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d'événement",[984,986,988,990,992,994,996,998,1000],{"id":985,"title":456,"slug":457},"HBsSei0CR9KVltSGEib8Qw",{"id":987,"title":480,"slug":481},"Gb6FqWBsQYu0BJ8wwU8Rhw",{"id":989,"title":525,"slug":526},"J07I3-e8TG2J9mIPXWlU3g",{"id":991,"title":528,"slug":529},"cQdWpirXTKG3Mn6jsdPBDw",{"id":993,"title":531,"slug":532},"HLVdCWBmSeaOLJuRGd8FmA",{"id":995,"title":663,"slug":664},"QhMzZHYTS3SPu68xXEjmDw",{"id":997,"title":735,"slug":736},"R5lLOBsgQS2lNykLgi8HDg",{"id":999,"title":876,"slug":877},"Hw-bT9c0QwCvAJ1EirTeVw",{"id":1001,"title":888,"slug":889},"Zr7LhcDhSHGobH2qlCS0hQ",[966,1003,1043,1074],{"id":1004,"alternativeVersions":1005,"collection":1010,"slug":1009,"seoTitle":61,"seoDescription":61,"theme":1011,"icon":1014,"integration":980,"name":1017,"description":1018,"articles":1019,"trackName":61,"trackingBreadcrumbTitle":61},"Dk66otAXT-qcVOeQf3dQFw",[1006,1008],{"locale":959,"slug":1007},"8-analytics-data",{"locale":962,"slug":1009},"analyses-donnees",{"id":10},{"id":1012,"color":1013},"141540551","sunburst-red",{"id":1015,"name":1016},"UOevVwfYTCq4ACbyZw3G5w","poll","Analyses & données","Découvrez comment gérer et exporter vos données dans et hors de vos événements",[1020,1021,1023,1025,1027,1029,1031,1033,1035,1037,1039,1041],{"id":985,"title":456,"slug":457},{"id":1022,"title":459,"slug":460},"Nb9qDVUeQoWSujnqdQ-afA",{"id":1024,"title":462,"slug":463},"XiKh1KYcRvyq73B9JwXOpQ",{"id":1026,"title":504,"slug":505},"XWjykBI2TOqIlOj6mvnJsA",{"id":1028,"title":669,"slug":670},"DhqAA3lXTO6PyJQhrMaVCg",{"id":1030,"title":687,"slug":688},"JtcBTcgRTdK9xE1MzGW8Ew",{"id":1032,"title":693,"slug":694},"Ts4PjrmmTW2_1fEspFhFXg",{"id":1034,"title":696,"slug":697},"chkazWBCRyWB1Hydab5ncw",{"id":1036,"title":705,"slug":706},"dqK3Ooo0T_Ospo-pBY2f9g",{"id":1038,"title":792,"slug":793},"Ttpsxe-7RziKnI9X89OdVg",{"id":1040,"title":864,"slug":865},"bYiXLs7mSFm6C8Pp5kUHRg",{"id":1042,"title":930,"slug":931},"GwHA9QwHSCShPFS4VDPL_A",{"id":1044,"alternativeVersions":1045,"collection":1050,"slug":1049,"seoTitle":61,"seoDescription":61,"theme":980,"icon":980,"integration":1051,"name":1059,"description":1060,"articles":1061,"trackName":61,"trackingBreadcrumbTitle":61},"OURYHKINQbmcc6fcjtiDwg",[1046,1048],{"locale":959,"slug":1047},"296-salesforce",{"locale":962,"slug":1049},"salesforce",{"id":18},{"id":1052,"backgroundColor":1053,"logo":1056},"49711",{"red":45,"green":1054,"blue":1055},161,224,{"alt":980,"height":1057,"url":1058,"width":1057},48,"https://www.datocms-assets.com/1127/1695308070-salesforce.svg","Salesforce","Utilisez Salesforce avec Livestorm",[1062,1063,1064,1066,1068,1070,1072],{"id":985,"title":456,"slug":457},{"id":1022,"title":459,"slug":460},{"id":1065,"title":780,"slug":781},"dvUVo4F7Qbip5-3TEqupUA",{"id":1067,"title":789,"slug":790},"Bz8vH-sVRP-KZ1bJpFMO3A",{"id":1069,"title":804,"slug":805},"W8gcuyuXRiyMeRs-fNqi8Q",{"id":1071,"title":837,"slug":838},"AZ6IL_KtQhq1IubaHDMmzg",{"id":1073,"title":852,"slug":853},"IWinUEWyRSyoMJIdKWYsGA",{"id":1075,"alternativeVersions":1076,"collection":1081,"slug":1080,"seoTitle":61,"seoDescription":61,"theme":980,"icon":980,"integration":1082,"name":1087,"description":1088,"articles":1089,"trackName":61,"trackingBreadcrumbTitle":61},"V6VFPvfuQXmJr3Ig48Nhxw",[1077,1079],{"locale":959,"slug":1078},"294-pardot",{"locale":962,"slug":1080},"pardot",{"id":18},{"id":1083,"backgroundColor":1084,"logo":1085},"496411",{"red":45,"green":1054,"blue":1055},{"alt":980,"height":1057,"url":1086,"width":1057},"https://www.datocms-assets.com/1127/1699440931-pardot.svg","Pardot","Rendez Pardot compatible avec Livestorm",[1090,1091,1092,1093],{"id":985,"title":456,"slug":457},{"id":1022,"title":459,"slug":460},{"id":1024,"title":462,"slug":463},{"id":1094,"title":846,"slug":847},"DC-jsgIfR2KZWAd7QaDJIg",{"id":985,"slug":457,"alternativeVersions":1096,"seoTitle":456,"seoDescription":61,"categories":1100,"keywords":1105,"title":456,"structuredText":1106,"relatedArticles":2182,"embedding":2185,"trackName":61,"trackingBreadcrumbTitle":61},[1097,1099],{"locale":959,"slug":1098},"set-up-the-account-engagement-pardot-connector",{"locale":962,"slug":457},[1101,1102,1103,1104],{"id":1075},{"id":1044},{"id":1004},{"id":967},"Pardot, intégration",{"blocks":1107,"links":1228,"value":1231},[1108,1113,1116,1120,1128,1135,1141,1145,1149,1155,1158,1164,1170,1173,1176,1179,1185,1189,1195,1198,1201,1204,1207,1210,1213,1216,1219,1222,1225],{"__typename":1109,"id":1110,"ofType":1111,"content":1112},"SupportCalloutRecord","ETPztNnTQCKPoWVl3whawQ","info","\u003Cp>\u003Cstrong>Votre configuration nécessite-t-elle des étapes supplémentaires dans Salesforce ?\u003C/strong>\u003C/p>\n\n\u003Cp>Si vous utilisez le connecteur Salesforce natif ou gérez plusieurs Business Units, effectuez d'abord ces étapes de configuration. Veuillez consulter cet article : \u003Cstrong>\u003Ca href=\"https://support.livestorm.co/fr/article/connecter-livestorm-et-account-engagement-pardot\">Connecter Livestorm et Account Engagement (Pardot)\u003C/a>\u003C/strong>\u003C/p>\n\n\u003Cul>\n\u003Cli>\u003Cp>Finalisez la connexion entre Livestorm et Account Engagement (Pardot) avant de passer à la Partie 2.\u003C/p>\u003C/li>\n\u003Cli>\u003Cp>L'installeur de la Partie 2 vous demandera explicitement les identifiants, jetons ou valeurs de configuration générés lors des étapes de connexion Livestorm-Pardot.\u003C/p>\u003C/li>\n\u003C/ul>\n\n\u003Cp>Si vous avez un doute ? Veuillez vérifier votre \u003Cstrong>\u003Ca href=\"https://support.livestorm.co/fr/article/configuration-salesforce-avancee\">Configuration avancée de Salesforce\u003C/a>\u003C/strong>\u003C/p>\n",{"__typename":1114,"id":1115},"SupportTableOfContentRecord","V2XIk_CwQiuron__iviAyQ",{"__typename":1109,"id":1117,"ofType":1118,"content":1119},"IfeWlfPORYmjiLRit740Yw","warning","\u003Cp>Ces étapes doivent être réalisées par un administrateur Salesforce ou un administrateur de configuration marketing sur votre instance Account Engagement.