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Pourquoi ?","salle-ne-charge-pas-pourquoi",{"title":906,"slug":907},"Organiser des événements préenregistrés","organiser-evenements-preenregistres",{"title":909,"slug":910},"La réduction de bruit : l'idéal pour des événements fluides et sans distraction","reduction-bruit",{"title":912,"slug":913},"Envoyez-nous vos commentaires","envoyer-vos-commentaires",{"title":915,"slug":916},"Gèrer vos Webhooks Désactivés","gerer-vos-webhooks-desactives",{"title":918,"slug":919},"Planificateurs de réunions disponibles avec Livestorm","planification-reunions-disponibles-livestorm",{"title":921,"slug":922},"Créer votre événement avec Doodle","creer-evenement-doodle",{"title":924,"slug":925},"Importer en masse des inscrits via une autre source","importer-masse-inscrits-autre-source",{"title":927,"slug":928},"Utiliser un appareil photo reflex numérique (DSLR) comme webcam","utiliser-appareil-photographique-reflex-webcam",{"title":930,"slug":931},"Page d'état de Livestorm","page-etat-livestorm",{"title":933,"slug":934},"Ajouter des sous-titres à votre événement","ajouter-sous-titres-evenement",{"title":936,"slug":937},"Créer votre événement avec Salesloft","creer-evenement-salesloft",{"title":939,"slug":940},"Problèmes de partage d'écran","problemes-partage-ecran",{"title":942,"slug":943},"Gérer les fenêtres dans votre salle d’événement","gerer-fenetres-salle-evenement",{"title":945,"slug":946},"Guide d'utilisation pour les participant.e.s","guide-utilisation-participants",{"id":10,"alternativeVersions":948,"slug":12,"seoTitle":954,"seoDescription":955,"name":11,"articles":956,"trackName":61,"trackingBreadcrumbTitle":61},[949,952],{"locale":950,"slug":951},"en","1-events",{"locale":953,"slug":12},"fr","Support Livestorm pour les événements | Conseils d'experts et ressources","Accédez au support complet de Livestorm pour les événements. Vous y trouverez des conseils d'experts, des tutoriels et des ressources détaillés pour créer facilement des événements.",[],{"id":958,"alternativeVersions":959,"collection":964,"slug":963,"seoTitle":61,"seoDescription":61,"theme":965,"icon":968,"integration":971,"name":972,"description":973,"articles":974,"trackName":61,"trackingBreadcrumbTitle":61},"U99NW3NBTtmgiW_AbWYqtA",[960,962],{"locale":950,"slug":961},"292-attendees",{"locale":953,"slug":963},"participants",{"id":10},{"id":966,"color":967},"141540558","livestorm-blue",{"id":969,"name":970},"149338132","users",null,"Participant•e·s","Tout ce que vos participant·e·s doivent savoir pour profiter de votre événement Livestorm",[975,977,979],{"id":976,"title":459,"slug":460},"Nb9qDVUeQoWSujnqdQ-afA",{"id":978,"title":684,"slug":685},"YDyn_12AQvmlwyF5omxT7g",{"id":980,"title":945,"slug":946},"A4kUguEPQ56uqfJDfMHHKw",[957,982,1022,1053],{"id":983,"alternativeVersions":984,"collection":989,"slug":988,"seoTitle":61,"seoDescription":61,"theme":990,"icon":993,"integration":971,"name":996,"description":997,"articles":998,"trackName":61,"trackingBreadcrumbTitle":61},"Dk66otAXT-qcVOeQf3dQFw",[985,987],{"locale":950,"slug":986},"8-analytics-data",{"locale":953,"slug":988},"analyses-donnees",{"id":10},{"id":991,"color":992},"141540551","sunburst-red",{"id":994,"name":995},"UOevVwfYTCq4ACbyZw3G5w","poll","Analyses & données","Découvrez comment gérer et exporter vos données dans et hors de vos événements",[999,1001,1002,1004,1006,1008,1010,1012,1014,1016,1018,1020],{"id":1000,"title":456,"slug":457},"HBsSei0CR9KVltSGEib8Qw",{"id":976,"title":459,"slug":460},{"id":1003,"title":462,"slug":463},"XiKh1KYcRvyq73B9JwXOpQ",{"id":1005,"title":504,"slug":505},"XWjykBI2TOqIlOj6mvnJsA",{"id":1007,"title":669,"slug":670},"DhqAA3lXTO6PyJQhrMaVCg",{"id":1009,"title":687,"slug":688},"JtcBTcgRTdK9xE1MzGW8Ew",{"id":1011,"title":693,"slug":694},"Ts4PjrmmTW2_1fEspFhFXg",{"id":1013,"title":696,"slug":697},"chkazWBCRyWB1Hydab5ncw",{"id":1015,"title":705,"slug":706},"dqK3Ooo0T_Ospo-pBY2f9g",{"id":1017,"title":789,"slug":790},"Ttpsxe-7RziKnI9X89OdVg",{"id":1019,"title":858,"slug":859},"bYiXLs7mSFm6C8Pp5kUHRg",{"id":1021,"title":924,"slug":925},"GwHA9QwHSCShPFS4VDPL_A",{"id":1023,"alternativeVersions":1024,"collection":1029,"slug":1028,"seoTitle":61,"seoDescription":61,"theme":971,"icon":971,"integration":1030,"name":1038,"description":1039,"articles":1040,"trackName":61,"trackingBreadcrumbTitle":61},"OURYHKINQbmcc6fcjtiDwg",[1025,1027],{"locale":950,"slug":1026},"296-salesforce",{"locale":953,"slug":1028},"salesforce",{"id":18},{"id":1031,"backgroundColor":1032,"logo":1035},"49711",{"red":45,"green":1033,"blue":1034},161,224,{"alt":971,"height":1036,"url":1037,"width":1036},48,"https://www.datocms-assets.com/1127/1695308070-salesforce.svg","Salesforce","Utilisez