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Why?","107-room-loading",{"title":472,"slug":473},"Host Pre-Recorded Events","54-host-pre-recorded-events",{"title":475,"slug":476},"Noise Cancelation: Your Key to Smooth & Distraction-Free Events","noise-cancelation",{"title":478,"slug":479},"Host the Event Replay on Your Website","67-host-event-replay-website",{"title":481,"slug":482},"Send Us Your Feedback","214-send-us-your-feedback",{"title":484,"slug":485},"Share Files During Your Event With Handouts","228-share-files-event-handouts",{"title":487,"slug":488},"Manage Your Disabled Webhooks","manage-your-webhooks-disabled",{"title":490,"slug":491},"Email Notification Previews and Tests","14-email-notification-previews-and-tests",{"title":493,"slug":494},"Meeting Schedulers Available With Livestorm","268-meeting-schedulers",{"title":496,"slug":497},"Changing Your Account Credentials","127-how-to-change-email",{"title":499,"slug":500},"Create Your Event With Doodle","266-doodle",{"title":502,"slug":503},"Bulk Import Registrants From Another Source","64-import-registrant-from-another-source",{"title":505,"slug":506},"Use a DSLR as Webcam","128-how-to-use-dslr-as-webcam",{"title":508,"slug":509},"Contact Livestorm Support","112-contact-support",{"title":511,"slug":512},"Livestorm Status Page","248-livestorm-status-page",{"title":514,"slug":515},"Host GDPR Compliant Events","98-gdpr-compliant-events",{"title":517,"slug":518},"Add Captions & Subtitles to Your Event","204-add-captions-subtitles",{"title":520,"slug":521},"Use Your Own Landing Page to Register Attendees","29-landing-page",{"title":523,"slug":524},"Create Your Event With Salesloft","263-salesloft",{"title":526,"slug":527},"Exploring Livestorm Community","328-exploring-livestorm-community",{"title":529,"slug":530},"Add Interactions to Your Event Room","207-reactions-room",{"title":532,"slug":533},"Connect Livestorm and Marketo","312-connect-livestorm-and-marketo",{"title":535,"slug":536},"Register People Using Your Pardot Forms","276-register-people-using-your-pardot-forms",{"title":538,"slug":539},"Add Your Own Custom Consents","102-add-custom-consents",{"title":541,"slug":542},"Share a Visme Presentation in Your Event Room","317-share-visme-event-room",{"title":544,"slug":545},"Screen Sharing Issues","131-troubleshoot-screen-sharing",{"title":547,"slug":548},"Connect Slack & Livestorm","55-connect-slack-livestorm",{"title":550,"slug":551},"Integrations in Livestorm","201-integrations-in-livestorm",{"title":553,"slug":554},"Delete a Registrant From an Event","99-delete-registrant",{"title":556,"slug":557},"Level Up Your Events with the Livestorm Add-On Catalog","level-up-your-events-with-the-livestorm-add-on-catalog",{"title":559,"slug":560},"Manage the Streams in Your Event Room","209-manage-streams-room",{"title":562,"slug":563},"Add Live Interpretation to Your Event With Interprefy","256-interprefy",{"title":565,"slug":566},"How to Use My Company Page?","46-how-do-i-use-the-company-page",{"title":568,"slug":569},"Delete Your Workspace","97-delete-workspace",{"title":571,"slug":572},"Attendee User Guide","122-attendee-user-guide",{"id":18,"alternativeVersions":574,"slug":20,"seoTitle":580,"seoDescription":581,"name":19,"articles":582,"trackName":583,"trackingBreadcrumbTitle":583},[575,577],{"locale":576,"slug":20},"en",{"locale":578,"slug":579},"fr","integrations","Livestorm Integrations Support | Expert Guidance and Resources","Explore Livestorm's support and find comprehensive guides, troubleshooting tips and detailed tutorials to seamlessly integrate Livestorm with your favorite tools and platforms.",[],"",{"id":585,"alternativeVersions":586,"collection":591,"slug":588,"seoTitle":583,"seoDescription":583,"theme":592,"icon":592,"integration":593,"name":603,"description":604,"articles":605,"trackName":583,"trackingBreadcrumbTitle":583},"OURYHKINQbmcc6fcjtiDwg",[587,589],{"locale":576,"slug":588},"296-salesforce",{"locale":578,"slug":590},"salesforce",{"id":18},null,{"id":594,"backgroundColor":595,"logo":599},"49711",{"red":596,"green":597,"blue":598},0,161,224,{"alt":600,"height":601,"url":602,"width":601},"Logo Salesforce",48,"https://livestorm.imgix.net/1127/1695308070-salesforce.svg","Salesforce","Using Salesforce with