\u003C/p>\n",{"__typename":1121,"id":1122,"image":1123,"maxWidth":980},"SupportImageRecord","RKWyAenWTSinOAiWZ5KugQ",{"alt":1124,"height":1125,"url":1126,"width":1127},"Liste des extensions d'application marketing Salesforce",410,"https://www.datocms-assets.com/1127/1790327734-salesforce-setup-marketing-app-extensions.png",1420,{"__typename":1121,"id":1129,"image":1130,"maxWidth":980},"aN_eMQITTGuciyyFGmq7aw",{"alt":1131,"height":1132,"url":1133,"width":1134},"TBD",700,"https://www.datocms-assets.com/1127/1790327855-salesforce-setup-business-unit-assignments.png",1025,{"__typename":1121,"id":1136,"image":1137,"maxWidth":980},"HQ8NvM3lTbG4lKko4wpX2w",{"alt":1131,"height":1138,"url":1139,"width":1140},728,"https://www.datocms-assets.com/1127/1790327925-salesforce-livestorm-new-activity-type.png",1026,{"__typename":1109,"id":1142,"ofType":1143,"content":1144},"K5CiJtEaTIGOJTmEE_Fw-Q","error","\u003Cp>Critique : Assurez-vous que le nom de l'API correspond exactement au nom mentionné dans cette documentation pour un suivi précis. Les noms d'API sont sensibles à la casse — Session\u003Cem>Attended ne fonctionnera pas, **il doit s'agir de Session\u003C/em>attended**. Une seule incohérence entraîne la perte silencieuse de ce type d'activité.\u003C/p>\n",{"__typename":1109,"id":1146,"ofType":1147,"content":1148},"MUoqCfLjTCmw-h1v_-EbMw","success","\u003Cp>\u003Cstrong>Avez-vous déjà configuré cela auparavant ? Le taux de participation (Attendance_rate)\u003C/strong> est un ajout récent. Ajoutez-le de la même manière que les autres. Si vous ne le faites pas, tout le reste continue de se synchroniser — vous ne verrez simplement pas le taux de participation sur vos prospects.\u003C/p>\n",{"__typename":1121,"id":1150,"image":1151,"maxWidth":980},"fhPZhl6LQdeypfyBQPoIWw",{"alt":1131,"height":1152,"url":1153,"width":1154},820,"https://www.datocms-assets.com/1127/1790328568-salesforce-livestorm-activity-types.png",1694,{"__typename":1109,"id":1156,"ofType":1118,"content":1157},"KGKwc6zcQWur2XrF5fATSA","\u003Cp>Plusieurs Business Units ? Ajoutez chaque Business Unit qui recevra les données Livestorm. Une Business Unit non assignée reçoit tout de même les campagnes et les prospects, mais aucune activité externe. C'est l'étape la plus souvent oubliée dans les configurations multi-Business-Units.\u003C/p>\n",{"__typename":1121,"id":1159,"image":1160,"maxWidth":980},"IsazzsX7TBm9aLLSU0B81w",{"alt":1131,"height":1161,"url":1162,"width":1163},213,"https://www.datocms-assets.com/1127/1790327987-screenshot-2026-09-11-at-12-29-10-1.png",828,{"__typename":1121,"id":1165,"image":1166,"maxWidth":980},"LkHZUM3wT_Ohs_yjC52INQ",{"alt":1131,"height":1167,"url":1168,"width":1169},115,"https://www.datocms-assets.com/1127/1790328060-screenshot-2026-09-11-at-18-53-18-1-2.png",378,{"__typename":1109,"id":1171,"ofType":1118,"content":1172},"ffE8sQDnT869ELXsfmR2tw","\u003Cp>Pas de carte « Salesforce Pardot » ? Il se peut que le connecteur ne soit pas encore activé sur votre offre ou votre espace de travail. Contactez votre Customer Success Manager ou notre équipe support.\u003C/p>\n",{"__typename":1109,"id":1174,"ofType":1147,"content":1175},"agT_D-biSPCuFxzJINwlsg","\u003Cp>C'est la première fois que vous configurez cela ? Vous pouvez tester l'ensemble de la configuration sur un environnement sandbox au préalable.\u003C/p>\n",{"__typename":1109,"id":1177,"ofType":1118,"content":1178},"V73OKOp3RouRlYilwdf-Qw","\u003Cp>\u003Cstrong>Plusieurs Business Units ? Vérifiez bien l'ID de la Business Unit.\u003C/strong> Il détermine l'emplacement où seront créés les prospects et les listes de cet espace de travail.\u003C/p>\n",{"__typename":1121,"id":1180,"image":1181,"maxWidth":980},"PIiecJZgQk6JRrxKsekKAg",{"alt":1131,"height":1182,"url":1183,"width":1184},872,"https://www.datocms-assets.com/1127/1790328384-livestorm-salesforce-account-connection-environment-selection2.png",808,{"__typename":1186,"id":1187,"content":1188},"SupportTableRecord","YvOWF8DeTAqW7e63gUJIjw","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"W:Dr\" class=\"simple-table-header-color simple-table-header\">Votre configuration\u003C/th>\n\u003Cth id=\"Jlk;\" class=\"simple-table-header-color simple-table-header\">S'authentifier en tant que\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"W:Dr\" class=\"\">Une seule unité commerciale\u003C/td>\n\u003Ctd id=\"Jlk;\" class=\"\">Un utilisateur avec le profil Administrateur système\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"W:Dr\" class=\"\">Plusieurs unités commerciales\u003C/td>\n\u003Ctd id=\"Jlk;\" class=\"\">Votre utilisateur d'intégration Livestorm dédié — voir \u003Cstrong>Configuration avancée de Salesforce\u003C/strong> → \u003Cem>Acheminement des campagnes vers plusieurs unités commerciales\u003C/em>\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp>\u003C/p>",{"__typename":1121,"id":1190,"image":1191,"maxWidth":980},"Qvspm1H5QlChNAc_mvM8uQ",{"alt":1131,"height":1192,"url":1193,"width":1194},559,"https://www.datocms-assets.com/1127/1790328185-livestorm-salesforce-account-connection-environment-selection.png",801,{"__typename":1186,"id":1196,"content":1197},"FGXd4SgqS1uNuXaof5QOxA","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"kSx]\" class=\"simple-table-header-color simple-table-header\">Paramètre\u003C/th>\n\u003Cth id=\"QVw;\" class=\"simple-table-header-color simple-table-header\">Que saisir\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"kSx]\" class=\"\">\u003Cstrong>Type de campagne\u003C/strong>\u003C/td>\n\u003Ctd id=\"QVw;\" class=\"\">Ce qui convient à votre organisation — nous vous suggérons \u003Cstrong>Webinar\u003C/strong>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"kSx]\" class=\"\">\u003Cstrong>Type d'enregistrement\u003C/strong>\u003C/td>\n\u003Ctd id=\"QVw;\" class=\"\">\u003Cstrong>Une seule Business Unit :\u003C/strong> laissez ce champ vide. \u003Cstrong>Plusieurs Business Units :\u003C/strong> sélectionnez le type d'enregistrement de campagne correspondant à la Business Unit de \u003Cem>cet espace de travail\u003C/em>.\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":1109,"id":1199,"ofType":1147,"content":1200},"Ao19GzN-R-2SRpTNqqxeBQ","\u003Cp>Même avec une seule unité commerciale, vous pouvez définir un type d'enregistrement ici si votre routage de campagne Salesforce → Account Engagement en utilise déjà un. Sinon, laissez ce champ vide.\u003C/p>\n",{"__typename":1109,"id":1202,"ofType":1118,"content":1203},"fDIn5ZijQeevWjSGZKM1Zg","\u003Cp>C'est ce qui permet d'éviter les campagnes en double. Répondre \u003Cstrong>Oui\u003C/strong> indique au connecteur de rechercher la campagne déjà créée par le connecteur natif Salesforce, plutôt que d'en créer une nouvelle.