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Look here for some quick assistance.",[686,687,688,689,691,693,694,696,697,699,701,703],{"id":609,"title":106,"slug":107},{"id":615,"title":139,"slug":140},{"id":621,"title":157,"slug":158},{"id":690,"title":196,"slug":197},"dsJLDTfCQ4CcqtK85K-KeA",{"id":692,"title":211,"slug":212},"elDVqBUTQW2i7XWsaWlAiA",{"id":645,"title":376,"slug":377},{"id":695,"title":427,"slug":428},"YYN7Lw7HTtGJ4xg5r6cltw",{"id":653,"title":433,"slug":434},{"id":698,"title":469,"slug":470},"JKxC4AisTX6JLlP7x4qPew",{"id":700,"title":487,"slug":488},"XTzzBkR2TZe_bebJZdAPkg",{"id":702,"title":511,"slug":512},"PuYLI78-Rei_Ryl-HEqieg",{"id":704,"title":544,"slug":545},"eeOMaWskSW2fKkSRh5Djtg",{"id":645,"slug":377,"alternativeVersions":706,"seoTitle":710,"seoDescription":711,"categories":712,"keywords":715,"title":376,"structuredText":716,"relatedArticles":1144,"embedding":1149,"trackName":583,"trackingBreadcrumbTitle":583},[707,708],{"locale":576,"slug":377},{"locale":578,"slug":709},"lien-d-acces-90","How to Resend Event Access Links to Registrants","Learn how to resend access links to event registrants, ensure they join easily, and manage access information effectively.",[713,714],{"id":585},{"id":670},"event access, registrant notification",{"blocks":717,"links":781,"value":782},[718,723,726,729,733,741,748,754,762,767,770,776],{"__typename":719,"id":720,"ofType":721,"content":722},"SupportCalloutRecord","HDLDyKOVSYaTZ1CmyxEIdg","warning","\u003Cp>To join an event, registrants need \u003Cstrong>their access link\u003C/strong>.\u003C/p>\n",{"__typename":724,"id":725},"SupportTableOfContentRecord","VSQkbo3LSUGRio9gVUvSAg",{"__typename":719,"id":727,"ofType":721,"content":728},"XZCkVYhVQAuVib3r6vW6EQ","\u003Cp>The access link is in the \u003Cstrong>confirmation and reminder emails\u003C/strong>.\u003C/p>\n",{"__typename":719,"id":730,"ofType":731,"content":732},"DRcC92rqTiK1o45oTEovpw","success","\u003Cp>\u003Cstrong>Registrants can also resend their access link to themselves from the registration page\u003C/strong>. More details here:  \u003Ca href=\"https://support.livestorm.co/article/105-login-event\">Log in to the Event\u003C/a> 👌\u003C/p>\n",{"__typename":734,"id":735,"image":736,"maxWidth":598},"SupportImageRecord","GJ8we__bToKlEEOO3jSUbQ",{"alt":737,"height":738,"url":739,"width":740},"Click on Resend access link. This will open up your email client to email the access link yourself",764,"https://livestorm.imgix.net/1127/1729147578-file-oh5p6jzq9m.png",1440,{"__typename":734,"id":742,"image":743,"maxWidth":598},"LbKv79HnR42Ilf2w2CUGsg",{"alt":744,"height":745,"url":746,"width":747},"Click on the ••• icon by their name, click on Resend access link. This will open up your email client to email the access link yourself",827,"https://livestorm.imgix.net/1127/1729147339-file-8rtml7xsnh.png",1504,{"__typename":734,"id":749,"image":750,"maxWidth":598},"P8W0Aur4Qtu337bg1J2Z6A",{"alt":751,"height":752,"url":753,"width":747},"Click on a registrant to open up their profile in the sidepane",828,"https://livestorm.imgix.net/1127/1729147646-file-t7b7rwjuws.png",{"__typename":734,"id":755,"image":756,"maxWidth":761},"NRH0OETlSnybb_4RU6LrQg",{"alt":757,"height":758,"url":759,"width":760},"Scroll down until the \"Technical information\" section and click on Copy",165,"https://livestorm.imgix.net/1127/1729147152-file-05bhphdokz.png",281,250,{"__typename":734,"id":763,"image":764,"maxWidth":598},"GqVON2qPTxGDtwNPi8t2-A",{"alt":765,"height":745,"url":766,"width":747},"The access key is now displayed for each registrant","https://livestorm.imgix.net/1127/1729147230-file-2gpcooabtw.png",{"__typename":719,"id":768,"ofType":721,"content":769},"eZqH0N8PRp2r1coS3AdAfw","\u003Cp>\u003Cstrong>[permalink-to-your-event-found-on-the-registration-page]\u003C/strong>/live?email=\u003Cstrong>\u003Ca href=\"mailto:name@gmail.com\">name@gmail.com\u003C/a>\u003C/strong>&key=\u003Cstrong>3ac96c9984d4fe0ecc1766\u003C/strong>\u003C/p>\n",{"__typename":734,"id":771,"image":772,"maxWidth":598},"at8767wrS3C4-JDOjLN9qA",{"alt":773,"height":774,"url":775,"width":747},"Click on Export and then Registrants",826,"https://livestorm.imgix.net/1127/1729148118-file-ooilcy2xyf.png",{"__typename":734,"id":777,"image":778,"maxWidth":598},"IKbuDXTbTsmSRtrVPZM3nw",{"alt":779,"height":745,"url":780,"width":747},"Select \"All columns\" and click on Request