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Miroir","32-effet-ecrans-infinis",{"title":879,"slug":880},"Bonnes pratiques lors du partage d’écran","93-meilleures-pratiques-partage-decran",{"title":882,"slug":883},"Partager un fichier Google","198-partager-un-fichier-google",{"title":885,"slug":886},"S’inscrire à un événement Livestorm depuis un événement LinkedIn","233-inscrire-lien-livestorm-linkedin",{"title":888,"slug":889},"Enregistrez Des Personnes A l'Aide de vos Formulaires Marketo","enregistrer-personnes-formulaires-marketo",{"title":891,"slug":892},"Créer votre événement avec Chili Piper","creer-evenement-chili-piper",{"title":894,"slug":895},"Ajouter un arrière-plan virtuel quand vous participez à un événement","ajouter-arriere-plan-virtuel-evenement",{"title":897,"slug":898},"Créer votre premier événement (Vidéo)","creer-premier-evenement-video",{"title":900,"slug":901},"Avez-vous un programme de parrainage ?","programme-parrainage",{"title":903,"slug":904},"La salle ne se charge pas. Pourquoi ?","salle-ne-charge-pas-pourquoi",{"title":906,"slug":907},"Organiser des événements préenregistrés","organiser-evenements-preenregistres",{"title":909,"slug":910},"La réduction de bruit : l'idéal pour des événements fluides et sans distraction","reduction-bruit",{"title":912,"slug":913},"Envoyez-nous vos commentaires","envoyer-vos-commentaires",{"title":915,"slug":916},"Gèrer vos Webhooks Désactivés","gerer-vos-webhooks-desactives",{"title":918,"slug":919},"Planificateurs de réunions disponibles avec Livestorm","planification-reunions-disponibles-livestorm",{"title":921,"slug":922},"Créer votre événement avec Doodle","creer-evenement-doodle",{"title":924,"slug":925},"Importer en masse des inscrits via une autre source","importer-masse-inscrits-autre-source",{"title":927,"slug":928},"Utiliser un appareil photo reflex numérique (DSLR) comme webcam","utiliser-appareil-photographique-reflex-webcam",{"title":930,"slug":931},"Page d'état de Livestorm","page-etat-livestorm",{"title":933,"slug":934},"Ajouter des sous-titres à votre événement","ajouter-sous-titres-evenement",{"title":936,"slug":937},"Créer votre événement avec Salesloft","creer-evenement-salesloft",{"title":939,"slug":940},"Problèmes de partage d'écran","problemes-partage-ecran",{"title":942,"slug":943},"Gérer les fenêtres dans votre salle d’événement","gerer-fenetres-salle-evenement",{"title":945,"slug":946},"Guide d'utilisation pour les participant.e.s","guide-utilisation-participants",{"id":10,"alternativeVersions":948,"slug":12,"seoTitle":954,"seoDescription":955,"name":11,"articles":956,"trackName":61,"trackingBreadcrumbTitle":61},[949,952],{"locale":950,"slug":951},"en","1-events",{"locale":953,"slug":12},"fr","Support Livestorm pour les événements | Conseils d'experts et ressources","Accédez au support complet de Livestorm pour les événements. Vous y trouverez des conseils d'experts, des tutoriels et des ressources détaillés pour créer facilement des événements.",[],{"id":958,"alternativeVersions":959,"collection":964,"slug":963,"seoTitle":61,"seoDescription":61,"theme":965,"icon":968,"integration":971,"name":972,"description":973,"articles":974,"trackName":61,"trackingBreadcrumbTitle":61},"Dk66otAXT-qcVOeQf3dQFw",[960,962],{"locale":950,"slug":961},"8-analytics-data",{"locale":953,"slug":963},"analyses-donnees",{"id":10},{"id":966,"color":967},"141540551","sunburst-red",{"id":969,"name":970},"UOevVwfYTCq4ACbyZw3G5w","poll",null,"Analyses & données","Découvrez comment gérer et exporter vos données dans et hors de vos événements",[975,977,979,981,983,985,987,989,991,993,995,997],{"id":976,"title":456,"slug":457},"HBsSei0CR9KVltSGEib8Qw",{"id":978,"title":459,"slug":460},"Nb9qDVUeQoWSujnqdQ-afA",{"id":980,"title":462,"slug":463},"XiKh1KYcRvyq73B9JwXOpQ",{"id":982,"title":504,"slug":505},"XWjykBI2TOqIlOj6mvnJsA",{"id":984,"title":669,"slug":670},"DhqAA3lXTO6PyJQhrMaVCg",{"id":986,"title":687,"slug":688},"JtcBTcgRTdK9xE1MzGW8Ew",{"id":988,"title":693,"slug":694},"Ts4PjrmmTW2_1fEspFhFXg",{"id":990,"title":696,"slug":697},"chkazWBCRyWB1Hydab5ncw",{"id":992,"title":705,"slug":706},"dqK3Ooo0T_Ospo-pBY2f9g",{"id":994,"title":789,"slug":790},"Ttpsxe-7RziKnI9X89OdVg",{"id":996,"title":858,"slug":859},"bYiXLs7mSFm6C8Pp5kUHRg",{"id":998,"title":924,"slug":925},"GwHA9QwHSCShPFS4VDPL_A",[957,1000],{"id":1001,"alternativeVersions":1002,"collection":1007,"slug":1006,"seoTitle":61,"seoDescription":61,"theme":971,"icon":971,"integration":1008,"name":1016,"description":1017,"articles":1018,"trackName":61,"trackingBreadcrumbTitle":61},"V6VFPvfuQXmJr3Ig48Nhxw",[1003,1005],{"locale":950,"slug":1004},"294-pardot",{"locale":953,"slug":1006},"pardot",{"id":18},{"id":1009,"backgroundColor":1010,"logo":1013},"496411",{"red":45,"green":1011,"blue":1012},161,224,{"alt":971,"height":1014,"url":1015,"width":1014},48,"https://www.datocms-assets.com/1127/1699440931-pardot.svg","Pardot","Rendez Pardot compatible avec Livestorm",[1019,1020,1021],{"id":976,"title":456,"slug":457},{"id":978,"title":459,"slug":460},{"id":980,"title":462,"slug":463},{"id":980,"slug":463,"alternativeVersions":1023,"seoTitle":462,"seoDescription":1027,"categories":1028,"keywords":1031,"title":462,"structuredText":1032,"relatedArticles":1799,"embedding":1802,"trackName":61,"trackingBreadcrumbTitle":61},[1024,1026],{"locale":950,"slug":1025},"connect-livestorm-and-account-engagement-pardot",{"locale":953,"slug":463},"Connectez Livestorm à Account Engagement (Pardot) pour synchroniser automatiquement les sessions de webinar, les inscrits et les données de participation, sans imports manuels. Découvrez comment cela fonctionne et commencez la