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préférés.",[],"",{"id":582,"alternativeVersions":583,"collection":588,"slug":587,"seoTitle":580,"seoDescription":580,"theme":589,"icon":589,"integration":590,"name":599,"description":600,"articles":601,"trackName":580,"trackingBreadcrumbTitle":580},"OURYHKINQbmcc6fcjtiDwg",[584,586],{"locale":573,"slug":585},"296-salesforce",{"locale":576,"slug":587},"salesforce",{"id":18},null,{"id":591,"backgroundColor":592,"logo":596},"49711",{"red":593,"green":594,"blue":595},0,161,224,{"alt":589,"height":597,"url":598,"width":597},48,"https://livestorm.imgix.net/1127/1695308070-salesforce.svg","Salesforce","Utilisez Salesforce avec Livestorm",[602,604,606,608,610],{"id":603,"title":217,"slug":218},"dvUVo4F7Qbip5-3TEqupUA",{"id":605,"title":241,"slug":242},"Bz8vH-sVRP-KZ1bJpFMO3A",{"id":607,"title":277,"slug":278},"W8gcuyuXRiyMeRs-fNqi8Q",{"id":609,"title":343,"slug":344},"AZ6IL_KtQhq1IubaHDMmzg",{"id":611,"title":370,"slug":371},"IWinUEWyRSyoMJIdKWYsGA",[581],{"id":609,"slug":344,"alternativeVersions":614,"seoTitle":618,"seoDescription":619,"categories":620,"keywords":622,"title":343,"structuredText":623,"relatedArticles":1053,"embedding":1057,"trackName":580,"trackingBreadcrumbTitle":580},[615,617],{"locale":573,"slug":616},"configure-objects-salesforce",{"locale":576,"slug":344},"Configurez les objets créés sur Salesforce","Apprenez comment configurer et personnaliser les objets créés sur votre Salesforce par Livestorm",[621],{"id":582},"configuration, Salesforce, personnalisation",{"blocks":624,"links":649,"value":650},[625,633,636,641],{"__typename":626,"id":627,"onWhichPlans":628,"whoCanUseIt":630},"SupportKeyInformationRecord","Ak4j0SMnQ9qWGOAYjxT4fQ",[629],"enterprise-add-on",[631,632],"admin","workspace-owner",{"__typename":634,"id":635},"SupportTableOfContentRecord","J-rdIA6xQM2eI75j5O2K2w",{"__typename":637,"id":638,"ofType":639,"content":640},"SupportCalloutRecord","IeLUftxtTlGAbKtqzxpBXw","warning","\u003Cp>Assurez-vous que l'attribut Entreprise est defini comme obligatoire pour votre page d'inscription Livestorm, car Salesforce exige que ce champ soit rempli pour la création d'un nouveau Lead.\u003C/p>\n",{"__typename":642,"id":643,"image":644,"maxWidth":589},"SupportImageRecord","NaJN2E5STliwadvzwLb7pA",{"alt":645,"height":646,"url":647,"width":648},"Créer de nouveaux Contacts",1088,"https://livestorm.imgix.net/1127/1747227676-create-contacts-toggle-fr.png",1984,[],{"schema":651,"document":652},"dast",{"type":653,"children":654},"root",[655,657,663,682,683,691,698,717,765,770,792,793,798,802,803,833,838,844,848,895,900,904,941,946],{"item":627,"type":656},"block",{"type":658,"children":659},"paragraph",[660],{"type":661,"value":662},"span","Avez-vous déjà voulu comprendre et affiner les objets créés dans votre organisation Salesforce ? Vous êtes au bon endroit : cet article expliquera les différentes options dont vous disposez pour créer des objets.",{"type":658,"children":664},[665,667,680],{"type":661,"value":666},"Pour une vue d'ensemble complète de notre intégration Salesforce et de son fonctionnement, consultez notre ",{"url":668,"meta":669,"type":676,"children":677},"https://support.livestorm.co/article/307-connect-salesforce-and-livestorm",[670,673],{"id":671,"value":672},"rel","noopener",{"id":674,"value":675},"target","_new","link",[678],{"type":661,"value":679},"article