Livestorm",[606,608,610,612,614],{"id":607,"title":217,"slug":218},"dvUVo4F7Qbip5-3TEqupUA",{"id":609,"title":241,"slug":242},"Bz8vH-sVRP-KZ1bJpFMO3A",{"id":611,"title":280,"slug":281},"W8gcuyuXRiyMeRs-fNqi8Q",{"id":613,"title":346,"slug":347},"AZ6IL_KtQhq1IubaHDMmzg",{"id":615,"title":373,"slug":374},"IWinUEWyRSyoMJIdKWYsGA",[584],{"id":609,"slug":242,"alternativeVersions":618,"seoTitle":622,"seoDescription":623,"categories":624,"keywords":626,"title":241,"structuredText":627,"relatedArticles":1472,"embedding":1475,"trackName":583,"trackingBreadcrumbTitle":583},[619,620],{"locale":576,"slug":242},{"locale":578,"slug":621},"connect-livestorm-salesforce","Integrate Livestorm with Salesforce for Seamless Events","Learn how to connect Livestorm with Salesforce Sales Cloud. Step-by-step setup guide, key features, and tips for smooth integration.",[625],{"id":585},"CRM integration, meeting software integration",{"blocks":628,"links":668,"value":669},[629,637,642,645,652,656,662],{"__typename":630,"id":631,"onWhichPlans":632,"whoCanUseIt":634},"SupportKeyInformationRecord","RnhpPlZdS1-32_suKwpkLA",[633],"enterprise-add-on",[635,636],"admin","workspace-owner",{"__typename":638,"id":639,"ofType":640,"content":641},"SupportCalloutRecord","Fc5PD70lToGlhzesdJV4vQ","info","\u003Cp>Watch our help video and discuss with our community here:\u003C/p>\n\n\u003Cp>\u003Ca href=\"https://community.livestorm.co/t/livestorm-salesforce-configure-sync-automate/2641\">Livestorm Community\u003C/a>\u003C/p>\n\n\u003Cp>You'll learn how to set up the Salesforce integration and run through some use cases 🎥\u003C/p>\n",{"__typename":643,"id":644},"SupportTableOfContentRecord","IBOBrjmJQye-wl1fxZ-QWg",{"__typename":646,"id":647,"image":648,"maxWidth":592},"SupportImageRecord","YK23wjuFRMKQTkouR-84ag",{"alt":590,"height":649,"url":650,"width":651},1024,"https://livestorm.imgix.net/1127/1741348479-documentation_salesforce_flow.png",1920,{"__typename":638,"id":653,"ofType":654,"content":655},"RvHWLvxkR5W_NVOb6F-jXQ","success","\u003Cul>\n\u003Cli>\u003Cp>Remember that the Salesforce integration is not retroactive: it will only create a new campaign, lead and campaign member for Livestorm sessions that were created after it was activated. If you test the integration on a session that was created before you enabled it, your Livestorm data will just not be synchronized within your Salesforce instance.\u003C/p>\u003C/li>\n\u003Cli>\u003Cp>Make sure that the credentials used to set up the integration correspond to a user who has the necessary permissions to create campaigns, leads and campaign members in your instance. Otherwise our integration won't be able to synchronize the Livestorm data into your Salesforce instance.\u003C/p>\u003C/li>\n\u003Cli>\u003Cp>When you create a Livestorm session, our integration immediately creates a campaign in your Salesforce instance. However it could occasionnally take a few minutes for the campaign to show up if there is a heavy workload on your Salesforce instance.\nSimilarly, please wait until the campaign has effectively been created in Salesforce to register someone via the Livestorm form.\u003C/p>\u003C/li>\n\u003Cli>\u003Cp>If you are using the Livestorm forms to register people for your events, make sure to add the "First Name", "Last Name", "Email" and "Company" fields to your form and set them as mandatory. This data is mandatory to create a lead in Salesforce so if any of these fields is missing, the integration won't be able to create leads in your Salesforce instance.\u003C/p>\u003C/li>\n\u003C/ul>\n",{"__typename":646,"id":657,"image":658,"maxWidth":592},"P0nZvqiTThquq_JMVpqnYw",{"alt":590,"height":659,"url":660,"width":661},1280,"https://livestorm.imgix.net/1127/1735658279-documentation_salesforce_connect_1.jpg",2962,{"__typename":646,"id":663,"image":664,"maxWidth":592},"WmMuAAr4RqOFwp3HecTSkQ",{"alt":590,"height":665,"url":666,"width":667},1497,"https://livestorm.imgix.net/1127/1729147719-file-vxrkpfw6pp.png",3000,[],{"schema":670,"document":671},"dast",{"type":672,"children":673},"root",[674,676,682,686,687,688,694,698,812,815,821,825,862,866,870,879,883,888,892,986,990,991,995,999,1032,1036,1040,1045,1049,1050,1055,1059,1067,1079,1086,1087,1094,1119,1120,1127,1134,1141,1145],{"item":631,"type":675},"block",{"type":677,"children":678},"paragraph",[679],{"type":680,"value":681},"span","Salesforce is a cloud-based software company that provides businesses with tools that help them find more prospects, close more deals, provide a higher level of service to their customers and better connect with partners, customers, and