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To have Livestorm forms captured data or attendance & engagement data points directly pushed to Pipedrive without going through the Livestorm dashboard or export? Then you've come to the right place! Discover how to integrate Pipedrive with Livestorm: no more CSV import, no more headaches finding data in your CRM, no more Zapier required!",{"item":707,"type":761},{"type":770,"level":771,"children":772},"heading",2,[773],{"type":766,"value":774},"Prerequisites And Permissions",{"type":770,"level":776,"children":777},3,[778],{"type":766,"value":779},"Livestorm",{"type":763,"children":781},[782,784,797],{"type":766,"value":783},"This integration is available to any Plan. 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You can map to a Pipedrive contact field any standard Livestorm attribute (like name and company) as well as custom attribute or engagement data (like the attendance rate or duration).",{"item":728,"type":761},{"type":907,"style":908,"children":1080},[1081],{"type":911,"children":1082},[1083],{"type":763,"children":1084},[1085,1087,1090],{"type":766,"value":1086},"Click ",{"type":766,"marks":1088,"value":1089},[814],"Next",{"type":766,"value":1091}," to save your mapping.",{"type":770,"level":776,"children":1093},[1094],{"type":766,"value":1095},"Step 3: Set Up the Pipeline for Deals",{"type":907,"style":908,"children":1097},[1098,1125],{"type":911,"children":1099},[1100],{"type":763,"children":1101},[1102,1104,1107,1109,1112,1114,1118,1120,1123],{"type":766,"value":1103},"You can define which ",{"type":766,"marks":1105,"value":1106},[794],"Pipeline",{"type":766,"value":1108}," to populate and which ",{"type":766,"marks":1110,"value":1111},[794],"Stage",{"type":766,"value":1113}," will be used to create a ",{"type":766,"marks":1115,"value":1117},[1116],"emphasis","Deal",{"type":766,"value":1119}," when the ",{"type":766,"marks":1121,"value":1122},[1116],"Contact",{"type":766,"value":1124}," registers for a session.",{"type":911,"children":1126},[1127],{"type":763,"children":1128},[1129,1131,1133,1134,1136],{"type":766,"value":1130},"Same if you want to create a ",{"type":766,"marks":1132,"value":1117},[1116],{"type":766,"value":1119},{"type":766,"marks":1135,"value":1122},[1116],{"type":766,"value":1137}," attends to a session.",{"item":733,"type":761},{"type":907,"style":908,"children":1140},[1141,1150],{"type":911,"children":1142},[1143],{"type":763,"children":1144},[1145,1147,1149],{"type":766,"value":1146},"If you do not want to create new Deal, just skip this step and clock on ",{"type":766,"marks":1148,"value":1089},[814],{"type":766,"value":1001},{"type":911,"children":1151},[1152],{"type":763,"children":1153},[1154,1156,1159],{"type":766,"value":1155},"Then ",{"type":766,"marks":1157,"value":1158},[814],"Save",{"type":766,"value":1160}," to finish the setup: the Pipedrive is now listed under your integrations 🎉. The integration will be active (toggle set to green) after 5 minutes of initialization, please wait those 5 minutse before testing.",{"item":738,"type":761},{"type":770,"level":776,"children":1163},[1164],{"type":766,"value":1165},"Step 4: Enjoy the Sync of Your Events",{"type":763,"children":1167},[1168],{"type":766,"value":1169},"Once the integration is set up:",{"type":907,"style":908,"children":1171},[1172,1178],{"type":911,"children":1173},[1174],{"type":763,"children":1175},[1176],{"type":766,"value":1177},"Every new registrant to a Livestorm's session will automatically be added or updated in your Pipedrive. This will happen for all your events' sessions.",{"type":911,"children":1179},[1180],{"type":763,"children":1181},[1182],{"type":766,"value":1183},"Engagement of people with your events (registration, attendance, replay views, etc.) will be reflected into Pipedrive Contacts in their history (Activity), helping you keep your marketing database fresh and actionable. To search/filter on those activities, you should reach your contact record:",{"type":763,"children":1185},[1186,1190,1192,1195],{"type":766,"marks":1187,"value":1189},[1188],"code","1",{"type":766,"value":1191}," On the contact (person) page record, go to the ",{"type":766,"marks":1193,"value":1194},[814],"History",{"type":766,"value":1196}," section (you can click on \"Expand all items\" to see the details by default).",{"type":763,"children":1198},[1199,1202,1204,1207],{"type":766,"marks":1200,"value":1201},[1188],"2",{"type":766,"value":1203}," Click on the ",{"type":766,"marks":1205,"value":1206},[814],"Activities",{"type":766,"value":1208}," filters.",{"type":763,"children":1210},[1211,1214],{"type":766,"marks":1212,"value":1213},[1188],"3",{"type":766,"value":1215}," You will find the Livestorm activities.",{"item":743,"type":761},{"type":763,"children":1218},[1219,1221,1223,1225,1228],{"type":766,"value":1220},"You can also go to the ",{"type":766,"marks":1222,"value":1206},[814],{"type":766,"value":1224}," section (",{"type":766,"marks":1226,"value":1227},[794],"https://mycompany.pipedrive.com/activities/list/",{"type":766,"value":1229},") to find those activities in a list.",{"type":770,"level":771,"children":1231},[1232],{"type":766,"marks":1233,"value":1234},[794],"Frequently Asked Questions",{"type":907,"style":908,"children":1236},[1237,1246,1255,1264,1273,1282],{"type":911,"children":1238},[1239],{"type":763,"children":1240},[1241,1244],{"type":766,"marks":1242,"value":1243},[794],"Will