\u003C/p>\n",{"__typename":1109,"id":1205,"ofType":1118,"content":1206},"W0Ogewo0QnWs98yBDzCS_Q","\u003Cp>Assurez-vous de n'avoir qu'un seul flux Pardot activé dans My Flows. Deux flux actifs ou plus créeront des doublons dans votre instance Account Engagement et provoqueront des erreurs de connecteur.\u003C/p>\n",{"__typename":1186,"id":1208,"content":1209},"ZWaPfeEgRware74T3Bx5dg","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"Y^yq\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Espace de travail\u003C/strong>\u003C/th>\n\u003Cth id=\"C{id\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>ID de l'unité commerciale\u003C/strong>\u003C/th>\n\u003Cth id=\"PuIk\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Type d'enregistrement\u003C/strong>\u003C/th>\n\u003Cth id=\"E`[k\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Les données sont envoyées vers\u003C/strong>\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"Y^yq\" class=\"\">US Events\u003C/td>\n\u003Ctd id=\"C{id\" class=\"\">0Uv...(US)\u003C/td>\n\u003Ctd id=\"PuIk\" class=\"\">BU_US\u003C/td>\n\u003Ctd id=\"E`[k\" class=\"\">Unité commerciale US\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"Y^yq\" class=\"\">EMEA Events\u003C/td>\n\u003Ctd id=\"C{id\" class=\"\">0Uv...(EMEA)\u003C/td>\n\u003Ctd id=\"PuIk\" class=\"\">BU_EMEA\u003C/td>\n\u003Ctd id=\"E`[k\" class=\"\">Unité commerciale EMEA\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"Y^yq\" class=\"\">APAC Events\u003C/td>\n\u003Ctd id=\"C{id\" class=\"\">0Uv...(APAC)\u003C/td>\n\u003Ctd id=\"PuIk\" class=\"\">BU_APAC\u003C/td>\n\u003Ctd id=\"E`[k\" class=\"\">Unité commerciale APAC\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":1109,"id":1211,"ofType":1118,"content":1212},"KZa0ZHpzRtSaQTLPrILEFg","\u003Cp>N'allez pas plus loin tant que la campagne Account Engagement n'existe pas — l'étape suivante en dépend.\u003C/p>\n",{"__typename":1186,"id":1214,"content":1215},"ZJlAefWGTbiuQwhBCBOuqw","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"f\u003Ci~\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Si vous\u003C/strong>\u003C/th>\n\u003Cth id=\"Bc[r\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Vérifiez\u003C/strong>\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"f\u003Ci~\" class=\"\">Utilisez également le connecteur natif Salesforce\u003C/td>\n\u003Ctd id=\"Bc[r\" class=\"\">Il y a exactement \u003Cstrong>une\u003C/strong> campagne dans Salesforce, et\n\u003Cdiv class=\"notion-inline-code-container\">\u003Cspan data-token-index=\"0\" spellcheck=\"false\" class=\"notion-enable-hover\">Livestorm_Session_ID__c \u003C/span>\u003Cspan style=\"background-color: initial; font-family: inherit; font-size: inherit; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit;\">est renseigné\u003C/span>\u003C/div>\n\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"f\u003Ci~\" class=\"\">Avez plusieurs unités commerciales (Business Units)\u003C/td>\n\u003Ctd id=\"Bc[r\" class=\"\">La campagne se trouve dans la \u003Cstrong>bonne\u003C/strong> unité commerciale — et dans aucune autre\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp>\u003C/p>",{"__typename":1109,"id":1217,"ofType":1118,"content":1218},"XbcYGwQkSFqcVUes7B-aAA","\u003Cp>Si vous utilisez vos propres formulaires Account Engagement, le formulaire doit pointer vers la campagne correspondant à la session que vous testez. Un formulaire lié à la mauvaise campagne inscrit le prospect à la mauvaise session.\u003C/p>\n",{"__typename":1109,"id":1220,"ofType":1147,"content":1221},"PLGzwLIJRNCP1cmw30-Xqw","\u003Cp>Pour voir l'autre cas de figure, inscrivez une seconde adresse e-mail de test sans y assister. Une fois la session terminée, ce prospect reçoit une activité Session non suivie à la place.\u003C/p>\n",{"__typename":1186,"id":1223,"content":1224},"TF9_IMMsSBq38nHB4j03KA","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"@DAC\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Ce que vous constatez\u003C/strong>\u003C/th>\n\u003Cth id=\"dvqs\" class=\"simple-table-header-color simple-table-header\">\u003Cstrong>Cause la plus probable\u003C/strong>\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"@DAC\" class=\"\">Aucune campagne n'a été créée\u003C/td>\n\u003Ctd id=\"dvqs\" class=\"\">La session est antérieure à l'activation du connecteur, ou le flow est inactif.\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"@DAC\" class=\"\">Campagne dans Salesforce mais pas dans Account Engagement\u003C/td>\n\u003Ctd id=\"dvqs\" class=\"\">La fonctionnalité « Campagnes connectées » est désactivée, ou vous n'avez pas encore attendu 30 minutes.\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"@DAC\" class=\"\">Une session a généré deux campagnes\u003C/td>\n\u003Ctd id=\"dvqs\" class=\"\">Désactivez le flow en doublon ou vérifiez le champ d'ID de session du connecteur natif Salesforce ainsi que la Partie 2, Étape 7.\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"@DAC\" class=\"\">Campagne dans la mauvaise Business Unit\u003C/td>\n\u003Ctd id=\"dvqs\" class=\"\">L'ID de Business Unit ou le type d'enregistrement sur le connecteur de cet espace de travail, ou la sélection du type d'enregistrement Connected Campaigns pour cette Business Unit\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"@DAC\" class=\"\">Prospect créé, mais aucune activité externe\u003C/td>\n\u003Ctd id=\"dvqs\" class=\"\">L'extension Livestorm Marketing App n'est pas assignée à cette Business Unit (Partie 1, Étape 3)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"@DAC\" class=\"\">Certaines activités externes manquantes, d'autres correctes\u003C/td>\n\u003Ctd id=\"dvqs\" class=\"\">Un nom d'API ne correspond pas exactement, ou l'option \u003Cem>Active in Automations\u003C/em> n'est pas cochée sur ces types d'activités\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"@DAC\" class=\"\">Prospect mis à jour au lieu d'être créé\u003C/td>\n\u003Ctd id=\"dvqs\" class=\"\">Comportement attendu — le connecteur effectue une correspondance sur l'adresse e-mail\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"@DAC\" class=\"\">Champs personnalisés vides sur le prospect\u003C/td>\n\u003Ctd id=\"dvqs\" class=\"\">Le mapping des champs n'a pas été effectué à la Partie 2, Étape 5\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp>\u003C/p>",{"__typename":1109,"id":1226,"ofType":1111,"content":1227},"Gfw1dbmlTQaFmg0KBhtiiw","\u003Cp>Toujours bloqué ? \u003Ca href=\"https://support.livestorm.co/article/112-contact-support\">\u003Cstrong>Contactez notre équipe support\u003C/strong>\u003C/a> en indiquant le nom de votre espace de travail, la session de test, ainsi que l'ID de la Business Unit utilisée.