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You will learn how to use Livestorm for your webinars.","Watch","https:\u002F\u002Fapp.livestorm.co\u002Flivestorm\u002Flivestorm-demo-live",{"id":435,"searchBarPlaceholder":47,"searchBarTitle":436,"searchBarText":437,"noMatchDropdown":438,"noMatchText":439},"FyrhIkjwTtKxrPLyYmL17A","Search results for *#{searchedTerm}*","*#{articleCount}* articles found","No results found","No articles were found. Care to try again?",{"id":441,"articleRelatedArticles":442,"articleInThisArticle":443,"articleWhoCanUseIt":444,"articleOnWhichPlans":445,"categoryTitle":446,"collectionTitle":447,"plansAll":448,"plansAddOns":449,"plansFree":450,"plansPro":451,"plansProAddOn":452,"plansBusiness":453,"plansBusinessAddOn":454,"plansEnterprise":455,"plansEnterpriseAddOn":456,"usersAll":448,"usersAdmin":457,"usersAttendee":458,"usersGuestSpeaker":459,"usersHost":460,"usersMember":461,"usersModerator":462,"usersViewer":463,"usersWorkspaceOwner":464},"VbxVVgD3R1CWLS-qj-SGFw","Related Articles","In this article","Who can use it?","On which plans?","Categories","Most popular articles","All","Add-ons","Free","Pro","Pro (attendee-based pricing) as a paid add-on","Business","Business as a paid add-on","Enterprise","Enterprise as a paid add-on","Admin","Attendee","External Speaker","Host","Member","Moderator","Viewer","Workspace owner",{"id":34,"slug":36,"name":35,"trackingBreadcrumbTitle":67},{"id":467,"name":468,"slug":469,"trackingBreadcrumbTitle":67},"ZEyAvmjoT0iPKgMro_NHJA","Settings","settings",{"id":471,"slug":472,"alternativeVersions":473,"seoTitle":479,"seoDescription":480,"categories":481,"title":479,"structuredText":483,"relatedArticles":624,"trackName":67,"trackingBreadcrumbTitle":67},"E6XtUI0QQRafFNGNF6nDXg","personal-data-request",[474,476],{"locale":475,"slug":472},"en",{"locale":477,"slug":478},"fr","demande-de-donnees-personnelles","Handle a personal data request","Find everything your workspace stores about one email address, download it as JSON, or erase it.",[482],{"id":467},{"blocks":484,"links":514,"value":515},[485,490,499,504,509],{"__typename":486,"id":487,"ofType":488,"content":489},"SupportCalloutRecord","akwrSqd_SWuDJ773kjlauA","info","\u003Cp>This feature is only available in Pages & Hubs, our new registration page builder.\u003C\u002Fp>\n",{"__typename":491,"id":492,"image":493,"maxWidth":498},"SupportImageRecord","SPA0q-1zRJ-Dkp_HGXDk-Q",{"alt":494,"height":495,"url":496,"width":497},"Open Settings → AI & privacy and scroll to Data requests, the last section of the tab, below Registrant data retention.",900,"https:\u002F\u002Fwww.datocms-assets.com\u002F1127\u002F1792501075-venue-data-requests-en-step-1.webp",1440,null,{"__typename":491,"id":500,"image":501,"maxWidth":498},"UvbiEAQjRPSb8X_iTVyAiw",{"alt":502,"height":495,"url":503,"width":497},"Type the person’s email address and click Search. Capital letters and spaces around the address make no difference.","https:\u002F\u002Fwww.datocms-assets.com\u002F1127\u002F1792501082-venue-data-requests-en-step-2.webp",{"__typename":491,"id":505,"image":506,"maxWidth":498},"T5XZ3LYcSHa7aXOXW5KZAQ",{"alt":507,"height":495,"url":508,"width":497},"If the workspace holds nothing for the address, the section says so instead.","https:\u002F\u002Fwww.datocms-assets.com\u002F1127\u002F1792501089-venue-data-requests-en-step-3.webp",{"__typename":491,"id":510,"image":511,"maxWidth":498},"ArDcN_sGQeS7Q3zn3M8xEw",{"alt":512,"height":495,"url":513,"width":497},"To delete it, click “Erase all data”.","https:\u002F\u002Fwww.datocms-assets.com\u002F1127\u002F1792501096-venue-data-requests-en-step-4.webp",[],{"schema":516,"document":517},"dast",{"type":518,"children":519},"root",[520,522,527,533,537,541,545,553,554,561,562,569,570,577,578,585,589],{"item":487,"type":521},"block",{"type":523,"children":524},"paragraph",[525],{"type":526,"value":480},"span",{"type":528,"level":529,"children":530},"heading",2,[531],{"type":526,"value":532},"What it's for",{"type":523,"children":534},[535],{"type":526,"value":536},"When someone asks what you hold about them, or asks you to delete it, Data requests answers for the whole workspace at once. Type their email address to search every page and campaign: registrations, approval requests, checkouts, campaign invitations, the campaign emails sent to them, and whether they opted out of campaign emails. You don’t need to know which page they signed up on.",{"type":523,"children":538},[539],{"type":526,"value":540},"Only workspace admins can use it. Members