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Livestorm",[1047,1048,1049,1051,1053,1055,1057],{"id":1005,"title":458,"slug":459},{"id":981,"title":461,"slug":462},{"id":1050,"title":779,"slug":780},"dvUVo4F7Qbip5-3TEqupUA",{"id":1052,"title":788,"slug":789},"Bz8vH-sVRP-KZ1bJpFMO3A",{"id":1054,"title":806,"slug":807},"W8gcuyuXRiyMeRs-fNqi8Q",{"id":1056,"title":839,"slug":840},"AZ6IL_KtQhq1IubaHDMmzg",{"id":1058,"title":851,"slug":852},"IWinUEWyRSyoMJIdKWYsGA",{"id":1060,"alternativeVersions":1061,"collection":1066,"slug":1063,"seoTitle":61,"seoDescription":61,"theme":976,"icon":976,"integration":1067,"name":1073,"description":1074,"articles":1075,"trackName":61,"trackingBreadcrumbTitle":61},"V6VFPvfuQXmJr3Ig48Nhxw",[1062,1064],{"locale":955,"slug":1063},"294-pardot",{"locale":957,"slug":1065},"pardot",{"id":18},{"id":1068,"backgroundColor":1069,"logo":1070},"496411",{"red":45,"green":1038,"blue":1039},{"alt":1071,"height":1042,"url":1072,"width":1042},"Logo Pardot","https://www.datocms-assets.com/1127/1699440931-pardot.svg","Pardot","Making Pardot compatible with Livestorm",[1076,1077,1078],{"id":1005,"title":458,"slug":459},{"id":981,"title":461,"slug":462},{"id":1008,"title":464,"slug":465},{"id":981,"slug":462,"alternativeVersions":1080,"seoTitle":461,"seoDescription":1084,"categories":1085,"keywords":1090,"title":461,"structuredText":1091,"relatedArticles":1694,"embedding":1697,"trackName":61,"trackingBreadcrumbTitle":61},[1081,1082],{"locale":955,"slug":462},{"locale":957,"slug":1083},"configuration-salesforce-avancee","Learn how to configure Salesforce native compatibility and route Account Engagement (Pardot) campaigns across multiple business units for Livestorm.",[1086,1087,1088,1089],{"id":1028},{"id":963},{"id":988},{"id":1060},"automation, customization",{"blocks":1092,"links":1162,"value":1165},[1093,1097,1100,1105,1108,1112,1120,1123,1127,1130,1133,1136,1143,1146,1149,1153,1156,1159],{"__typename":1094,"id":1095,"content":1096},"SupportTableRecord","Zkv7VFVjRKeR3yYJ4xlv2Q","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"Iix}\" class=\"simple-table-header-color simple-table-header\">What you want to do\u003C/th>\n\u003Cth id=\"ps|D\" class=\"simple-table-header-color simple-table-header\">What you need from this page\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"Iix}\" class=\"\">Account Engagement connector only, one Business Unit\u003C/td>\n\u003Ctd id=\"ps|D\" class=\"\">Nothing — the base setup is enough\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"Iix}\" class=\"\">Run it \u003Cstrong>alongside the Salesforce native connector\u003C/strong>\u003C/td>\n\u003Ctd id=\"ps|D\" class=\"\">\u003Cstrong>Running alongside the Salesforce native connector\u003C/strong>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"Iix}\" class=\"\">Route campaigns to \u003Cstrong>several Business Units\u003C/strong>\u003C/td>\n\u003Ctd id=\"ps|D\" class=\"\">\u003Cstrong>Routing campaigns to several Business Units\u003C/strong>\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"Iix}\" class=\"\">Both of those\u003C/td>\n\u003Ctd id=\"ps|D\" class=\"\">Both sections, in that order\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":1098,"id":1099},"SupportTableOfContentRecord","LINTGfRmTr6YQQvUM6XNDw",{"__typename":1101,"id":1102,"ofType":1103,"content":1104},"SupportCalloutRecord","ba4h3spiSbuyNCYJ1vKM5A","info","\u003Cp>\u003Cstrong>You need:\u003C/strong> Salesforce Administrator access. Allow 30–60 minutes, plus about 15 minutes per extra Business Unit. We recommend completing these steps with your Salesforce Administrator.