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how the Livestorm and Microsoft Dynamics 365 integration syncs your sessions, registrants and attendance into your CRM, and how to activate it.",[1074],{"id":968},"integration, automation",{"blocks":1077,"links":1102,"value":1103},[1078,1086,1089,1094,1098],{"__typename":1079,"id":1080,"onWhichPlans":1081,"whoCanUseIt":1083},"SupportKeyInformationRecord","HoCokobVT_KedySp8QEDZA",[1082],"enterprise-add-on",[1084,1085],"admin","workspace-owner",{"__typename":1087,"id":1088},"SupportTableOfContentRecord","Hn4g1HACQ5CTUyZ-j8Iscw",{"__typename":1090,"id":1091,"ofType":1092,"content":1093},"SupportCalloutRecord","B8lVk9iNTyybxowY7bNB7g","success","\u003Cp>No duplicates: the integration always checks for an existing Lead or Contact before creating a new one.\u003C/p>\n",{"__typename":1090,"id":1095,"ofType":1096,"content":1097},"Hps4JBIITn-RXQHUyz6cYQ","warning","\u003Cp>The sync is \u003Cstrong>one-way\u003C/strong>: data goes from Livestorm to Dynamics 365, not the other way round.\u003C/p>\n",{"__typename":1090,"id":1099,"ofType":1100,"content":1101},"QLAZnqaWQ5uUnLBsJjtjqA","info","\u003Cp>\u003Cstrong>Livestorm Tip\u003C/strong> 👉 Learn more about what the integration can do on our \u003Ca href=\"https://livestorm.co/integrations/microsoft-dynamics\">Microsoft Dynamics integration page\u003C/a>.\u003C/p>\n",[],{"schema":1104,"document":1105},"dast",{"type":1106,"children":1107},"root",[1108,1110,1122,1123,1129,1167,1171,1180,1210,1215,1254,1255,1259,1304,1308,1343,1347,1348,1367,1371,1390,1397,1408],{"item":1080,"type":1109},"block",{"type":1111,"children":1112},"paragraph",[1113,1116,1120],{"type":1114,"value":1115},"span","Do you use Microsoft Dynamics 365 as your CRM? With the Livestorm integration, your ",{"type":1114,"marks":1117,"value":1119},[1118],"strong","event sessions, registrants and attendance are synced automatically to Dynamics 365",{"type":1114,"value":1121},". Your sales and marketing teams can follow up on webinar leads, see each contact's engagement and build reports, without any CSV export.",{"item":1088,"type":1109},{"type":1124,"level":1125,"children":1126},"heading",2,[1127],{"type":1114,"value":1128},"Prerequisites And Permissions",{"type":1130,"style":1131,"children":1132},"list","bulleted",[1133,1145,1156],{"type":1134,"children":1135},"listItem",[1136],{"type":1111,"children":1137},[1138,1140,1143],{"type":1114,"value":1139},"This integration is available on the ",{"type":1114,"marks":1141,"value":1142},[1118],"Enterprise plan",{"type":1114,"value":1144}," as an add-on.",{"type":1134,"children":1146},[1147],{"type":1111,"children":1148},[1149,1151,1154],{"type":1114,"value":1150},"It isn't self-serve: it's ",{"type":1114,"marks":1152,"value":1153},[1118],"activated on request",{"type":1114,"value":1155}," and set up with our team (see the last section of this article).",{"type":1134,"children":1157},[1158],{"type":1111,"children":1159},[1160,1162,1165],{"type":1114,"value":1161},"Make sure someone with ",{"type":1114,"marks":1163,"value":1164},[1118],"admin access to your Dynamics 365 environment",{"type":1114,"value":1166}," can take part in the setup.",{"type":1124,"level":1125,"children":1168},[1169],{"type":1114,"value":1170},"How the Integration Works",{"type":1111,"children":1172},[1173,1175,1178],{"type":1114,"value":1174},"Once the integration is installed, a new ",{"type":1114,"marks":1176,"value":1177},[1118],"Livestorm D365",{"type":1114,"value":1179}," app appears in your Dynamics 365 environment, with two new objects:",{"type":1130,"style":1131,"children":1181},[1182,1201],{"type":1134,"children":1183},[1184],{"type":1111,"children":1185},[1186,1189,1191,1194,1196,1199],{"type":1114,"marks":1187,"value":1188},[1118],"Livestorm Sessions",{"type":1114,"value":1190},": every Livestorm event session, with its event name, scheduled date and time, session ID and creation date. Upcoming sessions are ",{"type":1114,"marks":1192,"value":1193},[1118],"Active",{"type":1114,"value":1195},", past sessions are ",{"type":1114,"marks":1197,"value":1198},[1118],"Inactive",{"type":1114,"value":1200},".",{"type":1134,"children":1202},[1203],{"type":1111,"children":1204},[1205,1208],{"type":1114,"marks":1206,"value":1207},[1118],"Livestorm Registrants",{"type":1114,"value":1209},": everyone who registers for your events.",{"type":1124,"level":1211,"children":1212},3,[1213],{"type":1114,"value":1214},"When Someone Registers",{"type":1130,"style":1131,"children":1216},[1217,1232,1243],{"type":1134,"children":1218},[1219],{"type":1111,"children":1220},[1221,1223,1226,1228,1230],{"type":1114,"value":1222},"The