dédié",{"type":661,"value":681},".",{"item":635,"type":656},{"type":684,"level":685,"children":686},"heading",2,[687],{"type":661,"marks":688,"value":690},[689],"strong","Leads & Contacts Existants",{"type":658,"children":692},[693,695],{"type":661,"value":694},"Lorsqu'une personne inscrite interagit avec une session Livestorm (ex. : inscription, participation en direct, visionnage du replay), l'intégration Livestorm vérifie dans base de données Salesforce si un enregistrement avec la même adresse e-mail existe déjà. ",{"type":661,"marks":696,"value":697},[689],"La recherche et la correspondance se basent uniquement sur l'adresse e-mail.",{"type":658,"children":699},[700,702,706,708,711,712,715],{"type":661,"value":701},"Livestorm recherche dans vos bases de données ",{"type":661,"marks":703,"value":705},[704],"emphasis","Contacts",{"type":661,"value":707}," ",{"type":661,"marks":709,"value":710},[689],"et",{"type":661,"value":707},{"type":661,"marks":713,"value":714},[704],"Leads",{"type":661,"value":716},". Cette double recherche garantit qu'aucun doublon n'est créé dans votre Organisation Salesforce.",{"type":718,"style":719,"children":720},"list","bulleted",[721,741],{"type":722,"children":723},"listItem",[724],{"type":658,"children":725},[726,728,731,733,735,737,740],{"type":661,"value":727},"Si un ",{"type":661,"marks":729,"value":730},[704],"Contact",{"type":661,"value":732}," avec la même adresse e-mail est trouvé, ce ",{"type":661,"marks":734,"value":730},[704],{"type":661,"value":736}," sera utilisé et enrichi avec les champs définis dans le mappage et ajouté en tant que ",{"type":661,"marks":738,"value":739},[704],"Membre de Campagne",{"type":661,"value":681},{"type":722,"children":742},[743],{"type":658,"children":744},[745,747,750,752,754,756,758,760,763],{"type":661,"value":746},"Sinon, si un ",{"type":661,"marks":748,"value":749},[704],"Lead",{"type":661,"value":751}," (Piste) avec la même adresse e-mail est trouvé, l'intégration met à jour les champs du ",{"type":661,"marks":753,"value":749},[704],{"type":661,"value":755}," (selon le mappage défini) et associe ce Lead existant en tant que ",{"type":661,"marks":757,"value":739},[704],{"type":661,"value":759}," de la ",{"type":661,"marks":761,"value":762},[704],"Campagne",{"type":661,"value":764}," correspondante.",{"type":684,"level":685,"children":766},[767],{"type":661,"marks":768,"value":769},[689],"Créer de nouveaux leads (Pistes)",{"type":658,"children":771},[772,774,776,778,786,788,790],{"type":661,"value":773},"Si aucun Lead (Piste) correspondant à l'adresse email n'est trouvé, l'intégration crée alors un nouveau ",{"type":661,"marks":775,"value":749},[704],{"type":661,"value":777}," dans Salesforce en utilisant les informations de la personne inscrite depuis Livestorm (et le ",{"url":779,"meta":780,"type":676,"children":783},"https://support.livestorm.co/article/map-fields-between-livestorm-salesforce#customlead-mapping",[781],{"id":671,"value":782},"noopener noreferrer",[784],{"type":661,"value":785},"mappage des champs défini",{"type":661,"value":787}," pour l'objet ",{"type":661,"marks":789,"value":749},[704],{"type":661,"value":791},"). Ce comportement est activé par défaut, donc si vous utilisez les Leads, vous n'avez rien à configurer et pouvez passer à la section suivante.",{"item":638,"type":656},{"type":684,"level":685,"children":794},[795],{"type":661,"marks":796,"value":797},[689],"Configurer la