Salesforce avec Livestorm",[1041,1042,1043,1045,1047,1049,1051],{"id":1000,"title":456,"slug":457},{"id":976,"title":459,"slug":460},{"id":1044,"title":777,"slug":778},"dvUVo4F7Qbip5-3TEqupUA",{"id":1046,"title":786,"slug":787},"Bz8vH-sVRP-KZ1bJpFMO3A",{"id":1048,"title":801,"slug":802},"W8gcuyuXRiyMeRs-fNqi8Q",{"id":1050,"title":834,"slug":835},"AZ6IL_KtQhq1IubaHDMmzg",{"id":1052,"title":846,"slug":847},"IWinUEWyRSyoMJIdKWYsGA",{"id":1054,"alternativeVersions":1055,"collection":1060,"slug":1059,"seoTitle":61,"seoDescription":61,"theme":971,"icon":971,"integration":1061,"name":1066,"description":1067,"articles":1068,"trackName":61,"trackingBreadcrumbTitle":61},"V6VFPvfuQXmJr3Ig48Nhxw",[1056,1058],{"locale":950,"slug":1057},"294-pardot",{"locale":953,"slug":1059},"pardot",{"id":18},{"id":1062,"backgroundColor":1063,"logo":1064},"496411",{"red":45,"green":1033,"blue":1034},{"alt":971,"height":1036,"url":1065,"width":1036},"https://www.datocms-assets.com/1127/1699440931-pardot.svg","Pardot","Rendez Pardot compatible avec Livestorm",[1069,1070,1071],{"id":1000,"title":456,"slug":457},{"id":976,"title":459,"slug":460},{"id":1003,"title":462,"slug":463},{"id":976,"slug":460,"alternativeVersions":1073,"seoTitle":459,"seoDescription":1077,"categories":1078,"keywords":1083,"title":459,"structuredText":1084,"relatedArticles":1690,"embedding":1693,"trackName":61,"trackingBreadcrumbTitle":61},[1074,1076],{"locale":950,"slug":1075},"advanced-salesforce-configuration",{"locale":953,"slug":460},"Découvrez comment configurer la compatibilité native avec Salesforce et acheminer les campagnes Account Engagement (Pardot) sur plusieurs business units pour Livestorm.",[1079,1080,1081,1082],{"id":1023},{"id":958},{"id":983},{"id":1054},"salesforce, configuration",{"blocks":1085,"links":1154,"value":1157},[1086,1090,1093,1098,1101,1105,1113,1116,1120,1123,1126,1129,1135,1138,1141,1145,1148,1151],{"__typename":1087,"id":1088,"content":1089},"SupportTableRecord","fZEdXlETQFu3fpU5aDo_6g","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"Iix}\" class=\"simple-table-header-color simple-table-header\">Ce que vous voulez faire\u003C/th>\n\u003Cth id=\"ps|D\" class=\"simple-table-header-color simple-table-header\">Ce dont vous avez besoin sur cette page\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"Iix}\" class=\"\">Connecteur Account Engagement uniquement, une seule Business Unit\u003C/td>\n\u003Ctd id=\"ps|D\" class=\"\">Rien — la configuration de base suffit\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"Iix}\" class=\"\">L'utiliser \u003Cstrong>en parallèle du connecteur natif Salesforce\u003C/strong>\u003C/td>\n\u003Ctd id=\"ps|D\" class=\"\">\u003Cstrong>Utilisation en parallèle du connecteur natif Salesforce\u003C/strong>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"Iix}\" class=\"\">Router des campagnes vers \u003Cstrong>plusieurs Business Units\u003C/strong>\u003C/td>\n\u003Ctd id=\"ps|D\" class=\"\">\u003Cstrong>Routage des campagnes vers plusieurs Business Units\u003C/strong>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"Iix}\" class=\"\">Les deux\u003C/td>\n\u003Ctd id=\"ps|D\" class=\"\">Les deux sections, dans cet ordre\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":1091,"id":1092},"SupportTableOfContentRecord","RQ0mi2PuTBG7shzz_W8ppA",{"__typename":1094,"id":1095,"ofType":1096,"content":1097},"SupportCalloutRecord","Jo70cz2lQP2YUFhm1nw7LQ","info","\u003Cp>\u003Cstrong>Vous aurez besoin de :\u003C/strong> Un accès Administrateur Salesforce. Prévoyez 30 à 60 minutes, ainsi que 15 minutes supplémentaires par Business Unit additionnelle. Nous vous recommandons de réaliser ces étapes avec votre Administrateur Salesforce.