integration looks for an existing ",{"type":1114,"marks":1224,"value":1225},[1118],"Lead",{"type":1114,"value":1227}," or ",{"type":1114,"marks":1229,"value":104},[1118],{"type":1114,"value":1231}," in Dynamics 365 with the same first name, last name and email.",{"type":1134,"children":1233},[1234],{"type":1111,"children":1235},[1236,1238,1241],{"type":1114,"value":1237},"If it finds one, it adds them as a ",{"type":1114,"marks":1239,"value":1240},[1118],"Registrant",{"type":1114,"value":1242}," of the session.",{"type":1134,"children":1244},[1245],{"type":1111,"children":1246},[1247,1249,1252],{"type":1114,"value":1248},"If it doesn't, it ",{"type":1114,"marks":1250,"value":1251},[1118],"creates a new Lead",{"type":1114,"value":1253}," and adds it as a Registrant.",{"item":1091,"type":1109},{"type":1124,"level":1211,"children":1256},[1257],{"type":1114,"value":1258},"After the Session",{"type":1130,"style":1131,"children":1260},[1261,1282,1293],{"type":1134,"children":1262},[1263],{"type":1111,"children":1264},[1265,1267,1270,1272,1275,1277,1280],{"type":1114,"value":1266},"The registrant's ",{"type":1114,"marks":1268,"value":1269},[1118],"Status",{"type":1114,"value":1271}," is updated: ",{"type":1114,"marks":1273,"value":1274},[1118],"Present",{"type":1114,"value":1276}," if they attended, ",{"type":1114,"marks":1278,"value":1279},[1118],"Invited",{"type":1114,"value":1281}," if they didn't attend or the session is still upcoming.",{"type":1134,"children":1283},[1284],{"type":1111,"children":1285},[1286,1288,1291],{"type":1114,"value":1287},"The ",{"type":1114,"marks":1289,"value":1290},[1118],"Replay Watched",{"type":1114,"value":1292}," field is updated when they watch the replay.",{"type":1134,"children":1294},[1295],{"type":1111,"children":1296},[1297,1299,1302],{"type":1114,"value":1298},"Each participation is logged in the ",{"type":1114,"marks":1300,"value":1301},[1118],"Timeline",{"type":1114,"value":1303}," of the Lead or Contact, so your sales team can see their full event history.",{"type":1124,"level":1125,"children":1305},[1306],{"type":1114,"value":1307},"What You Can Do With It",{"type":1130,"style":1131,"children":1309},[1310,1323,1333],{"type":1134,"children":1311},[1312],{"type":1111,"children":1313},[1314,1316,1318,1320,1322],{"type":1114,"value":1315},"Build reports on your ",{"type":1114,"marks":1317,"value":1188},[1118],{"type":1114,"value":1319}," and ",{"type":1114,"marks":1321,"value":1207},[1118],{"type":1114,"value":1200},{"type":1134,"children":1324},[1325],{"type":1111,"children":1326},[1327,1329,1332],{"type":1114,"value":1328},"Use the Lead and Contact timelines for ",{"type":1114,"marks":1330,"value":1331},[1118],"personalized follow-ups",{"type":1114,"value":1200},{"type":1134,"children":1334},[1335],{"type":1111,"children":1336},[1337,1339,1342],{"type":1114,"value":1338},"Feed event engagement into your Dynamics 365 ",{"type":1114,"marks":1340,"value":1341},[1118],"workflows or lead scoring",{"type":1114,"value":1200},{"type":1124,"level":1125,"children":1344},[1345],{"type":1114,"value":1346},"Limitations",{"item":1095,"type":1109},{"type":1130,"style":1131,"children":1349},[1350,1361],{"type":1134,"children":1351},[1352],{"type":1111,"children":1353},[1354,1356,1359],{"type":1114,"value":1355},"Registrants must sign up through ",{"type":1114,"marks":1357,"value":1358},[1118],"Livestorm registration pages",{"type":1114,"value":1360},": third-party forms aren't supported.",{"type":1134,"children":1362},[1363],{"type":1111,"children":1364},[1365],{"type":1114,"value":1366},"Need custom objects? They can be set up on request when your integration is activated.",{"type":1124,"level":1125,"children":1368},[1369],{"type":1114,"value":1370},"Activate the Integration",{"type":1111,"children":1372},[1373,1377,1379,1389],{"type":1114,"marks":1374,"value":1376},[1375],"code","1",{"type":1114,"value":1378},"Fill in the ",{"url":1380,"meta":1381,"type":1385,"children":1386},"https://livestorm.typeform.com/M-Dynamics",[1382],{"id":1383,"value":1384},"target","_blank","link",[1387],{"type":1114,"value":1388},"Microsoft Dynamics request form",{"type":1114,"value":1200},{"type":1111,"children":1391},[1392,1395],{"type":1114,"marks":1393,"value":1394},[1375],"2",{"type":1114,"value":1396},"Our team gets back to you to plan the setup.",{"type":1111,"children":1398},[1399,1402,1404,1406],{"type":1114,"marks":1400,"value":1401},[1375],"3",{"type":1114,"value":1403},"Once the setup is done, the ",{"type":1114,"marks":1405,"value":1177},[1118],{"type":1114,"value":1407}," app appears in your 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