\u003C/p>\n",[1229],{"__typename":1230,"id":1024,"slug":463,"title":462},"SupportArticleRecord",{"schema":1232,"document":1233},"dast",{"type":1234,"children":1235},"root",[1236,1242,1254,1264,1277,1283,1322,1324,1325,1329,1338,1339,1344,1351,1381,1382,1389,1427,1428,1432,1443,1453,1459,1492,1493,1500,1592,1593,1594,1606,1607,1611,1639,1640,1641,1645,1649,1663,1667,1687,1688,1689,1693,1707,1712,1754,1759,1797,1805,1806,1807,1808,1812,1818,1824,1825,1826,1830,1844,1848,1849,1850,1854,1877,1878,1882,1901,1905,1906,1910,1914,1934,1938,1939,1943,1947,1951,1955,1998,2002,2011,2033,2034,2038,2039,2048,2083,2084,2093,2123,2132,2165,2175,2176,2180,2181],{"type":1237,"children":1238},"paragraph",[1239],{"type":1240,"value":1241},"span","La configuration de ce connecteur se déroule en deux étapes :",{"type":1237,"children":1243},[1244,1248,1252],{"type":1240,"marks":1245,"value":1247},[1246],"code","1 ",{"type":1240,"marks":1249,"value":1251},[1250],"strong","Dans Account Engagement :",{"type":1240,"value":1253}," Enregistrez les types d'activités externes Livestorm afin que les données de participation puissent être capturées.",{"type":1237,"children":1255},[1256,1259,1262],{"type":1240,"marks":1257,"value":1258},[1246],"2 ",{"type":1240,"marks":1260,"value":1261},[1250],"Dans le marketplace Integry :",{"type":1240,"value":1263}," installez et configurez le flux Pardot Campaigns.",{"type":1237,"children":1265},[1266,1268,1274],{"type":1240,"value":1267},"Pour une présentation complète des fonctionnalités et du comportement du connecteur, consultez la documentation principale : 🔗 ",{"item":1024,"type":1269,"children":1270},"itemLink",[1271],{"type":1240,"marks":1272,"value":1273},[1250],"Connecter Livestorm et Account Engagement (Pardot)",{"type":1240,"marks":1275,"value":1276},[1250]," ",{"type":1278,"level":1279,"children":1280},"heading",2,[1281],{"type":1240,"value":1282},"Avant de commencer",{"type":1284,"style":1285,"children":1286},"list","bulleted",[1287,1302,1316],{"type":1288,"children":1289},"listItem",[1290],{"type":1237,"children":1291},[1292,1294,1297,1299],{"type":1240,"value":1293},"L'intégration est disponible pour les clients Livestorm sur le plan ",{"type":1240,"marks":1295,"value":55},[1296],"highlight",{"type":1240,"value":1298},", en tant qu'",{"type":1240,"marks":1300,"value":1301},[1296],"add-on payant.",{"type":1288,"children":1303},[1304],{"type":1237,"children":1305},[1306,1308,1314],{"type":1240,"value":1307},"Vous devez disposer d'un accès Administrateur Salesforce ou Administrateur de configuration marketing, ainsi que d'un ",{"url":1309,"type":1310,"children":1311},"https://help.salesforce.com/s/articleView?language=en_US&id=sf.pardot_admin_marketing_admin.htm&type=5","link",[1312],{"type":1240,"value":1313},"accès administrateur",{"type":1240,"value":1315}," à votre espace de travail Livestorm.",{"type":1288,"children":1317},[1318],{"type":1237,"children":1319},[1320],{"type":1240,"value":1321},"Les campagnes connectées doivent être activées entre Salesforce et Account Engagement.",{"item":1110,"type":1323},"block",{"item":1115,"type":1323},{"type":1278,"level":1279,"children":1326},[1327],{"type":1240,"value":1328},"Partie 1 : Enregistrer les types d'activité externe Livestorm",{"type":1237,"children":1330},[1331,1333,1336],{"type":1240,"value":1332},"Pour commencer à suivre les données de participation en tant qu'activités externes dans Account Engagement, vous devez créer une ",{"type":1240,"marks":1334,"value":1335},[1296],"Marketing App Extension",{"type":1240,"value":1337}," et enregistrer les types d'activités externes. ",{"item":1117,"type":1323},{"type":1278,"level":1340,"children":1341},3,[1342],{"type":1240,"value":1343},"Étape 1 : Créer une nouvelle Marketing App Extension",{"type":1237,"children":1345},[1346,1349],{"type":1240,"marks":1347,"value":1348},[1246],"1",{"type":1240,"value":1350},"Connectez-vous à Account Engagement",{"type":1237,"children":1352},[1353,1356,1359,1361,1364,1366,1369,1371,1373,1376,1378],{"type":1240,"marks":1354,"value":1355},[1246],"2",{"type":1240,"marks":1357,"value":1358},[1250],"Configuration de l'accès :",{"type":1240,"value":1360}," Connectez-vous à Account Engagement et rendez-vous dans ",{"type":1240,"marks":1362,"value":1363},[1250,1296],"Setup",{"type":1240,"value":1365}," > ",{"type":1240,"marks":1367,"value":1368},[1250,1296],"Account Engagement",{"type":1240,"value":1370}," >",{"type":1240,"marks":1372,"value":1276},[1296],{"type":1240,"marks":1374,"value":1375},[1250,1296],"Marketing App Extensions ",{"type":1240,"value":1377},"et sélectionnez ",{"type":1240,"marks":1379,"value":1380},[1250,1296],"New",{"item":1122,"type":1323},{"type":1237,"children":1383},[1384,1387],{"type":1240,"marks":1385,"value":1386},[1246],"3",{"type":1240,"value":1388},"Renseignez les paramètres de l'extension :",{"type":1284,"style":1285,"children":1390},[1391,1403,1413],{"type":1288,"children":1392},[1393],{"type":1237,"children":1394},[1395,1398,1400],{"type":1240,"marks":1396,"value":1397},[1250],"Nom :",{"type":1240,"value":1399}," Saisissez ",{"type":1240,"marks":1401,"value":1402},[1296],"Livestorm",{"type":1288,"children":1404},[1405],{"type":1237,"children":1406},[1407,1410,1411],{"type":1240,"marks":1408,"value":1409},[1250],"Nom d'API :",{"type":1240,"value":1399},{"type":1240,"marks":1412,"value":1402},[1296],{"type":1288,"children":1414},[1415],{"type":1237,"children":1416},[1417,1420,1422,1425],{"type":1240,"marks":1418,"value":1419},[1250],"Autorisations :",{"type":1240,"value":1421}," Activez ",{"type":1240,"marks":1423,"value":1424},[1250],"Active in Automations",{"type":1240,"value":1426}," pour rendre les données d'activité Livestorm accessibles dans Account Engagement.",{"item":1129,"type":1323},{"type":1278,"level":1340,"children":1429},[1430],{"type":1240,"value":1431},"Étape 2 : Créer les types d'activité Livestorm",{"type":1237,"children":1433},[1434,1436,1438,1441],{"type":1240,"marks":1435,"value":1348},[1246],{"type":1240,"value":1437},"Accédez à l'onglet ",{"type":1240,"marks":1439,"value":1440},[1250],"Related",{"type":1240,"value":1442}," de votre extension d'application marketing Livestorm.",{"type":1237,"children":1444},[1445,1447,1449,1451],{"type":1240,"marks":1446,"value":1355},[1246],{"type":1240,"value":1448},"À