leads.",{"type":677,"children":683},[684],{"type":680,"value":685},"Our integration connects Livestorm to Salesforce Sales Cloud, which is the CRM part of the Salesforce suite.",{"item":639,"type":675},{"item":644,"type":675},{"type":689,"level":690,"children":691},"heading",2,[692],{"type":680,"value":693},"Prerequisites And Permissions",{"type":677,"children":695},[696],{"type":680,"value":697},"When setting up the Salesforce integration, you need to ensure the following:",{"type":699,"style":700,"children":701},"list","bulleted",[702,750,773,784],{"type":703,"children":704},"listItem",[705,709],{"type":677,"children":706},[707],{"type":680,"value":708},"User permissions on Salesforce:",{"type":699,"style":700,"children":710},[711,723],{"type":703,"children":712},[713],{"type":677,"children":714},[715,717,721],{"type":680,"value":716},"System Administrator: ",{"type":680,"marks":718,"value":720},[719],"strong","we need the user selected to activate the Salesforce integration to have a System Administrator profile on Salesforce",{"type":680,"value":722},". This profile is mandatory as it grants the Livestorm API access to your Salesforce account.",{"type":703,"children":724},[725],{"type":677,"children":726},[727,729,732,734,738,740,743,745,748],{"type":680,"value":728},"The user should also have the ",{"type":680,"marks":730,"value":731},[719],"Marketing User",{"type":680,"value":733}," permission checkbox enabled. This is needed to create ",{"type":680,"marks":735,"value":737},[736],"emphasis","Campaigns",{"type":680,"value":739}," and ",{"type":680,"marks":741,"value":742},[736],"Campaign",{"type":680,"value":744}," ",{"type":680,"marks":746,"value":747},[736],"Members",{"type":680,"value":749}," .",{"type":703,"children":751},[752],{"type":677,"children":753},[754,756,759,763,766,768,771],{"type":680,"value":755},"If you want to use the Livestorm forms to register people to your events, ",{"type":680,"marks":757,"value":758},[719],"you must set the fields First Name, Last Name, Email and ",{"type":680,"marks":760,"value":762},[719,761],"underline","Company",{"type":680,"marks":764,"value":765},[719]," as mandatory on your Livestorm registration page",{"type":680,"value":767}," since the integration will need to fill in these fields when creating a ",{"type":680,"marks":769,"value":770},[736],"Lead",{"type":680,"value":772}," in your Salesforce instance.",{"type":703,"children":774},[775],{"type":677,"children":776},[777,779,782],{"type":680,"value":778},"If you want to have the replay views information on your Salesforce",{"type":680,"marks":780,"value":781},[719],", you need to create a custom field \"Livestorm Replay Status\" on the Campaign Member object of your Salesforce instance",{"type":680,"value":783},". Without this custom field, the integration won't be able to update the on-demand event views or the replay views of your event attendees into Salesforce.",{"type":703,"children":785},[786],{"type":677,"children":787},[788,790,792,794,797,799,802,804,810],{"type":680,"value":789},"Similarly, if you have any mandatory field(s) for the ",{"type":680,"marks":791,"value":742},[761],{"type":680,"value":793}," object on your Salesforce Org, ",{"type":680,"marks":795,"value":796},[719],"it may prevent the integration from creating the ",{"type":680,"marks":798,"value":737},[719,736],{"type":680,"marks":800,"value":801},[719]," associated with your sessions",{"type":680,"value":803},". Please refer to the ",{"url":805,"type":806,"children":807},"https://support.livestorm.co/article/connect-livestorm-salesforce-new#basics","link",[808],{"type":680,"value":809},"The Basics",{"type":680,"value":811}," section below to learn more about how the integration works.",{"type":689,"level":690,"children":813},[814],{"type":680,"value":809},{"type":689,"level":816,"children":817},4,[818],{"type":680,"marks":819,"value":820},[761],"Key Objects Used",{"type":677,"children":822},[823],{"type":680,"value":824},"The Livestorm integration with Salesforce use the following objects:",{"type":699,"style":700,"children":826},[827,835,844,853],{"type":703,"children":828},[829],{"type":677,"children":830},[831,833],{"type":680,"marks":832,"value":737},[719],{"type":680,"value":834}," to reflect your Livestorm event sessions in Salesforce.",{"type":703,"children":836},[837],{"type":677,"children":838},[839,842],{"type":680,"marks":840,"value":841},[719],"Campaign Members",{"type":680,"value":843}," to reflect your