\u003C/p>\n",{"__typename":1087,"id":1099,"content":1100},"WSGqLYj1SjaKCT-2dEeHcw","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"D]tt\" class=\"simple-table-header-color simple-table-header\">Paramètre\u003C/th>\n\u003Cth id=\"pqtq\" class=\"simple-table-header-color simple-table-header\">Valeur\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"D]tt\" class=\"\">Libellé du champ\u003C/td>\n\u003Ctd id=\"pqtq\" class=\"\">\n\u003Cp class=\"p1\">\u003Cspan class=\"s1\">Livestorm Session ID\u003C/span>\u003C/p>\n\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"D]tt\" class=\"\">Longueur\u003C/td>\n\u003Ctd id=\"pqtq\" class=\"\">80\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"D]tt\" class=\"\">Nom API du champ\u003C/td>\n\u003Ctd id=\"pqtq\" class=\"\">\n\u003Cp class=\"p1\">\u003Cspan class=\"s1\">Livestorm_Session_ID__c\u003C/span>\u003C/p>\n\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"D]tt\" class=\"\">ID externe\u003C/td>\n\u003Ctd id=\"pqtq\" class=\"\">✓ Recommandé\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"D]tt\" class=\"\">Unique\u003C/td>\n\u003Ctd id=\"pqtq\" class=\"\">✓ Recommandé\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp>\u003C/p>",{"__typename":1094,"id":1102,"ofType":1103,"content":1104},"YiWTnf5FRo698KDqrSyhvg","error","\u003Cp>Critique : Le nom d'API DOIT être exactement \u003Cstrong>Livestorm_Session_ID__c\u003C/strong>. Salesforce le déduit à partir du libellé ; ainsi, la saisie du libellé ci-dessus donne le bon résultat — mais vérifiez avant d'enregistrer. Si le nom de l'API est différent, le connecteur ne parvient pas à trouver les campagnes existantes, et vous obtenez deux campagnes par session.\u003C/p>\n",{"__typename":1106,"id":1107,"image":1108,"maxWidth":971},"SupportImageRecord","f-_0BtT1Q1e8d6_3oNAVMQ",{"alt":1109,"height":1110,"url":1111,"width":1112},"TBD",228,"https://www.datocms-assets.com/1127/1790664593-screenshot-2026-09-14-at-10-44-21-1.png",989,{"__typename":1087,"id":1114,"content":1115},"MtZ8e8r7QcqOOF7J8r-bRw","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>\n\u003Cdiv>\n\u003Cp>Espace de travail « Événements EMEA »\u003Cspan style=\"background-color: initial; font-family: inherit; font-size: inherit; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit;\"> \u003C/span>\u003C/p>\n\u003C/div>\n\u003C!-- notionvc: b0a23990-532f-4db2-806a-e765cab313fc -->\u003C/td>\n\u003Ctd>→ connecteur configuré avec le type d'enregistrement = BU_EMEA\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>\u003C/td>\n\u003Ctd>→ connecteur configuré avec le type d'enregistrement = BU_EMEA\u003C!-- notionvc: a63ddecd-faca-40a5-b28c-f90638b981a4 -->\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>\u003C/td>\n\u003Ctd>→ seule l'unité commerciale EMEA synchronise BU_EMEA\u003C!-- notionvc: 748db6bd-4150-4cef-9d90-f197e75d5dbb -->\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>\u003C/td>\n\u003Ctd>→ la campagne est affectée à l'unité commerciale EMEA\u003C!-- notionvc: ad738a7e-62b3-41d3-b451-600450f2e6a2 -->\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp>\u003C/p>",{"__typename":1094,"id":1117,"ofType":1118,"content":1119},"SJM7nrkHSGavTSmAUFOWTw","warning","\u003Cp>Plusieurs Business Units mais un seul workspace Livestorm ? Cette configuration ne fonctionnera pas avec un workspace unique, car tous les événements seraient acheminés vers la même Business Unit. Contactez votre CSM pour discuter des options possibles.\u003C/p>\n",{"__typename":1094,"id":1121,"ofType":1096,"content":1122},"APzR6gg7QTCw59pcyXUZhw","\u003Cp>Les noms des types d'enregistrement n'ont pas de signification technique. Nommez-les de façon à ce qu'il soit évident de savoir lequel dirige vers où. Ce guide utilise BU_US, BU_EMEA, BU_APAC comme exemple.\u003C/p>\n",{"__typename":1087,"id":1124,"content":1125},"Y-of9owTRRWhEkwibcYyUQ","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"jp~]\" class=\"simple-table-header-color simple-table-header\">Type d'enregistrement\u003C/th>\n\u003Cth id=\"=gq]\" class=\"simple-table-header-color simple-table-header\">Achemine vers\u003C/th>\n\u003Cth id=\"bPoy\" class=\"simple-table-header-color simple-table-header\">Objectif\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"jp~]\" class=\"\">Livestorm_Pending \u003Cem>(uniquement avec le connecteur natif Salesforce)\u003C/em>\u003C/td>\n\u003Ctd id=\"=gq]\" class=\"\">\u003Cstrong>Aucun\u003C/strong>\u003C/td>\n\u003Ctd id=\"bPoy\" class=\"\">État d'attente par défaut — ne se synchronise jamais\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"jp~]\" class=\"\">BU_US\u003C/td>\n\u003Ctd id=\"=gq]\" class=\"\">Business Unit US\u003C/td>\n\u003Ctd id=\"bPoy\" class=\"\">Campagnes issues de l'espace de travail