configuration.",[1029,1030],{"id":1001},{"id":958},"intégration, automation",{"blocks":1033,"links":1092,"value":1098},[1034,1037,1041,1046,1054,1057,1061,1064,1067,1070,1073,1076,1080,1086,1089],{"__typename":1035,"id":1036},"SupportTableOfContentRecord","axvti5sRSWa0yCNDmwpBTA",{"__typename":1038,"id":1039,"content":1040},"SupportTableRecord","YjCIsyoRQVGA0zVsIyLQUw","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\">h>L\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Quand ceci se produit dans Livestorm\u003C/strong>\u003C/th>\n\u003Cth id=\"xvYS\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Ceci se produit du côté de Salesforce / Account Engagement\u003C/strong>\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\">h>L\" class=\"\">Vous publiez une session\u003C/td>\n\u003Ctd id=\"xvYS\" class=\"\">Une campagne est créée dans Salesforce. Connected Campaigns crée ensuite la campagne correspondante dans Account Engagement, ainsi qu'une liste Account Engagement pour cette session\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\">h>L\" class=\"\">Une personne s'inscrit\u003C/td>\n\u003Ctd id=\"xvYS\" class=\"\">Le prospect est créé, ou mis à jour s'il existe déjà, et ajouté à la liste. Une activité externe \u003Cstrong>People registered\u003C/strong> est enregistrée\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\">h>L\" class=\"\">La session se termine\u003C/td>\n\u003Ctd id=\"xvYS\" class=\"\">Le prospect est mis à jour. Sa présence, la durée de participation (en secondes) et le taux de présence, le nombre de questions posées et le nombre de messages envoyés sont enregistrés comme activités externes\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\">h>L\" class=\"\">Une personne regarde le replay ou l'enregistrement à la demande\u003C/td>\n\u003Ctd id=\"xvYS\" class=\"\">Une activité externe \u003Cstrong>Has watched replay\u003C/strong> ou \u003Cstrong>Has watched on-demand\u003C/strong> est enregistrée\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":1042,"id":1043,"ofType":1044,"content":1045},"SupportCalloutRecord","MjUzyaIHQjmcQbj_IbYysw","info","\u003Cp>Vous utilisez également notre connecteur natif Salesforce ? La campagne n'est pas créée deux fois. Le connecteur Account Engagement recherche d'abord la campagne déjà créée par le connecteur natif Salesforce pour cette session et la réutilise ; il n'en crée une nouvelle que s'il n'en trouve aucune. Consultez la section « \u003Ca href=\"http://support.livestorm.co/fr/article/connecter-livestorm-et-account-engagement-pardot#utilisation-simultanee-des-connecteurs-salesforce-et-account-engagement\">Utiliser les deux connecteurs\u003C/a> » ci-dessous.\u003C/p>\n",{"__typename":1047,"id":1048,"image":1049,"maxWidth":971},"SupportImageRecord","XT7jPhPcS3SD7OUu5HHx1A",{"alt":1050,"height":1051,"url":1052,"width":1053},"TBD",570,"https://www.datocms-assets.com/1127/1790153064-dashboard-external-activities.png",1244,{"__typename":1038,"id":1055,"content":1056},"FIAERu6-Qs6-SzqU62ZFCQ","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"oMvS\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Est-ce que cela vous correspond ?\u003C/strong>\u003C/th>\n\u003Cth id=\"BgnF\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Commencez par ceci\u003C/strong>\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"oMvS\" class=\"\">Vous souhaitez utiliser ce connecteur \u003Cstrong>en parallèle du connecteur natif Livestorm-Salesforce\u003C/strong>\u003C/td>\n\u003Ctd id=\"BgnF\" class=\"\">\u003Ca href=\"https://support.livestorm.co/article/advanced-salesforce-configuration\" title=\"Advanced Salesforce configuration\">\u003Cstrong>Configuration avancée de Salesforce\u003C/strong>\u003C/a> → \u003Cem>Utilisation en parallèle du connecteur natif Salesforce\u003C/em>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"oMvS\" class=\"\">Vous avez \u003Cstrong>plusieurs Business Units Account Engagement\u003C/strong> et souhaitez que chaque espace de travail Livestorm alimente la sienne\u003C/td>\n\u003Ctd id=\"BgnF\" class=\"\">\u003Ca href=\"https://support.livestorm.co/article/advanced-salesforce-configuration\" title=\"Advanced Salesforce configuration\">\u003Cstrong>Configuration avancée de Salesforce\u003C/strong>\u003C/a> → \u003Cem>Acheminement des campagnes vers plusieurs Business Units\u003C/em>\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":1042,"id":1058,"ofType":1059,"content":1060},"LJEBKekyTQaIoLhJeIlNDg","warning","\u003Cp>\u003Cstrong>Plusieurs Business Units mais un seul workspace Livestorm ?\u003C/strong>\nPour rediriger les campagnes vers différentes Business Units, il faut UN workspace Livestorm par Business Unit, car le connecteur de chaque workspace envoie ses données vers une Business Unit spécifique. Avec un seul workspace, tous les événements sont envoyés vers la même Business Unit. Contactez votre Customer Success Manager pour convenir de la bonne approche avant de commencer.\u003C/p>\n",{"__typename":1042,"id":1062,"ofType":1059,"content":1063},"TvASetV_RqqPG2edccSXCQ","\u003Cp>Si les exigences relatives au profil et aux autorisations ci-dessous ne sont pas respectées, l'authentification échouera.\u003C/p>\n",{"__typename":1038,"id":1065,"content":1066},"SmQ-0R9AQRemd3w3ayj2fA","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"JZZS\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Autorisation\u003C/strong>\u003C/th>\n\u003Cth id=\"_E_D\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Pourquoi elle est nécessaire\u003C/strong>\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"JZZS\" class=\"\">Profil \u003Cstrong>Administrateur système\u003C/strong> sur Salesforce\u003C/td>\n\u003Ctd id=\"_E_D\" class=\"\">Obligatoire — il permet à l'API Livestorm d'accéder à votre compte Salesforce\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"JZZS\" class=\"\">Capacité \u003Ca href=\"https://help.salesforce.com/s/articleView?id=sf.pardot_admin_marketing_admin.htm&type=5\">Administrateur marketing\u003C/a> (Marketing Setup Administrator)\u003C/td>\n\u003Ctd id=\"_E_D\" class=\"\">Gestion quotidienne du connecteur et de ses activités externes\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":1042,"id":1068,"ofType":1044,"content":1069},"euKOLt_eRV2tf-X7kZl3qA","\u003Cp>Nous vous recommandons de vous authentifier avec un utilisateur d'intégration Salesforce dédié plutôt qu'avec un compte personnel.