création de nouveau contact",{"type":658,"children":799},[800],{"type":661,"value":801},"Vous avez la possibilité de créer des Contacts au lieu de Leads en activant cette option dans vos paramètres généraux : ",{"item":643,"type":656},{"type":718,"style":719,"children":804},[805,824],{"type":722,"children":806},[807],{"type":658,"children":808},[809,811,813,815,819,820,822],{"type":661,"value":810},"Lorsque cette option est activée, si aucun enregistrement existant n'est trouvé (voir plus haut), un nouveau ",{"type":661,"marks":812,"value":730},[689],{"type":661,"value":814}," est alors créé dans Salesforce en utilisant les informations de la personne inscrite depuis Livestorm (ainsi que le ",{"url":779,"type":676,"children":816},[817],{"type":661,"value":818},"mapping de champs défini",{"type":661,"value":787},{"type":661,"marks":821,"value":730},[704],{"type":661,"value":823},").",{"type":722,"children":825},[826],{"type":658,"children":827},[828,831],{"type":661,"marks":829,"value":830},[689],"Aucun nouveau Lead (Piste) ne sera créé",{"type":661,"value":832}," lorsque cette option est activée.",{"type":684,"level":685,"children":834},[835],{"type":661,"marks":836,"value":837},[689],"Campagnes & Membres de Campagne",{"type":684,"level":839,"children":840},3,[841],{"type":661,"marks":842,"value":843},[689],"Campagnes",{"type":658,"children":845},[846],{"type":661,"value":847},"Chaque session Livestorm déclenche la création d'une nouvelle Campagne dans Salesforce, reflétant l'événement et les détails de la session sur Livestorm.",{"type":718,"style":719,"children":849},[850,866,885],{"type":722,"children":851},[852],{"type":658,"children":853},[854,856,859,861,864],{"type":661,"value":855},"Le ",{"type":661,"marks":857,"value":858},[689],"Type",{"type":661,"value":860},"  pour la Campagne est défini à \"",{"type":661,"marks":862,"value":863},[704],"Webinar",{"type":661,"value":865},"\".",{"type":722,"children":867},[868],{"type":658,"children":869},[870,873,875,878,880,883],{"type":661,"marks":871,"value":872},[689],"Seules les sessions à venir",{"type":661,"value":874}," et ",{"type":661,"marks":876,"value":877},[689],"à la demande",{"type":661,"value":879}," déclenchent la création d'une nouvelle Campagne. Les sessions passées ",{"type":661,"marks":881,"value":882},[689],"ne créent pas",{"type":661,"value":884}," de nouvelles Campagnes et les personnes inscrites avant (l'activation de l'intégration sur l'événement) ne sont pas synchronisées.",{"type":722,"children":886},[887],{"type":658,"children":888},[889,890,893],{"type":661,"value":855},{"type":661,"marks":891,"value":892},[689],"Statut",{"type":661,"value":894}," de la Campagne n'est ni modifié, ni mis à jour.",{"type":684,"level":839,"children":896},[897],{"type":661,"marks":898,"value":899},[689],"Membres de la campagne",{"type":658,"children":901},[902],{"type":661,"value":903},"Les Membres de Campagne sont automatiquement ajoutés (soit en tant que Contact soit en tant que Lead - voir les sections précédentes) dans la bonne Campagne et :",{"type":718,"style":719,"children":905},[906,923],{"type":722,"children":907},[908],{"type":658,"children":909},[910,912,914,916,921],{"type":661,"value":911},"La participation à la session en direct est enregistrée dans le champ standard ",{"type":661,"marks":913,"value":892},[689],{"type":661,"value":915}," du Membre de Campagne. Tous les ",{"url":917,"type":676,"children":918},"https://support.livestorm.co/article/connect-livestorm-salesforce-new#basics",[919],{"type":661,"value":920},"statuts possibles",{"type":661,"value":922}," sont automatiquement créés sur la Campagne, sans aucune action manuelle requise.",{"type":722,"children":924},[925],{"type":658,"children":926},[927,929,932,934,939],{"type":661,"value":928},"Le visionnage d'un replay ou d'un événement à la demande est capturée dans le champ personnalisé ",{"type":661,"marks":930,"value":931},[689],"Livestorm Replay Status",{"type":661,"value":933}," (voir ",{"url":935,"type":676,"children":936},"https://support.livestorm.co/article/set-up-salesforce-livestorm#custom-field-replay",[937],{"type":661,"value":938},"ici",{"type":661,"value":940}," comment bien configurer ce champ personnalisé).",{"type":684,"level":685,"children":942},[943],{"type":661,"marks":944,"value":945},[689],"Foire aux questions",{"type":718,"style":719,"children":947},[948,955,982,989,995,1002,1008,1015,1027,1034,1040,1047],{"type":722,"children":949},[950],{"type":658,"children":951},[952],{"type":661,"marks":953,"value":954},[689],"Pourquoi est-ce que je ne vois pas les Campagnes associées dans les paramètres de l'événement ?",{"type":722,"children":956},[957],{"type":658,"children":958},[959,961,964,966,969,971,975,977,980],{"type":661,"value":960},"Si vous voyez une liste vide ou une liste de sessions avec un message d’erreur indiquant \"",{"type":661,"marks":962,"value":963},[704],"Aucune campagne n'est associée à la session",{"type":661,"value":965},"\", cela signifie probablement que vous n’avez pas les bonnes ",{"type":661,"marks":967,"value":968},[689],"permissions",{"type":661,"value":970}," pour votre utilisateur Salesforce et que la Campagne ne peut pas être créée (vérifier les prérequis ",{"url":972,"type":676,"children":973},"https://support.livestorm.co/article/connect-livestorm-salesforce-new#pre-requisites",[974],{"type":661,"value":938},{"type":661,"value":976},"). Assurez-vous également qu’aucune ",{"type":661,"marks":978,"value":979},[689],"règle de validation",{"type":661,"value":981}," dans Salesforce ne bloque la création de Campagnes.",{"type":722,"children":983},[984],{"type":658,"children":985},[986],{"type":661,"marks":987,"value":988},[689],"Que se passe-t-il si un·e Lead et un·e Contact existent avec la même adresse e-mail ?",{"type":722,"children":990},[991],{"type":658,"children":992},[993],{"type":661,"value":994},"L’intégration donne la priorité au Contact, car il·elle est plus avancé·e dans le parcours. Le Contact existant sera donc utilisé et ajouté en tant que Membre de Campagne.",{"type":722,"children":996},[997],{"type":658,"children":998},[999],{"type":661,"marks":1000,"value":1001},[689],"Que se passe-t-il si plusieurs Leads existent avec la même adresse e-mail ?",{"type":722,"children":1003},[1004],{"type":658,"children":1005},[1006],{"type":661,"value":1007},"L’intégration sélectionne le Lead le plus ancien dans Salesforce et l’ajoute en tant que Membre de Campagne. La même logique s’applique si plusieurs Contacts existent avec la même adresse e-mail.",{"type":722,"children":1009},[1010],{"type":658,"children":1011},[1012],{"type":661,"marks":1013,"value":1014},[689],"Que se passe-t-il si des champs obligatoires pour les Leads ou les Contacts sont manquants lors de la création ?",{"type":722,"children":1016},[1017],{"type":658,"children":1018},[1019,1021,1025],{"type":661,"value":1020},"Si