Livestorm registrants per session in Salesforce.",{"type":703,"children":845},[846],{"type":677,"children":847},[848,851],{"type":680,"marks":849,"value":850},[719],"Leads",{"type":680,"value":852}," to be added to the Campaign as a Campaign Member when the registrant already exists in your Salesforce instance, or to be created (to reflect the registrant identity) then added to the Campaign if the email address doesn't already exist in your Leads.",{"type":703,"children":854},[855],{"type":677,"children":856},[857,860],{"type":680,"marks":858,"value":859},[719],"Contacts",{"type":680,"value":861}," to be added to the Campaign as a Campaign Member when the associated Lead is converted to a Contact (or to be created then added to a campaign if it doesn't already exist: only if you choose this optional settings).",{"type":689,"level":863,"children":864},3,[865],{"type":680,"value":737},{"type":677,"children":867},[868],{"type":680,"value":869},"When a new session is added to one of your Livestorm events (new event or existing event), a Campaign is automatically created on Salesforce. You can visually see the association Sessions \u003C-> Campaigns on your \"Event setup\" by going to the \"Apps\" of your event and clicking on the button \"See Campaign Mapping\".",{"type":677,"children":871},[872,874,877],{"type":680,"value":873},"A Campaign is also automatically created for the upcoming sessions or on-demand events already created when you enable the Salesforce integration afterwards. Be sure to uncheck & check the \"Salesforce\" app in the ",{"type":680,"marks":875,"value":876},[736],"Event Setup",{"type":680,"value":878}," for former events to have the Campaigns created.\nNo campaign will be created for past sessions.",{"type":689,"level":863,"children":880},[881],{"type":680,"value":882},"Campaign Members & Leads",{"type":689,"level":816,"children":884},[885],{"type":680,"marks":886,"value":887},[761],"Key Triggers And Actions",{"type":677,"children":889},[890],{"type":680,"value":891},"Our Salesforce integration works with the following triggers and actions:",{"type":699,"style":700,"children":893},[894,930,956],{"type":703,"children":895},[896,903],{"type":677,"children":897},[898,901],{"type":680,"marks":899,"value":900},[719],"Whenever someone registers to this Livestorm session via your Livestorm form",{"type":680,"value":902},", it will:",{"type":699,"style":700,"children":904},[905,919],{"type":703,"children":906},[907,911],{"type":677,"children":908},[909],{"type":680,"value":910},"Create a new Campaign Member in the campaign associated to the session:",{"type":699,"style":700,"children":912},[913],{"type":703,"children":914},[915],{"type":677,"children":916},[917],{"type":680,"value":918},"If a Lead (or converted contact) with the same email address already exists in your Salesforce instance, the integration will add this Lead to the campaign to create the campaign member. If that's not the case, the integration will create a new Lead with the first name, last name, email adress and company name used for the registration, as well as any other mapped fields, and add it to the campaign to create the new campaign member.",{"type":703,"children":920},[921],{"type":677,"children":922},[923,925,928],{"type":680,"value":924},"Update the campaign member's standard field \"",{"type":680,"marks":926,"value":927},[761],"Status",{"type":680,"value":929},"\" with the value \"Registered\".",{"type":703,"children":931},[932,938],{"type":677,"children":933},[934,937],{"type":680,"marks":935,"value":936},[719],"Whenever the session ends",{"type":680,"value":902},{"type":699,"style":700,"children":939},[940,950],{"type":703,"children":941},[942],{"type":677,"children":943},[944,946,948],{"type":680,"value":945},"Update the campaign member's standard field \"",{"type":680,"marks":947,"value":927},[761],{"type":680,"value":949},"\" with the value \"Attended\" if the participant actually attended the session, and with the value \"Did not attend\" if they did not attend the session.",{"type":703,"children":951},[952],{"type":677,"children":953},[954],{"type":680,"value":955},"Update the campaign member's fields that were mapped. Most of the Livestorm engagement data can be mapped: attendance duration, attendance rate, number of questions asked, number of messages sent, number of polls answered, etc...",{"type":703,"children":957},[958,964],{"type":677,"children":959},[960,963],{"type":680,"marks":961,"value":962},[719],"Whenever