\u003C/p>\n",{"__typename":1038,"id":1071,"content":1072},"eXIPNoA3Rv-zJl9FzEdW4w","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"ICVg\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Objet\u003C/strong>\u003C/th>\n\u003Cth id=\"?>HU\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>À quoi ça sert\u003C/strong>\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"ICVg\" class=\"\">Campagnes\u003C/td>\n\u003Ctd id=\"?>HU\" class=\"\">Pour segmenter les \u003Cstrong>nouveaux\u003C/strong> prospects par session Livestorm. Les nouveaux prospects sont associés à la campagne en tant que \u003Cstrong>Source Campaign\u003C/strong>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"ICVg\" class=\"\">Listes\u003C/td>\n\u003Ctd id=\"?>HU\" class=\"\">Pour segmenter les prospects par session Livestorm — chaque inscrit, nouveau ou existant\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"ICVg\" class=\"\">Prospects\u003C/td>\n\u003Ctd id=\"?>HU\" class=\"\">Pour refléter vos inscrits Livestorm\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"ICVg\" class=\"\">External Activities\u003C/td>\n\u003Ctd id=\"?>HU\" class=\"\">Pour stocker les données d'inscription et de participation de chaque prospect\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":1038,"id":1074,"content":1075},"K19I1enDQ1awFex4JjVJig","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\":`m_\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Activité\u003C/strong>\u003C/th>\n\u003Cth id=\">tzb\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Quand elle est enregistrée\u003C/strong>\u003C/th>\n\u003Cth id=\"~jNG\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Ce qu'elle stocke\u003C/strong>\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\":`m_\" class=\"\">\u003Cstrong>Personnes inscrites\u003C/strong>\u003C/td>\n\u003Ctd id=\">tzb\" class=\"\">À l'inscription\u003C/td>\n\u003Ctd id=\"~jNG\" class=\"\">Nom de l'événement et date/heure de la session\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\":`m_\" class=\"\">\u003Cstrong>Session suivie\u003C/strong>\u003C/td>\n\u003Ctd id=\">tzb\" class=\"\">À la fin de la session\u003C/td>\n\u003Ctd id=\"~jNG\" class=\"\">Nom de l'événement et date/heure de la session\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\":`m_\" class=\"\">\u003Cstrong>Session non suivie\u003C/strong>\u003C/td>\n\u003Ctd id=\">tzb\" class=\"\">À la fin de la session\u003C/td>\n\u003Ctd id=\"~jNG\" class=\"\">Nom de l'événement et date/heure de la session\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\":`m_\" class=\"\">\u003Cstrong>Durée de participation\u003C/strong>\u003C/td>\n\u003Ctd id=\">tzb\" class=\"\">À la fin de la session\u003C/td>\n\u003Ctd id=\"~jNG\" class=\"\">Durée en secondes\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\":`m_\" class=\"\">\u003Cstrong>Taux de participation\u003C/strong>\u003C/td>\n\u003Ctd id=\">tzb\" class=\"\">À la fin de la session\u003C/td>\n\u003Ctd id=\"~jNG\" class=\"\">Durée en pourcentage\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\":`m_\" class=\"\">\u003Cstrong>Messages envoyés\u003C/strong>\u003C/td>\n\u003Ctd id=\">tzb\" class=\"\">À la fin de la session\u003C/td>\n\u003Ctd id=\"~jNG\" class=\"\">Le nombre de messages de chat envoyés, le cas échéant — uniquement un décompte, pas les messages eux-mêmes\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\":`m_\" class=\"\">\u003Cstrong>Questions posées\u003C/strong>\u003C/td>\n\u003Ctd id=\">tzb\" class=\"\">À la fin de la session\u003C/td>\n\u003Ctd id=\"~jNG\" class=\"\">Le nombre de questions posées, le cas échéant — uniquement un décompte, pas les questions elles-mêmes\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\":`m_\" class=\"\">\u003Cstrong>A regardé le replay\u003C/strong>\u003C/td>\n\u003Ctd id=\">tzb\" class=\"\">Au visionnage du replay\u003C/td>\n\u003Ctd id=\"~jNG\" class=\"\">Pour les événements en direct\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\":`m_\" class=\"\">\u003Cstrong>A regardé à la demande\u003C/strong>\u003C/td>\n\u003Ctd id=\">tzb\" class=\"\">Au visionnage à la demande\u003C/td>\n\u003Ctd id=\"~jNG\" class=\"\">Pour les événements à la demande\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":1042,"id":1077,"ofType":1078,"content":1079},"FzNYTNTwSIyVn88rlSN1Ag","success","\u003Cp>Ces types d'activité doivent être créés dans Account Engagement avant que le connecteur puisse y écrire, et les noms d'API doivent correspondre exactement. La liste complète des noms d'API se trouve dans 🔗 \u003Ca href=\"https://support.livestorm.co/article/set-up-the-account-engagement-pardot-connector\">Configurer le connecteur Account Engagement (Pardot)\u003C/a>.