US\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"jp~]\" class=\"\">BU_EMEA\u003C/td>\n\u003Ctd id=\"=gq]\" class=\"\">Business Unit EMEA\u003C/td>\n\u003Ctd id=\"bPoy\" class=\"\">Campagnes issues de l'espace de travail EMEA\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"jp~]\" class=\"\">BU_APAC\u003C/td>\n\u003Ctd id=\"=gq]\" class=\"\">Business Unit APAC\u003C/td>\n\u003Ctd id=\"bPoy\" class=\"\">Campagnes issues de l'espace de travail APAC\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":1094,"id":1127,"ofType":1096,"content":1128},"D_vToR_MQ8-5LIPWVnxwSw","\u003Cp>Pourquoi Livestorm_Pending est requis lorsque les deux connecteurs sont utilisés : le connecteur natif crée la campagne avant de connaître la \u003Cem>Business Unit\u003C/em> cible. L'attribution d'un type d'enregistrement provisoire non synchronisé évite tout routage prématuré tant que le connecteur Account Engagement n'a pas assigné le type d'enregistrement final. Sans cela, les campagnes sont acheminées vers la \u003Cem>Business Unit\u003C/em> qui correspond au type d'enregistrement par défaut.\u003C/p>\n",{"__typename":1106,"id":1130,"image":1131,"maxWidth":971},"UFNkkdOwRamm-A_TCVyFXQ",{"alt":1109,"height":1132,"url":1133,"width":1134},265,"https://www.datocms-assets.com/1127/1790664593-screenshot-2026-09-14-at-10-47-02-1.png",796,{"__typename":1094,"id":1136,"ofType":1096,"content":1137},"S1nVVxKqT2OG16Eq3POh-w","\u003Cp>Alternatives : un utilisateur System Administrator existant, ou un Permission Set à la place d'un profil. Consultez la \u003Ca href=\"https://support.livestorm.co/article/set-up-salesforce-livestorm\">documentation du connecteur natif Salesforce\u003C/a>.\u003C/p>\n",{"__typename":1087,"id":1139,"content":1140},"Id12QoZ0R0mjOVFzacGSMg","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"enjU\" class=\"simple-table-header-color simple-table-header\">Catégorie\u003C/th>\n\u003Cth id=\"Qd=C\" class=\"simple-table-header-color simple-table-header\">Autorisations\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"enjU\" class=\"\">Autorisations système\u003C/td>\n\u003Ctd id=\"Qd=C\" class=\"\">✓ API activée · ✓ Approuver les applications connectées non installées\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"enjU\" class=\"\">Autorisations utilisateur\u003C/td>\n\u003Ctd id=\"Qd=C\" class=\"\">✓ Utilisateur marketing\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"enjU\" class=\"\">Campagnes\u003C/td>\n\u003Ctd id=\"Qd=C\" class=\"\">Lecture, création, modification, tout afficher — ainsi que tous les champs\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"enjU\" class=\"\">Leads, contacts, comptes \u003Cem>(uniquement avec le connecteur natif Salesforce)\u003C/em>\u003C/td>\n\u003Ctd id=\"Qd=C\" class=\"\">Lecture, création, modification, tout afficher — ainsi que tous les champs\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp>\u003C/p>",{"__typename":1094,"id":1142,"ofType":1143,"content":1144},"ShJS-kihSXaCt4Ucy8k7cg","success","\u003Cp>\u003Cstrong>Approve Uninstalled Connected Apps\u003C/strong> permet à l'utilisateur d'autoriser l'application connectée Pardot. Cette permission est accordée par défaut sur le profil System Administrator, mais doit être ajoutée manuellement sur un profil personnalisé : \u003Cstrong>Setup\u003C/strong> → \u003Cstrong>Profiles\u003C/strong> → \u003Cstrong>Livestorm Integration Profile\u003C/strong> → \u003Cstrong>System Permissions\u003C/strong> → cocher la case → \u003Cstrong>Save\u003C/strong>.\u003C/p>\n",{"__typename":1094,"id":1146,"ofType":1118,"content":1147},"H701Ga3FQH-Suj6vAqQuLg","\u003Cp>Important : si vous utilisez les deux connecteurs sur plusieurs unités commerciales, Livestorm_Pending doit être le type d'enregistrement par défaut. C'est l'étape que l'on risque le plus de négliger. Si la valeur par défaut est différente, les campagnes se synchronisent avec la mauvaise unité commerciale — voire avec toutes.\u003C/p>\n",{"__typename":1094,"id":1149,"ofType":1103,"content":1150},"TW1WbX7WS9ixjU-HBMET1g","\u003Cp>Ne laissez jamais deux unités commerciales synchroniser le même type d'enregistrement, car la même campagne serait alors créée dans les deux.