export","https://livestorm.imgix.net/1127/1729147745-file-zcmqwc2goo.png",[],{"schema":783,"document":784},"dast",{"type":785,"children":786},"root",[787,799,836,838,839,845,854,868,876,877,881,885,886,900,917,929,930,934,942,952,965,966,970,974,982,991,992,1007,1008,1019,1023,1032,1041,1051,1057,1058,1062,1068,1072,1073,1086,1091,1095,1103,1117,1118,1132,1133],{"type":788,"children":789},"paragraph",[790,793,797],{"type":791,"value":792},"span","As a ",{"type":791,"marks":794,"value":796},[795],"strong","Team Member",{"type":791,"value":798},", you might need to resend access links if:",{"type":800,"style":801,"children":802},"list","bulleted",[803,813,824],{"type":804,"children":805},"listItem",[806],{"type":788,"children":807},[808,810],{"type":791,"value":809},"A registrant ",{"type":791,"marks":811,"value":812},[795],"hasn't received the confirmation email or can't find it anymore.",{"type":804,"children":814},[815],{"type":788,"children":816},[817,819,822],{"type":791,"value":818},"You'd like to ",{"type":791,"marks":820,"value":821},[795],"display and share the access link",{"type":791,"value":823}," with a participant upon their demand.",{"type":804,"children":825},[826],{"type":788,"children":827},[828,830,834],{"type":791,"value":829},"An email status shows as ",{"type":791,"marks":831,"value":833},[832],"emphasis","\"Bounced\"",{"type":791,"value":835},".",{"item":720,"type":837},"block",{"item":725,"type":837},{"type":840,"level":841,"children":842},"heading",2,[843],{"type":791,"value":844},"What Access Link & Access Key Are",{"type":788,"children":846},[847,849,852],{"type":791,"value":848},"An ",{"type":791,"marks":850,"value":851},[795],"access link",{"type":791,"value":853}," is your registrant's direct, unique link to access the event that they've registered for. ",{"type":800,"style":801,"children":855},[856,862],{"type":804,"children":857},[858],{"type":788,"children":859},[860],{"type":791,"value":861},"If the event has started: when they click on their access link, they'll be directed straight into the event room. ",{"type":804,"children":863},[864],{"type":788,"children":865},[866],{"type":791,"value":867},"If the event hasn't started yet: they'll be directed to a waiting page with a countdown until the event's start. ",{"type":788,"children":869},[870,871,874],{"type":791,"value":848},{"type":791,"marks":872,"value":873},[795],"access key",{"type":791,"value":875}," is a 4-digit code that is part of your access link. You won't need this to enter the event. You will need it to generate a unique access link yourself.",{"item":727,"type":837},{"type":840,"level":841,"children":878},[879],{"type":791,"value":880},"Resend Access Links by Email to a Registrant",{"type":788,"children":882},[883],{"type":791,"value":884},"As a Team Member, you can resend access links to your registrants.",{"item":730,"type":837},{"type":788,"children":887},[888,892,894,898],{"type":791,"marks":889,"value":891},[890],"code","1",{"type":791,"value":893}," Go to your ",{"type":791,"marks":895,"value":897},[896],"highlight","People",{"type":791,"value":899}," dashboard of your event.",{"type":788,"children":901},[902,905,907,910,912,915],{"type":791,"marks":903,"value":904},[890],"2",{"type":791,"value":906}," ",{"type":791,"marks":908,"value":909},[795],"Hover over the registrant",{"type":791,"value":911}," and click on the ",{"type":791,"marks":913,"value":914},[896],"•••",{"type":791,"value":916}," icon next to their name.",{"type":788,"children":918},[919,922,924,927],{"type":791,"marks":920,"value":921},[890],"3",{"type":791,"value":923}," Click on ",{"type":791,"marks":925,"value":926},[896],"Resend access link",{"type":791,"value":928},". This will open up your email client to email the access link yourself.",{"item":735,"type":837},{"type":788,"children":931},[932],{"type":791,"value":933},"Or",{"type":788,"children":935},[936,938,939,941],{"type":791,"marks":937,"value":891},[890],{"type":791,"value":893},{"type":791,"marks":940,"value":897},[896],{"type":791,"value":899},{"type":788,"children":943},[944,946,947,950],{"type":791,"marks":945,"value":904},[890],{"type":791,"value":906},{"type":791,"marks":948,"value":949},[795],"Click on a registrant",{"type":791,"value":951}," to open up their profile in the side pane.",{"type":788,"children":953},[954,956,958,960,962,964],{"type":791,"marks":955,"value":921},[890],{"type":791,"value":957}," Click on the ",{"type":791,"marks":959,"value":914},[896],{"type":791,"value":961}," icon by their name, click on ",{"type":791,"marks":963,"value":926},[896],{"type":791,"value":928},{"item":742,"type":837},{"type":840,"level":841,"children":967},[968],{"type":791,"value":969},"Copy