\u003C/p>\n",{"__typename":1094,"id":1106,"content":1107},"BcicOvZNQhySCXsnkaOpKw","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"D]tt\" class=\"simple-table-header-color simple-table-header\">Setting\u003C/th>\n\u003Cth id=\"pqtq\" class=\"simple-table-header-color simple-table-header\">Value\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"D]tt\" class=\"\">Field Label\u003C/td>\n\u003Ctd id=\"pqtq\" class=\"\">\n\u003Cp class=\"p1\">\u003Cspan class=\"s1\">Livestorm Session ID\u003C/span>\u003C/p>\n\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"D]tt\" class=\"\">Length\u003C/td>\n\u003Ctd id=\"pqtq\" class=\"\">80\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"D]tt\" class=\"\">Field API Name\u003C/td>\n\u003Ctd id=\"pqtq\" class=\"\">\n\u003Cp class=\"p1\">\u003Cspan class=\"s1\">Livestorm_Session_ID__c\u003C/span>\u003C/p>\n\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"D]tt\" class=\"\">External ID\u003C/td>\n\u003Ctd id=\"pqtq\" class=\"\">✓ Recommended\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"D]tt\" class=\"\">Unique\u003C/td>\n\u003Ctd id=\"pqtq\" class=\"\">✓ Recommended\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp>\u003C/p>",{"__typename":1101,"id":1109,"ofType":1110,"content":1111},"VREQiIdPT-KDhx3TzkBwig","error","\u003Cp>Critical: The API name MUST be exactly \u003Cstrong>Livestorm_Session_ID__c\u003C/strong>.  Salesforce derives it from the label, so entering the label above gives the right result — but check before saving. A different API name means the connector never finds existing campaigns, and you get two campaigns per session.\u003C/p>\n",{"__typename":1113,"id":1114,"image":1115,"maxWidth":976},"SupportImageRecord","NOAwLkryTYSkAyJPs9wAPA",{"alt":1116,"height":1117,"url":1118,"width":1119},"Salesforce Campaign custom field details",228,"https://www.datocms-assets.com/1127/1790664593-screenshot-2026-09-14-at-10-44-21-1.png",989,{"__typename":1094,"id":1121,"content":1122},"JEJrkuj5TI2Pir1qVngZ0A","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>Workspace \"EMEA Events\"\u003C!-- notionvc: b0a23990-532f-4db2-806a-e765cab313fc -->\u003C/td>\n\u003Ctd>→ connector configured with Record Type = BU_EMEA \u003C!-- notionvc: a63ddecd-faca-40a5-b28c-f90638b981a4 -->\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>\u003C/td>\n\u003Ctd>→ connector configured with Record Type = BU_EMEA\u003C!-- notionvc: a63ddecd-faca-40a5-b28c-f90638b981a4 -->\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>\u003C/td>\n\u003Ctd>→ only the EMEA Business Unit syncs BU_EMEA\u003C!-- notionvc: 748db6bd-4150-4cef-9d90-f197e75d5dbb -->\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>\u003C/td>\n\u003Ctd>→ campaign lands in the EMEA Business Unit\u003C!-- notionvc: ad738a7e-62b3-41d3-b451-600450f2e6a2 -->\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp>\u003C/p>",{"__typename":1101,"id":1124,"ofType":1125,"content":1126},"RNVP023FThGF-BEkwXGKYg","warning","\u003Cp>Several Business Units but only one Livestorm workspace? This setup will not work with a single workspace because all events would route to the same Business Unit. Contact your CSM to discuss options.\u003C/p>\n",{"__typename":1101,"id":1128,"ofType":1103,"content":1129},"StlXZpAyRjCzKmsEwP1-LQ","\u003Cp>Record type names have no technical meaning. Name them so it’s obvious which one routes where. This guide uses BU_US, BU_EMEA, BU_APAC as an example.