\u003C/p>\n",{"__typename":1047,"id":1081,"image":1082,"maxWidth":971},"OMOyI6AqQBqrCpjIJzC35w",{"alt":1050,"height":1083,"url":1084,"width":1085},680,"https://www.datocms-assets.com/1127/1790152970-dashboard-data-flow-salesforce-pardot.png",1512,{"__typename":1038,"id":1087,"content":1088},"S3tK4xYxQXqvW6cm-nQGlA","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"pyZ\u003C\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Données\u003C/strong>\u003C/th>\n\u003Cth id=\"HuY^\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Connecteur natif Salesforce\u003C/strong>\u003C/th>\n\u003Cth id=\"PESi\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Connecteur Account Engagement\u003C/strong>\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"pyZ\u003C\" class=\"\">Campagne par session\u003C/td>\n\u003Ctd id=\"HuY^\" class=\"\">La crée\u003C/td>\n\u003Ctd id=\"PESi\" class=\"\">La crée — ou \u003Cstrong>réutilise\u003C/strong> celle de Salesforce\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"pyZ\u003C\" class=\"\">Leads et contacts\u003C/td>\n\u003Ctd id=\"HuY^\" class=\"\">Oui\u003C/td>\n\u003Ctd id=\"PESi\" class=\"\">—\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"pyZ\u003C\" class=\"\">Membres de campagne et statut des membres\u003C/td>\n\u003Ctd id=\"HuY^\" class=\"\">Oui\u003C/td>\n\u003Ctd id=\"PESi\" class=\"\">—\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"pyZ\u003C\" class=\"\">Prospects\u003C/td>\n\u003Ctd id=\"HuY^\" class=\"\">—\u003C/td>\n\u003Ctd id=\"PESi\" class=\"\">Oui\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"pyZ\u003C\" class=\"\">Liste par session\u003C/td>\n\u003Ctd id=\"HuY^\" class=\"\">—\u003C/td>\n\u003Ctd id=\"PESi\" class=\"\">Oui\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"pyZ\u003C\" class=\"\">Activités externes\u003C/td>\n\u003Ctd id=\"HuY^\" class=\"\">—\u003C/td>\n\u003Ctd id=\"PESi\" class=\"\">Oui\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":1042,"id":1090,"ofType":1044,"content":1091},"Wpq0a8xJQHeft8nqdiSEaQ","\u003Cp>La marketplace d'applications native dans la section « Apps » de votre compte Livestorm n'est pas encore reliée à la marketplace Integry. Ainsi, l'intégration Pardot apparaîtra toujours comme désactivée dans votre compte Livestorm. Merci d'ignorer ceci pour le moment et de considérer votre marketplace Integry comme la référence. Nous fusionnerons les deux marketplaces à l'avenir.\u003C/p>\n",[1093,1095,1096],{"__typename":1094,"id":976,"slug":457,"title":456},"SupportArticleRecord",{"__typename":1094,"id":978,"slug":460,"title":459},{"__typename":1094,"id":1097,"slug":658,"title":657},"QqqeeFg_Sh23B6Papm2D6Q",{"schema":1099,"document":1100},"dast",{"type":1101,"children":1102},"root",[1103,1118,1152,1156,1162,1191,1193,1197,1201,1202,1203,1212,1216,1217,1221,1225,1254,1258,1268,1272,1273,1279,1280,1284,1296,1297,1301,1322,1327,1328,1337,1338,1342,1346,1347,1351,1363,1378,1382,1386,1400,1404,1437,1441,1449,1453,1461,1465,1469,1470,1471,1475,1479,1480,1484,1488,1489,1493,1510,1514,1518,1527,1531,1535,1536,1540,1544,1559,1563,1573,1577,1582,1586,1591,1605,1610,1614,1619,1623,1628,1632,1637,1648,1653,1657,1662,1666,1671,1675,1679,1686,1691,1695,1700,1711,1716,1720,1725,1729,1744,1749,1764,1773,1778,1782],{"type":1104,"children":1105},"paragraph",[1106,1111,1113,1116],{"type":1107,"marks":1108,"value":1110},"span",[1109],"strong","Account Engagement (anciennement Pardot)",{"type":1107,"value":1112}," est ",{"type":1107,"marks":1114,"value":1115},[1109],"la plateforme d'automatisation marketing B2B de Salesforce",{"type":1107,"value":1117},", couvrant l'automatisation des e-mails, les campagnes ciblées et la gestion des leads.",{"type":1104,"children":1119},[1120,1122,1125,1127,1130,1132,1135,1137,1140,1142,1145,1147,1150],{"type":1107,"value":1121},"Notre connecteur relie votre espace de travail ",{"type":1107,"marks":1123,"value":1124},[1109],"Livestorm",{"type":1107,"value":1126}," à votre instance ",{"type":1107,"marks":1128,"value":1129},[1109],"Account Engagement",{"type":1107,"value":1131}," : chaque ",{"type":1107,"marks":1133,"value":1134},[1109],"session",{"type":1107,"value":1136}," obtient sa propre ",{"type":1107,"marks":1138,"value":1139},[1109],"campagne",{"type":1107,"value":1141}," et liste, chaque ",{"type":1107,"marks":1143,"value":1144},[1109],"inscrit",{"type":1107,"value":1146}," devient un prospect, et leur ",{"type":1107,"marks":1148,"value":1149},[1109],"présence et leur engagement",{"type":1107,"value":1151}," sont enregistrés automatiquement, sans importation manuelle.",{"type":1104,"children":1153},[1154],{"type":1107,"value":1155},"Cet article explique ce que fait le connecteur, comment il fonctionne et les étapes de configuration que vous devez suivre.",{"type":1157,"level":1158,"children":1159},"heading",2,[1160],{"type":1107,"value":1161},"Articles et pages associés",{"type":1163,"style":1164,"children":1165},"list","bulleted",[1166,1181],{"type":1167,"children":1168},"listItem",[1169],{"type":1104,"children":1170},[1171],{"item":976,"meta":1172,"type":1176,"children":1177},[1173],{"id":1174,"value":1175},"target","_blank","itemLink",[1178],{"type":1107,"marks":1179,"value":1180},[1109],"Configurer le connecteur Account Engagement (Pardot)",{"type":1167,"children":1182},[1183],{"type":1104,"children":1184},[1185],{"item":978,"meta":1186,"type":1176,"children":1188},[1187],{"id":1174,"value":1175},[1189],{"type":1107,"marks":1190,"value":459},[1109],{"item":1036,"type":1192},"block",{"type":1157,"level":1158,"children":1194},[1195],{"type":1107,"value":1196},"Ce que fait le connecteur",{"type":1104,"children":1198},[1199],{"type":1107,"value":1200},"Une fois le connecteur activé sur un espace de travail Livestorm, ceci se produit automatiquement pour chaque nouvelle session dans cet espace de travail :",{"item":1039,"type":1192},{"item":1043,"type":1192},{"type":1104,"children":1204},[1205,1207,1210],{"type":1107,"value":1206},"Les personnes peuvent s'inscrire soit via vos formulaires d'inscription Livestorm, soit via vos propres formulaires ",{"type":1107,"marks":1208,"value":1209},[1109],"Account Engagement ",{"type":1107,"value":1211},"— le connecteur prend en charge les deux.",{"type":1104,"children":1213},[1214],{"type":1107,"value":1215},"Tout est enregistré dans la fiche du prospect, où cela peut alimenter