a Registrant's Event Access Information",{"type":788,"children":971},[972],{"type":791,"value":973},"An easy way to send the event access information to a registrant is also to copy the information and paste it wherever you want (email, chat....).",{"type":788,"children":975},[976,978,979,981],{"type":791,"marks":977,"value":891},[890],{"type":791,"value":893},{"type":791,"marks":980,"value":897},[896],{"type":791,"value":899},{"type":788,"children":983},[984,986,987,989],{"type":791,"marks":985,"value":904},[890],{"type":791,"value":906},{"type":791,"marks":988,"value":949},[795],{"type":791,"value":990}," to open up their profile in the sidepane.",{"item":749,"type":837},{"type":788,"children":993},[994,996,998,1001,1003,1006],{"type":791,"marks":995,"value":921},[890],{"type":791,"value":997}," Scroll down until the ",{"type":791,"marks":999,"value":1000},[795],"\"Technical information\"",{"type":791,"value":1002}," section and click on ",{"type":791,"marks":1004,"value":1005},[896],"Copy access information",{"type":791,"value":835},{"item":755,"type":837},{"type":788,"children":1009},[1010,1013,1014,1017],{"type":791,"marks":1011,"value":1012},[890],"4",{"type":791,"value":906},{"type":791,"marks":1015,"value":1016},[795],"Paste the event access information",{"type":791,"value":1018}," wherever you want to send it to your registrant.",{"type":840,"level":841,"children":1020},[1021],{"type":791,"value":1022},"Display a Participant's Access Keys",{"type":788,"children":1024},[1025,1027,1029,1031],{"type":791,"marks":1026,"value":891},[890],{"type":791,"value":1028}," Go to the ",{"type":791,"marks":1030,"value":897},[896],{"type":791,"value":899},{"type":788,"children":1033},[1034,1036,1037,1040],{"type":791,"marks":1035,"value":904},[890],{"type":791,"value":923},{"type":791,"marks":1038,"value":1039},[896],"Active columns",{"type":791,"value":835},{"type":788,"children":1042},[1043,1045,1047,1050],{"type":791,"marks":1044,"value":921},[890],{"type":791,"value":1046}," Select ",{"type":791,"marks":1048,"value":1049},[795],"Access key",{"type":791,"value":835},{"type":788,"children":1052},[1053,1055],{"type":791,"marks":1054,"value":1012},[890],{"type":791,"value":1056}," The access key is now displayed for each registrant.",{"item":763,"type":837},{"type":840,"level":841,"children":1059},[1060],{"type":791,"value":1061},"Generate a Unique Access Link Yourself",{"type":788,"children":1063},[1064],{"type":791,"marks":1065,"value":1067},[795,1066],"underline","Option 1.",{"type":788,"children":1069},[1070],{"type":791,"value":1071},"You can also generate their personal access link like this: ",{"item":768,"type":837},{"type":788,"children":1074},[1075,1077,1080,1082,1085],{"type":791,"value":1076},"In the example above, the registrant's email address is ",{"type":791,"marks":1078,"value":1079},[1066],"name@gmail.com",{"type":791,"value":1081}," and their access key is ",{"type":791,"marks":1083,"value":1084},[795],"3ac96c9984d4fe0ecc1766",{"type":791,"value":835},{"type":788,"children":1087},[1088],{"type":791,"marks":1089,"value":1090},[795,1066],"Option 2.",{"type":788,"children":1092},[1093],{"type":791,"value":1094},"We also include your registrants' access links in the registrant exports. In order to export them:",{"type":788,"children":1096},[1097,1099,1100,1102],{"type":791,"marks":1098,"value":891},[890],{"type":791,"value":1028},{"type":791,"marks":1101,"value":897},[896],{"type":791,"value":899},{"type":788,"children":1104},[1105,1107,1108,1111,1113,1116],{"type":791,"marks":1106,"value":904},[890],{"type":791,"value":923},{"type":791,"marks":1109,"value":1110},[896],"Export",{"type":791,"value":1112}," and then ",{"type":791,"marks":1114,"value":1115},[896],"Registrants",{"type":791,"value":835},{"item":771,"type":837},{"type":788,"children":1119},[1120,1122,1123,1126,1128,1131],{"type":791,"marks":1121,"value":921},[890],{"type":791,"value":1046},{"type":791,"marks":1124,"value":1125},[795],"\"All columns\"",{"type":791,"value":1127}," and click on ",{"type":791,"marks":1129,"value":1130},[896],"Request export",{"type":791,"value":835},{"item":777,"type":837},{"type":788,"children":1134},[1135,1137,1139,1142],{"type":791,"marks":1136,"value":1012},[890],{"type":791,"value":1138}," You'll get the export ",{"type":791,"marks":1140,"value":1141},[795],"by email",{"type":791,"value":1143},". Then you can send the links to your registrants as 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