\u003C/p>\n",{"__typename":1094,"id":1131,"content":1132},"J0K8l1xXRRWT_cJiuJXwrg","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"jp~]\" class=\"simple-table-header-color simple-table-header\">Record Type\u003C/th>\n\u003Cth id=\"=gq]\" class=\"simple-table-header-color simple-table-header\">Routes to\u003C/th>\n\u003Cth id=\"bPoy\" class=\"simple-table-header-color simple-table-header\">Purpose\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"jp~]\" class=\"\">Livestorm_Pending \u003Cem>(only with the Salesforce native connector)\u003C/em>\u003C/td>\n\u003Ctd id=\"=gq]\" class=\"\">\u003Cstrong>None\u003C/strong>\u003C/td>\n\u003Ctd id=\"bPoy\" class=\"\">Default holding state — never syncs anywhere\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"jp~]\" class=\"\">BU_US\u003C/td>\n\u003Ctd id=\"=gq]\" class=\"\">US Business Unit\u003C/td>\n\u003Ctd id=\"bPoy\" class=\"\">Campaigns from the US workspace\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"jp~]\" class=\"\">BU_EMEA\u003C/td>\n\u003Ctd id=\"=gq]\" class=\"\">EMEA Business Unit\u003C/td>\n\u003Ctd id=\"bPoy\" class=\"\">Campaigns from the EMEA workspace\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"jp~]\" class=\"\">BU_APAC\u003C/td>\n\u003Ctd id=\"=gq]\" class=\"\">APAC Business Unit\u003C/td>\n\u003Ctd id=\"bPoy\" class=\"\">Campaigns from the APAC workspace\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>",{"__typename":1101,"id":1134,"ofType":1103,"content":1135},"Cgon46MfT1Wteqf80JRA7w","\u003Cp>** Why Livestorm_Pending is needed when running both connectors**: the Salesforce native connector creates the campaign first, before anything knows which Business Unit it belongs to. Giving it a record type that syncs nowhere keeps it in a holding state until the Account Engagement connector assigns the real one. Without it, campaigns route to whichever Business Unit matches the default record type.\u003C/p>\n",{"__typename":1113,"id":1137,"image":1138,"maxWidth":976},"IzaqQjzkS8OIIzM9ar6h2A",{"alt":1139,"height":1140,"url":1141,"width":1142},"Salesforce Campaign record types list",265,"https://www.datocms-assets.com/1127/1790664593-screenshot-2026-09-14-at-10-47-02-1.png",796,{"__typename":1101,"id":1144,"ofType":1103,"content":1145},"ICi08jgATbeJY5apmQNhzw","\u003Cp>Alternatives: an existing System Administrator user, or a Permission Set instead of a profile. See the \u003Ca href=\"https://support.livestorm.co/article/set-up-salesforce-livestorm\">Salesforce native connector documentation\u003C/a>.\u003C/p>\n",{"__typename":1094,"id":1147,"content":1148},"d2AdkFSKR-Orlzg9FPhCBg","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"enjU\" class=\"simple-table-header-color simple-table-header\">Category\u003C/th>\n\u003Cth id=\"Qd=C\" class=\"simple-table-header-color simple-table-header\">Permissions\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"enjU\" class=\"\">System Permissions\u003C/td>\n\u003Ctd id=\"Qd=C\" class=\"\">✓ API Enabled · ✓ Approve Uninstalled Connected Apps\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"enjU\" class=\"\">User Permissions\u003C/td>\n\u003Ctd id=\"Qd=C\" class=\"\">✓ Marketing User\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"enjU\" class=\"\">Campaigns\u003C/td>\n\u003Ctd id=\"Qd=C\" class=\"\">Read, Create, Edit, View All — plus all fields\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"enjU\" class=\"\">Leads, Contacts, Accounts \u003Cem>(only with the Salesforce native connector)\u003C/em>\u003C/td>\n\u003Ctd