see the section with a note that it is reserved for admins.",{"type":528,"level":529,"children":542},[543],{"type":526,"value":544},"How to",{"type":523,"children":546},[547,551],{"type":526,"marks":548,"value":550},[549],"code","1",{"type":526,"value":552}," Open Settings → AI & privacy and scroll to Data requests, the last section of the tab, below Registrant data retention.",{"item":492,"type":521},{"type":523,"children":555},[556,559],{"type":526,"marks":557,"value":558},[549],"2",{"type":526,"value":560}," Type the person’s email address and click Search. Capital letters and spaces around the address make no difference.",{"item":500,"type":521},{"type":523,"children":563},[564,567],{"type":526,"marks":565,"value":566},[549],"3",{"type":526,"value":568}," The summary counts the records of each kind held for the address, lists the pages and campaigns they come from, and says whether the address opted out of campaign emails. Click “Download JSON” to save all of it to a file: that is the export to send for an access or portability request.",{"item":505,"type":521},{"type":523,"children":571},[572,575],{"type":526,"marks":573,"value":574},[549],"4",{"type":526,"value":576}," To delete it, click “Erase all data”.",{"item":510,"type":521},{"type":523,"children":579},[580,583],{"type":526,"marks":581,"value":582},[549],"5",{"type":526,"value":584}," In the confirmation, retype the address and click “Erase permanently”. The section then lists what was deleted.",{"type":528,"level":529,"children":586},[587],{"type":526,"value":588},"Good to know",{"type":590,"style":591,"children":592},"list","bulleted",[593,600,606,612,618],{"type":594,"children":595},"listItem",[596],{"type":523,"children":597},[598],{"type":526,"value":599},"Erasing can’t be undone. It deletes every registration, approval request, checkout, campaign invitation and campaign email record held for the address, across all pages and campaigns, in one go. If the person also asked for a copy, download the JSON first.",{"type":594,"children":601},[602],{"type":523,"children":603},[604],{"type":526,"value":605},"Copies held by your connected provider (Livestorm, Zoom, Teams) are not affected. Handle those in the provider itself.",{"type":594,"children":607},[608],{"type":523,"children":609},[610],{"type":526,"value":611},"An address that opted out of campaign emails stays opted out after an erasure, so the person gets no more campaign emails. The opt-out is kept as a hash, not as the address itself.",{"type":594,"children":613},[614],{"type":523,"children":615},[616],{"type":526,"value":617},"Audit log entries that named the address keep the event but show the address masked (like j***@acme.com). The erasure is logged too, with the address masked.",{"type":594,"children":619},[620],{"type":523,"children":621},[622],{"type":526,"value":623},"A search returns at most 500 records of each kind. When an address goes past that, the summary warns you and the download only holds the first 500 of each.",[625,629,633],{"id":626,"title":627,"slug":628},"RWCKBIxJRhGA19n97FmHYg","Control access and privacy","access-and-privacy",{"id":630,"title":631,"slug":632},"Jzed1CSJQDSCcLA5J_eCbw","Set how long registrant data is kept","data-retention",{"id":634,"title":635,"slug":636},"dvQrDvWhQc2Q92eiP0naXg","Add ad pixels and the consent banner","ads-and-consent",[638,642,646,647,651,655,659,663],{"id":639,"name":640,"slug":641},"d0e1ScqeRC6V6dxn2q8teQ","Getting started","getting-started",{"id":643,"name":644,"slug":645},"P0Ip1KRnTze89o9DBI8Teg","Registration pages","pages",{"id":467,"name":468,"slug":469},{"id":648,"name":649,"slug":650},"L8EUL8nnRVmzC1ZRFzETgA","Hubs","hubs",{"id":652,"name":653,"slug":654},"ePs7A46jS1SjlcqBTeEj0g","Form","form",{"id":656,"name":657,"slug":658},"UpVLFNTVTa2a87y0KpPI_w","Design","design",{"id":660,"name":661,"slug":662},"cHXJ4JuzTvy-6Z43EEeCWw","Brands","brands",{"id":664,"name":665,"slug":666},"Df93oSMQTqq4L9wyKGlaeA","Templates","templates",{"left":49,"top":49,"width":50,"height":50,"rotate":49,"vFlip":51,"hFlip":51,"body":668},"\u003Cpath fill=\"currentColor\" d=\"m229.66 218.34l-50.07-50.06a88.11 88.11 0 1 0-11.31 11.31l50.06 50.07a8 8 0 0 0 11.32-11.32M40 112a72 72 0 1 1 72 72a72.08 72.08 0 0 1-72-72\"\u002F>",{"left":49,"top":49,"width":50,"height":50,"rotate":49,"vFlip":51,"hFlip":51,"body":670},"\u003Cpath fill=\"currentColor\" d=\"m221.66 133.66l-72 72a8 8 0 0 1-11.32-11.32L196.69 136H40a8 8 0 0 1 0-16h156.69l-58.35-58.34a8 8 0 0 1 11.32-11.32l72 72a8 8 0 0 1 0 11.32\"\u002F>"]