the integration create duplicate contacts in Pipedrive?",{"type":766,"value":1245},"\nNo, the integration checks for existing contacts using the email address and updates them if needed. Only new contacts are created when the email address is not found on Pipedrive.",{"type":911,"children":1247},[1248],{"type":763,"children":1249},[1250,1253],{"type":766,"marks":1251,"value":1252},[794],"Can I choose which Livestorm data to sync to Pipedrive?",{"type":766,"value":1254},"\nYes absolutely, you can customize the field mapping to include only the data you want to sync, including standard registration fields, custom questions, and engagement metrics. Any standard or custom fields can be used on Pipedrive, same for Livestorm attributes.",{"type":911,"children":1256},[1257],{"type":763,"children":1258},[1259,1262],{"type":766,"marks":1260,"value":1261},[794],"Can I add the contacts to a pipeline?",{"type":766,"value":1263},"\nYes, in the fields mapping you have an option to choose which pipeline you want the Livestorm registrants or attendees (with an associated Deal) to be added.",{"type":911,"children":1265},[1266],{"type":763,"children":1267},[1268,1271],{"type":766,"marks":1269,"value":1270},[794],"Can I trigger marketing campaigns in Pipedrive based on Livestorm activity?",{"type":766,"value":1272},"\nYes, since the Livestorm's registrant activity is recorded as events (inside Contact history) in Pipedrive, you can use these as triggers for your marketing workflows and personalized lead nurturing.",{"type":911,"children":1274},[1275],{"type":763,"children":1276},[1277,1280],{"type":766,"marks":1278,"value":1279},[794],"Can I enable/disable the Pipedrive integration for specific events?",{"type":766,"value":1281},"\nNo, this is currently not possible. Once you have enabled the integration, all the registrants/attendees of your events' sessions are synchronized to your Pipedrive account. This is an ON/OFF integration for your whole Livestorm workspace. You can nevertheless disable globally the integration for a certain period of time by using the toggle switch.",{"type":911,"children":1283},[1284,1291,1295],{"type":763,"children":1285},[1286,1289],{"type":766,"marks":1287,"value":1288},[794],"My deal is not created, why?",{"type":766,"value":1290},"\nWhen accounts register to your webinars, you may end with several people from the same organization registering to your webinar. In this case, you don't want to end up with multiple deals for each new registrations. So we thought of a system to avoid duplicates. To understand why this is happening we need to explain the logic behind the creation of the deal: ",{"type":763,"children":1292},[1293],{"type":766,"value":1294},"When we detect a new registration or a new attendee, we look for a registration field \"company\" (if not found, we detect the company based on the email domain). ",{"type":907,"style":908,"children":1296},[1297,1303,1309,1315,1321,1327,1333,1339],{"type":911,"children":1298},[1299],{"type":763,"children":1300},[1301],{"type":766,"value":1302},"Then we search for the company on Pipedrive.",{"type":911,"children":1304},[1305],{"type":763,"children":1306},[1307],{"type":766,"value":1308},"If the company is not found, we create the company.",{"type":911,"children":1310},[1311],{"type":763,"children":1312},[1313],{"type":766,"value":1314},"Then we look for a deal attached to the contact. If it exists, we don't do anything.",{"type":911,"children":1316},[1317],{"type":763,"children":1318},[1319],{"type":766,"value":1320},"If not, we create the deal. ",{"type":911,"children":1322},[1323],{"type":763,"children":1324},[1325],{"type":766,"value":1326},"If the company is found we look for a deal attached:",{"type":911,"children":1328},[1329],{"type":763,"children":1330},[1331],{"type":766,"value":1332},"If there's a deal attached in the specified pipeline we don't create the deal.",{"type":911,"children":1334},[1335],{"type":763,"children":1336},[1337],{"type":766,"value":1338},"If there's no deal attached then we create the deal.",{"type":911,"children":1340},[1341,1345],{"type":763,"children":1342},[1343],{"type":766,"value":1344},"To debug the deal creation, make sure on Pipedrive that:",{"type":907,"style":908,"children":1346},[1347,1353,1359,1365],{"type":911,"children":1348},[1349],{"type":763,"children":1350},[1351],{"type":766,"value":1352},"The organization does not exist or delete it",{"type":911,"children":1354},[1355],{"type":763,"children":1356},[1357],{"type":766,"value":1358},"The contact does not exist or delete",{"type":911,"children":1360},[1361],{"type":763,"children":1362},[1363],{"type":766,"value":1364},"The deal does not exist (lost, open, etc).",{"type":911,"children":1366},[1367],{"type":763,"children":1368},[1369],{"type":766,"value":1370},"Or set a new pipeline",{"item":751,"type":761},{"type":907,"style":908,"children":1373},[1374],{"type":911,"children":1375},[1376],{"type":763,"children":1377},[1378,1381,1383,1393],{"type":766,"marks":1379,"value":1380},[794],"What should I do if I encounter an issue?",{"type":766,"value":1382},"\nIf you encounter an issue, feel free to contact our ",{"url":1384,"meta":1385,"type":790,"children":1390},"https://support.livestorm.co/category/176-contact-support",[1386,1389],{"id":1387,"value":1388},"rel","noopener",{"id":788,"value":789},[1391],{"type":766,"value":1392},"support 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