côté de Activity Types, sélectionnez ",{"type":1240,"marks":1450,"value":1380},[1250],{"type":1240,"value":1452},".",{"type":1237,"children":1454},[1455,1457],{"type":1240,"marks":1456,"value":1386},[1246],{"type":1240,"value":1458},"Créez le premier type d'activité :",{"type":1284,"style":1285,"children":1460},[1461,1472,1483],{"type":1288,"children":1462},[1463],{"type":1237,"children":1464},[1465,1468,1469],{"type":1240,"marks":1466,"value":1467},[1250],"Nom de l'activité :",{"type":1240,"value":1276},{"type":1240,"marks":1470,"value":1471},[1296],"People registered",{"type":1288,"children":1473},[1474],{"type":1237,"children":1475},[1476,1479,1480],{"type":1240,"marks":1477,"value":1478},[1250],"Nom API :",{"type":1240,"value":1276},{"type":1240,"marks":1481,"value":1482},[1296],"People_registered",{"type":1288,"children":1484},[1485],{"type":1237,"children":1486},[1487,1489,1491],{"type":1240,"value":1488},"Cochez ",{"type":1240,"marks":1490,"value":1424},[1250],{"type":1240,"value":1452},{"item":1136,"type":1323},{"type":1237,"children":1494},[1495,1498],{"type":1240,"marks":1496,"value":1497},[1246],"4",{"type":1240,"value":1499},"Répétez ces étapes pour créer les autres types d'activités :",{"type":1284,"style":1285,"children":1501},[1502,1514,1525,1536,1547,1558,1570,1581],{"type":1288,"children":1503},[1504],{"type":1237,"children":1505},[1506,1509,1511],{"type":1240,"marks":1507,"value":1508},[1250],"Session suivie ",{"type":1240,"value":1510},"— Nom API : ",{"type":1240,"marks":1512,"value":1513},[1250,1296],"Session_attended",{"type":1288,"children":1515},[1516],{"type":1237,"children":1517},[1518,1521,1522],{"type":1240,"marks":1519,"value":1520},[1250],"Session non suivie ",{"type":1240,"value":1510},{"type":1240,"marks":1523,"value":1524},[1250,1296],"Session_not_attended",{"type":1288,"children":1526},[1527],{"type":1237,"children":1528},[1529,1532,1533],{"type":1240,"marks":1530,"value":1531},[1250],"Taux de participation ",{"type":1240,"value":1510},{"type":1240,"marks":1534,"value":1535},[1250,1296],"Attendance_rate",{"type":1288,"children":1537},[1538],{"type":1237,"children":1539},[1540,1543,1544],{"type":1240,"marks":1541,"value":1542},[1250],"Durée de participation ",{"type":1240,"value":1510},{"type":1240,"marks":1545,"value":1546},[1250,1296],"Attendance_duration",{"type":1288,"children":1548},[1549],{"type":1237,"children":1550},[1551,1554,1555],{"type":1240,"marks":1552,"value":1553},[1250],"Questions posées ",{"type":1240,"value":1510},{"type":1240,"marks":1556,"value":1557},[1250,1296],"Questions_asked",{"type":1288,"children":1559},[1560],{"type":1237,"children":1561},[1562,1565,1567],{"type":1240,"marks":1563,"value":1564},[1250],"Messages envoyés",{"type":1240,"value":1566}," — Nom API : ",{"type":1240,"marks":1568,"value":1569},[1250,1296],"Messages_sent",{"type":1288,"children":1571},[1572],{"type":1237,"children":1573},[1574,1577,1578],{"type":1240,"marks":1575,"value":1576},[1250],"A regardé le replay ",{"type":1240,"value":1510},{"type":1240,"marks":1579,"value":1580},[1250,1296],"Has_watched_replay",{"type":1288,"children":1582},[1583],{"type":1237,"children":1584},[1585,1588,1589],{"type":1240,"marks":1586,"value":1587},[1250],"A regardé à la demande",{"type":1240,"value":1510},{"type":1240,"marks":1590,"value":1591},[1250,1296],"Has_watched_on_demand",{"item":1142,"type":1323},{"item":1146,"type":1323},{"type":1237,"children":1595},[1596,1599,1601,1604],{"type":1240,"marks":1597,"value":1598},[1246],"5",{"type":1240,"value":1600}," Une fois terminé, vous devriez avoir ",{"type":1240,"marks":1602,"value":1603},[1250],"9 types d'activités",{"type":1240,"value":1605}," créés sous votre extension d'application Livestorm Marketing :",{"item":1150,"type":1323},{"type":1278,"level":1340,"children":1608},[1609],{"type":1240,"value":1610},"Étape 3 : Attribuez votre unité commerciale",{"type":1284,"style":1612,"children":1613},"numbered",[1614,1624],{"type":1288,"children":1615},[1616],{"type":1237,"children":1617},[1618,1620,1622],{"type":1240,"value":1619},"Allez dans l'onglet ",{"type":1240,"marks":1621,"value":1440},[1250,1296],{"type":1240,"value":1623}," de votre extension d'application Livestorm Marketing.",{"type":1288,"children":1625},[1626],{"type":1237,"children":1627},[1628,1630,1633,1635,1637],{"type":1240,"value":1629},"Dans ",{"type":1240,"marks":1631,"value":1632},[1250,1296],"Business Unit Assignments",{"type":1240,"value":1634},", assurez-vous que la bonne Business Unit est assignée. Si ce n'est pas le cas, cliquez sur ",{"type":1240,"marks":1636,"value":1380},[1250,1296],{"type":1240,"value":1638}," et ajoutez votre Business Unit.",{"item":1156,"type":1323},{"item":1159,"type":1323},{"type":1278,"level":1279,"children":1642},[1643],{"type":1240,"value":1644},"Partie 2 : Installer et configurer le connecteur",{"type":1278,"level":1340,"children":1646},[1647],{"type":1240,"value":1648},"Étape 1 : Authentification sur la marketplace Integry",{"type":1237,"children":1650},[1651,1653,1656,1658,1661],{"type":1240,"value":1652},"Accédez au point de terminaison de la marketplace Integry fourni par votre CSM. Sélectionnez ",{"type":1240,"marks":1654,"value":1655},[1250,1296],"Sign in",{"type":1240,"value":1657}," → ",{"type":1240,"marks":1659,"value":1660},[1250,1296],"Login to the app",{"type":1240,"value":1662}," en utilisant vos identifiants d'intégration Livestorm (un compte de service dédié est recommandé).",{"type":1278,"level":1340,"children":1664},[1665],{"type":1240,"value":1666},"Étape 2 : Installer le flow Pardot Campaigns",{"type":1237,"children":1668},[1669,1671,1674,1676,1679,1681,1683,1685],{"type":1240,"value":1670},"Sous ",{"type":1240,"marks":1672,"value":1673},[1250,1296],"Guided Flows",{"type":1240,"value":1675},", repérez la carte ",{"type":1240,"marks":1677,"value":1678},[1250,1296],"Salesforce Pardot",{"type":1240,"marks":1680,"value":1276},[1296],{"type":1240,"value":1682},"et cliquez sur ",{"type":1240,"marks":1684,"value":1363},[1250,1296],{"type":1240,"value":1686}," pour installer le flow Pardot Campaigns.",{"item":1165,"type":1323},{"item":1171,"type":1323},{"type":1278,"level":1340,"children":1690},[1691],{"type":1240,"value":1692},"Étape 3 : Connectez-vous à Account Engagement",{"type":1237,"children":1694},[1695,1697,1700,1702,1705],{"type":1240,"value":1696},"Saisissez votre ",{"type":1240,"marks":1698,"value":1699},[1250],"URL