vos règles d'automatisation, vos règles de segmentation et vos programmes Engagement Studio, dans les limites appliquées par Account Engagement aux activités externes.",{"item":1048,"type":1192},{"type":1157,"level":1158,"children":1218},[1219],{"type":1107,"value":1220},"Ce qu'il ne fait pas",{"type":1104,"children":1222},[1223],{"type":1107,"value":1224},"À savoir avant de commencer :",{"type":1163,"style":1164,"children":1226},[1227,1236,1245],{"type":1167,"children":1228},[1229],{"type":1104,"children":1230},[1231,1234],{"type":1107,"marks":1232,"value":1233},[1109],"Ce n'est pas rétroactif.",{"type":1107,"value":1235}," Il crée uniquement des campagnes, des listes, des prospects et des activités externes pour les sessions créées après son activation. Si vous testez sur une session créée auparavant, rien ne sera synchronisé.",{"type":1167,"children":1237},[1238],{"type":1104,"children":1239},[1240,1243],{"type":1107,"marks":1241,"value":1242},[1109],"Il ne peut pas utiliser une campagne que vous avez déjà.",{"type":1107,"value":1244}," Une session ne peut être associée qu'à une campagne créée par le connecteur lui-même. (L'exception est lorsque vous utilisez également notre connecteur natif Salesforce.)",{"type":1167,"children":1246},[1247],{"type":1104,"children":1248},[1249,1252],{"type":1107,"marks":1250,"value":1251},[1109],"Il ne crée pas de Leads, de Contacts ou de Membres de campagne.",{"type":1107,"value":1253}," Ceux-ci sont gérés par notre connecteur natif Salesforce, que vous pouvez utiliser en parallèle de celui-ci.",{"type":1157,"level":1158,"children":1255},[1256],{"type":1107,"value":1257},"Quel guide dois-je suivre ?",{"type":1104,"children":1259},[1260,1262,1266],{"type":1107,"value":1261},"Tout le monde suit ",{"item":976,"type":1176,"children":1263},[1264],{"type":1107,"marks":1265,"value":1180},[1109],{"type":1107,"value":1267},". Cela constitue l'intégralité de la configuration pour la plupart des clients.",{"type":1104,"children":1269},[1270],{"type":1107,"value":1271},"Deux situations nécessitent une configuration Salesforce supplémentaire :",{"item":1055,"type":1192},{"type":1104,"children":1274},[1275],{"type":1107,"marks":1276,"value":1278},[1277],"emphasis","Les deux s'appliquent ? Faites les deux, dans cet ordre, puis suivez le guide de configuration.",{"item":1058,"type":1192},{"type":1157,"level":1158,"children":1281},[1282],{"type":1107,"value":1283},"Prérequis et autorisations",{"type":1104,"children":1285},[1286,1288,1291,1294],{"type":1107,"value":1287},"L'intégration Livestorm/Account Engagement est uniquement disponible pour les ",{"type":1107,"marks":1289,"value":1290},[1109],"clients Livestorm ",{"type":1107,"marks":1292,"value":55},[1109,1293],"highlight",{"type":1107,"value":1295},", en tant qu'option payante.",{"item":1062,"type":1192},{"type":1104,"children":1298},[1299],{"type":1107,"value":1300},"Avant de configurer le connecteur, assurez-vous que :",{"type":1163,"style":1302,"children":1303},"numbered",[1304,1310,1316],{"type":1167,"children":1305},[1306],{"type":1104,"children":1307},[1308],{"type":1107,"value":1309},"Vous disposez d'un compte Account Engagement Plus, Advanced ou Premium, et vous utilisez l'application Account Engagement Lightning.",{"type":1167,"children":1311},[1312],{"type":1104,"children":1313},[1314],{"type":1107,"value":1315},"Vous avez activé les Connected Campaigns entre Account Engagement et Salesforce.",{"type":1167,"children":1317},[1318],{"type":1104,"children":1319},[1320],{"type":1107,"value":1321},"Vous avez accès à la fois à votre espace de travail Livestorm et à votre instance Account Engagement.",{"type":1157,"level":1323,"children":1324},3,[1325],{"type":1107,"value":1326},"Autorisations utilisateur",{"item":1065,"type":1192},{"type":1104,"children":1329},[1330,1332,1335],{"type":1107,"value":1331},"Pour vérifier votre profil et vos autorisations actuels, rendez-vous dans la section ",{"type":1107,"marks":1333,"value":1334},[1109],"Users",{"type":1107,"value":1336}," du panneau d'administration Salesforce.",{"item":1068,"type":1192},{"type":1157,"level":1158,"children":1339},[1340],{"type":1107,"value":1341},"Concepts clés et architecture",{"type":1157,"level":1323,"children":1343},[1344],{"type":1107,"value":1345},"Objets clés utilisés",{"item":1071,"type":1192},{"type":1157,"level":1323,"children":1348},[1349],{"type":1107,"value":1350},"À propos des activités externes",{"type":1104,"children":1352},[1353,1355,1357,1359,1361],{"type":1107,"value":1354},"External Activities est une fonctionnalité ",{"type":1107,"marks":1356,"value":1129},[1109],{"type":1107,"value":1358}," permettant de suivre l'engagement des prospects en dehors de ",{"type":1107,"marks":1360,"value":1129},[1109],{"type":1107,"value":1362},". En capturant les données de présence sous forme d'activité externe, vous pouvez voir quels prospects ont participé à votre événement et effectuer un suivi auprès d'eux par la suite.",{"type":1104,"children":1364},[1365,1367,1376],{"type":1107,"value":1366},"Les données issues des activités externes actives peuvent être utilisées dans les règles d'automatisation, les règles de segmentation et les programmes Engagement Studio. Account Engagement applique ses propres règles et limites concernant le fonctionnement des activités externes dans chacun de ces outils. Nous vous invitons donc à consulter la page ",{"url":1368,"meta":1369,"type":1371,"children":1372},"https://developer.salesforce.com/docs/marketing/pardot/guide/external-activity-guide.html",[1370],{"id":1174,"value":1175},"link",[1373],{"type":1107,"marks":1374,"value":1375},[1277],"Considerations for Using External Activity",{"type":1107,"value":1377}," de Salesforce avant de construire un workflow basé sur