c’est un champ standard obligatoire qui est vide (comme l’Entreprise pour le Lead ou le nom de famille pour un·e ",{"url":1022,"type":676,"children":1023},"https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_contact.htm",[1024],{"type":661,"value":730},{"type":661,"value":1026},"), l’intégration rempli le champ avec une valeur \"de secours\" pour éviter les erreurs et garantir la création de l’enregistrement. Vous pouvez a posteriori changer cette valeur sur votre enregistrement, bien entendu.",{"type":722,"children":1028},[1029],{"type":658,"children":1030},[1031],{"type":661,"marks":1032,"value":1033},[689],"Que se passe-t-il si la date de la session est modifiée ? Une nouvelle campagne sera-t-elle créée ?",{"type":722,"children":1035},[1036],{"type":658,"children":1037},[1038],{"type":661,"value":1039},"Si vous modifiez la date de votre session sur Livestorm, aucune nouvelle campagne ne sera créée, donc aucun doublon dans vos campagnes. La campagne Salesforce d’origine reste associée à la session. Vous devrez modifier manuellement la date de début de la campagne dans Salesforce. La même logique s’applique au nom de l’événement : toute modification du nom de l’événement ne sera pas répercutée sur la Campagne afférente.",{"type":722,"children":1041},[1042],{"type":658,"children":1043},[1044],{"type":661,"marks":1045,"value":1046},[689],"Que se passe-t-il si je supprime ma session ou mon événement ? Cela affectera-t-il ma campagne ?",{"type":722,"children":1048},[1049],{"type":658,"children":1050},[1051],{"type":661,"value":1052},"Si vous supprimez votre session ou tout l’événement sur Livestorm, la campagne Salesforce ne sera pas supprimée. Nous faisons en sorte de ne pas supprimer les données précieuses que vous avez ajoutée par le passé dans votre organisation Salesforce.",[1054,1055,1056],{"id":605,"title":241,"slug":242},{"id":611,"title":370,"slug":371},{"id":603,"title":217,"slug":218},[1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071,1072,1073,1074,1075,1076,1077,1078,1079,1080,1081,1082,1083,1084,1085,1086,1087,1088,1089,1090,1091,1092,1093,1094,1095,1096,1097,1098,1099,1100,1101,1102,1103,1104,1105,1106,1107,1108,1078,1109,1110,1111,1112,1113,1114,1115,1116,1117,1118,1119,1120,1121,1122,1123,1124,1125,1126,1127,1128,1129,1130,1131,1132,1133,1134,1135,1136,1137,1138,1139,1140,1141,1142,1143,1144,1145,1146,1147,1106,1148,1149,1150,1151,1152,1153,1154,1155,1156,1157,1158,1159,1160,1161,1162,1163,1164,1165,1166,1167,1168,1169,1170,1171,1172,1173,1174,1175,1176,1177,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187,1188,1189,1190,1191,1192,1193,1194,1195,1196,1197,1198,1199,1200,1201,1202,1203,1204,1205,1206,1207,1208,1209,1210,1211,1212,1213,1214,1215,1216,1217,1218,1219,1220,1221,1222,1223,1224,1225,1226,1227,1228,1229,1230,1231,1232,1233,1234,1235,1236,1237,1238,1239,1240,1241,1242,1243,1244,1245,1246,1247,1248,1249,1250,1131,1251,1252,1253,1254,1255,1256,1257,1258,1259,1260,1261,1262,1263,1264,1265,1266,1267,1268,1269,1270,1271,1272,1273,1274,1275,1276,1277,1278,1279,1277,1280,1281,1282,1283,1284,1285,1286,1287,1288,1289,1290,1291,1292,1293,1294,1295,1296,1297,1298,1299,1300,1301,1302,1303,1304,1305,1306,1307,1308,1309,1310,1202,1311,1312,1313,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1150,1337,1338,1339,1340,1341,1342,1343,1344,1345,1346,1347,1348,1349,1350,1351,1