hôte",{"type":1240,"value":1701}," et votre ",{"type":1240,"marks":1703,"value":1704},[1250],"ID d'unité commerciale",{"type":1240,"value":1706}," :",{"type":1237,"children":1708},[1709],{"type":1240,"marks":1710,"value":1711},[1250],"URL de l'hôte : ",{"type":1284,"style":1285,"children":1713},[1714,1730],{"type":1288,"children":1715},[1716],{"type":1237,"children":1717},[1718,1720,1723,1725,1728],{"type":1240,"value":1719},"Utilisez ",{"type":1240,"marks":1721,"value":1722},[1296],"https://pi.demo.pardot.com  ",{"type":1240,"value":1724}," (si vous utilisez un environnement ",{"type":1240,"marks":1726,"value":1727},[1250],"sandbox",{"type":1240,"value":1729},") ",{"type":1288,"children":1731},[1732],{"type":1237,"children":1733},[1734,1735,1738,1747,1749,1752],{"type":1240,"value":1719},{"type":1240,"marks":1736,"value":1737},[1296],"https://pi.pardot.com",{"url":1739,"meta":1740,"type":1310,"children":1744},"https://developer.salesforce.com/docs/marketing/pardot/overview",[1741],{"id":1742,"value":1743},"rel","noopener noreferrer",[1745],{"type":1240,"value":1746}," (",{"type":1240,"value":1748},"si vous utilisez un environnement de ",{"type":1240,"marks":1750,"value":1751},[1250],"production",{"type":1240,"value":1753},")",{"type":1237,"children":1755},[1756],{"type":1240,"marks":1757,"value":1758},[1250],"ID de l'unité commerciale :",{"type":1284,"style":1285,"children":1760},[1761,1781],{"type":1288,"children":1762},[1763],{"type":1237,"children":1764},[1765,1767,1770,1772,1775,1776,1779],{"type":1240,"value":1766},"Dans Salesforce, repérez la chaîne de 18 caractères commençant par ",{"type":1240,"marks":1768,"value":1769},[1296],"0U",{"type":1240,"value":1771}," sous ",{"type":1240,"marks":1773,"value":1774},[1250,1296],"Marketing Setup",{"type":1240,"value":1365},{"type":1240,"marks":1777,"value":1778},[1250,1296],"Business Unit Setup",{"type":1240,"marks":1780,"value":1452},[1296],{"type":1288,"children":1782},[1783],{"type":1237,"children":1784},[1785,1788,1790],{"type":1240,"marks":1786,"value":1787},[1250],"ID de l'unité commerciale : ",{"type":1240,"value":1789},"Vous trouverez des informations détaillées dans la ",{"url":1739,"meta":1791,"type":1310,"children":1793},[1792],{"id":1742,"value":1743},[1794],{"type":1240,"marks":1795,"value":1796},[1250],"documentation de l'API Pardot",{"type":1237,"children":1798},[1799,1801,1804],{"type":1240,"value":1800},"Connectez-vous ensuite à Account Engagement à l'aide de vos identifiants habituels. Une fois connecté, cliquez sur ",{"type":1240,"marks":1802,"value":1803},[1250,1296],"Suivant",{"type":1240,"value":1452},{"item":1174,"type":1323},{"item":1177,"type":1323},{"item":1180,"type":1323},{"type":1278,"level":1340,"children":1809},[1810],{"type":1240,"value":1811},"Étape 4 : Connectez-vous à Salesforce",{"type":1237,"children":1813},[1814,1816],{"type":1240,"marks":1815,"value":1247},[1246],{"type":1240,"value":1817},"Sélectionnez votre environnement (Sandbox ou Production).",{"type":1237,"children":1819},[1820,1822],{"type":1240,"marks":1821,"value":1258},[1246],{"type":1240,"value":1823},"Connectez-vous à votre compte Salesforce selon votre configuration :",{"item":1187,"type":1323},{"item":1190,"type":1323},{"type":1278,"level":1340,"children":1827},[1828],{"type":1240,"value":1829},"Étape 5 : Associez vos champs",{"type":1237,"children":1831},[1832,1834,1837,1839,1842],{"type":1240,"value":1833},"Voici la partie amusante. Il vous sera demandé de faire correspondre les champs de votre ",{"type":1240,"marks":1835,"value":1836},[1250],"Prospect ",{"type":1240,"value":1838},"Account Engagement avec les champs disponibles sur l'objet ",{"type":1240,"marks":1840,"value":1841},[1250],"Inscrit",{"type":1240,"value":1843}," de Livestorm : pour chaque champ Account Engagement que vous souhaitez remplir avec des données Livestorm, sélectionnez le champ Livestorm correspondant. Vous verrez également vos propres champs personnalisés Account Engagement dans la liste, ce qui vous permet d'adapter le flux à vos règles et besoins spécifiques.",{"type":1278,"level":1340,"children":1845},[1846],{"type":1240,"value":1847},"Étape 6 : Configurez les paramètres du connecteur",{"item":1196,"type":1323},{"item":1199,"type":1323},{"type":1278,"level":1340,"children":1851},[1852],{"type":1240,"value":1853},"Étape 7 : Répondez à la question sur la compatibilité avec Salesforce",{"type":1284,"style":1285,"children":1855},[1856,1867],{"type":1288,"children":1857},[1858],{"type":1237,"children":1859},[1860,1862,1865],{"type":1240,"value":1861},"Sélectionnez ",{"type":1240,"marks":1863,"value":1864},[1250],"Oui",{"type":1240,"value":1866}," si cet espace de travail utilise à la fois le connecteur natif Livestorm Salesforce ET ce connecteur.",{"type":1288,"children":1868},[1869],{"type":1237,"children":1870},[1871,1872,1875],{"type":1240,"value":1861},{"type":1240,"marks":1873,"value":1874},[1250],"Non",{"type":1240,"value":1876}," s'il utilise uniquement le connecteur Pardot.",{"item":1202,"type":1323},{"type":1278,"level":1340,"children":1879},[1880],{"type":1240,"value":1881},"Étape 8 : Enregistrer et activer",{"type":1237,"children":1883},[1884,1886,1889,1891,1894,1896,1899],{"type":1240,"value":1885},"🎉  Votre intégration est prête à être activée — cliquez sur ",{"type":1240,"marks":1887,"value":1888},[1250],"Enregistrer",{"type":1240,"value":1890}," pour l'activer. Assurez-vous que le nouveau flux est bien réglé sur ",{"type":1240,"marks":1892,"value":1893},[1250],"actif",{"type":1240,"value":1895},". Vous verrez alors le nouveau flux créé. Assurez-vous qu'il est bien réglé sur ",{"type":1240,"marks":1897,"value":1898},[1250],"actif,",{"type":1240,"value":1900}," et le tour est joué.",{"type":1237,"children":1902},[1903],{"type":1240,"value":1904},"L'intégration est activée par défaut pour tous vos événements, vous n'avez donc pas besoin de l'activer pour chaque événement sur la plateforme Livestorm, contrairement à d'autres intégrations.",{"item":1205,"type":1323},{"type":1278,"level":1340,"children":1907},[1908],{"type":1240,"value":1909},"Gérer plusieurs espaces de travail Livestorm",{"type":1237,"children":1911},[1912],{"type":1240,"value":1913},"Si vous avez plusieurs espaces de travail Livestorm, répétez la Partie 2 dans chaque espace de travail :",{"type":1284,"style":1285,"children":1915},[1916,1925],{"type":1288,"children":1917},[1918],{"type":1237,"children":1919},[1920,1923],{"type":1240,"marks":1921,"value":1922},[1250],"Une