celles-ci.",{"type":1157,"level":1323,"children":1379},[1380],{"type":1107,"value":1381},"Déclencheurs et actions clés",{"type":1104,"children":1383},[1384],{"type":1107,"value":1385},"Chaque fois que vous créez une session dans Livestorm, le connecteur va :",{"type":1163,"style":1164,"children":1387},[1388,1394],{"type":1167,"children":1389},[1390],{"type":1104,"children":1391},[1392],{"type":1107,"value":1393},"Créer une campagne dans Salesforce, que Connected Campaigns synchronise ensuite avec Account Engagement (si vous utilisez également le connecteur natif Salesforce, la campagne créée pour cette session est réutilisée à la place, afin d'éviter de vous retrouver avec deux campagnes).",{"type":1167,"children":1395},[1396],{"type":1104,"children":1397},[1398],{"type":1107,"value":1399},"Créer une liste associée à cette campagne.",{"type":1104,"children":1401},[1402],{"type":1107,"value":1403},"Chaque fois qu'une personne s'inscrit à cette session, cela va :",{"type":1163,"style":1164,"children":1405},[1406,1431],{"type":1167,"children":1407},[1408,1412],{"type":1104,"children":1409},[1410],{"type":1107,"value":1411},"Créer ou mettre à jour un prospect, en utilisant les champs que vous avez mappés entre Livestorm et Account Engagement :",{"type":1163,"style":1164,"children":1413},[1414,1420],{"type":1167,"children":1415},[1416],{"type":1104,"children":1417},[1418],{"type":1107,"value":1419},"Si un prospect avec la même adresse e-mail existe déjà, il est mis à jour avec les champs Livestorm mappés et ajouté à la liste associée.",{"type":1167,"children":1421},[1422],{"type":1104,"children":1423},[1424,1426,1429],{"type":1107,"value":1425},"Sinon, un nouveau prospect est créé et ajouté à la fois à la campagne associée (en tant que ",{"type":1107,"marks":1427,"value":1428},[1109],"Source Campaign",{"type":1107,"value":1430},") et à la liste associée.",{"type":1167,"children":1432},[1433],{"type":1104,"children":1434},[1435],{"type":1107,"value":1436},"Créer une activité externe enregistrant les données d'inscription sur le prospect.",{"type":1104,"children":1438},[1439],{"type":1107,"value":1440},"Lorsque la session se termine, elle va :",{"type":1163,"style":1164,"children":1442},[1443],{"type":1167,"children":1444},[1445],{"type":1104,"children":1446},[1447],{"type":1107,"value":1448},"Mettre à jour le prospect et créer des activités externes enregistrant les données de présence.",{"type":1104,"children":1450},[1451],{"type":1107,"value":1452},"Chaque fois qu'une personne regarde le replay de la session, cela va :",{"type":1163,"style":1164,"children":1454},[1455],{"type":1167,"children":1456},[1457],{"type":1104,"children":1458},[1459],{"type":1107,"value":1460},"Créer des activités externes qui stockent les données de visionnage du replay.",{"type":1157,"level":1323,"children":1462},[1463],{"type":1107,"value":1464},"Liste des principales activités externes",{"type":1104,"children":1466},[1467],{"type":1107,"value":1468},"Neuf activités externes sont disponibles. Chacune inclut la date et l'heure de sa création :",{"item":1074,"type":1192},{"item":1077,"type":1192},{"type":1157,"level":1158,"children":1472},[1473],{"type":1107,"value":1474},"Flux de données et modèles d'intégration",{"type":1104,"children":1476},[1477],{"type":1107,"value":1478},"Tous les prospects qui s'inscrivent sont ajoutés à la liste. De plus, les tout nouveaux prospects sont également ajoutés à la campagne.",{"item":1081,"type":1192},{"type":1157,"level":1323,"children":1481},[1482],{"type":1107,"value":1483},"Utilisation simultanée des connecteurs Salesforce et Account Engagement",{"type":1104,"children":1485},[1486],{"type":1107,"value":1487},"Livestorm dispose de deux connecteurs indépendants que vous pouvez utiliser simultanément sur le même espace de travail. Ils sont complémentaires :",{"item":1087,"type":1192},{"type":1104,"children":1490},[1491],{"type":1107,"value":1492},"Utiliser les deux vous permet d'obtenir les données de participation côté Salesforce ainsi que l'engagement au niveau des prospects dans Account Engagement, sans dupliquer les campagnes : le connecteur Account Engagement recherche une campagne existante à l'aide d'un champ ID de session sur l'objet Campaign et enrichit cette campagne au lieu d'en créer une seconde.",{"type":1104,"children":1494},[1495,1497,1503,1505,1508],{"type":1107,"value":1496},"La configuration de ce champ d'ID de session est la seule chose supplémentaire que vous devez faire. Voir 🔗 ",{"item":978,"meta":1498,"type":1176,"children":1500},[1499],{"id":1174,"value":1175},[1501],{"type":1107,"marks":1502,"value":459},[1109],{"type":1107,"value":1504}," → ",{"type":1107,"marks":1506,"value":1507},[1277],"Fonctionner en parallèle du connecteur natif Salesforce",{"type":1107,"value":1509},".",{"type":1157,"level":1323,"children":1511},[1512],{"type":1107,"value":1513},"Travailler avec plusieurs unités commerciales",{"type":1104,"children":1515},[1516],{"type":1107,"value":1517},"Si vous disposez de plusieurs Business Units Account Engagement, le connecteur peut envoyer les données de chaque workspace Livestorm vers une Business Unit spécifique. Le routage s'effectue via les types d'enregistrement de campagne : chaque Business Unit est configurée pour ne synchroniser que son propre type d'enregistrement, et le connecteur de chaque workspace applique ce type d'enregistrement aux campagnes qu'il crée.",{"type":1104,"children":1519},[1520,1522,1525],{"type":1107,"value":1521},"Le modèle consiste en ",{"type":1107,"marks":1523,"value":1524},[1109],"un espace de travail Livestorm et un type d'enregistrement par unité commerciale",{"type":1107,"value":1526}," — trois unités commerciales signifient trois espaces de travail Livestorm et trois types d'enregistrement.",{"type":1157,"level":1158,"children":1528},[1529],{"type":1107,"value":1530},"Configuration