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You have to also look for \u003Cstrong>connection stability\u003C/strong> aka the \u003Cstrong>number of people connected to that same connection\u003C/strong>. The connection stability will impact the number of packets lost during a live session. Therefore, try to use \u003Cstrong>Ethernet\u003C/strong> over Wifi and ask your team to not saturate the network.\u003C/p>\n",{"__typename":648,"id":649,"image":650,"maxWidth":598},"SupportImageRecord","IAFiJcoBQHyGxt9MAUnGdg",{"alt":651,"height":652,"url":653,"width":654},"Check if your camera/microphone permissions are allowed. You can verify that by simply clicking on the lock icon to the left of the address bar",2022,"https://livestorm.imgix.net/1127/1729148314-file-ybrcbt4gso.png",2682,{"__typename":643,"id":656,"ofType":657,"content":658},"EzZrAn24R4-W3JcBgLiVQQ","info","\u003Cp>\u003Cstrong>Livestorm Tip\u003C/strong> 👉 When you talk in the room, the grey border around your avatar should be moving and your name will also become more white. It means that we are capturing the sound.\u003C/p>\n",{"__typename":648,"id":660,"image":661,"maxWidth":666},"JWpt_IEpRaqBliMZA71RWg",{"alt":662,"height":663,"url":664,"width":665},"When you talk in the room, the grey border around your avatar should be moving and your name will also become more white",88,"https://livestorm.imgix.net/1127/1729147617-file-qoqjkci7df.gif",480,400,{"__typename":648,"id":668,"image":669,"maxWidth":598},"fnSNzKfZTvy8zC0rZNba5A",{"alt":670,"height":671,"url":672,"width":673},"Help button",1480,"https://livestorm.imgix.net/1127/1729147719-file-w3kgn4tldc.png",2622,{"__typename":648,"id":675,"image":676,"maxWidth":598},"EqAfgdklQxiQ41EAURj_6Q",{"alt":677,"height":671,"url":678,"width":673},"compatibility","https://livestorm.imgix.net/1127/1729147455-file-f7sphhxtdt.png",[],{"schema":681,"document":682},"dast",{"type":683,"children":684},"root",[685,695,697,703,712,739,740,799,800,801,802,810,883,887,993,994,997,1020,1026,1064,1069,1093,1100,1101,1105],{"type":686,"children":687},"paragraph",[688,693],{"type":689,"marks":690,"value":692},"span",[691],"strong","The live streaming experience is defined by many factors",{"type":689,"value":694},": software, internet speed, bandwidth stability, network security, computer knowledge, software knowledge, etc. In this article, we will show you how to deal with every potential audio/video issue.",{"item":641,"type":696},"block",{"type":698,"level":699,"children":700},"heading",2,[701],{"type":689,"value":702},"Audio/Video Issues as a Host or Contributor",{"type":686,"children":704},[705,707,710],{"type":689,"value":706},"Here are the ",{"type":689,"marks":708,"value":709},[691],"requirements you must fill",{"type":689,"value":711}," before going live as a host/contributor:",{"type":713,"style":714,"children":715},"list","bulleted",[716],{"type":717,"children":718},"listItem",[719],{"type":686,"children":720},[721,723],{"type":689,"value":722},"A ",{"url":724,"meta":725,"type":729,"children":730},"https://beta.speedtest.net/",[726],{"id":727,"value":728},"target","_blank","link",[731,734,736],{"type":689,"marks":732,"value":733},[691],"minimum bandwidth of 15MBs download ",{"type":689,"value":735},"and",{"type":689,"marks":737,"value":738},[691]," at least 5Mbs in upload",{"item":644,"type":696},{"type":713,"style":714,"children":741},[742,756,783],{"type":717,"children":743},[744],{"type":686,"children":745},[746,749,751,754],{"type":689,"marks":747,"value":748},[691],"Google Chrome ",{"type":689,"value":750},"is highly recommended to ",{"type":689,"marks":752,"value":753},[691],"share your webcam and screen",{"type":689,"value":755},". The same goes for anyone that you invite on stage to share their screen, webcam, or audio. However, it is also possible to use Firefox, Opera, Safari 12.1+, or Microsoft Edge 79+.",{"type":717,"children":757},[758],{"type":686,"children":759},[760,762,765,767,770,772,776,778,781],{"type":689,"value":761},"Check your ",{"type":689,"marks":763,"value":764},[691],"microphone",{"type":689,"value":766}," and ",{"type":689,"marks":768,"value":769},[691],"webcam",{"type":689,"value":771}," on your",{"type":689,"marks":773,"value":775},[774],"emphasis"," browser settings",{"type":689,"value":777}," (copy \"",{"type":689,"marks":779,"value":780},[774],"chrome://settings/",{"type":689,"value":782},"\" on your Chrome address