seule unité commerciale :",{"type":1240,"value":1924}," utilisez le même ID d'unité commerciale partout et laissez le type d'enregistrement vide.",{"type":1288,"children":1926},[1927],{"type":1237,"children":1928},[1929,1932],{"type":1240,"marks":1930,"value":1931},[1250],"Plusieurs unités commerciales :",{"type":1240,"value":1933}," chaque espace de travail a besoin de son propre ID d'unité commerciale et de son propre type d'enregistrement.",{"type":1237,"children":1935},[1936],{"type":1240,"value":1937},"Par exemple : ",{"item":1208,"type":1323},{"type":1237,"children":1940},[1941],{"type":1240,"value":1942},"Adaptez ce texte en fonction des noms de vos propres espaces de travail, de vos unités commerciales et de vos types d'enregistrements.",{"type":1278,"level":1279,"children":1944},[1945],{"type":1240,"value":1946},"Testez votre configuration",{"type":1237,"children":1948},[1949],{"type":1240,"value":1950},"Testez cela sur une session de test, sur Livestorm, avant d'utiliser le connecteur pour un événement réel.",{"type":1278,"level":1340,"children":1952},[1953],{"type":1240,"value":1954},"Avant de tester",{"type":1284,"style":1285,"children":1956},[1957,1966,1975,1989],{"type":1288,"children":1958},[1959],{"type":1237,"children":1960},[1961,1964],{"type":1240,"marks":1962,"value":1963},[1250],"Créez une nouvelle session pour le test.",{"type":1240,"value":1965}," Le connecteur n'est pas rétroactif : une session créée avant son activation ne sera jamais synchronisée.",{"type":1288,"children":1967},[1968],{"type":1237,"children":1969},[1970,1973],{"type":1240,"marks":1971,"value":1972},[1250],"Utilisez une adresse e-mail de test inédite",{"type":1240,"value":1974}," — qui ne correspond pas déjà à un prospect, un membre de l'équipe ou un inscrit existant dans Livestorm.",{"type":1288,"children":1976},[1977],{"type":1237,"children":1978},[1979,1982,1984,1987],{"type":1240,"marks":1980,"value":1981},[1250],"Vérifiez qu'un seul flux Pardot Campaigns est actif",{"type":1240,"value":1983}," dans ",{"type":1240,"marks":1985,"value":1986},[1250],"My Flows",{"type":1240,"value":1988}," sur Integry. Deux flux actifs créent des doublons.",{"type":1288,"children":1990},[1991],{"type":1237,"children":1992},[1993,1996],{"type":1240,"marks":1994,"value":1995},[1250],"Vérifiez que le Business Unit ID",{"type":1240,"value":1997}," que vous avez saisi correspond bien à la Business Unit sur laquelle vous effectuez le test.",{"type":1278,"level":1340,"children":1999},[2000],{"type":1240,"value":2001},"Le test",{"type":1237,"children":2003},[2004,2006,2009],{"type":1240,"marks":2005,"value":1348},[1246],{"type":1240,"marks":2007,"value":2008},[1250],"Créez et publiez une session",{"type":1240,"value":2010}," dans Livestorm — appelez-la « Pardot test event », par exemple.",{"type":1237,"children":2012},[2013,2015,2018,2020,2023,2025,2028,2031],{"type":1240,"marks":2014,"value":1355},[1246],{"type":1240,"marks":2016,"value":2017},[1250],"Attendez la campagne.",{"type":1240,"value":2019}," Dans Account Engagement, recherchez une campagne portant le même nom sous ",{"type":1240,"marks":2021,"value":2022},[1250,1296],"Account Engagement Campaigns",{"type":1240,"value":2024}," et une liste portant le même nom sous ",{"type":1240,"marks":2026,"value":2027},[1250,1296],"Prospects",{"type":1240,"marks":2029,"value":2030},[1250]," → Segmentation Lists",{"type":1240,"value":2032},". Cela prend généralement moins de 10 minutes, et parfois jusqu'à 30.",{"item":1211,"type":1323},{"type":1237,"children":2035},[2036],{"type":1240,"value":2037},"Vérifiez si les éléments suivants s'appliquent à votre situation :",{"item":1214,"type":1323},{"type":1237,"children":2040},[2041,2043,2046],{"type":1240,"marks":2042,"value":1386},[1246],{"type":1240,"marks":2044,"value":2045},[1250]," Inscrivez une personne test.",{"type":1240,"value":2047}," Utilisez le formulaire que vous utiliserez réellement :",{"type":1284,"style":1285,"children":2049},[2050,2059],{"type":1288,"children":2051},[2052],{"type":1237,"children":2053},[2054,2057],{"type":1240,"marks":2055,"value":2056},[1250],"Un formulaire d'inscription Livestorm",{"type":1240,"value":2058}," — ouvrez la page d'inscription de la session et validez-la avec votre adresse e-mail de test.",{"type":1288,"children":2060},[2061],{"type":1237,"children":2062},[2063,2066,2068,2071,2073,2076,2078,2081],{"type":1240,"marks":2064,"value":2065},[1250],"L'un de vos propres formulaires Account Engagement",{"type":1240,"value":2067}," — créez un formulaire (",{"type":1240,"marks":2069,"value":2070},[1250],"Content → Forms → Add Form",{"type":1240,"value":2072},"), et dans son champ ",{"type":1240,"marks":2074,"value":2075},[1250],"Campaign",{"type":1240,"value":2077}," sélectionnez la campagne créée par le connecteur. Ouvrez le lien du formulaire et validez-le. Le prospect est inscrit à la session Livestorm correspondante ; cela peut prendre jusqu'à 10 minutes lors d'une inscription de Pardot vers Livestorm. Vérifiez que cela a fonctionné en ouvrant l'onglet ",{"type":1240,"marks":2079,"value":2080},[1250],"People",{"type":1240,"value":2082}," dans Livestorm et en filtrant sur la session.",{"item":1217,"type":1323},{"type":1237,"children":2085},[2086,2088,2091],{"type":1240,"marks":2087,"value":1497},[1246],{"type":1240,"marks":2089,"value":2090},[1250]," Vérifiez le prospect.",{"type":1240,"value":2092}," Recherchez-le par e-mail dans Account Engagement :",{"type":1284,"style":1285,"children":2094},[2095,2106,2117],{"type":1288,"children":2096},[2097],{"type":1237,"children":2098},[2099,2101,2104],{"type":1240,"value":2100},"Un ",{"type":1240,"marks":2102,"value":2103},[1250],"nouveau",{"type":1240,"value":2105}," prospect est ajouté à la fois à la liste et à la campagne",{"type":1288,"children":2107},[2108],{"type":1237,"children":2109},[2110,2112,2115],{"type":1240,"value":2111},"Un prospect ",{"type":1240,"marks":2113,"value":2114},[1250],"existant",{"type":1240,"value":2116}," est mis à jour et ajouté à la liste",{"type":1288,"children":2118},[2119],{"type":1237,"children":2120},[2121],{"type":1240,"value":2122},"Une activité externe enregistrée par People est consignée",{"type":1237,"children":2124},[2125,2127,2130],{"type":1240,"marks":2126,"value":1598},[1246],{"type":1240,"marks":2128,"value":2129},[1250]," Lancez la session.",{"type":1240,"value":2131}," Démarrez