et tests",{"type":1104,"children":1532},[1533],{"type":1107,"value":1534},"Nous avons développé l'intégration Livestorm/Account Engagement avec notre partenaire Integry, une plateforme d'intégration en tant que service (iPaaS) qui nous permet de créer rapidement des intégrations basées sur le cloud.",{"item":1090,"type":1192},{"type":1104,"children":1537},[1538],{"type":1107,"value":1539},"Pour configurer votre intégration, rendez-vous simplement sur votre marketplace Integry (demandez le lien à votre Customer Success Manager), sélectionnez la carte Salesforce Pardot, puis installez le flux Pardot Campaigns. ",{"type":1104,"children":1541},[1542],{"type":1107,"value":1543},"Avant d'utiliser le connecteur pour de vrais événements, effectuez un test sur une nouvelle session : publiez-la, attendez que la campagne apparaisse dans Account Engagement, inscrivez une adresse e-mail de test, puis participez et vérifiez les activités externes sur le prospect. ",{"type":1104,"children":1545},[1546,1548,1554,1555,1558],{"type":1107,"value":1547},"Consultez 🔗  ",{"item":976,"meta":1549,"type":1176,"children":1551},[1550],{"id":1174,"value":1175},[1552],{"type":1107,"marks":1553,"value":1180},[1109],{"type":1107,"value":1504},{"type":1107,"marks":1556,"value":1557},[1277],"Tester votre configuration",{"type":1107,"value":1509},{"type":1104,"children":1560},[1561],{"type":1107,"value":1562},"Si votre installation nécessite une configuration avancée de Salesforce, commencez par cela : le programme d'installation vous demandera les valeurs que vous aurez définies à cet endroit. ",{"type":1104,"children":1564},[1565,1567,1571],{"type":1107,"value":1566},"Si vous avez un doute, consultez la section « ",{"url":1568,"type":1371,"children":1569},"http://support.livestorm.co/fr/article/connecter-livestorm-et-account-engagement-pardot#quel-guide-dois-je-suivre-",[1570],{"type":1107,"value":1257},{"type":1107,"value":1572}," »",{"type":1157,"level":1158,"children":1574},[1575],{"type":1107,"value":1576},"Foire aux questions",{"type":1104,"children":1578},[1579],{"type":1107,"marks":1580,"value":1581},[1109],"Le connecteur est-il rétroactif ?",{"type":1104,"children":1583},[1584],{"type":1107,"value":1585},"Pas pour le moment. Cela crée uniquement une nouvelle campagne, une nouvelle liste, de nouveaux prospects et de nouvelles activités externes pour les sessions créées après son activation. Si vous effectuez un test sur une session créée avant l'activation, les données ne seront tout simplement pas synchronisées avec votre instance Account Engagement.",{"type":1104,"children":1587},[1588],{"type":1107,"marks":1589,"value":1590},[1109],"Comment activer l'intégration dans mon compte Livestorm ?",{"type":1104,"children":1592},[1593,1595,1600],{"type":1107,"value":1594},"Comme le connecteur est développé avec notre partenaire Integry, il n'est pas possible de l'activer depuis votre compte Livestorm pour le moment. Rendez-vous sur notre Integry Marketplace (demandez le lien à votre Customer Success Manager) et suivez le guide de configuration : 🔗 ",{"item":976,"type":1176,"children":1596},[1597],{"type":1107,"marks":1598,"value":1599},[1109],"C",{"item":976,"type":1176,"children":1601},[1602],{"type":1107,"marks":1603,"value":1604},[1109],"onfigurez votre intégration",{"type":1104,"children":1606},[1607],{"type":1107,"marks":1608,"value":1609},[1109],"Comment fonctionne l'intégration avec Livestorm ?",{"type":1104,"children":1611},[1612],{"type":1107,"value":1613},"Il permet aux clients Enterprise disposant de l'option payante de relier leur espace de travail Livestorm à leur instance Account Engagement. Il crée des campagnes, des listes et des prospects associés aux sessions Livestorm, et stocke les données de participation sur l'objet Prospect via les External Activities.",{"type":1104,"children":1615},[1616],{"type":1107,"marks":1617,"value":1618},[1109],"Puis-je associer mes sessions Livestorm à des campagnes que j'ai déjà créées ?",{"type":1104,"children":1620},[1621],{"type":1107,"value":1622},"Pas pour le moment. Une session ne peut être associée qu'à une campagne créée par notre connecteur dans votre instance Account Engagement.",{"type":1104,"children":1624},[1625],{"type":1107,"marks":1626,"value":1627},[1109],"Puis-je renommer les campagnes créées par le connecteur pour qu'elles correspondent à mes propres conventions de nommage ?",{"type":1104,"children":1629},[1630],{"type":1107,"value":1631},"Absolument. Le mapping est effectué au niveau de l'ID de campagne/session, donc renommer une campagne par la suite ne rompra pas la connexion.",{"type":1104,"children":1633},[1634],{"type":1107,"marks":1635,"value":1636},[1109],"Que sont les activités externes dans Account Engagement ?",{"type":1104,"children":1638},[1639,1641,1646],{"type":1107,"value":1640},"Une fonctionnalité qui vous permet de suivre les données d'engagement des prospects en dehors d'Account Engagement. En capturant les données de participation sous forme d'activité externe, vous pouvez suivre quels prospects ont assisté à votre événement Livestorm. Les données issues d'activités externes actives peuvent être utilisées dans les règles d'automatisation, les règles de segmentation et les programmes Engagement Studio. Les règles d'automatisation sont soumises aux règles et limites propres à Account Engagement — voir la section « ",{"url":1642,"type":1371,"children":1643},"https://help.salesforce.com/s/articleView?id=mktg.pardot_external_activity_considerations.htm&type=5",[1644],{"type":1107,"value":1645},"Considérations relatives à l'utilisation des activités externes",{"type":1107,"value":1647}," » de Salesforce.",{"type":1104,"children":1649},[1650],{"type":1107,"marks":1651,"value":1652},[1109],"Où puis-je voir ces