someone watches the replay of the session",{"type":680,"value":902},{"type":699,"style":700,"children":965},[966,977],{"type":703,"children":967},[968],{"type":677,"children":969},[970,972,975],{"type":680,"value":971},"Update the campaign member's custom field \"",{"type":680,"marks":973,"value":974},[761,736],"Livestorm Replay Status",{"type":680,"value":976},"\" with the value \"Has watched replay\" if the session is part of a live event.",{"type":703,"children":978},[979],{"type":677,"children":980},[981,982,984],{"type":680,"value":971},{"type":680,"marks":983,"value":974},[761,736],{"type":680,"value":985},"\" with the value \"Has watched on-demand\" if the event is on-demand.",{"type":689,"level":690,"children":987},[988],{"type":680,"value":989},"Data Flow Summary",{"item":647,"type":675},{"type":689,"level":690,"children":992},[993],{"type":680,"value":994},"Set Up Your Integration",{"type":677,"children":996},[997],{"type":680,"value":998},"Our integration allows you to add records to Salesforce Campaigns by pushing data from Livestorm's sessions.",{"type":677,"children":1000},[1001,1003,1015,1017,1020,1022,1030],{"type":680,"value":1002},"\nTo set up your integration, go to your ",{"url":1004,"meta":1005,"type":806,"children":1012},"https://app.livestorm.co/#/settings?page=settings&tab=integrations",[1006,1009],{"id":1007,"value":1008},"rel","noopener",{"id":1010,"value":1011},"target","_blank",[1013],{"type":680,"value":1014},"App marketplace",{"type":680,"value":1016}," in your Livestorm Dashboard and select the ",{"type":680,"marks":1018,"value":1019},[719],"Salesforce V2",{"type":680,"value":1021}," card. Then connect with your Salesforce user by accepting the scope required by our integration and that's it: the Salesforce integration is enabled for your workspace! Please check ",{"url":1023,"meta":1024,"type":806,"children":1027},"https://support.livestorm.co/article/set-up-salesforce-livestorm",[1025,1026],{"id":1007,"value":1008},{"id":1010,"value":1011},[1028],{"type":680,"value":1029},"this complete guide",{"type":680,"value":1031}," to set up everything properly.",{"type":689,"level":690,"children":1033},[1034],{"type":680,"value":1035},"Test Your Integration",{"type":677,"children":1037},[1038],{"type":680,"value":1039},"Before you start using the integration for your Livestorm events, we recommend running a couple of tests to ensure that the integration is working as expected. As with any test, there are a few guidelines to follow:",{"type":689,"level":816,"children":1041},[1042],{"type":680,"marks":1043,"value":1044},[761],"Troubleshooting Checklist",{"type":677,"children":1046},[1047],{"type":680,"value":1048},"If the integration isn't behaving as expected, please run through this checklist to ensure that your test was correctly set up:",{"item":653,"type":675},{"type":689,"level":816,"children":1051},[1052],{"type":680,"marks":1053,"value":1054},[761],"Testing Protocol - Register From Livestorm",{"type":677,"children":1056},[1057],{"type":680,"value":1058},"Here is a step-by-step guide to test the Salesforce integration, when using Livestorm forms to register people for your events:",{"type":677,"children":1060},[1061,1065],{"type":680,"marks":1062,"value":1064},[1063],"code","1",{"type":680,"value":1066},"Log into your Livestorm workspace, and be sure the Salesforce V2 integration is enabled.",{"type":677,"children":1068},[1069,1072,1074,1077],{"type":680,"marks":1070,"value":1071},[1063],"2",{"type":680,"value":1073},"Create a new event with a new session. You can call the event \"Salesforce Test Event\" for instance. Make sure to add the first name, last name, email and ",{"type":680,"marks":1075,"value":1076},[719,761],"company",{"type":680,"value":1078}," fields as mandatory in the registration section in the \"Event setup\" menu.",{"type":677,"children":1080},[1081,1084],{"type":680,"marks":1082,"value":1083},[1063],"3",{"type":680,"value":1085},"Open your Salesforce account and wait until you see a new campaign with the same name as your event under \"Campaigns\". This should occur almost instantly. You can also go to your Livestorm event in the \"Event setup\" menu and check the Campaign ID and Campaign Name associated to the session.",{"item":657,"type":675},{"type":677,"children":1088},[1089,1092],{"type":680,"marks":1090,"value":1091},[1063],"4",{"type":680,"value":1093},"Open your Livestorm