\u003C/p>\n",{"__typename":1087,"id":1152,"content":1153},"BioHjVcPR72Iw0HsqKctDw","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"FCgY\" class=\"simple-table-header-color simple-table-header\">Symptôme\u003C/th>\n\u003Cth id=\"jVP>\" class=\"simple-table-header-color simple-table-header\">Vérification\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Deux campagnes par session\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">Compatibilité Salesforce répondue par \u003Cstrong>Non\u003C/strong>, mauvais nom d'API Livestorm_Session_ID__c, ou deux flux de campagnes Pardot actifs\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Livestorm_Session_ID__c vide\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">Le connecteur natif Salesforce n'est pas installé sur cet espace de travail, ou le champ n'est pas visible pour cet utilisateur\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Type d'enregistrement bloqué sur Livestorm_Pending\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">Le connecteur Pardot n'est pas actif sur cet espace de travail, ou le profil ne dispose pas des droits de modification sur le type d'enregistrement cible\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">La campagne n'atteint jamais Account Engagement\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">Aucune unité commerciale ne synchronise ce type d'enregistrement, ou les campagnes connectées sont désactivées. Prévoyez d'abord un délai pouvant aller jusqu'à 30 minutes\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Campagne dans la \u003Cstrong>mauvaise\u003C/strong> unité commerciale\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">Le type d'enregistrement ou l'ID d'unité commerciale du connecteur de l'espace de travail, la sélection des campagnes connectées par unité commerciale, ou, en cas d'utilisation des deux connecteurs, le type d'enregistrement par défaut de l'utilisateur d'intégration\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Campagne présente dans plusieurs unités commerciales\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">Deux unités commerciales synchronisent le même type d'enregistrement, ou l'une d'elles synchronise Livestorm_Pending\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Prospect créé, aucune activité externe\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">L'extension d'application Marketing n'est pas attribuée à cette unité commerciale\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp>\u003C/p>",[1155],{"__typename":1156,"id":1000,"slug":457,"title":456},"SupportArticleRecord",{"schema":1158,"document":1159},"dast",{"type":1160,"children":1161},"root",[1162,1179,1181,1182,1183,1189,1193,1198,1211,1221,1244,1248,1252,1284,1299,1306,1307,1314,1328,1329,1330,1334,1354,1358,1382,1386,1390,1394,1408,1409,1410,1411,1415,1423,1427,1428,1432,1453,1454,1455,1459,1463,1464,1497,1505,1506,1507,1531,1550,1588,1589,1593,1597,1603,1630,1636,1659,1668,1669,1673,1677,1681,1685,1689],{"type":1163,"children":1164},"paragraph",[1165,1168,1172,1174,1177],{"type":1166,"value":1167},"span","Effectuez la ou les sections correspondant à votre configuration ",{"type":1166,"marks":1169,"value":1171},[1170],"strong","avant",{"type":1166,"value":1173}," d'installer le connecteur dans Integry — le programme d'installation demande les valeurs que vous créez ici. Revenez ensuite à ",{"type":1166,"marks":1175,"value":1176},[1170],"Configurer le connecteur Account Engagement (Pardot)",{"type":1166,"value":1178},".",{"item":1088,"type":1180},"block",{"item":1092,"type":1180},{"item":1095,"type":1180},{"type":1184,"level":1185,"children":1186},"heading",2,[1187],{"type":1166,"value":1188},"Fonctionnement en parallèle avec le connecteur natif Salesforce",{"type":1163,"children":1190},[1191],{"type":1166,"value":1192},"Les deux connecteurs créent une campagne pour chaque session. Pour éviter de se retrouver avec deux campagnes, le connecteur Account Engagement recherche une campagne existante à l'aide d'un champ personnalisé sur l'objet Campaign avant d'en créer une nouvelle.",{"type":1184,"level":1194,"children":1195},3,[1196],{"type":1166,"value":1197},"Comment ça fonctionne :",{"type":1163,"children":1199},[1200,1204,1206,1209],{"type":1166,"marks":1201,"value":1203},[1202],"code","1",{"type":1166,"value":1205}," ",{"type":1166,"marks":1207,"value":1208},[1170],"Le connecteur natif Salesforce",{"type":1166,"value":1210}," crée la campagne et écrit l'ID de session dans Livestorm_Session_ID__c.",{"type":1163,"children":1212},[1213,1216,1219],{"type":1166,"marks":1214,"value":1215},[1202],"2",{"type":1166,"marks":1217,"value":1218},[1170],"Le