id=\"Qd=C\" class=\"\">Read, Create, Edit, View All — plus all fields\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp>\u003C/p>",{"__typename":1101,"id":1150,"ofType":1151,"content":1152},"HAy_PNMiTJi58GJl6I6nbg","success","\u003Cp>\u003Cstrong>Approve Uninstalled Connected Apps”\u003C/strong> lets the user authorize the Pardot connected app. It is granted by default on the System Administrator profile but must be added manually on a custom profile: \u003Cstrong>Setup\u003C/strong> → \u003Cstrong>Profiles\u003C/strong> → \u003Cstrong>Livestorm Integration Profile\u003C/strong> → \u003Cstrong>System Permissions\u003C/strong> → check it → \u003Cstrong>Save\u003C/strong>.\u003C/p>\n",{"__typename":1101,"id":1154,"ofType":1125,"content":1155},"EUyE2NgwQOWxLvb9UWlATg","\u003Cp>Crucial: If running both connectors across multiple Business Units, Livestorm_Pending must be the default record type. This is the step most likely to be missed. If the default is anything else, campaigns sync to the wrong Business Unit — or to all of them.\u003C/p>\n",{"__typename":1101,"id":1157,"ofType":1110,"content":1158},"ZOrxCb2ITzmKg3ZyLuga-w","\u003Cp>Never let two Business Units sync the same record type, the same campaign is created in both. \u003C/p>\n",{"__typename":1094,"id":1160,"content":1161},"UX-Nw7JZSKeN5lr3pQbGAA","\u003Ctable border=\"1\" style=\"border-collapse: collapse;\">\n\u003Ctbody>\n\u003Ctr>\n\u003Cth id=\"FCgY\" class=\"simple-table-header-color simple-table-header\">Symptom\u003C/th>\n\u003Cth id=\"jVP>\" class=\"simple-table-header-color simple-table-header\">Check\u003C/th>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Two campaigns per session\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">Salesforce compatibility answered \u003Cstrong>No\u003C/strong>, wrong Livestorm_Session_ID__c API name, or two Pardot Campaigns flows active\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Livestorm_Session_ID__c empty\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">The Salesforce native connector isn’t installed on this workspace, or the field isn’t visible to its user\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Record type stuck on Livestorm_Pending\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">The Pardot connector isn’t active on this workspace, or the profile lacks Edit access to the target record type\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Campaign never reaches Account Engagement\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">No Business Unit syncs that record type, or Connected Campaigns is disabled. Allow up to 30 minutes first\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Campaign in the \u003Cstrong>wrong\u003C/strong> Business Unit\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">The workspace connector’s record type or Business Unit ID, the Connected Campaigns selection per Business Unit, or, when running both connectors, the integration user’s default record type\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Campaign in several Business Units\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">Two Business Units sync the same record type, or one syncs Livestorm_Pending\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd id=\"FCgY\" class=\"\">Prospect created, no external activities\u003C/td>\n\u003Ctd id=\"jVP>\" class=\"\">The Marketing App Extension isn’t assigned to that Business