registration page and fill the form with a test email account. Make sure that the email used for the test doesn't belong to an existing team member or registrant on your Livestorm account.",{"type":677,"children":1095},[1096,1099,1101,1104,1106,1109,1111,1113,1115,1117],{"type":680,"marks":1097,"value":1098},[1063],"5",{"type":680,"value":1100},"The integration will search for an existing contact and/or lead in your Salesforce instance using the provided email address. If an existing ",{"type":680,"marks":1102,"value":1103},[736],"Contact",{"type":680,"value":1105}," is found, it will be added to the associated campaign as a new ",{"type":680,"marks":1107,"value":1108},[736],"Campaign Member",{"type":680,"value":1110},". If not, the integration looks for an existing ",{"type":680,"marks":1112,"value":770},[736],{"type":680,"value":1114}," with that email: if there is one, it will add it to the campaign to create a new campaign member, if not it will create a new ",{"type":680,"marks":1116,"value":770},[736],{"type":680,"value":1118}," and add it to the campaign. Open your campaign and search for the new entry under the \"Campaign members\" tab.",{"item":663,"type":675},{"type":677,"children":1121},[1122,1125],{"type":680,"marks":1123,"value":1124},[1063],"6",{"type":680,"value":1126},"Once you've found the new Campaign Member, make sure that its \"Status\" field has been updated to \"Registered\". Then start your test event in Livestorm, join the event with the email you used for the registration, make the event run for at least one minute and end the event. Alternatively you can wait for the event to occur if it's a real live event.",{"type":677,"children":1128},[1129,1132],{"type":680,"marks":1130,"value":1131},[1063],"7",{"type":680,"value":1133},"Once the event is over, wait for a few minutes and check whether the standard field \"Status\" of the Campaign Member has been updated with the right value: \"Attended\" if the person actually attended the event, or \"Did not attend\" if they couldn't make it.",{"type":677,"children":1135},[1136,1139],{"type":680,"marks":1137,"value":1138},[1063],"8",{"type":680,"value":1140},"Finally make sure that the custom fields mapped have also been correctly updated (if any). If that's the case, your integration is ready to use! 🎉",{"type":689,"level":690,"children":1142},[1143],{"type":680,"value":1144},"Frequently Asked Questions",{"type":699,"style":700,"children":1146},[1147,1154,1170,1177,1183,1190,1196,1203,1209,1216,1227,1234,1240,1247,1253,1260,1276,1283,1294,1301,1311,1318,1324,1331,1337,1344,1372,1379,1395,1402],{"type":703,"children":1148},[1149],{"type":677,"children":1150},[1151],{"type":680,"marks":1152,"value":1153},[719],"Which Salesforce solution does this integration work with?",{"type":703,"children":1155},[1156],{"type":677,"children":1157},[1158,1160,1163,1165,1168],{"type":680,"value":1159},"The integration connects Livestorm to ",{"type":680,"marks":1161,"value":1162},[761],"Salesforce Sales Cloud",{"type":680,"value":1164},", which is essentially the CRM part of their suite. The integration ",{"type":680,"marks":1166,"value":1167},[761,719],"does not",{"type":680,"value":1169}," yet support Salesforce Marketing Cloud (an independent part from Sales Cloud in the Salesforce suite).",{"type":703,"children":1171},[1172],{"type":677,"children":1173},[1174],{"type":680,"marks":1175,"value":1176},[719],"Is it a native Salesforce integration?",{"type":703,"children":1178},[1179],{"type":677,"children":1180},[1181],{"type":680,"value":1182},"Yes, it's a native integration with Salesforce, no third-party or intermediary is used. We connect to your Salesforce organization using a secured connection with the OAuth 2.0 protocol.",{"type":703,"children":1184},[1185],{"type":677,"children":1186},[1187],{"type":680,"marks":1188,"value":1189},[719],"Can I disable the Salesforce integration for specific events?",{"type":703,"children":1191},[1192],{"type":677,"children":1193},[1194],{"type":680,"value":1195},"Yes, just go to the Apps in your Livestorm event and uncheck the box Salesforce (V2).",{"type":703,"children":1197},[1198],{"type":677,"children":1199},[1200],{"type":680,"marks":1201,"value":1202},[719],"Can I enable the Salesforce integration by default for my events?",{"type":703,"children":1204},[1205],{"type":677,"children":1206},[1207],{"type":680,"value":1208},"Yes, to ensure the Salesforce integration is enabled for any