connecteur Account Engagement",{"type":1166,"value":1220}," vérifie s'il existe une campagne avec cet ID de session :",{"type":1222,"style":1223,"children":1224},"list","bulleted",[1225,1235],{"type":1226,"children":1227},"listItem",[1228],{"type":1163,"children":1229},[1230,1233],{"type":1166,"marks":1231,"value":1232},[1170],"FOUND :",{"type":1166,"value":1234}," Réutilise cette campagne.",{"type":1226,"children":1236},[1237],{"type":1163,"children":1238},[1239,1242],{"type":1166,"marks":1240,"value":1241},[1170],"NOT FOUND:",{"type":1166,"value":1243}," Crée une nouvelle campagne.",{"type":1163,"children":1245},[1246],{"type":1166,"value":1247},"RÉSULTAT : une campagne Salesforce, une campagne « Account Engagement »",{"type":1184,"level":1194,"children":1249},[1250],{"type":1166,"value":1251},"Étape 1 : Créer le champ Livestorm Session ID",{"type":1163,"children":1253},[1254,1256,1258,1262,1265,1268,1270,1273,1275,1278,1280,1283],{"type":1166,"marks":1255,"value":1203},[1202],{"type":1166,"value":1257}," Allez dans ",{"type":1166,"marks":1259,"value":1261},[1170,1260],"highlight","Setup",{"type":1166,"marks":1263,"value":1264},[1170]," → ",{"type":1166,"marks":1266,"value":1267},[1170,1260],"Object Manager",{"type":1166,"marks":1269,"value":1264},[1170],{"type":1166,"marks":1271,"value":1272},[1170,1260],"Campaign",{"type":1166,"marks":1274,"value":1264},[1170],{"type":1166,"marks":1276,"value":1277},[1170,1260],"Fields & Relationships",{"type":1166,"marks":1279,"value":1264},[1170],{"type":1166,"marks":1281,"value":1282},[1170,1260],"New",{"type":1166,"value":1178},{"type":1163,"children":1285},[1286,1288,1290,1293,1295,1298],{"type":1166,"marks":1287,"value":1215},[1202],{"type":1166,"value":1289}," Sélectionnez le type de champ ",{"type":1166,"marks":1291,"value":1292},[1170],"Texte",{"type":1166,"value":1294},", puis cliquez sur ",{"type":1166,"marks":1296,"value":1297},[1170],"Suivant",{"type":1166,"value":1178},{"type":1163,"children":1300},[1301,1304],{"type":1166,"marks":1302,"value":1303},[1202],"3 ",{"type":1166,"value":1305},"Configurez les paramètres du champ :",{"item":1099,"type":1180},{"type":1163,"children":1308},[1309,1312],{"type":1166,"marks":1310,"value":1311},[1202],"4",{"type":1166,"value":1313}," Configurer la sécurité au niveau des champs : assurez-vous qu'ils sont visibles pour les profils concernés (y compris l'utilisateur d'intégration).",{"type":1163,"children":1315},[1316,1319,1321,1323,1324,1327],{"type":1166,"marks":1317,"value":1318},[1202],"5 ",{"type":1166,"value":1320},"Ajoutez à la mise en page de la ",{"type":1166,"marks":1322,"value":1272},[1260],{"type":1166,"value":1294},{"type":1166,"marks":1325,"value":1326},[1170],"Save",{"type":1166,"value":1178},{"item":1102,"type":1180},{"item":1107,"type":1180},{"type":1184,"level":1194,"children":1331},[1332],{"type":1166,"value":1333},"Étape 2 : Installez d'abord le connecteur natif Salesforce",{"type":1163,"children":1335},[1336,1338,1340,1342,1353],{"type":1166,"value":1337},"Installez-le dans chaque espace de travail ",{"type":1166,"marks":1339,"value":1171},[1170],{"type":1166,"value":1341}," le connecteur Account Engagement, afin que les campagnes et les ID de session existent lorsque le connecteur Account Engagement s'exécute. Consultez le ",{"url":1343,"meta":1344,"type":1348,"children":1349},"https://support.livestorm.co/article/set-up-salesforce-livestorm",[1345],{"id":1346,"value":1347},"rel","noopener noreferrer","link",[1350],{"type":1166,"marks":1351,"value":1352},[1170],"guide de configuration du connecteur natif Salesforce",{"type":1166,"value":1178},{"type":1184,"level":1194,"children":1355},[1356],{"type":1166,"value":1357},"Étape 3 : Répondez « Oui » à la compatibilité avec Salesforce",{"type":1163,"children":1359},[1360,1362,1372,1375,1377,1380],{"type":1166,"value":1361},"Pendant la partie 2, étape 7 de la ",{"item":1000,"meta":1363,"type":1367,"children":1368},[1364],{"id":1365,"value":1366},"target","_blank","itemLink",[1369],{"type":1166,"marks":1370,"value":1371},[1170],"configuration du connecteur Account Engagement",{"type":1166,"marks":1373,"value":1374},[1170],", ",{"type":1166,"value":1376},"répondez ",{"type":1166,"marks":1378,"value":1379},[1170],"Oui",{"type":1166,"value":1381}," à la question sur la compatibilité avec Salesforce.",{"type":1184,"level":1185,"children":1383},[1384],{"type":1166,"value":1385},"Rediriger des