bar).",{"type":717,"children":784},[785],{"type":686,"children":786},[787,789,792,794,797],{"type":689,"value":788},"Check if ",{"type":689,"marks":790,"value":791},[691],"your camera/microphone permissions are allowed",{"type":689,"value":793},". You can verify that by simply clicking on the ",{"type":689,"marks":795,"value":796},[691],"lock icon",{"type":689,"value":798}," to the left of the address bar.",{"item":649,"type":696},{"item":656,"type":696},{"item":660,"type":696},{"type":686,"children":803},[804,805,808],{"type":689,"value":706},{"type":689,"marks":806,"value":807},[691],"recommended requirements ",{"type":689,"value":809},"before joining an event as an attendee:",{"type":713,"style":714,"children":811},[812,829,848,858],{"type":717,"children":813},[814],{"type":686,"children":815},[816,817,822,824],{"type":689,"value":722},{"url":818,"type":729,"children":819},"http://iswebrtcreadyyet.com/",[820],{"type":689,"value":821},"modern browser",{"type":689,"value":823},", otherwise you will fall back to ",{"url":825,"type":729,"children":826},"https://support.livestorm.co/article/39-issue-audio-video-troubleshooting#compatibility",[827],{"type":689,"value":828},"compatibility mode",{"type":717,"children":830},[831],{"type":686,"children":832},[833,835,838,843],{"type":689,"value":834},"A",{"type":689,"marks":836,"value":837},[691]," ",{"url":724,"type":729,"children":839},[840],{"type":689,"marks":841,"value":842},[691],"minimum bandwidth of ",{"url":724,"type":729,"children":844},[845],{"type":689,"marks":846,"value":847},[691],"5MBs download",{"type":717,"children":849},[850],{"type":686,"children":851},[852,853,856],{"type":689,"value":722},{"type":689,"marks":854,"value":855},[691],"proper screen size to have a legible video",{"type":689,"value":857}," (above 1280 pixels wide). Livestorm is responsive on mobile devices but the experience is always better on a regular screen.",{"type":717,"children":859},[860],{"type":686,"children":861},[862,864,867,869,872,874,881],{"type":689,"value":863},"If possible, ",{"type":689,"marks":865,"value":866},[691],"do not watch an event on a protected network",{"type":689,"value":868},". If your network is protected by a restrictive firewall, you will fall back to ",{"url":825,"type":729,"children":870},[871],{"type":689,"value":828},{"type":689,"value":873},". ",{"url":875,"meta":876,"type":729,"children":878},"https://tokbox.com/developer/tools/precall/",[877],{"id":727,"value":728},[879],{"type":689,"value":880},"Use this platform to test your network",{"type":689,"value":882},".",{"type":698,"level":699,"children":884},[885],{"type":689,"value":886},"Issue Resolution Checklist",{"type":713,"style":714,"children":888},[889,896,905,916,940,973,983],{"type":717,"children":890},[891],{"type":686,"children":892},[893],{"type":689,"marks":894,"value":895},[691],"Refresh your browser",{"type":717,"children":897},[898],{"type":686,"children":899},[900,902],{"type":689,"value":901},"Use ",{"type":689,"marks":903,"value":904},[691],"Chrome",{"type":717,"children":906},[907],{"type":686,"children":908},[909,911,914],{"type":689,"value":910},"Make sure there is ",{"type":689,"marks":912,"value":913},[691],"no other tab, window, or device connected",{"type":689,"value":915}," to the same profile",{"type":717,"children":917},[918,926],{"type":686,"children":919},[920,921,924],{"type":689,"value":761},{"type":689,"marks":922,"value":923},[691],"network",{"type":689,"value":925}," (firewall), if you see the loading circle but the room doesn't load",{"type":713,"style":714,"children":927},[928,934],{"type":717,"children":929},[930],{"type":686,"children":931},[932],{"type":689,"value":933},"1. Turn off the firewall or use a different network    ",{"type":717,"children":935},[936],{"type":686,"children":937},[938],{"type":689,"value":939},"2. Use your mobile's 4G network or connect via mobile",{"type":717,"children":941},[942,946],{"type":686,"children":943},[944],{"type":689,"value":945},"When in the event room, click Help or Encountering issues with audio or video?",{"type":713,"style":714,"children":947},[948,960],{"type":717,"children":949},[950],{"type":686,"children":951},[952,954,958],{"type":689,"value":953},"1. Activate ",{"url":825,"type":729,"children":955},[956],{"type":689,"value":957},"Compatibility mode",{"type":689,"value":959}," or",{"type":717,"children":961},[962],{"type":686,"children":963},[964,966,971],{"type":689,"value":965},"2. Use the ",{"url":967,"type":729,"children":968},"https://support.livestorm.co/article/110-dial-in",[969],{"type":689,"value":970},"Dial-in",{"type":689,"value":972}," to join and listen to the event from your phone",{"type":717,"children":974},[975],{"type":686,"children":976},[977,978,981],{"type":689,"value":761},{"type":689,"marks":979,"value":980},[691],"bandwidth",{"type":689,"value":982}," (speed, stability...)",{"type":717,"children":984},[985],{"type":686,"children":986},[987,988,991],{"type":689,"value":761},{"type":689,"marks":989,"value":990},[691],"hardware",{"type":689,"value":992}," (mic, webcam, etc.)",{"item":668,"type":696},{"type":698,"level":699,"children":995},[996],{"type":689,"value":957},{"type":686,"children":998},[999,1001,1004,1006,1013,1015,1018],{"type":689,"value":1000},"The ",{"type":689,"marks":1002,"value":1003},[691],"compatibility mode ensures that you get the audio and video on any network, device, or browser",{"type":689,"value":1005},". It's automatically turned on if ",{"url":1007,"meta":1008,"type":729,"children":1010},"https://support.livestorm.co/article/19-technical-requirements-livestorm",[1009],{"id":727,"value":728},[1011],{"type":689,"value":1012},"we detect an old browser or non-compatible browser or device",{"type":689,"value":1014},". It will also be turned on automatically for any additional attendees when you reach the ",{"type":689,"marks":1016,"value":1017},[691],"2800 person webRTC limit",{"type":689,"value":1019}," inside your event room.",{"type":686,"children":1021},[1022],{"type":689,"marks":1023,"value":1025},[1024,691],"underline","You will enter compatibility mode automatically if:",{"type":713,"style":714,"children":1027},[1028,1039,1050],{"type":717,"children":1029},[1030],{"type":686,"children":1031},[1032,1034,1037],{"type":689,"value":1033},"You are using an ",{"type":689,"marks":1035,"value":1036},[691],"old or non-compatible browser ",{"type":689,"value":1038},"such as IE11, Edge, Safari (if the version is older than 12.1), or Microsoft Edge (if the version is older than 79).",{"type":717,"children":1040},[1041],{"type":686,"children":1042},[1043,1045,1048],{"type":689,"value":1044},"You are on a ",{"type":689,"marks":1046,"value":1047},[691],"mobile/tablet device",{"type":689,"value":1049}," (only applies to iOS 10,11,12.0).",{"type":717,"children":1051},[1052],{"type":686,"children":1053},[1054,1056,1059,1061],{"type":689,"value":1055},"There are ",{"type":689,"marks":1057,"value":1058},[691],"already 2800 attendees in webRTC mode",{"type":689,"value":1060}," in the event room ",{"type":689,"marks":1062,"value":1063},[774],"(this does not apply to team members or external speakers).",{"type":686,"children":1065},[1066],{"type":689,"marks":1067,"value":1068},[1024,691],"What will happen then?",{"type":713,"style":714,"children":1070},[1071,1081,1087],{"type":717,"children":1072},[1073],{"type":686,"children":1074},[1075,1077,1080],{"type":689,"value":1076},"You will ",{"type":689,"marks":1078,"value":1079},[691],"not be able to be invited on stage",{"type":689,"value":882},{"type":717,"children":1082},[1083],{"type":686,"children":1084},[1085],{"type":689,"value":1086},"Attendees will experience a 15-second delay (between what really happens and what your attendees actually see).",{"type":717,"children":1088},[1089],{"type":686,"children":1090},[1091],{"type":689,"value":1092},"Attendees won't be able to see the name of the speaker on top of the speaker stream.",{"type":686,"children":1094},[1095,1098],{"type":689,"marks":1096,"value":1097},[691],"Compatibility mode can be turned on manually",{"type":689,"value":1099}," by clicking on Help (bottom left) or Encountering issues with audio or video (top of the chat) when you connect to an event as an attendee. This is recommended if attendees have video or audio issues because of their network.",{"item":675,"type":696},{"type":698,"level":699,"children":1102},[1103],{"type":689,"value":1104},"Echo issues",{"type":686,"children":1106},[1107,1109,1112,1114],{"type":689,"value":1108},"If you are in the same room as the host or anyone on stage, ",{"type":689,"marks":1110,"value":1111},[691],"make sure everyone wears earphones/headphones",{"type":689,"value":1113},". Otherwise, the sound will go out of your speakers and come back to the host's microphone. This is called a ",{"type":689,"marks":1115,"value":1116},[691],"Larsen 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