829,830,831,832,833,834,835,836,837,838,839,840,841,842,843,844,845,846,847,848,849,850,851,852,853,854,855,856,857,858,859,860,861,788,862,863,864,865,866,867,868,869,870,871,872,873,874,875,876,877,878,879,880,881,882,883,884,885,886,887,888,889,890,891,892,893,894,895,896,897,898,899,900,901,902,903,904,905,906,907,908,909,910,911,912,913,914,915,916,917,918,919,920,921,922,923,924,925,926,927,928,929,930,931,932,933,934,935,936,937,938,939,940,941,942,943,944,945,946,947,948,949,950,951,952,953,954,955,956,957,958,959,960,961,962,963,964,965,966,967,968,969,970,971,972,973,974,975,976,977,978,979,980,981,982,983,984,985,986,987,988,989,990,991,992,993,994,995,996,997,998,999,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013,1014,1015,1016,1017,1018,1019,1020,1021,1022,1023,1024,1025,1026,1027,1028,1029,1030,1031,1032,1033,1034,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1047,1048,1049,1050,1051,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071,1072,1073,1074,1075,1076,1077,1078,1079,1080,1081,1082,1083,1084,1085,1086,1087,1088,1089,795,1090,1091,1092,1093,1094,1095,1096,1097,1098,1099,1100,1101,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115,1116,1117,999,1118,1119,1120,1121,1122,1123,1124,1125,1126,1127,1128,1129,1130,1131,1132,1133,1134,1135,1136,1137,1138,1139,1140,1141,1142,1143,1144,1145,1146,1147,1148,1149,1150,1151,1152,1153,1154,1155,1156,1157,1158,1159,1160,1161,1162,1163,1164,1165,1166,1167,1168,1169,1170,1171,1172,1173,1174,1175,1176,1177,1178,1179,1180,1181,1182,1183,1184,831,1185,1186,1187,1188,1189,1190,1191,1192,1193,1194,1195,924,1196,1197,1198,951,1199,1200,1201,1202,1203,1204,1205,1206,1207,1208,1209,1210,1211,1212,1213,1214,1215,1216,1217,1218,1219,1220,1221,1222,1223,1224,1225,1226,1227,994,1228,1229,1230,1231,1232,1233,1234,1235,1236,1237,1238,1239,1240,1241,1242,1243,1244,1245,1246,1247,1248,1099,1249,1250,1251,1252,1253,1254,1255,1256,1257,1258,1099,1259,1260,1261,1262,1263,1264,1265,1266,1267,1268,1269,1270,1271,1272,1273,1274,1275,1276,1277,1278,1279,1280,1281,1282,1283,1284,1285,1286,1287,1288,1289,1290,1291,1292,1245,1293,1294,1295,1296,1297,1298,1299,1300,1301,1302,1303,1304,1305,1306,1307,1308,1309,1310,1311,1189,1312,1313,1314,1315,1084,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337,1303,1338,1339,1340,1341,1342,1343,1344,1345,1346,1347,1348,1349,1350,1351,1352,1353,1354,1355,1356,1357,1358,1359,1360,1361,1362,1363,1364,1365,1366,1367,1368,1369,1370,1371,1372,1373,1374,1375,1376,1258,1377,1378,1379,1380,1381,1382,796,1383,1384,1385,1386,1387,1388,1389,1390,1391,1392,1393,1394,1395,1396,1397,1398,1399,1400,1401,1402,1403,1404,1405,1406,1407,1408,1409,1410,1411,1412,1413,1414,1415,1416,1417,1418,1419,1420,1421,1422,1423,1424,1425,1426,1427,1428,1429,1430,824,1431,1432,1349,1433,1434,1435,1436,1437,1438,1439,1440,1441,1442,1443,1444,1445,1446,1447,1448,1411,1449,1450,1122,1451,1452,1453,1454,1455,1456,1457,1458,1459,1460,794,1461,1462,1463,1464,1465,1466,1467,1468,1469,1170,1470,1471,1472,1473,1474,1475,1476,1477,1478,1237,1479,1480,1481,1482,1483,1484,1485,1486,1487,1488,1160,1489,1490,1491,1492,1493,1494,1495,1496,1497,1498,1499,1500,1501,1502,1503,1504,1505,1506,1507,1508,1509,1510,1511,1512,1513,1514,1515,1516,1517,1491,1518,1519,1520,1521,1522,1523,1524,1446,1158,1525,1526,1527,1528,1286,1529,1530,1531,1532,1533,1534,1535,1536,1537,805,1538,1539,1540,1541,1542,1543,1544,1545,1546,1547,1548,1549,1550,1496,1551,1552,1553,1554,1555,1556,1557,1558,1559,1560,1561,1562,1563,1564,1565,1566,1567,1568,1569,1570,1571,1572,1573,1574,1575,909,1576,1577,1578,1579,1580,1581,1582,1583,1584,1585,1586,1587,1588,1589,1590,1591,1592,1593,1594,1595,1322,1596,1597,1598,1599,1600,1601,1602,1603,1604,1605,1606,899,1607,1608,1609,1579,1610,1611,1612,1613,1614,1615,1616,1617,1618,1619,1620,1621,1622,1623,1624,1625,1626,1627,1628,1629,1630,913,1631,1632,1633,1634,1635,1636,1637,1547,1638,1639,1640,1641,1011,1642,1643,962,1644,1645,1646,1647,1648,1649,1650,1651,1652,1653,1654,1655,1656,1657,1658,1659,1264,1660,1661,1662,1663,1664,1665,1666,1667,1668,1669,1670,1301,1671,813,1672,1673,1674,1675,1676,1677,1678,1679,1680,1681,1682,1683,1684,1685,1686,1687,1688,1315,1689,1690,1691,1572,1692,1693,1694,1695,1696,1697,1698,1699,1700,1701,1702,1703,1704,1705,1706,1707,1708,1709,1313,1609,1710,1711,1712,1713,1714,1715,1716,1291,1717,1718,1719,1720,1721,1722,1723,1724,1725,894,1726,1727,1728,1729,1730,1731,1732,1552,1733,1734,1735,1736,1737,1738,1739,1740,1741,1742,1743,1744,1745,1746,1747,1748,1749,1750,1751,1752,1753,1754,1755,1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