campagnes vers plusieurs unités commerciales",{"type":1163,"children":1387},[1388],{"type":1166,"value":1389},"Le routage utilise les types d'enregistrement de campagne. Chaque Business Unit est configurée pour synchroniser uniquement son propre type d'enregistrement, et le connecteur de chaque workspace attribue ce type d'enregistrement aux campagnes qu'il crée.",{"type":1184,"level":1194,"children":1391},[1392],{"type":1166,"value":1393},"Modèle de configuration :",{"type":1222,"style":1223,"children":1395},[1396,1402],{"type":1226,"children":1397},[1398],{"type":1163,"children":1399},[1400],{"type":1166,"value":1401},"1 espace de travail + 1 type d'enregistrement par unité commerciale.",{"type":1226,"children":1403},[1404],{"type":1163,"children":1405},[1406],{"type":1166,"value":1407},"Trois unités commerciales nécessitent trois espaces de travail et trois types d'enregistrement.",{"item":1114,"type":1180},{"item":1117,"type":1180},{"item":1121,"type":1180},{"type":1184,"level":1194,"children":1412},[1413],{"type":1166,"value":1414},"Étape 1 : Créer les types d'enregistrement",{"type":1163,"children":1416},[1417,1419,1422],{"type":1166,"value":1418},"Allez dans ",{"type":1166,"marks":1420,"value":1421},[1170],"Setup → Object Manager → Campaign → Record Types → New",{"type":1166,"value":1178},{"type":1163,"children":1424},[1425],{"type":1166,"value":1426},"Créez un type d'enregistrement par unité commerciale. Si vous utilisez les deux connecteurs, ajoutez un type d'enregistrement de retenue supplémentaire :",{"item":1124,"type":1180},{"type":1163,"children":1429},[1430],{"type":1166,"value":1431},"Pour chaque type d'enregistrement :",{"type":1222,"style":1433,"children":1434},"numbered",[1435,1441,1447],{"type":1226,"children":1436},[1437],{"type":1163,"children":1438},[1439],{"type":1166,"value":1440},"Saisissez le libellé (par exemple, BU_US) et vérifiez le statut actif.",{"type":1226,"children":1442},[1443],{"type":1163,"children":1444},[1445],{"type":1166,"value":1446},"Activez cette option pour les profils qui doivent y avoir accès, y compris celui de votre profil utilisateur d'intégration Salesforce.",{"type":1226,"children":1448},[1449],{"type":1163,"children":1450},[1451],{"type":1166,"value":1452},"Sélectionnez la mise en page de la campagne et enregistrez.",{"item":1127,"type":1180},{"item":1130,"type":1180},{"type":1184,"level":1194,"children":1456},[1457],{"type":1166,"value":1458},"Étape 2 : Créer un utilisateur d'intégration",{"type":1163,"children":1460},[1461],{"type":1166,"value":1462},"Nous recommandons d'utiliser un utilisateur d'intégration Salesforce dédié pour contrôler les types d'enregistrement par défaut.",{"item":1136,"type":1180},{"type":1163,"children":1465},[1466,1469,1472,1473,1476,1478,1482,1484,1487,1489,1492,1493,1496],{"type":1166,"marks":1467,"value":1468},[1202],"1 ",{"type":1166,"marks":1470,"value":1471},[1170],"Cloner le profil :",{"type":1166,"value":1257},{"type":1166,"marks":1474,"value":1475},[1170],"Setup → Profiles",{"type":1166,"value":1477},", clonez ",{"type":1166,"marks":1479,"value":1481},[1480],"emphasis","Standard User",{"type":1166,"value":1483}," (ou ",{"type":1166,"marks":1485,"value":1486},[1480],"Minimum Access",{"type":1166,"value":1488},"), et nommez-le ",{"type":1166,"marks":1490,"value":1491},[1260],"Livestorm",{"type":1166,"value":1205},{"type":1166,"marks":1494,"value":1495},[1260],"Integration Profile",{"type":1166,"value":1178},{"type":1163,"children":1498},[1499,1502],{"type":1166,"marks":1500,"value":1501},[1202],"2 ",{"type":1166,"marks":1503,"value":1504},[1170],"Définir les autorisations système et utilisateur :",{"item":1139,"type":1180},{"item":1142,"type":1180},{"type":1163,"children":1508},[1509,1511,1514,1516,1519,1521,1524,1526,1529],{"type":1166,"marks":1510,"value":1303},[1202],{"type":1166,"marks":1512,"value":1513},[1170],"Créer un utilisateur :",{"type":1166,"value":1515}," Accédez à ",{"type":1166,"marks":1517,"value":1518},[1170],"Setup → Users → New User",{"type":1166,"value":1520},", attribuez le ",{"type":1166,"marks":1522,"value":1523},[1170,1260],"Livestorm Integration Profile,",{"type":1166,"value":1525}," et cochez ",{"type":1166,"marks":1527,"value":1528},[1170],"Marketing User",{"type":1166,"value":1530},". Conservez ces identifiants : vous en aurez besoin pour authentifier le connecteur plus