activités externes ?",{"type":1104,"children":1654},[1655],{"type":1107,"value":1656},"Les activités externes sont enregistrées dans l'objet Prospect lorsqu'une personne s'inscrit et lorsqu'une session se termine. Pour les consulter, cliquez sur le prospect et ouvrez l'onglet External Activities.",{"type":1104,"children":1658},[1659],{"type":1107,"marks":1660,"value":1661},[1109],"Où puis-je trouver la liste de tous les inscrits à ma session ?",{"type":1104,"children":1663},[1664],{"type":1107,"value":1665},"Chaque prospect qui s'inscrit à une session est ajouté à la liste créée pour cette session.",{"type":1104,"children":1667},[1668],{"type":1107,"marks":1669,"value":1670},[1109],"Quelle est la différence entre une liste et une campagne ?",{"type":1104,"children":1672},[1673],{"type":1107,"value":1674},"Une liste se rapproche de la définition plus traditionnelle d'une campagne marketing dans un CRM : chaque prospect qui s'inscrit à une session est ainsi enregistré dans la liste correspondante. ",{"type":1104,"children":1676},[1677],{"type":1107,"value":1678},"Une campagne existe principalement pour suivre la première interaction d’un prospect avec vous, c’est-à-dire la source, afin que nous associions à la campagne créée par notre connecteur uniquement les nouveaux prospects provenant de cette session.",{"type":1104,"children":1680},[1681,1683],{"type":1107,"value":1682},"En termes plus simples : ",{"type":1107,"marks":1684,"value":1685},[1109],"un nouveau prospect est ajouté à la fois à la liste et à la campagne ; un prospect existant est ajouté uniquement à la liste.",{"type":1104,"children":1687},[1688],{"type":1107,"marks":1689,"value":1690},[1109],"Que se passe-t-il s'il y a plusieurs sessions pour le même événement ?",{"type":1104,"children":1692},[1693],{"type":1107,"value":1694},"Chaque session est traitée individuellement, qu'elle appartienne ou non au même événement. Chaque session dispose de sa propre campagne et de sa propre liste, qui incluent toutes deux la date et l'heure de la session, afin de pouvoir distinguer les sessions d'un même événement.",{"type":1104,"children":1696},[1697],{"type":1107,"marks":1698,"value":1699},[1109],"L'inscription va-t-elle créer des doublons si la personne existe déjà ?",{"type":1104,"children":1701},[1702,1704],{"type":1107,"value":1703},"Non. Lorsqu'une personne s'inscrit, nous vérifions si un prospect avec la même adresse e-mail existe déjà. Si ce n'est pas le cas, nous en créons un ; s'il existe déjà, nous le mettons simplement à jour avec les nouvelles informations d'inscription. ",{"url":1705,"meta":1706,"type":1371,"children":1708},"https://help.salesforce.com/s/articleView?language=en_US&id=000381479&type=1",[1707],{"id":1174,"value":1175},[1709],{"type":1107,"value":1710},"Plus d'info sur les listes et les campagnes",{"type":1104,"children":1712},[1713],{"type":1107,"marks":1714,"value":1715},[1109],"Que se passe-t-il si plusieurs prospects existent déjà avec la même adresse e-mail ?",{"type":1104,"children":1717},[1718],{"type":1107,"value":1719},"Nous mettons à jour le prospect avec l'activité la plus récente, en nous basant sur la logique existante d'Account Engagement.",{"type":1104,"children":1721},[1722],{"type":1107,"marks":1723,"value":1724},[1109],"Puis-je utiliser le connecteur Account Engagement et le connecteur natif Salesforce en même temps ?",{"type":1104,"children":1726},[1727],{"type":1107,"value":1728},"Oui, et de nombreux clients le font. Le connecteur natif Salesforce gère les Leads, les Contacts, ainsi que les Campaign Members ; ce connecteur gère les Prospects, les Lists et les External Activities. ",{"type":1104,"children":1730},[1731,1733,1739,1740,1743],{"type":1107,"value":1732},"Pour éviter les campagnes en double, complétez d'abord : 🔗",{"item":978,"meta":1734,"type":1176,"children":1736},[1735],{"id":1174,"value":1175},[1737],{"type":1107,"marks":1738,"value":459},[1109],{"type":1107,"value":1504},{"type":1107,"marks":1741,"value":1742},[1277],"Fonctionnement en parallèle du connecteur natif Salesforce",{"type":1107,"value":1509},{"type":1104,"children":1745},[1746],{"type":1107,"marks":1747,"value":1748},[1109],"Que dois-je faire si je rencontre un problème ?",{"type":1104,"children":1750},[1751,1753,1756,1758,1762],{"type":1107,"value":1752},"Commencez par ",{"item":976,"type":1176,"children":1754},[1755],{"type":1107,"value":1180},{"type":1107,"value":1757}," → Si certains éléments ne se sont pas synchronisés. Si cela ne résout pas le problème, ",{"item":1097,"type":1176,"children":1759},[1760],{"type":1107,"value":1761},"contactez notre équipe d'assistance",{"type":1107,"value":1763}," ",{"type":1104,"children":1765},[1766,1768,1771],{"type":1107,"value":1767},"Pour éviter les doublons de campagnes, effectuez les étapes suivantes : 🔗",{"item":978,"type":1176,"children":1769},[1770],{"type":1107,"value":459},{"type":1107,"value":1772}," → En le faisant fonctionner en parallèle du connecteur natif de Salesforce dans un premier temps.",{"type":1104,"children":1774},[1775],{"type":1107,"marks":1776,"value":1777},[1109],"Puis-je attribuer différents espaces de travail Livestorm à différentes unités commerciales ?",{"type":1104,"children":1779},[1780],{"type":1107,"value":1781},"Oui — un espace de travail par unité commerciale, réparti à l'aide de types d'enregistrement de campagne. ",{"type":1104,"children":1783},[1784,1786,1793,1795,1798],{"type":1107,"value":1785},"Voir : 🔗",{"item":978,"meta":1787,"type":1176,"children":1789},[1788],{"id":1174,"value":1175},[1790,1792],{"type":1107,"marks":1791,"value":459},[1109],{"type":1107,"value":1763},{"type":1107,"value":1794},"→ ",{"type":1107,"marks":1796,"value":1797},[1277],"Routage des campagnes vers plusieurs unités 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