Unit\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp>\u003C/p>",[1163],{"__typename":1164,"id":1005,"slug":459,"title":458},"SupportArticleRecord",{"schema":1166,"document":1167},"dast",{"type":1168,"children":1169},"root",[1170,1186,1188,1189,1190,1196,1200,1205,1218,1228,1251,1255,1259,1291,1306,1313,1314,1321,1332,1333,1334,1338,1358,1362,1386,1390,1394,1398,1412,1413,1414,1415,1419,1427,1431,1432,1436,1457,1458,1459,1463,1467,1468,1501,1509,1510,1511,1534,1553,1591,1592,1596,1600,1606,1634,1640,1663,1672,1673,1677,1681,1685,1689,1693],{"type":1171,"children":1172},"paragraph",[1173,1176,1180,1182,1184],{"type":1174,"value":1175},"span","Do the section(s) that match your setup ",{"type":1174,"marks":1177,"value":1179},[1178],"strong","before",{"type":1174,"value":1181}," installing the connector in Integry—the installer asks for values you create here. Then go back to ",{"type":1174,"marks":1183,"value":458},[1178],{"type":1174,"value":1185},".",{"item":1095,"type":1187},"block",{"item":1099,"type":1187},{"item":1102,"type":1187},{"type":1191,"level":1192,"children":1193},"heading",2,[1194],{"type":1174,"value":1195},"Running Alongside the Salesforce Native Connector",{"type":1171,"children":1197},[1198],{"type":1174,"value":1199},"Both connectors create a campaign for every session. To avoid ending up with two, the Account Engagement connector looks for an existing campaign using a custom field on the Campaign object before creating its own.",{"type":1191,"level":1201,"children":1202},3,[1203],{"type":1174,"value":1204},"How It Works:",{"type":1171,"children":1206},[1207,1211,1213,1216],{"type":1174,"marks":1208,"value":1210},[1209],"code","1",{"type":1174,"value":1212}," ",{"type":1174,"marks":1214,"value":1215},[1178],"Salesforce native connector",{"type":1174,"value":1217}," creates the campaign and writes the session ID into Livestorm_Session_ID__c.",{"type":1171,"children":1219},[1220,1223,1226],{"type":1174,"marks":1221,"value":1222},[1209],"2",{"type":1174,"marks":1224,"value":1225},[1178],"Account Engagement connector",{"type":1174,"value":1227}," checks for a campaign with that session ID:",{"type":1229,"style":1230,"children":1231},"list","bulleted",[1232,1242],{"type":1233,"children":1234},"listItem",[1235],{"type":1171,"children":1236},[1237,1240],{"type":1174,"marks":1238,"value":1239},[1178],"FOUND:",{"type":1174,"value":1241}," Reuses that campaign.",{"type":1233,"children":1243},[1244],{"type":1171,"children":1245},[1246,1249],{"type":1174,"marks":1247,"value":1248},[1178],"NOT FOUND:",{"type":1174,"value":1250}," Creates a new campaign.",{"type":1171,"children":1252},[1253],{"type":1174,"value":1254},"RESULT: one Salesforce campaign, one Account Engagement campaign",{"type":1191,"level":1201,"children":1256},[1257],{"type":1174,"value":1258},"Step 1: Create the Livestorm Session ID field",{"type":1171,"children":1260},[1261,1263,1265,1269,1272,1275,1277,1280,1282,1285,1287,1290],{"type":1174,"marks":1262,"value":1210},[1209],{"type":1174,"value":1264}," Go to ",{"type":1174,"marks":1266,"value":1268},[1178,1267],"highlight","Setup",{"type":1174,"marks":1270,"value":1271},[1178]," → ",{"type":1174,"marks":1273,"value":1274},[1178,1267],"Object Manager",{"type":1174,"marks":1276,"value":1271},[1178],{"type":1174,"marks":1278,"value":1279},[1178,1267],"Campaign",{"type":1174,"marks":1281,"value":1271},[1178],{"type":1174,"marks":1283,"value":1284},[1178,1267],"Fields & Relationships",{"type":1174,"marks":1286,"value":1271},[1178],{"type":1174,"marks":1288,"value":1289},[1178,1267],"New",{"type":1174,"value":1185},{"type":1171,"children":1292},[1293,1295,1297,1300,1302,1305],{"type":1174,"marks":1294,"value":1222},[1209],{"type":1174,"value":1296}," Select field type ",{"type":1174,"marks":1298,"value":1299},[1178],"Text",{"type":1174,"value":1301},", then click ",{"type":1174,"marks":1303,"value":1304},[1178],"Next",{"type":1174,"value":1185},{"type":1171,"children":1307},[1308,1311],{"type":1174,"marks":1309,"value":1310},[1209],"3 ",{"type":1174,"value":1312},"Configure the field parameters:",{"item":1106,"type":1187},{"type":1171,"children":1315},[1316,1319],{"type":1174,"marks":1317,"value":1318},[1209],"4",{"type":1174,"value":1320}," Set Field-Level Security: Ensure visible for relevant profiles (including integration user).",{"type":1171,"children":1322},[1323,1326,1328,1331],{"type":1174,"marks":1324,"value":1325},[1209],"5 ",{"type":1174,"value":1327},"Add to Campaign page layout(s) and click ",{"type":1174,"marks":1329,"value":1330},[1178],"Save",{"type":1174,"value":1185},{"item":1109,"type":1187},{"item":1114,"type":1187},{"type":1191,"level":1201,"children":1335},[1336],{"type":1174,"value":1337},"Step 2: Install the Salesforce native connector first",{"type":1171,"children":1339},[1340,1342,1344,1346,1357],{"type":1174,"value":1341},"Install it in each workspace ",{"type":1174,"marks":1343,"value":1179},[1178],{"type":1174,"value":1345}," the Account Engagement connector, so campaigns and session IDs exist when the Account Engagement connector runs. See the ",{"url":1347,"meta":1348,"type":1352,"children":1353},"https://support.livestorm.co/article/set-up-salesforce-livestorm",[1349],{"id":1350,"value":1351},"rel","noopener noreferrer","link",[1354],{"type":1174,"marks":1355,"value":1356},[1178],"Salesforce native connector setup guide",{"type":1174,"value":1185},{"type":1191,"level":1201,"children":1359},[1360],{"type":1174,"value":1361},"Step 3: Answer \"Yes\" to Salesforce compatibility",{"type":1171,"children":1363},[1364,1366,1376,1379,1381,1384],{"type":1174,"value":1365},"During Part 2, Step 7 of the ",{"item":1005,"meta":1367,"type":1371,"children":1372},[1368],{"id":1369,"value":1370},"target","_blank","itemLink",[1373],{"type":1174,"marks":1374,"value":1375},[1178],"Account Engagement connector setup",{"type":1174,"marks":1377,"value":1378},[1178],", ",{"type":1174,"value":1380},"answer ",{"type":1174,"marks":1382,"value":1383},[1178],"Yes",{"type":1174,"value":1385}," to the Salesforce compatibility question.",{"type":1191,"level":1192,"children":1387},[1388],{"type":1174,"value":1389},"Routing Campaigns to Several Business Units",{"type":1171,"children":1391},[1392],{"type":1174,"value":1393},"Routing uses campaign record types. Each Business Unit is configured to sync only its own record type, and each workspace’s connector stamps that record type on the campaigns it creates.",{"type":1191,"level":1201,"children":1395},[1396],{"type":1174,"value":1397},"Setup Pattern:",{"type":1229,"style":1230,"children":1399},[1400,1406],{"type":1233,"children":1401},[1402],{"type":1171,"children":1403},[1404],{"type":1174,"value":1405},"1 Workspace + 1 Record Type per Business Unit.",{"type":1233,"children":1407},[1408],{"type":1171,"children":1409},[1410],{"type":1174,"value":1411},"Three Business Units, require three workspaces and three record types.",{"item":1121,"type":1187},{"item":1124,"type":1187},{"item":1128,"type":1187},{"type":1191,"level":1201,"children":1416},[1417],{"type":1174,"value":1418},"Step 1: Create the Record