new event you create, activate the corresponding toggle in your Salesforce integration (App Marketplace → Salesforce V2 → Settings tab) to have the integration enabled by default for new events.",{"type":703,"children":1210},[1211],{"type":677,"children":1212},[1213],{"type":680,"marks":1214,"value":1215},[719],"Is the Salesforce integration retroactive?",{"type":703,"children":1217},[1218],{"type":677,"children":1219},[1220,1222,1225],{"type":680,"value":1221},"Not at the moment: it will only create new Leads/Contacts or Campaign Members for registrants who registered ",{"type":680,"marks":1223,"value":1224},[719],"after",{"type":680,"value":1226}," the integration was activated on your Livestorm workspace. If you test the integration on a session that was created before you enabled it, past registrants won't be synchronized in your Salesforce Campaign.",{"type":703,"children":1228},[1229],{"type":677,"children":1230},[1231],{"type":680,"marks":1232,"value":1233},[719],"Can I rename the Salesforce campaigns created by Livestorm to match my own naming conventions?",{"type":703,"children":1235},[1236],{"type":677,"children":1237},[1238],{"type":680,"value":1239},"Absolutely, our mapping is done at the (campaign/session) ID level, so the connection won't break if you change the name of the campaigns created by our integration.",{"type":703,"children":1241},[1242],{"type":677,"children":1243},[1244],{"type":680,"marks":1245,"value":1246},[719],"Where can I find all the registrants for my session in Salesforce?",{"type":703,"children":1248},[1249],{"type":677,"children":1250},[1251],{"type":680,"value":1252},"All Campaign Members who registered for a session are stored in the corresponding Campaign under the \"Campaign Members\" tab in Salesforce.",{"type":703,"children":1254},[1255],{"type":677,"children":1256},[1257],{"type":680,"marks":1258,"value":1259},[719],"What if there are several sessions in my Livestorm event?",{"type":703,"children":1261},[1262],{"type":677,"children":1263},[1264,1266,1269,1271,1274],{"type":680,"value":1265},"We handle each session individually, regardless of whether they belong to the same event. Whenever a session is created, we automatically generate a corresponding campaign specific to that session. The campaign includes the session date in the \"",{"type":680,"marks":1267,"value":1268},[736],"Campaign Name",{"type":680,"value":1270},"\" and \"",{"type":680,"marks":1272,"value":1273},[736],"Start Date",{"type":680,"value":1275},"\" fields. If in doubt, check your Livestorm event for the current mapping between the session and the Salesforce session.",{"type":703,"children":1277},[1278],{"type":677,"children":1279},[1280],{"type":680,"marks":1281,"value":1282},[719],"What happens if my previously linked Salesforce Campaign no longer exists (deleted, invalid, etc.)?",{"type":703,"children":1284},[1285],{"type":677,"children":1286},[1287,1289,1292],{"type":680,"value":1288},"The Livestorm integration will create a new Campaign in Salesforce when you disable and re-enable the integration for your event. This ensures registrants are always sent as Campaign Members to a ",{"type":680,"marks":1290,"value":1291},[761],"valid",{"type":680,"value":1293}," Campaign in Salesforce, preventing data loss.",{"type":703,"children":1295},[1296],{"type":677,"children":1297},[1298],{"type":680,"marks":1299,"value":1300},[719],"Can I manually link Livestorm sessions with my existing Salesforce campaigns?",{"type":703,"children":1302},[1303],{"type":677,"children":1304},[1305,1307,1309],{"type":680,"value":1306},"Not at the moment: the linking is automatic to reduce manual actions and save time. The link between a Livestorm session and a Salesforce ",{"type":680,"marks":1308,"value":742},[736],{"type":680,"value":1310}," is created when the session is created.",{"type":703,"children":1312},[1313],{"type":677,"children":1314},[1315],{"type":680,"marks":1316,"value":1317},[719],"Can I have two campaigns linked to a single Livestorm session?",{"type":703,"children":1319},[1320],{"type":677,"children":1321},[1322],{"type":680,"value":1323},"No, to prevent duplicates and conflicts, a single campaign is linked to a Livestorm session at a time.",{"type":703,"children":1325},[1326],{"type":677,"children":1327},[1328],{"type":680,"marks":1329,"value":1330},[719],"Will registering for an event create duplicate Leads, Contacts, or Campaign Members if the person already