l'événement, rejoignez-le avec l'e-mail de test, restez au moins une minute, envoyez un message dans le chat et posez une question, puis terminez l'événement.",{"type":1237,"children":2133},[2134,2137,2138,2141,2143,2146,2148,2151,2152,2155,2156,2159,2161,2164],{"type":1240,"marks":2135,"value":2136},[1246],"6",{"type":1240,"value":1276},{"type":1240,"marks":2139,"value":2140},[1250],"Vérifiez les activités externes.",{"type":1240,"value":2142}," Après quelques minutes, ouvrez le prospect, puis accédez à l'onglet External Activities. Vous devriez voir ",{"type":1240,"marks":2144,"value":2145},[1250],"Session attended",{"type":1240,"value":2147},", ",{"type":1240,"marks":2149,"value":2150},[1250],"Attendance duration",{"type":1240,"value":2147},{"type":1240,"marks":2153,"value":2154},[1250],"Attendance rate",{"type":1240,"value":2147},{"type":1240,"marks":2157,"value":2158},[1250],"Messages sent",{"type":1240,"value":2160}," et ",{"type":1240,"marks":2162,"value":2163},[1250],"Questions asked",{"type":1240,"value":1452},{"type":1237,"children":2166},[2167,2170,2173],{"type":1240,"marks":2168,"value":2169},[1246],"7",{"type":1240,"marks":2171,"value":2172},[1250]," Vérifiez vos champs mappés.",{"type":1240,"value":2174}," Confirmez que les champs personnalisés que vous avez mappés dans la Partie 2, Étape 5 ont bien été remplis. Si c'est le cas, votre connecteur est prêt à être utilisé. 🎉",{"item":1220,"type":1323},{"type":1278,"level":1279,"children":2177},[2178],{"type":1240,"value":2179},"Dépannage",{"item":1223,"type":1323},{"item":1226,"type":1323},[2183,2184],{"id":1024,"title":462,"slug":463},{"id":1022,"title":459,"slug":460},[2186,2187,2188,2189,2190,2191,2192,2193,2194,2195,2196,2197,2198,2199,2200,2201,2202,2203,2204,2205,2206,2207,2208,2209,2210,2211,2212,2213,2214,2215,2216,2217,2218,2219,2220,2221,2222,2223,2224,2225,2226,2227,2228,2229,2230,2231,2232,2233,2234,2235,2236,2237,2238,2239,2240,2241,2242,2243,2244,2245,2246,2247,2241,2248,2249,2250,2251,2252,2253,2254,2255,2256,2257,2258,2259,2260,2261,2262,2263,2264,2265,2266,2267,2268,2269,2270,2271,2272,2273,2274,2275,2276,2277,2278,2279,2280,2281,2282,2283,2284,2285,2286,2287,2267,2288,2289,2290,2291,2292,2293,2294,2295,2296,2297,2298,2299,2300,2301,2302,2303,2304,2223,2305,2306,2199,2307,2308,2309,2310,2311,2312,2313,2314,2315,2316,2317,2318,2319,2320,2321,2322,2323,2324,2325,2326,2327,2328,2329,2330,2331,2332,2333,2334,2335,2336,2337,2338,2339,2340,2341,2342,2343,2344,2345,2346,2347,2348,2349,2350,2351,2352,2353,2354,2355,2356,2357,2358,2359,2360,2361,2362,2363,2364,2365,2366,2367,2368,2369,2370,2371,2372,2373,2374,2375,2376,2377,2378,2379,2380,2381,2382,2383,2384,2385,2386,2387,2388,2389,2390,2391,2314,2392,2393,2394,2395,2263,2396,2397,2398,2399,2400,2401,2402,2403,2404,2405,2406,2407,2408,2409,2410,2411,2412,2413,2414,2415,2416,2417,2418,2419,2420,2421,2422,2423,2424,2425,2426,2427,2428,2429,2430,2431,2432,2433,2434,2356,2435,2436,2437,2438,2439,2440,2441,2417,2442,2443,2444,2445,2446,2447,2448,2449,2450,2451,2452,2204,2453,2454,2455,2456,2413,2457,2458,2459,2231,2460,2461,2462,2463,2464,2465,2466,2467,2468,2469,2470,2471,2472,2473,2474,2475,2476,2477,2478,2479,2480,2481,2482,2483,2484,2485,2486,2487,2488,2489,2490,2491,2492,2493,2494,2495,2496,2497,2498,2499,2500,2501,2502,2503,2504,2505,2506,2507,2508,2509,2510,2511,2512,2513,2514,2515,2516,2517,2518,2519,2520,2521,2522,2523,2524,2525,2526,2527,2528,2529,2530,2531,2263,2532,2533,2534,2535,2536,2537,2538,2539,2540,2541,2542,2543,2544,2545,2546,2547,2548,2549,2550,2551,2552,2553,2554,2555,2556,2557,2558,2559,2560,2561,2562,2563,2564,2565,2566,2567,2244,2568,2569,2570,2571,2572,2573,2574,2575,2576,2577,2578,2579,2580,2581,2582,2583,2584,2585,2586,2587,2588,2589,2590,2591,2592,2593,2594,2595,2596,2597,2598,2599,2600,2601,2602,2555,2603,2604,2605,2606,2607,2608,2455,2609,2610,2611,2612,2613,2614,2615,2616,2617,2618,2619,2620,2621,2622,2302,2213,2623,2624,2625,2626,2627,2628,2629,2630,2631,2632,2633,2423,2634,2635,2636,2637,2638,2639,2640,2199,2641,2642,2643,2644,2645,2646,2647,2648,2649,2650,2651,2652,2653,2654,2655,2656,2657,2421,2658,2659,2660,2661,2662,2663,2664,2665,2666,2667,2668,2669,2670,2671,2344,2500,2672,2673,2674,2675,2676,2677,2678,2679,2680,2681,2682,2683,2684,2685,2686,2687,2688,2689,2690,2691,2692,2693,2694,2695,2696,2697,2698,2699,2700,2701,2702,2703,2704,2705,2706,2707,2708,2709,2710,2711,2712,2713,2714,2715,2716,2717,2718,2719,2720,2721,2722,2723,2724,2725,2726,2598,2727,2728,2729,2730,2731,2732,2466,2733,2734,2735,2736,2737,2738,2739,2740,2741,2742,2743,2744,2590,2745,2746,2319,2747,2748,2700,2749,2750,2751,2752,2753,2754,2755,2756,2757,2758,2759,2760,2761,2666,2624,2762,2763,2764,2765,2766,2767,2768,2769,2770,2771,2772,2773,2774,2775,2776,2777,2778,2779,2780,2781,2782,2783,2784,2785,2786,2787,2712,2788,2789,2790,2397,2791,2792,2793,2794,2795,2796,2797,2798,2799,2800,2801,2802,2803,2301,2804,2805,2806,2807,2808,2809,2810,2811,2812,2813,2814,2815,2816,2817,2818,2819,2820,2821,2822,2823,2824,2825,2826,2827,2828,2829,2830,2831,2832,2725,2833,2834,2835,2836,2344,2395,2837,2838,2839,2498,2840,2841,2842,2843,2844,2845,2846,2193,2847,2848,2849,2850,2851,2852,2853,2854,2855,2856,2857,2858,2859,2860,2373,2861,2862,2863,2864,2865,2866,2867,2868,2869,2870,2638,2871,2872,2873,2874,2875,2876,2877,2878,2855,2879,2880,2881,2535,2882,2883,2884,2384,2603,2206,2885,2886,2887,2888,2889,2890,2891,2608,2892,2893,2894,2895,2896,2897,2898,2899,2900,2503,2901,2902,2903,2904,2905,2906,2408,2907,2908,2909,2910,2911,2912,2913,2914,2915,2916,2917,2686,2918,2919,2920,2921,2347,2922,2923,2708,2924,2925,2926,2706,2927,2928,2929,2930,2931,2932,2694,2933,2934,2935,2936,2937,2938,2939,2940,2941,2942,2943,2944,2945,2946,2777,2947,2948,2609,2949,2950,2951,2952,2953,2954,2955,2956,2957,2958,2959,2960,2961,2962,2963,2964,2580,2965,2966,2967,2968,2969,2970,2473,2971,2972,2973,2974,2975,2976,2977,2978,2979,2980,2981,2982,2983,2984,2985,2986,2987,2988,2377,2989,2990,2991,2992,2993,2994,2995,2996,2997,2998,2999,3000,3001,3002,3003,3004,2935,3005,2450,3006,3007,3008,3009,3010,3011,3012,3013,3014,3015,3016,3017,3018,3019,3020,3021,3022,3023,3024,3025,3026,3027,3028,3029,3030,3031,3032,3033,3034,3035,3036,3037,3038,3039,3040,3041,3042,3043,3044,3045,2910,3046,3047,3048,3049,3050,3051,3052,3053,3054,3055,3056,3057,2612,3058,2425,3059,3060,3061,3062,3063,3064,3065,3066,3067,3004,3068,3069,3070,3071,30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