Types",{"type":1171,"children":1420},[1421,1423,1426],{"type":1174,"value":1422},"Go to ",{"type":1174,"marks":1424,"value":1425},[1178],"Setup → Object Manager → Campaign → Record Types → New",{"type":1174,"value":1185},{"type":1171,"children":1428},[1429],{"type":1174,"value":1430},"Create one record type per Business Unit. If running both connectors, add one additional holding record type:",{"item":1131,"type":1187},{"type":1171,"children":1433},[1434],{"type":1174,"value":1435},"For each Record Type:",{"type":1229,"style":1437,"children":1438},"numbered",[1439,1445,1451],{"type":1233,"children":1440},[1441],{"type":1171,"children":1442},[1443],{"type":1174,"value":1444},"Enter Label (e.g., BU_US), verify active status.",{"type":1233,"children":1446},[1447],{"type":1171,"children":1448},[1449],{"type":1174,"value":1450},"Enable for the profiles that need access, including your integration user’s profile",{"type":1233,"children":1452},[1453],{"type":1171,"children":1454},[1455],{"type":1174,"value":1456},"Select Campaign Layout and Save.",{"item":1134,"type":1187},{"item":1137,"type":1187},{"type":1191,"level":1201,"children":1460},[1461],{"type":1174,"value":1462},"Step 2: Create an Integration User",{"type":1171,"children":1464},[1465],{"type":1174,"value":1466},"We recommend a dedicated Salesforce integration user to control record type defaults.",{"item":1144,"type":1187},{"type":1171,"children":1469},[1470,1473,1476,1477,1480,1482,1486,1488,1491,1493,1496,1497,1500],{"type":1174,"marks":1471,"value":1472},[1209],"1 ",{"type":1174,"marks":1474,"value":1475},[1178],"Clone Profile:",{"type":1174,"value":1264},{"type":1174,"marks":1478,"value":1479},[1178],"Setup → Profiles",{"type":1174,"value":1481},", clone ",{"type":1174,"marks":1483,"value":1485},[1484],"emphasis","Standard User",{"type":1174,"value":1487}," (or ",{"type":1174,"marks":1489,"value":1490},[1484],"Minimum Access",{"type":1174,"value":1492},"), and name it ",{"type":1174,"marks":1494,"value":1495},[1267],"Livestorm",{"type":1174,"value":1212},{"type":1174,"marks":1498,"value":1499},[1267],"Integration Profile",{"type":1174,"value":1185},{"type":1171,"children":1502},[1503,1506],{"type":1174,"marks":1504,"value":1505},[1209],"2 ",{"type":1174,"marks":1507,"value":1508},[1178],"Set System & User Permissions:",{"item":1147,"type":1187},{"item":1150,"type":1187},{"type":1171,"children":1512},[1513,1515,1518,1519,1522,1524,1527,1529,1532],{"type":1174,"marks":1514,"value":1310},[1209],{"type":1174,"marks":1516,"value":1517},[1178],"Create User:",{"type":1174,"value":1264},{"type":1174,"marks":1520,"value":1521},[1178],"Setup → Users → New User",{"type":1174,"value":1523},", assign ",{"type":1174,"marks":1525,"value":1526},[1178,1267],"Livestorm Integration Profile,",{"type":1174,"value":1528}," and check ",{"type":1174,"marks":1530,"value":1531},[1178],"Marketing User",{"type":1174,"value":1533},". Keep the credentials — you’ll need them to authenticate the connector.",{"type":1171,"children":1535},[1536,1538,1539,1542,1544,1547,1548,1551],{"type":1174,"marks":1537,"value":1318},[1209],{"type":1174,"value":1212},{"type":1174,"marks":1540,"value":1541},[1178],"Assign Record Types:",{"type":1174,"value":1543}," On ",{"type":1174,"marks":1545,"value":1546},[1178,1267],"Livestorm Integration Profile",{"type":1174,"value":1271},{"type":1174,"marks":1549,"value":1550},[1178],"Object Settings → Campaigns",{"type":1174,"value":1552},":",{"type":1229,"style":1230,"children":1554},[1555,1566,1585],{"type":1233,"children":1556},[1557],{"type":1171,"children":1558},[1559,1561,1564],{"type":1174,"value":1560},"Move