exists?",{"type":703,"children":1332},[1333],{"type":677,"children":1334},[1335],{"type":680,"value":1336},"No, duplicates will not be created. The integration checks based on the email address to see if a Contact or Lead already exists in Salesforce. If neither exists, a new Lead is created using the email address provided during registration. If the Lead (or converted Contact) already exists, it is simply added to the Campaign as a Campaign Member.",{"type":703,"children":1338},[1339],{"type":677,"children":1340},[1341],{"type":680,"marks":1342,"value":1343},[719],"What happens if a required field for Lead/Contact creation is empty?",{"type":703,"children":1345},[1346],{"type":677,"children":1347},[1348,1350,1361,1363,1365,1367,1370],{"type":680,"value":1349},"Lead creation will not be blocked. The Livestorm integration uses fallback values when ",{"url":1351,"meta":1352,"type":806,"children":1355},"https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_lead.htm",[1353,1354],{"id":1007,"value":1008},{"id":1010,"value":1011},[1356,1359],{"type":680,"marks":1357,"value":1358},[719],"standard",{"type":680,"value":1360}," required fields",{"type":680,"value":1362}," are empty. For example, if the ",{"type":680,"marks":1364,"value":762},[736],{"type":680,"value":1366}," field is missing, Leads pushed from Livestorm will have a default value of \"",{"type":680,"marks":1368,"value":1369},[736],"Unknown Company",{"type":680,"value":1371},".\"",{"type":703,"children":1373},[1374],{"type":677,"children":1375},[1376],{"type":680,"marks":1377,"value":1378},[719],"What should I do if I encounter an issue?",{"type":703,"children":1380},[1381],{"type":677,"children":1382},[1383,1385,1393],{"type":680,"value":1384},"If you encounter an issue, please contact our ",{"url":1386,"meta":1387,"type":806,"children":1390},"https://support.livestorm.co/category/176-contact-support",[1388,1389],{"id":1007,"value":1008},{"id":1010,"value":1011},[1391],{"type":680,"value":1392},"support team",{"type":680,"value":1394},".",{"type":703,"children":1396},[1397],{"type":677,"children":1398},[1399],{"type":680,"marks":1400,"value":1401},[719],"What are the differences compared to the previous Salesforce connector?",{"type":703,"children":1403},[1404,1408],{"type":677,"children":1405},[1406],{"type":680,"value":1407},"Compared to the former Salesforce connector used before 2025, the main differences and improvements include:",{"type":699,"style":700,"children":1409},[1410,1416,1426,1432,1438,1444,1450,1466],{"type":703,"children":1411},[1412],{"type":677,"children":1413},[1414],{"type":680,"value":1415},"100% native: Everything is now managed inside the Livestorm workspace.",{"type":703,"children":1417},[1418],{"type":677,"children":1419},[1420,1422,1424],{"type":680,"value":1421},"Standard field '",{"type":680,"marks":1423,"value":927},[719],{"type":680,"value":1425},"' for Campaign Members is updated (no more custom field for attendance; the custom field is still used for replay views).",{"type":703,"children":1427},[1428],{"type":677,"children":1429},[1430],{"type":680,"value":1431},"Fully automated: Campaign statuses are created automatically.",{"type":703,"children":1433},[1434],{"type":677,"children":1435},[1436],{"type":680,"value":1437},"Flexible: You can enable/disable the Salesforce integration per event.",{"type":703,"children":1439},[1440],{"type":677,"children":1441},[1442],{"type":680,"value":1443},"Transparent: The Salesforce Campaign \u003C-> Livestorm session association is visible in the event setup.",{"type":703,"children":1445},[1446],{"type":677,"children":1447},[1448],{"type":680,"value":1449},"Existing Salesforce Leads are updated with the field mapping defined in Livestorm (not just new Leads).",{"type":703,"children":1451},[1452],{"type":677,"children":1453},[1454,1456,1464],{"type":680,"value":1455},"Comprehensive field mapping (for Leads, Campaign Members, and Contact fields – see ",{"url":1457,"meta":1458,"type":806,"children":1461},"https://support.livestorm.co/article/map-fields-between-livestorm-salesforce",[1459,1460],{"id":1007,"value":1008},{"id":1010,"value":1011},[1462],{"type":680,"value":1463},"here",{"type":680,"value":1465},").",{"type":703,"children":1467},[1468],{"type":677,"children":1469},[1470],{"type":680,"value":1471},"Fallback values ensure that required fields are never left empty, preventing Lead creation 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