tard.",{"type":1163,"children":1532},[1533,1535,1536,1539,1541,1544,1545,1548],{"type":1166,"marks":1534,"value":1311},[1202],{"type":1166,"value":1205},{"type":1166,"marks":1537,"value":1538},[1170],"Attribuer des types d'enregistrement :",{"type":1166,"value":1540}," Sur ",{"type":1166,"marks":1542,"value":1543},[1170,1260],"Livestorm Integration Profile",{"type":1166,"value":1264},{"type":1166,"marks":1546,"value":1547},[1170],"Object Settings → Campaigns",{"type":1166,"value":1549}," :",{"type":1222,"style":1223,"children":1551},[1552,1563,1581],{"type":1226,"children":1553},[1554],{"type":1163,"children":1555},[1556,1558,1561],{"type":1166,"value":1557},"Déplacez tous les types d'enregistrement ",{"type":1166,"marks":1559,"value":1560},[1170],"Business Unit",{"type":1166,"value":1562}," vers Sélectionné.",{"type":1226,"children":1564},[1565],{"type":1163,"children":1566},[1567,1570,1572,1575,1577,1580],{"type":1166,"marks":1568,"value":1569},[1170],"Si vous utilisez les deux connecteurs :",{"type":1166,"value":1571}," Définissez ",{"type":1166,"marks":1573,"value":1574},[1170,1260],"Livestorm_Pending",{"type":1166,"value":1576}," comme type d'enregistrement ",{"type":1166,"marks":1578,"value":1579},[1170],"par défaut",{"type":1166,"value":1178},{"type":1226,"children":1582},[1583],{"type":1163,"children":1584},[1585],{"type":1166,"marks":1586,"value":1587},[1170],"Enregistrer",{"item":1146,"type":1180},{"type":1184,"level":1194,"children":1590},[1591],{"type":1166,"value":1592},"Étape 3 : Configurer les Connected Campaigns par unité commerciale",{"type":1163,"children":1594},[1595],{"type":1166,"value":1596},"Dans les paramètres d'Account Engagement :",{"type":1163,"children":1598},[1599,1601],{"type":1166,"marks":1600,"value":1468},[1202],{"type":1166,"value":1602},"Passez à l'unité commerciale cible.",{"type":1163,"children":1604},[1605,1607,1608,1611,1614,1617,1619,1622,1624,1627,1629],{"type":1166,"marks":1606,"value":1501},[1202],{"type":1166,"value":1418},{"type":1166,"marks":1609,"value":1610},[1170,1260],"Account Engagement Settings ",{"type":1166,"marks":1612,"value":1613},[1170],"→ ",{"type":1166,"marks":1615,"value":1616},[1170,1260],"Connectors",{"type":1166,"marks":1618,"value":1264},[1170],{"type":1166,"marks":1620,"value":1621},[1170,1260],"Edit Salesforce Connector ",{"type":1166,"marks":1623,"value":1613},[1170],{"type":1166,"marks":1625,"value":1626},[1170,1260],"Campaigns",{"type":1166,"marks":1628,"value":1205},[1170],{"type":1166,"value":1178},{"type":1163,"children":1631},[1632,1634],{"type":1166,"marks":1633,"value":1303},[1202],{"type":1166,"value":1635},"Sélectionnez les règles de synchronisation :",{"type":1222,"style":1223,"children":1637},[1638,1644,1650],{"type":1226,"children":1639},[1640],{"type":1163,"children":1641},[1642],{"type":1166,"value":1643},"✅ Cochez le type d'enregistrement pour CETTE unité commerciale.",{"type":1226,"children":1645},[1646],{"type":1163,"children":1647},[1648],{"type":1166,"value":1649},"❌ Décochez tous les autres types d'enregistrement d'unité commerciale.",{"type":1226,"children":1651},[1652],{"type":1163,"children":1653},[1654,1656,1658],{"type":1166,"value":1655},"❌ Décochez ",{"type":1166,"marks":1657,"value":1574},[1170,1260],{"type":1166,"value":1178},{"type":1163,"children":1660},[1661,1663,1664,1666],{"type":1166,"marks":1662,"value":1311},[1202],{"type":1166,"value":1205},{"type":1166,"marks":1665,"value":1587},[1170],{"type":1166,"value":1667},", puis répétez l'opération pour l'unité commerciale suivante",{"item":1149,"type":1180},{"type":1184,"level":1194,"children":1670},[1671],{"type":1166,"value":1672},"Étape 4 : Attribuer l'extension d'application marketing",{"type":1163,"children":1674},[1675],{"type":1166,"value":1676},"Assurez-vous que toutes les unités commerciales sont assignées dans l'extension d'application marketing (Partie 1, Étape 3 du guide d'installation).",{"type":1184,"level":1194,"children":1678},[1679],{"type":1166,"value":1680},"Étape 5 : Installer le connecteur par espace de travail",{"type":1163,"children":1682},[1683],{"type":1166,"value":1684},"Installez le connecteur dans chaque espace de travail en utilisant son identifiant d'unité commerciale (Business Unit ID) et son type d'enregistrement (Record Type) dédiés.",{"type":1184,"level":1185,"children":1686},[1687],{"type":1166,"value":1688},"Résolution des problèmes liés à la configuration 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