all ",{"type":1174,"marks":1562,"value":1563},[1178],"Business Unit",{"type":1174,"value":1565}," record types to Selected.",{"type":1233,"children":1567},[1568],{"type":1171,"children":1569},[1570,1573,1575,1578,1580,1583],{"type":1174,"marks":1571,"value":1572},[1178],"If running both connectors:",{"type":1174,"value":1574}," Set ",{"type":1174,"marks":1576,"value":1577},[1178,1267],"Livestorm_Pending",{"type":1174,"value":1579}," as the ",{"type":1174,"marks":1581,"value":1582},[1178],"Default",{"type":1174,"value":1584}," record type.",{"type":1233,"children":1586},[1587],{"type":1171,"children":1588},[1589],{"type":1174,"marks":1590,"value":1330},[1178],{"item":1154,"type":1187},{"type":1191,"level":1201,"children":1593},[1594],{"type":1174,"value":1595},"Step 3: Configure Connected Campaigns per Business Unit",{"type":1171,"children":1597},[1598],{"type":1174,"value":1599},"In Account Engagement Settings:",{"type":1171,"children":1601},[1602,1604],{"type":1174,"marks":1603,"value":1472},[1209],{"type":1174,"value":1605},"Switch to the target Business Unit.",{"type":1171,"children":1607},[1608,1610,1611,1614,1617,1620,1622,1625,1627,1630,1633],{"type":1174,"marks":1609,"value":1505},[1209],{"type":1174,"value":1422},{"type":1174,"marks":1612,"value":1613},[1178,1267],"Account Engagement Settings ",{"type":1174,"marks":1615,"value":1616},[1178],"→ ",{"type":1174,"marks":1618,"value":1619},[1178,1267],"Connectors",{"type":1174,"marks":1621,"value":1271},[1178],{"type":1174,"marks":1623,"value":1624},[1178,1267],"Edit Salesforce Connector ",{"type":1174,"marks":1626,"value":1616},[1178],{"type":1174,"marks":1628,"value":1629},[1178,1267],"Campaigns",{"type":1174,"marks":1631,"value":1632},[1178]," tab",{"type":1174,"value":1185},{"type":1171,"children":1635},[1636,1638],{"type":1174,"marks":1637,"value":1310},[1209],{"type":1174,"value":1639},"Select sync rules:",{"type":1229,"style":1230,"children":1641},[1642,1648,1654],{"type":1233,"children":1643},[1644],{"type":1171,"children":1645},[1646],{"type":1174,"value":1647},"✅ Check the record type for THIS Business Unit.",{"type":1233,"children":1649},[1650],{"type":1171,"children":1651},[1652],{"type":1174,"value":1653},"❌Uncheck all other Business Unit record types.",{"type":1233,"children":1655},[1656],{"type":1171,"children":1657},[1658,1660,1662],{"type":1174,"value":1659},"❌Uncheck ",{"type":1174,"marks":1661,"value":1577},[1178,1267],{"type":1174,"value":1185},{"type":1171,"children":1664},[1665,1667,1668,1670],{"type":1174,"marks":1666,"value":1318},[1209],{"type":1174,"value":1212},{"type":1174,"marks":1669,"value":1330},[1178],{"type":1174,"value":1671},", then repeat for the next Business Unit",{"item":1157,"type":1187},{"type":1191,"level":1201,"children":1674},[1675],{"type":1174,"value":1676},"Step 4: Assign Marketing App Extension",{"type":1171,"children":1678},[1679],{"type":1174,"value":1680},"Ensure all Business Units are assigned in the Marketing App Extension (Part 1, Step 3 of setup guide).",{"type":1191,"level":1201,"children":1682},[1683],{"type":1174,"value":1684},"Step 5: Install Connector per Workspace",{"type":1171,"children":1686},[1687],{"type":1174,"value":1688},"Install the connector in each workspace using its dedicated Business Unit ID and Record Type.",{"type":1191,"level":1192,"children":1690},[1691],{"type":1174,"value":1692},"Troubleshooting Advanced 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