110,1352,1353,1354,1355,1356,1357,1358,1359,1360,1361,1362,1363,1364,1365,1366,1367,1368,1369,1370,1371,1372,1373,1374,1375,1376,1377,1378,1379,1380,1381,1382,1383,1384,1385,1386,1387,1388,1389,1390,1391,1392,1393,1394,1395,1396,1397,1398,1399,1400,1401,1402,1403,1404,1405,1406,1407,1408,1409,1410,1411,1412,1413,1414,1415,1416,1417,1418,1419,1420,1421,1422,1423,1424,1425,1426,1427,1428,1429,1430,1265,1431,1432,1433,1434,1435,1436,1437,1438,1439,1440,1441,1442,1443,1444,1445,1446,1447,1448,1449,1450,1451,1452,1453,1454,1455,1456,1457,1458,1459,1460,1461,1462,1463,1464,1465,1466,1467,1468,1469,1470,1471,1472,1473,1474,1357,1475,1476,1477,1478,1479,1480,1481,1482,1483,1484,1485,1486,1487,1488,1489,1490,1491,1492,1493,1494,1495,1496,1321,1497,1498,1499,1500,1501,1502,1503,1504,1505,1506,1507,1508,1509,1510,1511,1512,1513,1514,1515,1296,1516,1517,1518,1519,1520,1521,1522,1523,1524,1525,1526,1527,1528,1529,1530,1531,1532,1533,1534,1535,1536,1537,1538,1539,1540,1541,1542,1543,1544,1545,1546,1547,1548,1549,1550,1551,1552,1553,1554,1555,1556,1557,1558,1559,1169,1560,1561,1562,1563,1564,1565,1566,1357,1567,1568,1569,1570,1571,1572,1573,1574,1575,1576,1376,1577,1178,1578,1515,1579,1580,1581,1582,1583,1584,1585,1586,1587,1588,1589,1590,1591,1592,1593,1594,1595,1596,1597,1598,1599,1600,1601,1602,1603,1604,1605,1606,1607,1608,1609,1610,1611,1567,1612,1613,1614,1615,1616,1617,1618,1619,1620,1621,1622,1623,1624,1625,1626,1627,1628,1629,1630,1631,1632,1437,1633,1634,1635,1636,1637,1228,1638,1639,1640,1641,1642,1643,1644,1645,1646,1647,1648,1649,1650,1651,1652,1077,1653,1654,1655,1656,1657,1658,1659,1660,1661,1662,1663,1664,1665,1666,1667,1668,1669,1581,1670,1671,1672,1673,1674,1675,1676,1677,1678,1679,1680,1681,1682,1683,1684,1685,1686,1687,1688,1689,1690,1691,1692,1693,1694,1695,1696,1697,1698,1699,1700,1701,1702,1703,1704,1705,1706,1707,1708,1709,1710,1711,1712,1713,1714,1715,1716,1717,1718,1719,1720,1721,1722,1723,1724,1725,1726,1569,1727,1252,1728,1729,1622,1730,1731,1732,1733,1734,1735,1736,1737,1738,1739,1740,1741,1742,1743,1744,1745,1746,1747,1748,1749,1750,1751,1752,1753,1754,1755,1756,1757,1758,1759,1760,1761,1762,1763,1764,1765,1099,1766,1423,1767,1768,1769,1770,1771,1772,1773,1774,1775,1776,1777,1778,1779,1780,1781,1782,1783,1784,1785,1786,1752,1787,1788,1789,1790,1791,1792,1793,1794,1795,1796,1797,1798,1799,1800,1801,1802,1803,1804,1805,1806,1807,1808,1809,1810,1811,1277,1812,1813,1814,1733,1815,1816,1817,1818,1819,1820,1821,1822,1823,1399,1496,1824,1673,1825,1826,1827,1342,1828,1829,1830,1831,1832,1833,1834,1832,1835,1836,1837,1838,1839,1840,1841,1842,1843,1844,1845,1846,1847,1848,1849,1850,1851,1852,1853,1483,1854,1855,1856,1857,1858,1859,1860,1861,1862,1254,1863,1864,1865,1866,1482,1155,1117,1867,1868,1869,1870,1871,1872,1873,1874,1875,1876,1877,1878,1879,1880,1881,1882,1883,1884,1885,1886,1887,1888,1889,1890,1891,1892,1893,1894,1895,1896,1897,1122,1898,1899,1900,1901,1902,1903,1904,1905,1906,1907,1908,1909,1910,1911,1912,1913,1914,1915,1916,1917,1918,1845,1919,1152,1920,1921,1922,1875,1923,1924,1925,1926,1927,1928,1929,1930,1931,1932,1933,1934,1935,1710,1936,1937,1938,1939,1871,1940,1941,1942,1943,1944,1845,1945,1946,1947,1910,1174,1948,1200,1949,1950,1951,1952,1953,1954,1955,1956,1957,1958,1959,1960,1961,1962,1963,1964,1965,1966,1967,1968,1969,1970,1971,1972,1973,1974,1645,1975,1976,1977,1978,1979,1980,19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